酒店英语教案

Teaching Plan for Hotel English

Period: 2

Teaching Content：Workshop 1 Unit 1 Room Reservation

Teaching objectives:

1.Grasp the terms and useful phrases in making room reservations

e sentence patterns in working situations

3.Make situational dialogues fluently

4. Grasp the procedure of room reservation.

Teaching focus:

1. Sentence patterns in making a room reservation

2. Practice situational dialogues.

Teaching difficulties: 1. To read the conversations fluently

2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:

The first period

Step I: The teacher would briefly introduce the main content of this course and how to learn the course. (10 minutes)

T:

1. The content of the course:

This book consists of 25 units in all and it is divided into 4chapters according to the duties and services of different workshops in a hotel. The four workshops are front office, Housekeeping department, food and beverage department and other departments. Each unit includes four parts, i.e. key points for teaching and learning, simulation training, extended reading and exercises. We will mainly focus on Part II in our class, while you should make further study of the other parts by yourselves after class. As it is a very practical course, you should practice the dialogues and learn the sentences patterns by heart. So you can improve your oral English and your communication ability in dealing with the guests.

2. The assessment strategy of this course:

•Class participation: 10%

•Homework & class attendance : 10%

•Oral test: 40%

•Final exam (written): 40%

Step II: Lead-in. (5 minutes)

1. The teacher would invite some students to talk about the basic procedures of receiving room reservation.

2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of reservation.

●Greetings

●Date of arrival and departure

●Room types

●Name and telephone number

●Confirmation

Step III Learn the new words and sentence patterns. (30minutes)

1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.

1) Good evening. Peace Hotel. Reservation. May I help you?

2) Is there anything that I can do for you?

3) What kind of room would you like? We have single rooms, double rooms, suites, deluxe suites and a presidential suite.

4) Do you want a single room or a double room?

5) Would you like twin beds or double beds?

6) I’d like to reserve a room in your hotel?

7) I’d like to make a reservation for a suite with both shower and bath.

8) I’d like a room with a view.

9) We have nice rooms overlooking the sea.

10) We have rooms facing south.

11) Would you like a room with a bath or shower?

12) How many people are there in your company?

13) How long do you intend to stay?

14) Are you with a company?

15) For how long?

16) For what dates, please?

17) It’s for three nights, May 10th to12th.

18) Hold the line, please.

19) I’ll check if there is a room available for those days.

20) I’m sorry we are booked out for that date.

21) We do have a vacancy for those dates.

22) The current rate is $150 per night.

23) A single room is $120 per night. There is also a 10%tax and a 10% service charge.

24) Children under 12 are half price.

25) We offer a 10% discount for group reservations.

2. The students are given ten minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.

3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.

The second period

Step IV: Practice the sample dialogues in the textbook. (25 minutes)

1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students’ numbers)

2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.

3. Act out the dialogues in front of classes in pairs.

Step V Role play. (20minutes)

1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.

Situation: Wang Ping is a client of a travel agency. She is calling to reserve for a tour group of 32 form England form August 8th to August 12th.

2. The teacher would ask some pairs to act out their dialogue in front of the class.

3. Give comments and advices to improve the students’ dialogues.