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文献出处:U Gretzel. The business model innovation of online travel in E-commerce environment [J]. Tourism management, 2015, 31(2): 179-188.

原文

The business model innovation of online travel in E-commerce environment

U Gretzel

Abstract

Online travel industry as the combination of tourism and the Internet, have different characteristics with the traditional tourism. In this process, the Internet is always playing an important role in the world. With the progress of the society, the Internet technology perfect fusion together with the traditional commerce, has given rise to a new economic form, namely the electronic commerce. Electronic commerce appeared was penetrated into society at an alarming rate of all walks of life, to bring all walks of life the subversive, new changes. The speeding up of the modernization process, making online travel services and online travel services business model also have different characteristics and features.

Keywords: e-commerce, online travel, business model

1 Introduction

Compared with a previous any technological revolution in the computer network is widely used for the symbol of the social impact of modern science and technology revolution in both depth and breadth is unprecedented, it is in the human into the information age also created a new industry, information technology industry. Electronic commerce if it shows strong vitality and influence, its impact on the society as a whole both in breadth and in depth are far more than any time before the scientific and technological achievements. On the one hand, it forced firms to transfer the line of sight to the traditional business constraints, across the existing competition boundaries to create a new market. On the other hand, it also create conditions for the adjustment of enterprise business model. Enterprise business model, its essence is business model design and implementation of business model of systemic framework and tools. Therefore, in this with differentiation, personalized for the demand of the mainstream market environment, companies can create, practice its strategy is

essentially refers to the enterprise business model innovation is valid.

The biggest characteristic is to customers of tourism demand elasticity, sensitive to the environment. The penetration of the thorough application of the Internet and e-commerce is bound to have a significant impact on the development of the industry. Therefore, the enterprise can be in a whole new perspective of business model innovation as the starting point is the access to resources, improve ability and the key to achieve strategic competitive advantage.

2 Literature review

The rise of online travel services and development, and changed from the wooden curve of the development of tourism industry and tourism enterprises operating mode and business process, influence is more, I want to focus ten online travel service management, the relationship of relevant interest groups, business model, sales, and pure way, successful experience and the development trend of the future.

Fesenraaier (2008) analyzed the business situation and business models. Think there are three kinds of operation mode: general tourist information service website, online travel booking service agents, travel service and travel products suppliers directly. Analyzes the travel website works in the United States, the U.S. travel sites is the brand cooperation, preferential prices, the network marketing, service fees and other measures to boost profits.Sigak (2007) discusses the social network such as the use and management of new technology of web 2.0, web 2.0 combined with online travel is a new innovation, will set up a new online travel business model, the use and management of web 2.0 will be to influence business decisions.Reuver, etc. (2008) studied the importance of online travel website domain name online, online domain influence consumer concern for its tourism website on the Internet, analyze the importance of the search engine's influence on online travel and tourism search engine.Olson (2010) through the travel sites, travel sites users and tourism service providers to three aspects of survey, reveals the most is a regional tourist destination travel website supplier organization, provides comprehensive local tourism information and online services. Analyzed the user's satisfaction, discuss the obstacles

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