澳门科技大大一期末专业英语I复习资料.docx

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[1]The Tourism Industry

[2]Tourism-related jobs (Ch. 1)

I must altogether abandon the false opinion that the sun is the center of world 一By Galileo Galilei

Flight attendant

Travel agent

Hotel receptionist

Waitress

Front desk officer

Tour guide

GO

Casino waiter

House keeper

Tour operator

Aircrew

[3]Business etiquette (Ch.2, Ch. 3)

Your life is limited, so don't waste it living some one else's life. Don't let the noise of other's opinions drow n out your own inner voice ・ And most imports nt, have the courage to follow your heart and in tuition.-・By Steve Paul Jobs

Business etiquette

Speak to people

Smile at people

Call people by name

Be friendly

Be helpful

Be interested in people

Consider the feeling of others

[4]Dealing with enquiries (Ch. 4)

[5]Different ways of travelling (Ch. 5)

Ask not what your country can do for you? Ask what you can do for your country?一By John F.

Kennedy

[6]Asking questions (Ch. 6)

All the peoples on the earth are equal from birth・ All the peoples have a right to live and to be happy and free- By Ho Chi Minh

[7]Taking a booking (Ch. 7)

Be great in act, as you have been in thought-・ By William Shakespeare (1564-1616) - poet- Writer for dramatic writing

[8]Around the World (Ch. 9)

Hasty marriage seldom proveth well - By William Shakespheare

[9]Organizing trip (Ch. 10)

Pity is akin to love-By T. Southerne(1660 一1746) Irish dramatist, was born at Oxmantow n, near Dublin, and entered Trinity College, Dublin in 1676・ Two years later he was entered at the Middle Temple, London.

Penang is a state in Malaysia, located on the northwest coast of Peninsular Malaysia by the Strait of Malacca. Penang is the second smallest state in Malaysia by area after Perlis, and the eighth most populous. Penang Nine Emperor Gods Festival

Bali is an Indonesian island located in the westernmost end of the Lesser Sunda Islands, lying between Java to the west and Lombok to the east. It is one of the country's 33 provinces with the provincial capital at Denpasar towards the south of the island.

Kyoto 京都」s a city in the central part of the island of Honshu, Japan. It has a population close to

1.5 million. Formerly the imperial capital of Japan, it is now the capital of Kyoto Prefecture, as well

as a major part of the Osaka-Kobe-Kyoto metropolitan area・The city is known for being the headquarters of the famous video game company Nintendo.

Osaka 大阪is a city in the Kansai region of Japan's main island of Honshu, a designated city under the Local Autonomy Law, the capital city of Osaka Prefecture and also the biggest part of Keihanshin Area, which is represented by three major cities of Japan, Kyoto, Osaka and Kobe・Located at the mouth of the Yodo River on Osaka Bay, Osaka is the third largest city by population after Tokyo and Yokohama

[10]Rules for using the phone (Ch. 11)

A word is eno ugh to the wise—Maxim

•English on the telephone

1.When you receive a telephone call;

-First, identity your hotel

・P ut a smile in your voice

2.Dorft use slang

・N ever say Hello or Hi

3.Always be mindful of the guest

-Don't leave the guests hanging on without an answer

-Try to visualize your guest, so you won't feel you are only talki ng to a teleph one

4・ Use some polite sentence structures, like :

-May I have the numbeo please?

-Could you please repeat that, sir?

-Would you like to pay it, ma'am?