投诉信句型ppt课件

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《英语作文投诉信》课件

3 不要投诉过分
保持合理和公正的态度，不要过于苛刻和苛责。
总结
投诉信是一种有效解决问题和提出不满的方式。正确使用投诉信的写作技巧和要点，可以有效地表达意见和得到解决。
Q&A
回答学生提问，解答关于投诉信的疑问和困惑。
结语
感谢学生的参与和聆听，鼓励他们继续学习和实践投诉信的写作技巧，培养良好的沟通和表达能力。
投诉信的例子
展示一个真实的投诉信例子，解析其写作要点。
投诉信的模板
提供一个投诉信的标准模板，方便学习和参考。
投诉信的常用句型
介绍一些常用的投诉信表达方式和句型。
投诉信的注意事项
1 避免使用不端语言
确保使用礼貌和尊重的措辞，避免使用侮辱性和攻击性的言辞。
2 避免使用过度夸张的言辞
表达投诉时要客观和实事求是，避免使用过度夸张的言辞。
《英语作文投诉信》PPT 课件
本PPT课件将介绍英语作文投诉信的写作技巧和要点，让您轻松掌握投诉信的写作方法。
什么是投诉信?
投诉信是一种书面形式的表达不满和提出投诉的方式，通常用于解决各种问题和纠纷。

投诉信的写作要点
正确的投诉方式
选择适当的语气和态度，用事实和证据来支持投诉。
具体的投诉内容
明确表达被投诉问题的具体细节和原因。
适当的语气和态度
使用礼貌和客观的表达方式，不使用冒犯性的语言。
投诉信的结构
投诉信的开头
礼貌地引入投诉问题，说明你的身份和目的。
投诉信的正文
详细描述被投诉问题，并提供相关证据和细节。
投诉信的结尾
表达希望得到解决的愿望，并感谢对方的关注和支持。
投诉信的例子和模板

应用文写作之投诉信ppt课件

I am writing to express my dissatisfaction
about the poor service (attitude) of your
waiters.
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（2）说明投诉内容: 3. 我想让您注意你们的产品质量。
I would like to draw your attention to the quality of your products.
5
二、文体特点
2. 时态：多为一般过去时，文末的希望或要求则多用一般现在时。
3. 人称：多为第一人称
6
【预习效果检测】
一、投诉信必备词汇：（1）单词：
1. 抱怨，投诉 v. _c_o_m__p_l_a_in__；n. _c_o__m_p_l_a_in_t__
2. 通知 v. __in_f_o_r_m____ 3. 服务 n. __s_e_r_v_ic_e___
consideration/attention. 第二类投诉信第一句话可能是：I am
writing this letter to reflect some
problems (that/which) I came across
and appeal to the improvement of the
service industry.
二、必备句型: (翻译) （1）表明写信目的： 1.我写信是为了投诉你们的服务质量。
I’m writing to complain about/ make a complaint about your quality/standard of service.
2.我写信是为了表达关于对你们的服务员的服务态度的不满。

投诉信的开头和结尾PPT课件

投诉信结尾常用句式和套话
I would like to have this matter settled by the end of... Frankly speaking, I am not prepared to put up with the situation any more. I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.
投诉信结尾常用句式和套话
I trust you will take my complains seriously and.. I will appreciate it very much if you could... I would be perfectly satisfied if you can kindly... I understand you will give immediate attention to this matter. I would be grateful if you could... I would appreciate it if you could...
投诉信开头常用句式和套话
I am writing to complain about/that... I am writing to make a complaint about... I am writing to express my concern/ dissatisfaction/disappointment about... I am writhing to advise you that I find... unsatisfactory.投诉信开头常用句式和套话

投诉信 PPT课件

Para2: Last Saturday, I went to your restaurant to have lunch. There are flies in beef noodles. The waiter was rude.
When did I find flies ? My feeling ?
The relationship between the noodles and the waiter ? What did he do to make me angry?
所以我请服务员更换另一份面。出乎我的意料，他没有更换，而是粗鲁地说他太忙了不能解决这个问题。
So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem.
Add Li Hua's feelings:
对待顾客的这种方式是不可接受的。
Such a way of treating customers is unacceptable.
Para3: I was very very angry . You should say
sorry to me , or I will not go to your restaurant forever .
8. 预防……发生 p_r_e_v_e_n__t…___fr_o_m___h_a_p_pte/lo_o_k__in__to__t_h_e__m__a_tt_e_r_/_in__c_id__ent
10. 以粗鲁的方式 __i_n_a__r_u_d__e_m__a_n_n__e_r______

英语投诉信模板PPT课件

.
4
I would appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限).
第二段There are some problems with
______that I wish to bring your attention. First
of all, I’m really not happy with ________. In
addition, I’m so disappointed on
英语投诉信模板
.
1
Dear____, (叙述投诉的具体内容----这部分是重点)
第一段 I am ________(自我介绍) .I am writing this letter to make some complaint about/ to make a complaint about_____./I am writing to you for____(开门见山地表明写信的目的）
The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果).
finding/hearing that ___________________.

高三写作专练--投诉信.ppt

products of your company and ask for solutions to the problem as soon as possible. 3)我写信是告诉你们我不满意在你网站上购买的鞋子。 I am writing to inform you that I am not satisfied with the shoes bought on your website.
基础写作：投诉信
假定你是李华，你新买的某外国品牌iPhone5s 出了故障，现在你写信到其公司反映问题。写作内容：
1、购买日期：上个月 2、故障：一周前屏幕(screen)坏了，看不见
显示内容 3、已跟当地销售商家投诉，但其不能解决 4、要求：更换一台新的，如不行则要求退
货，拿回货款
1、购买日期：上个月
•
I would appreciate it/ be grateful if you could...
A Letter of Complaint
Useful expressions
• I'm writing to express my dissatisfaction with... • I am writing to complain about... For one thing... For another...
Therefore, I wish to exchange it for another... or I declare a refund. • Unless I receive a positive reply within the next three weeks, I intend to take further action. • I have been in contact with my lawyer in order to ask for advice and he has recommended taking legal action if I don't get full satisfaction. • I hope you can look into this matter and give me a reply soon. I am looking forward to a prompt reply from you. I understand you will give immediate attention to this matter. I would like to have this matter settled by the end of... I will greatly appreciate it if you can settle the matter as soon as possible.

英语作文投诉信课件

?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.

课件6：投诉信

单句改错
9. The reason for my dissatisfaction is what it’s not the
double-room I ordered.
what 改为
10. Under this circumstance, I find it difficult ttohabt e stay in
Yours faithfully, Li Hua
模拟考场
【投诉服务态度】假如你是李华，昨天在商场购买了一台电风扇，回家后发现它不能运转。你回到店里与营业员交涉时该营业员对你的态度恶劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。 Dear Mananger,
单句改错
每句只有一个错误
1. I received so poor service that I felt I should bring it to your
attention.
so改为such
2. I think it must have some quality problems and I really
A mobile phone is a very important tool in my daily life. ③ Therefore, I require that you send me a new one of the same model within a month.
Thank you for your consideration. Sincerely yours, Li Hua
好句朗诵
1. The main problems are as follows. 主要的问题如下。 2. Therefore, I require that you send me a new one. 因此，我要求你发一个新的给我。 3. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。 4. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到以上的三个因素，我要求公司要为我尽快换一个新的。

《高中英语投诉信》课件

Example of writing a complaint letter reply
Thank you for your feedback We are sorry to hear that your experience at our hotel was not satisfactory We value your comments and will take the necessary steps to improve our services
The product arrived in a damaged condition
The product was faulty and did not work as intended
The product was of poor quality and not worth the price pay
Discuss the appropriate language and tone to use in a compliance letter, emphasizing politics and professionalism
Provide a sample letter that demonstrates how to write a compliance letter about dissatisfaction with hotel service
Maintain an open attitude
While asking questions, maintain an open attitude and be willing to listen to the other party's explanations and solutions. This helps both parties reach a consensus and promote the resolution of the issue.

高考英语投诉信课件(共44张PPT)

will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高考英语投诉信课件(共4 4张PPT )
Underline useful expressions &recite them!
高考英语投诉信课件(共4 4张PPT )
高考英语投诉信课件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,

高三英语一轮复习应用文投诉信写作课件

satisfactory reply as soon as possible.
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对

2025届高考英语二轮复习应用文：投诉信课件 (共20张PPT)

Sincerely Yours,
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。 Dear John,
Yours, Li Hua
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)

投诉信3PPT优秀课件

Last month I ordered an English version of the Old Man and the Sea, but much to my annoyance, when I received the book, it turned out to be a Chinese
version. Worse still, according to your website, the book was expected to arrive before April, but I received it on April 8th (What to complain about).
第二节书面表达(满分25分)
今年4月23日是第21个世界读书日，为参加学校将举行的读书分享活动，李华在某购书网站购买了一本英文版（English version）的The Old Man and the Sea. 请根据以下要点，替李华写一封投诉信。
问题：1. 收到的书是中文版的。
2. 预计三月底到达，结果四月八日才收到。
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4．抽象的内容能加以阐发。所谓“抽象”，是与“具体”相对而言，抽象的也就是概括的。所谓“阐发”就是化抽象、概括为具体。阐发常见的有两种形式：一是举出实例，一是分析因果。
•
5．含蓄的内容能加以解说。语句的含蓄，一是作者为了表达的需要或某种目的，故意不直接表达想表达的内容，而把它隐含在字里行间；一是运用了象征、双关等修辞格，采用婉曲的手法来表达自己的思想、观点、看法。对此类材料，不仅要理解它字面的含意，而且要深入挖掘其所隐含的信息，即能用简洁明白的语言解说材料深层的内涵。