体验商务英语第二册Unit9

7 invest
b) to a deputy as often as possible c) to employees’ concerns promptly d) with colleagues clearly e) with problems quickly f) in regular training courses for employees g) to all suggestions from staff
A Match the verbs 1 to 7 with the prepositions and phrases a) to g).
A good manager should: 1 respond a) in their employees’ abilities
2 listen
3 deal 4 believe 5 delegate 6 communicate
Which of the above quotations do you agree with? Why?
Starting up
A What qualities and skills should a good manager have? Choose the six most important from the list. To be a good manager you need to: 1 like people; 2 enjoy working with others; 3 give orders; 4 listen to others; 5 make suggestions; 6 judge people’s abilities; 7 plan ahead; 8 be good with numbers; 9 make good presentations; 10 be persuasive B If you are managing people form different cultures, what other qualities and skills do you need?
1 a) report to b) report on 2 a) apologize for b) apologize to
√ √ √ √ √ √ √ √ √ √
3 a) talk to b) talk about 4 a) agree with b) agree on 5 a) argue about b) argue with
communicate their ___________ objectives _____________ clearly to all their staff.
listening
Good managers
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B Listen to the second part of the interview. Decide whether these statements are true or false.
Which do you think are the three most important B qualities in Exercise A?
Vocabulary
C
Verbs and prepositions
Some verbs combine with more than one preposition. Decide whether the following combine with someone or something. Someone Something
2 What do managers sometimes ignore? They ignore the background, education and cultural differences between themselves and their staff. 3 Why might the managers underestimate the local skills and abilities? They focus too much on staff’s weaknesses, jump to conclusions too quickly and label all local staff as the same.
1 plan in advance. and conditions.
true
2 find out about the local language, culture
true true 3 get to know the local people. possible questions
4 try to become experts as soon as false true
5 spend time observing and asking
listening
Good managers
C Listen to the third part of the interview and answer these questions.
1 What do foreign managers often want from Asian staff? They mistakenly want them to be more forceful, to deal with problems logically and to be ambitious.
Unit 9
Managing people
Management problems always turn out to be people problems.
British management consultant
John Peet
Quotations about management
Management is nothing more than motivating other people.
Vocabulary
Verbs and prepositions
D Complete these sentences with suitable prepositions from Exercise C. with her that we need to change our 1 I agree ______ marketing strategy. to my boss every Monday at our regular 2 I talk _____ meeting. about next year’s budget for over an 3 We argue _______ hour. for losing his temper. 4 He apologized _____ 5 We talked _______ about our financial problems for a long time. with our Managing 6 The Finance Director argued ______ Director over profit sharing. to Paula for giving her the wrong 7 I apologized _____ figures. on the date of our next meeting? 8 Can we agree ______
Verbs and 1. 迄今为止还没人对我们的投诉作出回应。(respond to…) prepositions 2. 总经理向工人保证他将亲自处理这个问题。(deal
7. 今天上午我向董事会汇报了今年的销售情况。(report to … about …) 8. 我们就装货中出现的差错真诚地向你方道歉。 (apologize to … for …) 9. 我想和你谈谈新产品广告宣传方面的事。(talk to … about …) 10. 谈判进行了一上午，但双方仍不能在价格上达成一致。 (agree with .. on) 11. 双方在价格问题上争论不休。(argue with … about …) 12. 你最好向他解释一下你的观点。(explain to …)
Vocabulary
Translations exercise
with …) 3. 你要相信自己，否则你永远都不会成功。(believe in …) 4. 经理应当学会向员工放权。(delegate to …) 5. 我们应尽力提高与他人沟通的能力。(communicate with …) 6. 公司大力投资进行新产品的研发。(invest in …)
Vocabulary 1. So far no one has responded to our complaints.
Verbs and prepositions
2. The Managing Director promised to the workers that he would deal with the problem himself. 3. You should believe in yourself, or you will never succeed. 4. Managers should learn to delegate power to their staff. 5. We should try our best to improve our ability to communicate with others. 6. The company has invested heavily in research and development. 7. This morning I reported to the Board of Directors on this year’s sales. 8. We sincerely apologize to you for the mistake we made in packing your order. 9. I would like to talk to you about the advertising campaign for our new product. 10. The negotiation went on the whole morning, but the two parties still could not agree with each other on prices. 11. The two parties argue with each other about prices. 12. You’d better explain to him your ideas.
listening
Good managers
A Listen to the first part of the interview & complete the chart.
Managers need to be good at … … in order to 1 observing ___________ understand the behavior, the __________ strengths and ____________ weaknesses of their staff. learn about ________________ their staff’s 2 listening _________. problems 3 asking questions 4 speaking __________ find out all the ____________ information they need to make the right decisions
listening
Good managers
What advice would you give to a foreign manager D who is going to manage staff in your country?
Vocabulary
Verbs and prepositions
I believe managing is like holding a dove in your hand. If you hold it too tightly you kill it, but if you hold it too loosely, you lose it.
If you want to manage somebody, manage yourself. Do that well and you'll be ready to stop managing. And start leading.