ISO9001 产品生命终结规划

DOC NO. : QP-4.3-5

END OF LIFE

PLANNING

REV : 02

History Originator Effective Date Rev Revision

8-Nov2003 00 Initial Release

8-Mar-2010 01 Updated the responsibilities of each department in section 6.

Updated flow charts in Appendix A and B.

30-Aug-2010 02 - Updated Objective in section 1.

- Added 3.3 and 3.4 in Definition.

- Added QP-4.4-2 “New Product Introduction” in section

4.7.

- Added OPI-002 “PN Assignment, Item and BOM

Creation and Maintenance Procedure” in section 4.8.

- Added “Responsibility Matrix for Product

Discontinuation” in section 5.3 – Appendix A

- Added “Equipment Disposal Request eForm” in section

5.4

- Updated the responsibilities of each department in

section 6.

- Updated the flow charts in section 7 – Appendix B and

C.

1 OBJJECTIVE

To establish the procedure for planning and managing discontinuance of manufacturing and/or support of products; to prevent interruption to customers’ operations, as well as reducing risks associated with

obsolescent materials and/or exposure of materials and products.

2 SCOPE

This procedure applies to end of life of products that are manufactured by XXX Communication Devices (DG) Ltd.

3 DEFINITION

3.1 PMC: Production Material Control department

3.2 QS: Quality Systems department

3.3 QA: Quality Assurance department

3.4 Migration product: Product that replaces the one offered for discontinuation

DOCUMENTS

4 APPLICABLE

Manual

4.1 QM-001 Quality

Review

4.2 QP-4.3-1 Contract

4.3 QP-4.4-1 Design

Process

4.4 QP-4.16-1 Quality Records Control Procedure

Processing

4.5 QP-4.3-2 Order

4.6 QP-4.

5.2 Engineering

Procedure

Change

Introduction

Product

4.7 QP-4.4-2 New

4.8 OPI-002 Part Number Assignment, Item and BOM Creation, Maintenance Procedure

5 APPENDICES

- Responsibility

Matrix for Product Discontinuation

A

5.1 Appendix

- Product

Discontinuation Process (OEM/ODM Products)

5.2 Appendix

B

5.3 Appendix C - Product Discontinuation Process (CM Products)

This form is used in the procedure and it is available in XXX Intranet Portal.

Location: http://dgap/eForms/default.aspx

5.4 Equipment Disposal Request eForm

6 RESPONSIBILITY

6.1 Product Marketing Personnel

Product Marketing personnel is responsible to:

6.1.1 Determine the product/s to be discontinue and to prepare bulletin to inform relevant Sales

Personnel. Additionally, to inform the various departmental heads listed below:

- Sales

- R&D

- PMC

- Finance

- QS

- Engineering

- QA

- HQ RMA

6.1.2 Identify the migration product/s to be offered to existing customers.

6.1.3 Together with the Purchasing and PMC Personnel, determine the last order date and the

last shipment date based on existing and new order requirements before the migration

product is phase-in and the availability of materials. Additionally, determine the

disposition of tooling/s used for producing the affected product/s’ parts.

Personnel

6.2 Sales

Sales Personnel is responsible to:

6.2.1 Notify customer when informed of product discontinuation. Determine customers’ order

requirements before phasing in the migration product. Where appropriate, make request to

customers for order confirmation and/or to forecast order quantities.

6.2.2 Liaise with customer for disposition of consigned materials and customized materials

exposure, if applicable.

6.2.3 Work with Engineering and QA to identify the list of consigned equipment. Liaise with

customer for disposition of consigned equipment/tool/fixture, if applicable.

6.2.4 Liaise with customer that has exclusive tooling/s affected by the discontinuation. Together

with the customer, determine the disposition of these tooling/s.

6.2.5 Determine the type and level of service support to customers when the product is

discontinued. Ensure resources for service is provided.

personnel

6.3 Customer

Account

When notified by customer to discontinue manufacturing product/s, Customer Account Personnel

is responsible to: