朗文旅游英语中级教材 Unit 4 Tour Operators
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Unit 4 Tour Operators
教材：朗文旅游英语（中级） 教材：朗文旅游英语（中级） 学生水平： 学生水平：旅游英语专业 大学二年级 课时：50分钟 课时：50分钟 授课人： 授课人：张琳瑜
Lesson 2
Warm-up: Vocabulary 1. Key words’ explanations Group A: charter flight & scheduled flight Group B: guesthouse, inn, lodge, villa Group C: ancillary service 2. Fill in the table
EXERCISE 12:
A. At the airport, the tour operator should keep their clients fully and regularly updated and provide refreshments depending on the length of the delay. If there is not a tour operator representative at the air port, one from the airline should be made available and clients informed at check-in who to see. B. Hotel service is the responsibility of the hotel. C. Hotel advertised as “a stone’s throw from the beach” —— the tour operator is responsible for the accuracy of its brochures. D. In reference to shops, brochure should state something like “lively resort”. E. Roadworks next to the hotel must be notified before departure and, if severe, the client given the option to change hotels or cancel at no charge. F. A seven-day holiday counts as a room being available to the client over seven nights, if this was the case the client does not have a case.
Winter sports honeymoon Mini-break All-inclusive inn
villa lodge
Types of holiday
Accommodation
adventure cruise
hotel
guesthouse
PACKAGE HOLIDAY
Luxury coach Equipment hire insurance Ancillary service Foreign exchange visa transfer Charter flights Lift pass Transportation
A scheduled flight
guesthouse
villa lodge
inn
Ancillary: /æn`siləri/adj
1 helping, providing a service to those carrying on the main business of an enterprise辅助的； The transport corps is ~ to the infantry.运输队是 步兵的辅助部队。 2 subordinate (to):附属的 ~roads/ undertaking/ industries 附属道路（事 业，工业）。 Ancillary service= additional/ extra service
Scheduled flights
READING
1. 2. 3. 4. Questions before reading: complaints Fast-reading Intensive reading The table
EXERCISE 10:
complaints
travel arrangements accommodation
Charter flights
Schedule: flying according to announced timetables.固定的班 机 A scheduled flight is one that operates to a published timetable, on defined routes and under government license. It runs regardless of the number of passengers and is therefore used mainly by business travelers who are prepared to pay a higher price for he convenience and flexibility offered.
accuracy of its brochures.
Genuine case for compensation
D In reference to shops, brochure should state
something like “lively resort”.
E Roadworks next to the hotel F A seven-day holiday counts
new reply folders
Reply all
print
Send& receive
find
forward from
delete
Address book subject
inbox outbox Sent items
Form of letter
DATE
31 March 2005
ADDRESS
Mrs. J Ashcroft 26 Wellington Avenue Hook Hampshire
Genuine case for compensation:
Beach was across a busy main road and at least 20 minutes’ walk away.
Complaints
Responsibilities
1flight 2staff 3 no representative 4food 5beach 6shops 7roadworks 8seven-days
THE SIGNATURE
Emily White
List the points
Responsibilities A At the airport, the tour operator ***
Compensation
B Hotel service is the responsibility of the hotel. C the tour operator is responsible for the
Charter: hiring or engagement (of an aircraft , a ship, etc):包租（飞 机，船等）；包机；包船 Charter flights evolved in response to the growing package holiday industry. They are generally cheaper as operators aim to fill as many seats as possible, often only offering the flight if they can be guaranteed a minimum number of passengers.
Compensation A airport B hotel service C advertisement D shops E roadworiting
Before writing: Form of letters While writing: List the points Useful phrases
THE SALUTATION:
Dear Mrs. Ashcroft
THE BODY PART OF THE LETTER
With reference to the above booking, I am pleased to **********
COMPLIMENTARY CLOSE
Yours sincerely
brochure description
EXERCISE 11:
Complaints 1. Outward flight was delayed 2. Check-in staff were unhelpful 3. There was no representative from Med Tours 4. Food in hotel lacked variety and service was poor 5. Beach was across a busy main road and at least 20 minutes’ walk away 6. Shops in the resort were crowded and expensive 7. Noisy roadworks in town 8. Had to leave resort at dawn to get to airport in time for return flight: the stay is not seven days
•DATE: 03/04/02 is April in the UK and 4 March in the USA. •ADDRESS: The inside address, which is often omitted in personal letters, gives the name and full address of the addressee. •SALUTATION: The opening salutation is Dear + title and name of the person. Mr for a man; Mrs. for a woman and Ms (which does not reveal marital status). When you don’t know the name of the person write Dear Sir/ Madam. •COMPLIMENTARY CLOSE: If you begin the letter with the name of the person end Yours sincerely. If you begin with Dear Sir/ Madam and with Yours faithful.
USEFUL PHRASES
感谢对方指出不足之处： Thank you for bringing this matter to our attention. 对于不幸遭遇表示同情： We are very sorry to hear that ﹍ 致歉： We apologise for ﹍ Please accept our apologies for ﹍ 补救措施： Please be assured that we will ﹍ 重视对方的信赖： We value your custom highly. Your satisfaction is our priority.
教材：朗文旅游英语（中级） 教材：朗文旅游英语（中级） 学生水平： 学生水平：旅游英语专业 大学二年级 课时：50分钟 课时：50分钟 授课人： 授课人：张琳瑜
Lesson 2
Warm-up: Vocabulary 1. Key words’ explanations Group A: charter flight & scheduled flight Group B: guesthouse, inn, lodge, villa Group C: ancillary service 2. Fill in the table
EXERCISE 12:
A. At the airport, the tour operator should keep their clients fully and regularly updated and provide refreshments depending on the length of the delay. If there is not a tour operator representative at the air port, one from the airline should be made available and clients informed at check-in who to see. B. Hotel service is the responsibility of the hotel. C. Hotel advertised as “a stone’s throw from the beach” —— the tour operator is responsible for the accuracy of its brochures. D. In reference to shops, brochure should state something like “lively resort”. E. Roadworks next to the hotel must be notified before departure and, if severe, the client given the option to change hotels or cancel at no charge. F. A seven-day holiday counts as a room being available to the client over seven nights, if this was the case the client does not have a case.
Winter sports honeymoon Mini-break All-inclusive inn
villa lodge
Types of holiday
Accommodation
adventure cruise
hotel
guesthouse
PACKAGE HOLIDAY
Luxury coach Equipment hire insurance Ancillary service Foreign exchange visa transfer Charter flights Lift pass Transportation
A scheduled flight
guesthouse
villa lodge
inn
Ancillary: /æn`siləri/adj
1 helping, providing a service to those carrying on the main business of an enterprise辅助的； The transport corps is ~ to the infantry.运输队是 步兵的辅助部队。 2 subordinate (to):附属的 ~roads/ undertaking/ industries 附属道路（事 业，工业）。 Ancillary service= additional/ extra service
Scheduled flights
READING
1. 2. 3. 4. Questions before reading: complaints Fast-reading Intensive reading The table
EXERCISE 10:
complaints
travel arrangements accommodation
Charter flights
Schedule: flying according to announced timetables.固定的班 机 A scheduled flight is one that operates to a published timetable, on defined routes and under government license. It runs regardless of the number of passengers and is therefore used mainly by business travelers who are prepared to pay a higher price for he convenience and flexibility offered.
accuracy of its brochures.
Genuine case for compensation
D In reference to shops, brochure should state
something like “lively resort”.
E Roadworks next to the hotel F A seven-day holiday counts
new reply folders
Reply all
Send& receive
find
forward from
delete
Address book subject
inbox outbox Sent items
Form of letter
DATE
31 March 2005
ADDRESS
Mrs. J Ashcroft 26 Wellington Avenue Hook Hampshire
Genuine case for compensation:
Beach was across a busy main road and at least 20 minutes’ walk away.
Complaints
Responsibilities
1flight 2staff 3 no representative 4food 5beach 6shops 7roadworks 8seven-days
THE SIGNATURE
Emily White
List the points
Responsibilities A At the airport, the tour operator ***
Compensation
B Hotel service is the responsibility of the hotel. C the tour operator is responsible for the
Charter: hiring or engagement (of an aircraft , a ship, etc):包租（飞 机，船等）；包机；包船 Charter flights evolved in response to the growing package holiday industry. They are generally cheaper as operators aim to fill as many seats as possible, often only offering the flight if they can be guaranteed a minimum number of passengers.
Compensation A airport B hotel service C advertisement D shops E roadworiting
Before writing: Form of letters While writing: List the points Useful phrases
THE SALUTATION:
Dear Mrs. Ashcroft
THE BODY PART OF THE LETTER
With reference to the above booking, I am pleased to **********
COMPLIMENTARY CLOSE
Yours sincerely
brochure description
EXERCISE 11:
Complaints 1. Outward flight was delayed 2. Check-in staff were unhelpful 3. There was no representative from Med Tours 4. Food in hotel lacked variety and service was poor 5. Beach was across a busy main road and at least 20 minutes’ walk away 6. Shops in the resort were crowded and expensive 7. Noisy roadworks in town 8. Had to leave resort at dawn to get to airport in time for return flight: the stay is not seven days
•DATE: 03/04/02 is April in the UK and 4 March in the USA. •ADDRESS: The inside address, which is often omitted in personal letters, gives the name and full address of the addressee. •SALUTATION: The opening salutation is Dear + title and name of the person. Mr for a man; Mrs. for a woman and Ms (which does not reveal marital status). When you don’t know the name of the person write Dear Sir/ Madam. •COMPLIMENTARY CLOSE: If you begin the letter with the name of the person end Yours sincerely. If you begin with Dear Sir/ Madam and with Yours faithful.
USEFUL PHRASES
感谢对方指出不足之处： Thank you for bringing this matter to our attention. 对于不幸遭遇表示同情： We are very sorry to hear that ﹍ 致歉： We apologise for ﹍ Please accept our apologies for ﹍ 补救措施： Please be assured that we will ﹍ 重视对方的信赖： We value your custom highly. Your satisfaction is our priority.