高考英语投诉信课件(共44张PPT)
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II Students can improve the accuracy（准确性）, coherence （连贯性）and appropriateness（得 体性） in their writing ,especially about how to state their dissatisfaction and solutions in a letter of complaint.
problem immediately. Looking forward to your reply.
Yours sincerely,
Dear Sir,
Passage 2
I’m one of your customers. I am writing to express my
dissatisfaction about the service of the clerk called Jack of
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
I did make reservations for a table but he forgot about it,
causing us to wait for half of hour. Besides, I was not told
3. I would be grateful if you could …
4 Thank you for your consideration.
+ (I am) looking forward to your reply.
投诉信 高考英语投诉信课件(共44张PPT) 中间body部分： 可以使用过渡词让文章更具层次感 内容一般包括：
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
II Body正文: ...
III Ending 结尾句:
1. I would appreciate it very much if you could solve the
problem immediately.
2. I would like to have this matter settled with satisfaction.
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
Dear Sir,
Passage 2
I’m one of your customers. I am writing to express my
dissatisfaction about the service of the clerk called Jack of
On one hand, … On the other hand, …
高 考 英 语 投 诉信课 件(共4 4张PPT )
段落模板(One possible version) 高考英语投诉信课件(共44张PPT)
Dear ______, (I am one of your customers/consumers(自我介
about …
2.I’m one of your customers. I am writing to express my
dissatisfaction /disappointment/concern on/about…
3. I’m writing to make a complaint about …
about a pair of sneakers I recently purchased from your
website.
What Fra Baidu bibliotek ordered was a pair of black size-nine shoes
but I received a pair of white, size-8.5 shoes instead.
that the prices of some of the dishes had increased until I
finished my meal. What’s worse, he answered my
questions without patience when I ordered the meal and he
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
I did make reservations for a table but he forgot about it,
causing us to wait for half of hour. Besides, I was not told
Worse still, there was a ten-day delay in delivering my
shoes, which should have been received on April 10. For
the above reasons, I demand either a new pair of black
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
even made a mistake over my bill because of his
carelessness. I demanded that he should realize his
mistakes and get punishment to become more professional.
a pair of shoes of size nine
5 寄回 _se_n__d_/_p_o_s_t_._.._back 6 付邮资_p__a_y_f_o_r__the postage
7 给某人退款/某人获得退款
__g_iv_e__s_b_. _a_r_e_f_u_n_d__/g_e_t_o_n__e_’s_r_e_fund
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
will your company pay for the postage?
I would appreciate it very much if you could solve the
worse, ...
2 solutions Passage1 ：For the above reasons, I demand
either ...or .... Also,/ Besides,... Passage2 ：I demand that he should .... For one thing, ……. For another, ……
I would like to have this matter settled with satisfaction.
Looking forward to your reply.
Yours sincerely,
投诉信 :
如何在形式上胜人一筹
I Beginning开头句：
1. I’m one of your customers. I’m writing to complain
投诉信 A letter of complaint
Learning goals: I Students can master and apply some useful and relevant expressions about complaint in a letter of complaint.
I’m one of your customers. I’m writing to complain
about a pair of sneakers I recently purchased from your
website.
What I ordered was a pair of black size-nine shoes
but I received a pair of white, size-8.5 shoes instead.
Worse still, there was a ten-day delay in delivering my
shoes, which should have been received on April 10. For
Also,/ Besides,...
I would appreciate it very much if you could solve
the problem immediately. Looking forward to your
reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
1 problems
Passage1 : What I ordered was …but I received...
Worse still, /To make matters worse,...
Passage 2: Here are the reasons for my
dissatisfaction. First of all, ... Besides, .... What’s
8 (申购情况和实际情况的对比)我订购的是……,
但我收到的是……
____W__h_a_t_I_o_r_d__e_re_d__w__a_s_.._. _b_u_t I received...
To whom it may concern，
Passage 1
I’m one of your customers. I’m writing to complain
绍). ) I’m writing to make a complaint about __________(问题存在方面)
Here are the reasons for my dissatisfaction. For one thing, ________(抱怨的第一个方面). For another, _____________(抱怨的第二个方面). Under these circumstances在这种情况下, I find it ______(感 觉)to_________(抱怨的方面给你带来的后果). (解决方 案) For the above reasons, I demand either ...or ....
problem immediately. Looking forward to your reply.
Yours sincerely,
Dear Sir,
Passage 2
I’m one of your customers. I am writing to express my
dissatisfaction about the service of the clerk called Jack of
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
I did make reservations for a table but he forgot about it,
causing us to wait for half of hour. Besides, I was not told
3. I would be grateful if you could …
4 Thank you for your consideration.
+ (I am) looking forward to your reply.
投诉信 高考英语投诉信课件(共44张PPT) 中间body部分： 可以使用过渡词让文章更具层次感 内容一般包括：
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
II Body正文: ...
III Ending 结尾句:
1. I would appreciate it very much if you could solve the
problem immediately.
2. I would like to have this matter settled with satisfaction.
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
Dear Sir,
Passage 2
I’m one of your customers. I am writing to express my
dissatisfaction about the service of the clerk called Jack of
On one hand, … On the other hand, …
高 考 英 语 投 诉信课 件(共4 4张PPT )
段落模板(One possible version) 高考英语投诉信课件(共44张PPT)
Dear ______, (I am one of your customers/consumers(自我介
about …
2.I’m one of your customers. I am writing to express my
dissatisfaction /disappointment/concern on/about…
3. I’m writing to make a complaint about …
about a pair of sneakers I recently purchased from your
website.
What Fra Baidu bibliotek ordered was a pair of black size-nine shoes
but I received a pair of white, size-8.5 shoes instead.
that the prices of some of the dishes had increased until I
finished my meal. What’s worse, he answered my
questions without patience when I ordered the meal and he
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
I did make reservations for a table but he forgot about it,
causing us to wait for half of hour. Besides, I was not told
Worse still, there was a ten-day delay in delivering my
shoes, which should have been received on April 10. For
the above reasons, I demand either a new pair of black
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
even made a mistake over my bill because of his
carelessness. I demanded that he should realize his
mistakes and get punishment to become more professional.
a pair of shoes of size nine
5 寄回 _se_n__d_/_p_o_s_t_._.._back 6 付邮资_p__a_y_f_o_r__the postage
7 给某人退款/某人获得退款
__g_iv_e__s_b_. _a_r_e_f_u_n_d__/g_e_t_o_n__e_’s_r_e_fund
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
will your company pay for the postage?
I would appreciate it very much if you could solve the
worse, ...
2 solutions Passage1 ：For the above reasons, I demand
either ...or .... Also,/ Besides,... Passage2 ：I demand that he should .... For one thing, ……. For another, ……
I would like to have this matter settled with satisfaction.
Looking forward to your reply.
Yours sincerely,
投诉信 :
如何在形式上胜人一筹
I Beginning开头句：
1. I’m one of your customers. I’m writing to complain
投诉信 A letter of complaint
Learning goals: I Students can master and apply some useful and relevant expressions about complaint in a letter of complaint.
I’m one of your customers. I’m writing to complain
about a pair of sneakers I recently purchased from your
website.
What I ordered was a pair of black size-nine shoes
but I received a pair of white, size-8.5 shoes instead.
Worse still, there was a ten-day delay in delivering my
shoes, which should have been received on April 10. For
Also,/ Besides,...
I would appreciate it very much if you could solve
the problem immediately. Looking forward to your
reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
1 problems
Passage1 : What I ordered was …but I received...
Worse still, /To make matters worse,...
Passage 2: Here are the reasons for my
dissatisfaction. First of all, ... Besides, .... What’s
8 (申购情况和实际情况的对比)我订购的是……,
但我收到的是……
____W__h_a_t_I_o_r_d__e_re_d__w__a_s_.._. _b_u_t I received...
To whom it may concern，
Passage 1
I’m one of your customers. I’m writing to complain
绍). ) I’m writing to make a complaint about __________(问题存在方面)
Here are the reasons for my dissatisfaction. For one thing, ________(抱怨的第一个方面). For another, _____________(抱怨的第二个方面). Under these circumstances在这种情况下, I find it ______(感 觉)to_________(抱怨的方面给你带来的后果). (解决方 案) For the above reasons, I demand either ...or ....