商务英语应用文写作 Unit_16
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• Ex. If the goods are not shipped in June, we shall be compelled to purchase elsewhere and may have to countermand our order.
• Ex. For some time past we have been urging you for an immediate dispatch of these goods, and unless this order is already on the way, it will arrive too late for the season, and so be of no use to us.
• 3) If the trader (either the importer or the exporter) is held responsible, the claim is called “Trade claim”.
2. The genuine complaint or
claim may arise from the
4) The wrong quantity
• Ex. We had ordered 15 cases but only 13 were found in the shipment.
• Ex. As you have noted that 100 pieces were specified in our purchase order, however, you shipped us 120 pieces.
There are three possibilities.
• 1) If the insurer is held responsible for the losses, the claim incurred is called “Insurance Claim”.
• 2) If the carrier is held responsible for the losses, the claim incurred is called “Transportation Claim”.
3) The specifications of goods are not in compliance with the contract
• Ex. The shade of the cloth is lighter, it is not the same as the sample piece you sent to me.
• Ex. The goods arrived 5M/T short, so the buyers lodged a claim on this shipment for US$ 650 for short weight.
6) Not fulfilling the contract
• Ex. We would call your attention to Chapter 5 in the contract, in which the provisions of penalties against failures are in good performance according to the stipulated service standards.
Unit 16 Complaint and Claim
•The Study Purpose •Writing the Complaint and Claim Letters •1. Before the writer writes the complaint and claim letters, he should understand the following fully. The terms “claim” in its broader sense includes complaint, dispute and claim.
• Ex. We will summarize in this letter our critical points about your service. Please refer to our contract as you read my comments.
7) The inferior, unsa源自文库isfactory or
• Ex. A thorough examination showed that the broken bags were due to improper packing, for which the suppliers should be definitely responsible.
2) The delay in shipment or delivery
following reasons.
• 1) Poor or improper packing
• Ex. We found that one side of 12 cases were worn and torn and 6 cases were broken and the garments were in the open. It was obviously attributed to improper packing.
5) Goods short-delivered or short landed
• Ex. We have just received the Survey Report from the Shanghai Commodity Inspection Bureau evidencing the short weight of 18 lb.
wrong quality of the ordered goods
• Ex. The buyer complains that the goods were defective before shipment.
• Ex. For some time past we have been urging you for an immediate dispatch of these goods, and unless this order is already on the way, it will arrive too late for the season, and so be of no use to us.
• 3) If the trader (either the importer or the exporter) is held responsible, the claim is called “Trade claim”.
2. The genuine complaint or
claim may arise from the
4) The wrong quantity
• Ex. We had ordered 15 cases but only 13 were found in the shipment.
• Ex. As you have noted that 100 pieces were specified in our purchase order, however, you shipped us 120 pieces.
There are three possibilities.
• 1) If the insurer is held responsible for the losses, the claim incurred is called “Insurance Claim”.
• 2) If the carrier is held responsible for the losses, the claim incurred is called “Transportation Claim”.
3) The specifications of goods are not in compliance with the contract
• Ex. The shade of the cloth is lighter, it is not the same as the sample piece you sent to me.
• Ex. The goods arrived 5M/T short, so the buyers lodged a claim on this shipment for US$ 650 for short weight.
6) Not fulfilling the contract
• Ex. We would call your attention to Chapter 5 in the contract, in which the provisions of penalties against failures are in good performance according to the stipulated service standards.
Unit 16 Complaint and Claim
•The Study Purpose •Writing the Complaint and Claim Letters •1. Before the writer writes the complaint and claim letters, he should understand the following fully. The terms “claim” in its broader sense includes complaint, dispute and claim.
• Ex. We will summarize in this letter our critical points about your service. Please refer to our contract as you read my comments.
7) The inferior, unsa源自文库isfactory or
• Ex. A thorough examination showed that the broken bags were due to improper packing, for which the suppliers should be definitely responsible.
2) The delay in shipment or delivery
following reasons.
• 1) Poor or improper packing
• Ex. We found that one side of 12 cases were worn and torn and 6 cases were broken and the garments were in the open. It was obviously attributed to improper packing.
5) Goods short-delivered or short landed
• Ex. We have just received the Survey Report from the Shanghai Commodity Inspection Bureau evidencing the short weight of 18 lb.
wrong quality of the ordered goods
• Ex. The buyer complains that the goods were defective before shipment.