ISO 9000-2015正式版基础与术语英文版

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© ISO 2015 – All rights reserved
ISO 9000:2015(E) 
Contents
Page
Foreword......................................................................................................................................................................................................................................... iv
2.3.5 Improvement....................................................................................................................................................................... 6
2.2.2 Quality management system.................................................................................................................................. 2
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Introduction...................................................................................................................................................................................................................................v
2.3.1 Customer focus................................................................................................................................................................... 3
2.4.2 Development of a QMS................................................................................................................................................. 9
2.3.2 Leadership.............................................................................................................................................................................. 4
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Fundamental concepts and quality management principles.................................................................................. 1
2.1 General............................................................................................................................................................................................................ 1
Reference number ISO 9000:2015(E)
© ISO 2015
ISO 9000:2015(E) 
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COPYRIGHT PROTECTED DOCUMENT
© ISO ቤተ መጻሕፍቲ ባይዱ015, Published in Switzerland
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Scope.................................................................................................................................................................................................................................. 1
2.3 Quality management principles................................................................................................................................................ 3
2.2.5 Support...................................................................................................................................................................................... 2
INTERNATIONAL STANDARD
ISO 9000
Fourth edition 2015-09-15
Quality management systems — Fundamentals and vocabulary
Systèmes de management de la qualité — Principes essentiels et vocabulaire
2.4 Developing the QMS using fundamental concepts and principles.............................................................. 9
2.4.1 QMS model............................................................................................................................................................................. 9
2.3.4 Process approach............................................................................................................................................................. 6
2.3.7 Relationship management........................................................................................................................................ 8
2.3.6 Evidence-based decision making....................................................................................................................... 7
2.3.3 Engagement of people.................................................................................................................................................. 5
2.2 Fundamental concepts...................................................................................................................................................................... 2
2.2.4 Interested parties............................................................................................................................................................. 2
2.2.3 Context of an organization....................................................................................................................................... 2
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2.2.1 Quality........................................................................................................................................................................................ 2