酒店团队协调员岗位职责

Room to have a great start 成功的开始

Group Coordi nator 团队协调员表

Hotel Level: I -V Departme nt: Rooms Divisio n

酒店等级：一-五部门：房务部

Job Band: 8 Reports To: Front Office Man ager

职位等级：8 直属上级：前厅部经理

JOB OVERVIEW 职位概述

«Resp on sible for atte nding to n eeds of hotel group guests, in clud ing the room allocati on, bill co

ord in ati on and atte nding to their n eeds whilst they are guests of the hotel.

•负责满足来酒店的团队客人的各种需求，包括安排客房、协调帐单以及解决住宿期间的一切需要。

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At In terC on ti nen tal Hotels & Resorts we want our guests to feel special, cosmopolita n and In the Know

which means we n eed you to:

« Be charm ing by being approachable, hav ing con fide nee and show ing respect.

* Stay in the moment by understanding and anticipating guests ' needs, bein^ettent taking own ership of gett ing things done.

« Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel sp ecial. 在洲际酒店及度假村？，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

•亲切、充满自信、体现尊重来展现富有魅力的你。

*理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

・见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

DUTIES AND RESPONSIBILITIES 工作职责

♦Prepare for each group ' s arrival, prepare group history, billing information, deposits, filing, VIP in formati on, corresp onden ce, etc.; in teract with book ing con tacts as n eeded. Correctly record group rooms and reve nue in the property man

ageme nt system.

•准备每个团队抵店，准备团队记录，帐单信息，押金，档案，贵宾信息，信件等等；必要时参与预订联络工作。在酒店管理系统中正确的记录团队客房和收入。

•Process all group reservati on requests, cha nges and can cellati ons received by pho ne, fax, e-mail, mail, in ternally and through travel pla nn ers/corporati ons. En ter an d/or modify group block in system to

en sure inven tory, stay dates, can cellati on policy, deposit requireme nt, and book ing procedure are reflected correctly.

«处理所有通过电话，传真，电邮，信函接收到的内部和旅行策划人或公司发岀的团队预订请求，变更和取消。在系统中输入或更改团队客房预订，确保客房的供应，入住日期，取消规定，押金要求和预订程序的正确性。

« Maintain accurate fili ng system for groups and en sure that each group block is traced.

•维护团队档案系统的准确性，确保记录每个团队预订。

« Create and update group block no tes to provide releva nt data perta ining to all group reservati ons, and coord in ate with other departme nts as n eeded to provide group reservati on in formatio n and group n eeds as specified in con tract.

*建立并更新团队预订记录，以便为所有团队预订提供相关数据，按需要与其它部门协调预订信息及联络中团队的具体需求。

*Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group in quiries.

•提供和保留所有团队下榻和离店后的报告和记录，跟进每个团队询问。

*Stay abreast of curre nt rates, rate cha nges and all promoti ons, curre nt facilities, services, hours of operati on, etc.

*了解最新房价，房价变更和所有促销活动，最新设施，服务，营业时间等。

*Atte nd pre-meet ing pla nning meet ings or conferen ces as n eeded or requested.

•根据要求和需求参加会展前计划会议。

*Resp ond to guest concerns or compla in ts. Commu ni cate any outsta nding guest requests or issues to man ageme nt that may require additi onal mon itori ng or follow-up.

•回复客人的问题和投诉。与管理层沟通尚未解决的需要额外监管或跟进的客人要求和问题。

*Promote team work and quality service through daily commu ni cati ons and coord in ati on with other departme nts.

*通过每日与其它部门的交流与协作来促进团队合作和高质服务。

*Perform other duties as assig ned such as running daily reports, e.g. the can cellati ons, book in gs, or arrivals reports.

•执行其它分配给的工作，如打印每日报告等，取消，预订或抵达报告。

ACCOUNTABILITY 责任范围

Number of employees supervised

管理的员工

Direct N/A

直接无

In direct N/A

间接无

Ann ual Operati ng Profit/Payroll Budget -

年度经营利润和薪金预算

« N/A