樊景立版的组织公民行为量表

Organizational Citizenship Behavior (OCB) Scale

英文名

称：

Organizational Citizenship Behavior (OCB) Scale 中文名

称：

组织公民行为量表

作

者：

Farh, J. L., Earley, P. C., & Lin, S. C.

出处：Farh, J. L., Earley, P. C., & Lin, S. C. “Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society.” Administrative Science Quarterly, 1997, 42, 421-444.

简介：

条目：部属的工作行为：以下列叙述来描述他(她)的行为您是否同意？请逐项阅读后填答。

１－非常不同意５－有点同意

２－相当不同意６－相当同意

３－有点不同意７－非当同意

４－不能确定

Identification with the company

认同组织

Eager to tell outsiders good news about the company and clarify their misunderstandings

主动对外介绍或宣传公司优点，或澄清他人对公司的误解。

Willing to stand up to protect the reputation of the company.

努力维护公司形象，并积极参与有关活动。

Makes constructive suggestions that can improve the operation of the company.

主动提出建设性的改善方案，供公司有关单位参考。

Actively attends company meetings.

以积极的态度参与公司内相关会议。

Altruism toward colleagues

协助同事

Willing to assist new colleagues to adjust to the work environment.

主动帮助新进同仁适应工作环境。

Willing to help colleague solve work-related problems.

乐意协助同仁解决工作上的困难。

Willing to cover work assignments for colleague when needed.

主动分担或代理同事之工作。

Willing to coordinate and communicate with colleagues.

主动与同事协调沟通。

Impersonal harmony

不生事争利(人际和睦)

Often speaks ill of the supervisor or colleagues behind their backs. (R)

经常在背后批评主管或谈论同事之隐私。(R)

Uses illicit tactics to seek personal influence and gain with harmful effect on interpersonal harmony in the organization. (R)

在公司内争权夺利，勾心斗角，破坏组织和谐。(R)

Uses position power to pursue selfish personal gain. (R)

假公济私，利用职权谋取个人利益。(R)

Takes credits, avoids blames, and fights fiercely for personal gain. (R)

斤斤计较，争功诿过，不惜抗争以获得个人利益。(R)

Protecting company resources

公私分明

Conducts personal business on company time (e.g., trading stocks, shopping, going to barber shops). (R)

利用上班时间处理私人事务，如买股票，跑银行，逛街，购物，上理容院．．．等。(R)

Uses company resources to do personal business (e.g., company phones, copy machines, computers, and cars). (R)

利用公司资源处理私人事务，如：私自利用公电话，复印机，计算机，公务车．．．等。(R)

Views sick leave as benefit and makes excuse for taking sick leave. (R)

经常借口请假，视为福利。(R)

Conscientiousness

敬业守法

Often arrives early and starts to work immediately.

上班时经常提早到达，并着手处理公务。

Takes one’s job seriously and rarely makes mistakes.

工作认真，并且很少出差错。

Complies with company rules and procedures even when nobody watches and no evidence can be traced.