旅游服务礼仪情景剧本英汉对照25组

旅游服务礼仪情景剧本（英汉对照）25组

Contents

Situation Play 1

客房预定Room Reservation 1

Situation Play 2

在前台——入住登记At the Front Desk——Checking in 3

Situation Play 3

客房用餐服务Room Service 5

Situation Play 4

整理房间Making up the Room 7

Situation Play 5

洗衣服务Laundry Service 9

Situation Play 6

处理投诉Handling Complaints 11

Situation Play 7

赔偿损失Paying for the Damage 13

Situation Play 8

紧急服务Emergency Service 16

Situation Play 9

餐厅预订Restaurant Reservation 19

Situation Play 10

点单Taking Orders 22

Situation Play 11

在酒吧At the Bar 25

Situation Play 12

会议室预定Reserving the Meeting Room 27

Situation Play 13

结帐 A t the Cashier’s 29

Situation Play 14

订票Booking Tickets 33

Situation Play 15

接机Meeting the Tourist Group at the Airport 35

Situation Play 16

交通Transportation 37

Situation Play 17

商讨旅游行程Discuss the Itinerary 39

Situation Play 18

游览黄山Climbing Mount Huangshan 41 Situation Play 19

参观长城Visiting the Great Wall 43

Situation Play 20

参观兵马俑Visiting the Terra Cotta Warriors and Horses 46

Situation Play 21

游览紫禁城Visiting the Forbidden City 48 Situation Play 22

购买纪念品Shopping for the Souvenirs 51

Situation Play 23

在银行At the Bank 53

Situation Play 24

办理海关手续The Customs Formalities 56

Situation Play 25

欢送客人Seeing the Guests off 58

Situation Play 1

客房预定

Billy (B)打电话预订房间，前台服务员Ann(A) 接听电话。

A：早上好，假日酒店，我能为您做些什么？

B：我可以预订一个房间吗？

A：请问您需要几间房，何时入住？

B：三间房，我们从5月6号住到5月9号共三晚。

A：您需要什么样的房间？

B：两个标准间和一间套房。

A：对不起，现在是旅游旺季，套房已经全部预订出去了。

B：那就三个标准间吧。请问房价是多少？

A：一共130美元加上百分之十五的服务费和税金。

B：好的，请为我订这些房间，我是肯.詹森先生。请问您能提供接机服务吗？

A: 当然，请告诉我您的航班号及抵达时间。

B：886号航班，3月6号早晨6：30。

A：我们期待您的光临。

译文：

Room Reservation

(Billy is calling to make a room reservation. Receptionist Ann is answering the call .) A: Good morning, Holiday Inn. Can I help you?

B: Can I make a room reservation?

A: May I know how may room you need and when you need them?

B: Three rooms for three nights. We’ll arrive on May 6th and depart on May 9th .

A: What type of room would you prefer?

B: I just want two standard rooms and a suite.

A：Sorry, for it is peak season, all the suites are fully booked.

B: In this way, three standard rooms are just O.K. And what’s the room rate?

A: It’s 130 US dollars plus 15% service charge and tax.

B: Fine, please book the rooms for me. I’m Mr. Ken Johnson.

By the way, would you please offer an airport pick-up service?

A: Of course, please tell me your flight number and arrival time.

B: Flight NO.886. 6:30 p.m, May 6th.

A: I’ve written down. We are looking forward to welcoming you.

Situation Play 2

在前台——入住登记

一个客人(G)走进接待处办理入店手续，接待员(R)提供帮助。

R：欢迎来到天堂酒店。我能帮您做些什么？

G：我要住店。

R：先生，您有预定吗？

G：没有。我想要一个标准间，从6月6日到6月9日。

R：请您填写这张入住登记表，并出示您的身份证。

G：好，在这儿。

R：请您预付300美金的押金。

G：信用卡可以吗？

R：可以。这是您的收据与钥匙。您房间的号码是708。是否需要找人帮你把行李送到房间吗？

G：不用了，谢谢。我自己可以。

R：如果您需要其他服务，请直接拨“11”号到前台。祝您愉快！

译文：

At the Front Desk——Checking in

(A guest is checking in, and the receptionist is offering help.)