DBS改善工具TI事务性流程改善

Customer Sees
Improved QDC! 以客户的观点来看 待改善后的品质交 货成本
One Piece Flow Cellular Design Standard Work 单件流形式的标准工作
Incoming Loan Sorting 借贷斟选
Significantly Reduces Waste/减少的突出浪费:
Transportation, Waiting, Quality Defects, Inventory, Motion! 交接、等待、品质缺陷、库存、移动！
15
Operator Loading and Waste 操作员负载和浪费
•Is there waste in this loan process?/借贷过程中有浪费吗？ •Can we meet the customer demand?/我们可以满足客户的需求吗？
Product Design
产品设计
Production Preparation
生产准备
Purch. 采购
Manu. Distribution Service
制造 交货
服务
Mfg Kaizens 制造改善
Total Value Stream/全部价值流过程
Product Production Mkt. R&D Design Preparation Purch. Manuf. Dist. Service
2. Distinguish Value Added vs. Non Value Added Activities 区别增值活动和非增值活动
3. Define Transactional Waste and Identify Sources 定义事务浪费并确定其来源
10
Key Lean Concepts 主要精实概念
Incoming Loan Sorting 借贷斟选
Loan Calculations 借贷计算
Final Approval/Customer Contact 最终核准/联系客户
14
Lean Processing/精益过程
Loan Calculations 借贷计算
Final Approval/
Customer Contact 最终核准/联系客户
5
Why Focus on Transactional? 为什么集中在事务上？
All processes in value stream must be robust. 价值流中的一切过程都必须是强健的。 All processes can be improved! 一切过程都能改善！
Focus has traditionally been in manufacturing 传统上以制造为重点
Engineering change orders taking too long 工程改造订单耗时过多
6
What are Transactional areas? 哪些属于事务性工作？
Quote generation process Contact/Lead generation process Accounts Payable process Accounts Receivable process Service and Warranty support process Sales process Order Entry process Purchasing process Credit process Human Resource process Shipping/Receiving process Product Development process Engineering Change process DPS Improvement Processes
11
Key Lean Concept/精益的关键概念
Quality Built Into Each Process/过程决定品质
Traditional Method/传统方法 Rework/返工
AB C
Inspection/检验 ABC
Ship/交货
Scrap/报废
DPS Method/DPS方法
询价 联系、领导修改过程 付款 收款 服务和保证支持 销售 订单输入 采购 信贷 人力资源
收/发货 产品研发 工程更改
DPS改善
7
Transactional Processes 事务性过程
Everything we do is part of a process… 我们做得每一件事情都是过程的一部分…
KAIZEN 变化减少改善
STANDARD
WORK 标准工作
5S/ VISUAL
MGMT 5S/视觉管理
2
What do these DPS Tools have in common? 这些DPS工具的共同点是什么？
VALUE STREAM
MAPPING 价值流绘图
VARIATION REDUCTION
4
Benefits of TPI TPI的益处
Reduce redundancy in work 减少工作中不必要的重复 Reduce errors in quality of information 减少信息质量中的错误 Improve efficiency 提高效率 Reduce time spent waiting for others 减少等待时间 Reduce time/distance spent walking 减少行走的时间/距离 Create standard work for all to follow 创立让所有人遵循的标准工作 Reduce amount of communications needed while improving quality of the communication itself 提高交流质量本身的同时减少需要交流的次数 Consolidate amount of places for storing information 统一信息储存场所的数目
Quality built into each process 每个过程都注重质量 Lead time reduction through elimination of waste 消除浪 费以减少前置时间 One-piece flow cellular design standard work 单件流单元 设计的标准工作 Operator loading 操作员负荷 Continuous improvement and standardization 持续改善 和标准化 Visual management 视觉管理 Multi-process handling 多流程处理 Value Added vs. Non-Value Added 增值与非增值 Eight Wastes 8种浪费
Loading (minutes)
Operator Loading - Loan Processing 操作工负载-借贷过程
18
16
Customer Needs 1 Every 13 Minutes
14
每13分钟客户需求1个
12
10
8
6
4
2
0
Processor 1
Processor 2
Processor 3
A
B
C
Ship/交货Fra Baidu bibliotek
Build in Quality at Each Process Do Not Pass Along Defects!/不放过缺陷！
过程决定品质
12
Key Lean Concept/精益的关键概念
Lead-Time Reduction By The Elimination of Waste Concept/概念 通过消除浪费减少准备时间 Cash/现金
Customer Demand 客户需求
Loan Application 借贷申请
Incoming Loan Sorting 借贷斟选
10 Minutes/10分钟
Loan Calculations 借贷计算
8 Minutes/8分钟
Final Approval / Customer Contact 最终核准/联系客户
15 Minutes/15分钟
Processed Loan 处理过的借贷
16
IMPROVEMENT 改善
Key Lean Concept/精益的关键概念
Continuous Improvement And Standardization 持续的改善和标准化
S K
K
K S K
K
K S
K S
K = Kaizen Activity/改善活动 S = Standardization Activity/标准化活动
…all processes can be improved
…所有的过程都是可以改善的
Process/过程
Output/输出
Inputs/输入
8
Lean Overview
Chapter 1
MAY 16, 2005
Chapter Objectives 本章目标
1. Identify Lean Concepts 确定精实概念
Marketing 市场营销
R&D 研发
Product Design
产品设计
Production Preparation
生产准备
Purchasing 采购
Manufacturing 制造
Distribution Service
交货
服务
Marketing 市场营销
R&D 研发
Total Value Stream/全部价值流过程
Complete a Process Flow Map of your “AS-IS” transactional process 完成你的AS-IS事务过程的流程图 Identify and eliminate sources of variation in your transactional process 确定并消除你事务过程中变化的来源
Implement Standard Work and 5S/Visual Management in your transactional area 在你的事务领域里实行标准工作和5S/视觉管理 Create metrics/KPIs to measure success 创立衡量标准/KPI以衡量成功
KAIZEN 变化减少改善
STANDARD
WORK 标准工作
5S/ VISUAL
MGMT 5S/视觉管理
When combined in a kaizen event you can successfully eliminate waste from transactional processes
当参与改善活动时， 你就能成功地消除事务过程中浪费。
Transactional processes often drive waste into other areas of the business 事务过程经常把浪费带到业务的其他领域
Poor forecasting/ scheduling 糟糕的预测/日程安排 Inaccurate sales order input 错误的销售订单输入
3
Objectives of Event 活动目标
Identify how to apply lean concepts in a transactional area 确定如何在事务领域中运用精实的概念
Complete a Value Stream Map of your current transactional state 完成你目前事务状态的价值流图
Total Value Stream after Kaizen 改善后的全部价值流程 6 months/6个月
Transactional Kaizens 事务改善
12 months/12个月
13
Traditional “Over the Wall” Batch Processing 传统的隔墙批量过程
Transactional Process Improvement事务过程改善
金华市利安得企业咨询有限公司
MAY 16, 2005
What do these DPS Tools have in common? 这些DPS工具的共同点是什么？
VALUE STREAM
MAPPING 价值流绘图
VARIATION REDUCTION