透析外企面试 如何回答面试中的行为性问题

透析外企面试如何回答面试中的行为性问题

在上期中,笔者剖析了面试中有关应聘者的领导能力、决策能力、解决问题能力、创新能力、沟通能力的行为性问题,并提出了回答此类问题的核心框架:①简单描述你当时所面临的问题或任务;②细述你当时是采取何种措施和步骤来解决问题或完成任务的;③陈述该问题或任务处理的结果。本期笔者将和大家一起探讨与应聘者的组织策划能力、团队合作能力、抗压适应能力、注重细节和工作标准能力相关的行为性问题,继续引导应聘者根据以上核心框架来思考并回答这些问题。

关于应聘者的组织策划能力

① Tell me about a time when you had to plan and coordinate a project from start to finish.

② Describe a situation in which you had to schedule your activities to meet an objective.

问题①要求应聘者举例说明自己过去曾策划和协调的一个完整的工作项目。问题②要求应聘者描述一下自己是如何安排工作进度,从而实现一个具体的目标的。两个问题的设置旨在考察应聘者设置项目目标、安排项目工作进度、处理项目具体任务的能力。通过这些问题,还可以考察应聘者是否具备合理调配资源并有效分配任务以实现目标的能力。

①[具体任务] I headed up a project which involved sales personnel and engineers. [执行步骤] I organized a meeting to get everyone together to brainstorm and get his or her input. From this meeting I drew up a plan, taking the best of the ideas. I organized teams, balancing the mixture of technical and non-technical people. We had a deadline to meet, so I did periodic checks with the teams. After three weeks, we were exceeding expectations, and were able to begin implementation of the plan. [完成结果] It was a great success, and I was commended for my leadership, but I was most proud of the team spirit and cooperation.

②[具体任务] I had to complete a technical report every month. This involved collecting a large amount of information from different departments. [执行步骤] I scheduled all the data collecting tasks. Each department was given a monthly deadline to submit information to me and I scheduled reminders to be sent out before the deadline. I set aside a time in my diary each month to check all the information. Then I allocated time for writing up the report. [完成结果] This worked well and I comfortably met my deadline.

关于应聘者的团队合作能力

① What kinds of people do you have difficulties working with?

② Describe a time when you demonstrated the ability to be an effective team member.

问题①要求应聘者具体说明和哪一类人共事有困难。通过这个问题,主考官想从侧面了解一下应聘者的团队合作能力。应聘者在回答这一问题时,比较明智的选择是如实讲述自己不擅长与某类人共事,但尽量将回答的重心放在如何成功地与此类人沟通方面。应聘者可以首先简述自己不愿和这类人共事的原因,然后说明自己如何积极与他们沟通并取得共识,从而解决问题,最后别忘了强调自己从中学到的东西。问题②旨在考察应聘者是否具备与新团队成员培养良好合作关系并为团队作贡献的能力。应聘者应举例说明自己是如何与新团队成员积极沟通培养良好关系,以及自己是如何理解团队目标并为团队作出重要贡献的。

① [具体问题] In my last two jobs I have worked with people from different backgrounds and cultures. The only time I had difficulty was with people who were dishonest about work issues. [解决措施] I worked with one man who was taking credit for the work that his team accomplished. I had an opportunity to talk with him one day and explained how he was affecting the morale. He became very upset that others saw him that way, and said he was unaware of his behavior or the reactions of others. [处理结果] His behavior changed after our talk. What I learned from that experience is that sometimes what we perceive about others is not always the case if we check it out.