跨文化商务交际商务礼仪及社会习俗PPT课件

1. Introductions and Greetings 介绍及问候
1.1 Making Introductions见面介绍 Rules to Abide by: ①A man is always introduced to a
woman. ②A young person is always
1. Introductions and Greetings 介绍及问候
Say farewell. Say goodbye when you finish your conversation.
1. Introductions and Greetings 介绍及问候
A Muslim businessman in some countries who arrives for a meeting with a co-worker in a veil usually will not introduce her, and she will not speak or shake hands with others.
1. Introductions and Greetings 介绍及问候
Smile. Appr源自文库aching and looking at the other person with smile shows respect to the other party.
1. Introductions and Greetings 介绍及问候
Once you are introduced, you will attract others’ attention. Now, you should respond properly. Remember the following tips:
Stand up. If you cannot stand up, you should show your intention to do so, or try your best to stand up. No matter you are a lady or a gentleman, you should follow this rule.
Case Study: 初めまして
在中国，作自我介绍是通常要完整的说出自己的姓和 名，而在日本，通常是说出自己的姓。但在正式场合就 要连名带姓的说完整，在交换名片是也是如此。 Ａ：初めまして、私（わたし）は陈（ちん）です。よ ろしくお願（ねが）いします。 Ｂ：こちらこそ、私は田中です。どうぞよろしくお願 いします。 A：初次见面，我姓陈。请多关照。
Chapter 11 Business Etiquette and Social Customs
第11章 商务礼仪及社会习俗
1. Introductions and Greetings 介绍及问候
1.1 Making Introductions见面介绍
The procedure for making introductions varies from culture to culture. First names are used almost immediately by people from American and Great Britain. Introductions are more formal in some other cultures. Titles are used when introducing people in Germany and Italy; they often indicate the person’s profession or educational level.
introduced to an older person. ③A less important person is always
introduced to a more important person whether male or female.
1. Introductions and Greetings 介绍及问候
Shake hands. Shaking hands is to show your trust and respect, and it’s also a way to send your greetings.
1. Introductions and Greetings 介绍及问候
Repeat names. Greet the other party by repeating the other party’s name.
1. Introductions and Greetings 介绍及问候
When you meet an American for the first time, you should remember that most Americans do not like using “Mrs.,” “Mrs.” or “Miss.” They find these terms too formal. People of all ages prefer to use first names instead of titles and last names. For example, one may say, “How do you do? My name is Wilson, James Wilson. Call me James.” “Glad to meet you. I’m Miller. But call me Paul.” Sometimes a lady you meet for the first time may say, “Don’t call me Mrs. Smith, just call me Sally.” So when your American friends do not use your last names or titles, that doesn’t mean any lack of respect. Using first names shows friendliness.