浅论我国高速铁路的发展

浅论我国高速铁路的发展

目录

一．摘要 (1)

二．引言 ................................错误！未定义书签。

三、高速铁路概述 (4)

四．研究背景与意义 (4)

五世界高速铁路发展的现状 (5)

七．我国高速铁路发展的必要性 (6)

八．我国高速铁路发展展望 (8)

九、结论 (8)

【参考文献】 ............................错误！未定义书签。

一．中文摘要

摘要：随着国民经济的快速发展，铁路客运的需求以及运输质量的快速发展，在新的经济条件下。我国“中长期铁路网规划”建设和运营的重大变化这是对中国社会经济、政治、文化和民生的重要影响。整体提升，但铁路服务能力不能匹配，这在一定程度上限制了铁路本文主要分析了客运交通运输业发展的特点，提出了服务创新的规律在新的经济环境下，铁路客运企业应迅速适应一体化的发展，积极应对新的经济环境在新的经济条件下，产品的定义很广，企业的利润也越来越大产品研发和服务流程、“产品服务”特征明显，无形服务逐渐成为企业和顾

客户关注的主题。本文从新经济的角度，分析框架的建立，分别从行业环境，驱动力，服务创新三个方面的新经济，中国的铁路客运业的分析，通过该模型解了服务创新与技术支

持和旅客体验之间的关系，得出了铁路客运业的服务创新。新的需求和技术支持，服务创新是一个不断利用改进的技术，以满足不断变化的消费者本文的结论还针对消费者获得最佳消费体验的结论。本设计的问卷和调查，研究了当前的客流需求，基于国外的经验，对我国铁路客运服务的具体内容进行创新。道路客运量分析，研究服务创新与技术与经验的关系是本文的创新点。有三点：第一，在新的经济条件下，信息技术和客户体验将成为铁路客运服务的创新双核驱动；第二是信息技术的升级，为铁路客运服务提供了良好的硬件环境和基础设施和个性化服务的角度来看，客户体验会更接近客户的需求；三是我们的国家铁路部门要以旅客体验和需求为基础，同时采用新的信息技术，服务范围

延伸到汽车的前部和后部，扩大服务区，为乘客的个性化需求，提供更多形式的增值服务，以增强铁路客运市场竞争力。

关键词：新经济；铁路客运；服务创新；信息技术；客户体验；

Chinese abstract

The definition of law it is abstract: along with the national economy fast development, the railway passenger transport demand and transport quality of rapid development, in the new economic conditions. China's "long-term railway network planning" construction and operation of major changes of Chinese society economy, politics, culture and people's livelihood. The ascent of the whole, but rail service capacity can not match, which to some extent limited the railway, this paper mainly analyzes the passenger transportation industry development characteristics, and puts forward the service innovation in the new economic environment, the railway passenger transport enterprises should quickly adapt to the integration of development, and actively respond to the new economic environment in the new economic conditions, the product is Wide, the profit of the enterprise also more and more big product research and development and service flow, "product service" feature is obvious, invisible service gradually become enterprise and attend to The theme of customer focus. This paper from the perspective of the new economy, establishment of the analysis framework, respectively from the environment of the industry, driving force, service innovation from three aspects of the new economy, China's railway passenger

transport industry analysis, through the model solution of the relationship between service innovation and technology support and passenger experience, it is concluded that the railway passenger transport service innovation.New demand and technical support and service innovation is a continuous use improved technology, to meet changing consumer the conclusion also for consumers to obtain the best consumer experience conclusion. The design of the questionnaire and survey of the current passenger demand, based on foreign experience, the specific content of China's railway passenger service innovation. Analysis of road passenger transport quantity, the research of service innovation and technology and experience is the innovation of this paper.There are three points: first, in the new economic conditions, information technology and customer experience will become rail passenger service, innovation driven dual core; the second is the upgrade of information technology, provides a good hardware environment for railway passenger service.And infrastructure, and personalized services perspective, customer experience will be more close to the customer demand; third, to our country the railway sector to the experience of visitors and demand as the foundation. At the same time, the new information technologies, the scope of services， Extends to the front and rear of the car, to expand the service area, to provide more personalized demand for passengers

Form of value-added services in order to enhance the competitiveness of the railway passenger market.

Key words: new economy; railway passenger transport; service innovation; information technology; customer experience;

随着经济的快速发展，生活节奏的加快和世界人口的增长，人们对交通运输的要求，不断增加。为了满足人们在运输工具上，高速铁路应运而生。世界上所有的国家，根据我们的国家经济实力、科技实力、维、分布、商业、人口分布等具体情况，从实际需求出发高速铁路客运交通工具。目前，在发达国家和大多数发展中国家，高速铁路都在建设中，受到了国家的条件，不同的国家在不同的发展水平，技术水平的差异也存在。在当前，随着高速公路的发展，海上和航空的发展，铁路运输面临着严峻的挑战，这一发展趋势，将