第一章人力资源管理导论
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working relationships 6. Interpreting the firm’s policies and procedures 7. Controlling labor costs 8. Developing the abilities of each person 9. Creating and maintaining department morale 10. Protecting employees’ health and physical condition
1. What is Human Resource Management
(HRM)?
In your own words (En/Ch)
Human Resource Management at Work
• What Is Human Resource Management (HRM)?
➢The process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.
Chapter 1
Introduction to Human Resource Management
Part One | Introduction
Chapter 1
Introd第uc1t章ion to Human Resource M人a力n资ag源e管m理e导nt论
Part One | Introduction
• Hire the wrong person for the job • Experience high turnover • Have your people not doing their best • Waste time with useless interviews • Have your firm in court because of discriminatory
重要。 3. 说明直线管理人员和职能（人力资源）管理人员在人力
资源管理中各自承担的职责。 4. 简要说明和阐述会对人力资源管理产生影响的每一种重
要趋势。 5. 列举并简要描述人力资源管理的若干重要发展趋势。
Key Point
• Explain what human resource management is. • Illustrate the human resources responsibilities of
直线经理的人力资源管理责任
• 1．把正确的人放到正确的职位上去 • 2．使新员工融入组织（入职引导） • 3．培训员工承担新的职位 • 4．改进每一位员工的工作绩效 • 5．争取他人的合作，建立顺畅的工作关系 • 6．解释公司的政策和程序 • 7．控制劳动力成本 • 8．开发每一位员工的能力 • 9．创造并维持部门员工的工作士气 • 10．保护员工的健康和身体状况
负债增加（“杠 杆机制”）和管
制放松
工作性质变化潮 流
全球化和竞争潮 流
人力资源管理 中的趋势
经济挑战
技术潮流
劳动力队伍和人 口结构发展趋势
Trends in the Nature of Work
Changes in How We Work
High-Tech Jobs
Chad Toulouse worker
Introduction
? Summarize the passage（P2）
LEARNING OUTCOMES
1. Explain what human resource management is. 2. Show with examples why human resource management
1. 组织中的人力资源管理
• 什么是人力资源管理(HRM)?
➢人力资源管理是一个获取、培训、评价 和报酬员工的过程，同时也是一个关注 劳工关系、健康和安全以及与公平等方 面问题的过程。
2. Why is HRM important to all managers?
2. Personnel Mistakes (Importance of HRM)
Service Jobs
Dell: according to the order to organize
Knowledge Work
and Human Capital （P13）
工作性质变化的潮流
我们工作方式的变化
高技术工作
服务型工作
知识型员工和人力 资本
Discussion:
Trends in Human Resource Management?
trends influencing human resource management. 5. List and briefly describe important trends in human
resource management.
学习目标
1. 解释什么是人力资源管理。 2. 举例说明为什么人力资源管理对所有的管理者而言都很
Globalization and Competition
Trends
Trends in HR Management
Economic Challenges and
Trends
Technological Trends
Workforce and Demographic
Trends
4. 影响人力资源管理的若干趋势
Difficult Point
• Important trends influencing human resource management
• Important trends in human resource management.
难点
• 影响人力资源管理的趋势 • 人力资源管理的若干重要发展趋势
line and staff (HR) managers. • List and briefly describe important trends in human
resource management.
重点
• 解释什么是人力资源管理。 • 说明直线管理人员和职能（人力资源）管理人员在人力
资源管理中各自承担的职责。 • 列举并简要描述人力资源管理的若干重要发展趋势。
• Staff Manager
➢ Assists and advises line managers. ➢ Has functional authority to coordinate personnel
activities and enforce organization policies.
3. 直线管理和职能管理中的人力资源管理
Human Resource Managers’ Duties
Line Function
Line Authority Implied Authority
Functions of HR Managers
Coordinative Function
Functional Authority
Staff Functions
Staff Authority Innovator/Advocacy
Trends New methods
人力资源经理的职责
人力资源经理的 职能
直线职能
直线权力、隐性权力
协调职能
职能权力
人事职能
人事权力
创新者、维护者
Coorperation between Line and HR
Line Manager
Trends Shaping Human Resource Management?
P(10-16)
4. Trends Shaping Human Resource Management
Indebtedness (“Leverage”) and
Deregulation
Trends in the Nature of Work
HR Certification
5. 人力资源管理的重要趋势
战略性人力资源 管理
循证人力资源管 理
新型人力资源管 理者
人力资源管理 趋势
人力资源认证
高绩效工作系统 管理伦理
Meeting Today’s HRM Challenges
The New Human Resource Managers
Focus more on “big picture”
• 直线经理
➢ 拥有直线权力来指挥下属并为组织任务的完成负责。
• 职能经理
➢ 协助直线经理，向其提建议 ➢ 拥有职能权力来协调人事活动和强化组织政策
Line Managers’ HRM Responsibilities
1. Placing the right person on the right job 2. Starting new employees in the organization (orientation) 3. Training employees for jobs that are new to them 4. Improving the job performance of each person 5. Gaining creative cooperation and developinanager
Determine Qualifications
Expect
Recruitment First Selection and Interview Tests
Design Training program
Final Selection Do It
Discussion:
department’s effectiveness • Commit any unfair labor practices
2. 人事工作的错误（人力资源管理的重要性）
• 雇用了不合适的人来承担某一职位 • 员工的流动率很高 • 不能让自己的员工把工作做到最好 • 在没用的面试浪费了很多时间 • 由于采取了歧视性的做法而使公司被诉诸法庭 • 员工觉得自己的薪资与组织中的其他人相比不公平 • 因员工受到的培训不足而导致本部门的工作有效性受损 • 发生任何不公正的劳资关系行为
P(16-21)
5. Important Trends in HRM
Strategic HRM（P18）
Evidence-Based HRM
The New HR Managers
Human Resource Management
Trends
HighPerformance Work Systems
Managing Ethics
(strategic) issues
Signicast Corp. A new computerized plant
Find new ways to provide
transactional services
Acquire broader business
knowledge and new HRM
is important to all managers. 3. Illustrate the human resources responsibilities of line
and staff (HR) managers. 4. Briefly discuss and illustrate each of the important
3. Line and Staff Aspects of HRM
• Line Manager
➢ Is authorized (has line authority) to direct the work of subordinates and is responsible for accomplishing the organization’s tasks.
actions • Have some employees think their salaries are unfair
and inequitable relative to others in the organization • Allow a lack of training to undermine your
1. What is Human Resource Management
(HRM)?
In your own words (En/Ch)
Human Resource Management at Work
• What Is Human Resource Management (HRM)?
➢The process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.
Chapter 1
Introduction to Human Resource Management
Part One | Introduction
Chapter 1
Introd第uc1t章ion to Human Resource M人a力n资ag源e管m理e导nt论
Part One | Introduction
• Hire the wrong person for the job • Experience high turnover • Have your people not doing their best • Waste time with useless interviews • Have your firm in court because of discriminatory
重要。 3. 说明直线管理人员和职能（人力资源）管理人员在人力
资源管理中各自承担的职责。 4. 简要说明和阐述会对人力资源管理产生影响的每一种重
要趋势。 5. 列举并简要描述人力资源管理的若干重要发展趋势。
Key Point
• Explain what human resource management is. • Illustrate the human resources responsibilities of
直线经理的人力资源管理责任
• 1．把正确的人放到正确的职位上去 • 2．使新员工融入组织（入职引导） • 3．培训员工承担新的职位 • 4．改进每一位员工的工作绩效 • 5．争取他人的合作，建立顺畅的工作关系 • 6．解释公司的政策和程序 • 7．控制劳动力成本 • 8．开发每一位员工的能力 • 9．创造并维持部门员工的工作士气 • 10．保护员工的健康和身体状况
负债增加（“杠 杆机制”）和管
制放松
工作性质变化潮 流
全球化和竞争潮 流
人力资源管理 中的趋势
经济挑战
技术潮流
劳动力队伍和人 口结构发展趋势
Trends in the Nature of Work
Changes in How We Work
High-Tech Jobs
Chad Toulouse worker
Introduction
? Summarize the passage（P2）
LEARNING OUTCOMES
1. Explain what human resource management is. 2. Show with examples why human resource management
1. 组织中的人力资源管理
• 什么是人力资源管理(HRM)?
➢人力资源管理是一个获取、培训、评价 和报酬员工的过程，同时也是一个关注 劳工关系、健康和安全以及与公平等方 面问题的过程。
2. Why is HRM important to all managers?
2. Personnel Mistakes (Importance of HRM)
Service Jobs
Dell: according to the order to organize
Knowledge Work
and Human Capital （P13）
工作性质变化的潮流
我们工作方式的变化
高技术工作
服务型工作
知识型员工和人力 资本
Discussion:
Trends in Human Resource Management?
trends influencing human resource management. 5. List and briefly describe important trends in human
resource management.
学习目标
1. 解释什么是人力资源管理。 2. 举例说明为什么人力资源管理对所有的管理者而言都很
Globalization and Competition
Trends
Trends in HR Management
Economic Challenges and
Trends
Technological Trends
Workforce and Demographic
Trends
4. 影响人力资源管理的若干趋势
Difficult Point
• Important trends influencing human resource management
• Important trends in human resource management.
难点
• 影响人力资源管理的趋势 • 人力资源管理的若干重要发展趋势
line and staff (HR) managers. • List and briefly describe important trends in human
resource management.
重点
• 解释什么是人力资源管理。 • 说明直线管理人员和职能（人力资源）管理人员在人力
资源管理中各自承担的职责。 • 列举并简要描述人力资源管理的若干重要发展趋势。
• Staff Manager
➢ Assists and advises line managers. ➢ Has functional authority to coordinate personnel
activities and enforce organization policies.
3. 直线管理和职能管理中的人力资源管理
Human Resource Managers’ Duties
Line Function
Line Authority Implied Authority
Functions of HR Managers
Coordinative Function
Functional Authority
Staff Functions
Staff Authority Innovator/Advocacy
Trends New methods
人力资源经理的职责
人力资源经理的 职能
直线职能
直线权力、隐性权力
协调职能
职能权力
人事职能
人事权力
创新者、维护者
Coorperation between Line and HR
Line Manager
Trends Shaping Human Resource Management?
P(10-16)
4. Trends Shaping Human Resource Management
Indebtedness (“Leverage”) and
Deregulation
Trends in the Nature of Work
HR Certification
5. 人力资源管理的重要趋势
战略性人力资源 管理
循证人力资源管 理
新型人力资源管 理者
人力资源管理 趋势
人力资源认证
高绩效工作系统 管理伦理
Meeting Today’s HRM Challenges
The New Human Resource Managers
Focus more on “big picture”
• 直线经理
➢ 拥有直线权力来指挥下属并为组织任务的完成负责。
• 职能经理
➢ 协助直线经理，向其提建议 ➢ 拥有职能权力来协调人事活动和强化组织政策
Line Managers’ HRM Responsibilities
1. Placing the right person on the right job 2. Starting new employees in the organization (orientation) 3. Training employees for jobs that are new to them 4. Improving the job performance of each person 5. Gaining creative cooperation and developinanager
Determine Qualifications
Expect
Recruitment First Selection and Interview Tests
Design Training program
Final Selection Do It
Discussion:
department’s effectiveness • Commit any unfair labor practices
2. 人事工作的错误（人力资源管理的重要性）
• 雇用了不合适的人来承担某一职位 • 员工的流动率很高 • 不能让自己的员工把工作做到最好 • 在没用的面试浪费了很多时间 • 由于采取了歧视性的做法而使公司被诉诸法庭 • 员工觉得自己的薪资与组织中的其他人相比不公平 • 因员工受到的培训不足而导致本部门的工作有效性受损 • 发生任何不公正的劳资关系行为
P(16-21)
5. Important Trends in HRM
Strategic HRM（P18）
Evidence-Based HRM
The New HR Managers
Human Resource Management
Trends
HighPerformance Work Systems
Managing Ethics
(strategic) issues
Signicast Corp. A new computerized plant
Find new ways to provide
transactional services
Acquire broader business
knowledge and new HRM
is important to all managers. 3. Illustrate the human resources responsibilities of line
and staff (HR) managers. 4. Briefly discuss and illustrate each of the important
3. Line and Staff Aspects of HRM
• Line Manager
➢ Is authorized (has line authority) to direct the work of subordinates and is responsible for accomplishing the organization’s tasks.
actions • Have some employees think their salaries are unfair
and inequitable relative to others in the organization • Allow a lack of training to undermine your