最新整理培训效果评估.ppt

Issues Purely subjective
– Halo effect (smile sheet)
– Horn effect – Central tendency
Time pressure
Level One: Reaction
Tip 1: highlight purpose, solicit cooperation
Training Process
Needs Analysis Design Delivery Evaluation
Four Evaluation Levels
Reaction
– How do participants feel about the program?
Learning
– To what extent did the participants increase knowledge, improve skills, and/or change attitude?
Level One: Reaction
How to evaluate? Questionnaires Interview Focus Group Phone survey
Level One: Reaction
Questionnaire: scales
Excellent Well Fair Poor Excellent Very Good Good Fair Poor
Behavior
– To what extent did their job behavior change?
Results
– What final results occurred? (Quantity, quality, safety, sales, costs, profits, ROI)
Level One: Reaction
What is evaluated?
Content Trainer Methodology Material Facilities Logistics Registration
Example Questions
Probability you will use ideas from this session in your work Content relevance to my job Practical examples and experience Speaker’s knowledge of subject area Speaker’s presentation/facilitation skills Speaker’s ability to respond to questions Group participation
Level One: Reaction
Tip 2: Encourage comments
– Comments are more accurate than scores
Tip 3: Set up baseline scores
– Historical data
– Benchmarking data
– Pilot group data (Formative evaluation)
Tip 4: Combine questionnaires, interviews, focus groups
Tip 5: instant feedback for multi subject courses
Level Two: Learning
Strongly Agree
7 65 4 3
High
10 9 8 7 6 5
Disagree
21
Low
4 32 1
Level One: Reaction
Advantages Easy to execute Participants are free Some relationship to on job performance
To determine the degree that the seminar met your needs, we would like you to give us your honest opinion… To make our future sessions as meaningful as possible, we would appreciate your candid evaluation of this program. Your comments will be used to improve future offerings of this seminar.
Level One: Reaction
What is evaluated? Overall
Example Questions
What did you like most about the program? What did you like least about the program? In what ways could this program be improved? Would you recommend this course to others who are interested in the subject? Which of the following features were important in your decision to attend? Rank in order of importance)
How to evaluate? Test Demonstration Presentation Discussion Role Play
Level Two:ห้องสมุดไป่ตู้Learning
Advantages Pressure to participants Pressure to trainer First step to change behavior
Issues Tension Reliability Creditability Difficulty Differentiation Not the best indicator for on job change