酒店英语-前厅部
初级酒店英语..
酒店基础英语Hotel Basic EnglishPart I General English 公共英语一、Basic vocabulary 基本词汇客房部：Housekeeping (HK)前厅部：Front Office (FO）工程部:Engineering Department (ED）餐饮部:Food and Beverage Department （FB）行政部：Administration Department（AD）保安部：Security Department (SD)市场销售部：Sales and Marketing Department (SM）财务部：Finance Department （FD）General Manager 总经理Deputy General Manager 副总经理Director 总监Manager 经理Assistant Manager 大堂副理Manager On Duty 高值经理Supervisor 主管Captain 领班Assistant to the housekeeper管家助理Waiter/Waitress 餐厅男/女美食顾问Operator 总机话务员Bellboy 行李生Receptionist 总台接待员Lobby 大堂．Front desk 总台Cashiers 结帐处Guest service center 宾客服务中心Concierge/bell service 行李组Lift/Elevator 电梯Ticket service 票务服务F＆B Reservation 宴会预订Room service 客房送餐Restaurant 餐厅Conference room/meeting room 会议室Parking lot 停车场Basement parking lot 地下停车场Toilet/Washing room/Lavatory 卫生间SPA 休闲中心Fitness Center 健身房二、Daily Expressions 日常用语（一）、Greeting and Parting 问候与告别1、Good morning（afternoon, evening），sir（madam).早上(下午、晚上）好,先生(夫人）。
前厅部英语
十大敬语：1.Good morning/sfternoon/evening,sir/madam.2.Welcome to our hotel.3.Yes,I see.4.Just a moment ,please.5.Sorry to have kept you wating.6.Excuse me.7.I’m sorry.8.Thank you.9.Hope you enjoy your stay with us.10. Goodbye,welcome back again.酒店各部门英文单词：行政办公室 executive office前厅部 front office客房部 housekeeping department餐饮部 food and beverage department保安部 security department工程部 engineering department人力资源部 human resource department市场营销部 sales markting department康乐部 fitness entertainment department财务部 finance department房务部 room divison department总经理 general manager 经理 manager主管 supervisor 领班 captain前台接待 reception 收银员 cashisr行李员 bellman 大堂副理 assistant manager楼层主管 floor supervisor房间清扫员 room attendant客房中心员工 housekeeping center clerk前台用语词汇：新的预定 new reservation 免费预定 complmentary修改 amendment 自用房 house use总经理签字 G M’s approral 宾客姓名guest name职位 title 留言 message行程安排 transportation arrangements航班号 flight No. 送机时间 send of time收费 charge 订房人姓名 contact person 公司名称 company 支付方式 payment加床Ext bed 门市价 rack rate房价表 tariff 净价 net rate请勿打扰 DND (do not distrable)半天房 day use 客史 guest history包价服务 package 预到未到 No show预计（出住率） room forecast report取消 cancellation 抵店时间 arrival time提前到达 early arrival 到店报告 arrive report离店时间 departure time 延迟退房 late C/O超额预定 over booking 接人服务 pick up service 登记单 register form 分房表 rooming list房间类型 room type 换房 room change未归 sleep out 散客 walk-in guest标准间 standand room 商务间premier room商务套间 premier suit 行政套房 executive suit普通套房 junior suit 高级套房 senjor suit总统套房 presidenrial suit超南的房间 a room facing south接待室 hospitality room 多功能室 function room空房 VC (vacant clean) 脏房 VD (vacant dirty)住客房 OCC (occupied) 维修房 OOO (out of order) 保留房 BL (block) 长住房 LS (long staying)代表团 delegation 行李 beggage折扣 discount 客房服务员 room attendant 升级住房 upgrade国际长途 IDD (international direct dial)国内长途 DDD (distance direct dial)接车服务 pick up service 叫醒服务 morning call赊帐限额 house credit limit客满 full house 预先登记 preregistration 确认订房 confirmed reservation预付款 advanced deposit 推销高价房 upselling贵宾 VIP (very important person)商务贵宾 CIP (commercial important person)淡季 low season 旺季 high season服务费 service charge 贵重物品 valuable分机 extension 内线 house phone市话 local call 外线 outside call总机 operator 公用电话 public telephone 服务指南 directory of service商务中心 business centre前台常用语句：1.先生您几号过来？Which date would that be,sir?2.先生您需要哪种类型的房间？Which kind of would you need,sir?3.夫人，请问您住多久？How long will you be staying,madam?4.您一行有几个人？How many people will there be in your party?5.我要延迟两晚。
酒店前厅部常用英语工作术语解释
酒店前厅部常用英语工作术语解释一、Front office（前厅部）答： 1、指设在酒店前厅销售酒店产品、组织接待工作、调度业务经营和为客人住店提供一系列综合性服务的部门。
2、前厅部的主要任务有两个：一是经营，二是管理。
3、前厅部的组织结构。
二、Front desk（前台或总服务台）答：1、酒店设置在大堂为客人提供登记、问讯、结账等服务的区域。
2、前台隶属于前厅部。
3、前台是酒店对客服务的窗口。
三、Room status（房间状态）答：1、一般房间状态分为：住房已清洁（OC）、住房未清洁（OD）、空房已清洁（VC）、空房未清洁（VD）、维修房（OOO）等。
2、清楚地了解房态，有利于为客服务和销售房间。
四、Room type（房间种类）答：1、常见的房间种类有：标准间（标单、标双）、豪华间、商务房（行政房）、套房（豪华套），相连房和公寓等。
2、不同种类的房间适于不同种类的客人。
五、Double room（双人间）答：1、指房间里设置一张双人床或两张单人床。
2、双人间的入住对酒店的影响（增加酒店总销售收入）。
六、Signal room（单人间）答：1、指有一张单人床或一张双人床的房间。
2、入住特点。
七、Suite（套房）答：1、指有客厅或休息厅和卧室连接在一起的房间。
2、套房的出租有利于提高平均房价，提高客房整体收入。
八、Adjoining room（相邻房）答：1、指相邻而不相通的房间。
2、适于安排相互熟识客人。
3、不宜安排敌对或不同种类的客人。
九、Reservation（房间预定）答：1、指酒店为有入住要求的客人所进行的预先安排。
2、预定的内容。
十、Confirmed reservation（确认订房）答：1、指酒店对客人的预订要求予以接受的答复。
2、确认的方式。
3、确认的内容。
十一、Amendment（更改预定）答：1、指对预定资料进行修正。
2、应注意的事项。
十二、Advanced deposit（预付订金）答：1、指客人在订房时所交纳的订金。
最新整理酒店前厅部英语单词.docx
最新整理酒店前厅部英语单词前厅部英语单词the front office：前厅部register：登记、注册Room Reservation: 客房预订处Book : 预订Confirm : 确认Counter : 柜台Double room: 双人房Single room: 单人间Twin room : 标准间Deluxe suite : 豪华套房Presidential suite : 总统套房Room change : 房价Special rate : 优惠价Service charge: 服务费Discount : 折扣Suites: 套房Credit card: 信用卡Cash : 现金Name tag : 标签，行李牌Luggage/baggage: 行李Suitcase : 箱子Handbag : 手提包Valuable : 贵重物品Breakable : 易碎的Full name: 全名Fill in : 填写Nationality : 国籍Departure date : 离店日期Signature : 签名Passport :护照Receipt : 收据Fine : 罚金Sundry fee : 杂费Bill : 账单Invoice : 发票Mis-check : 算账出错Overpay : 多付Currency : 货币Airmail :航空邮寄Ordinary bill :普通邮寄Registered mail : 挂号信Charge to the room : 挂账Free of charge :免费Exchange rate : 兑换率Hotel policy : 酒店的规定Express : 快件Deposit : 压金Off-season : 淡季Peak-season : 旺季Arrival list : 来客单Telephone directory : xxx 号码本A long distance :长途xxx A local call : 市内xxx Extension : xxx 分机Elevator : 电梯Supermarket : 超市餐饮部英语单词一、器皿bowl : 碗chopsticks : 筷子spoon : 调羹fork : 叉子napkin : 餐巾cork : 软木塞screw : 开瓶器二、酒水cocktail : 鸡尾酒liquor : 烈酒sake : 米酒、清酒orangeade : 桔子水fruit juice : 果汁pepsi : 百事可乐seven-up : 七喜coffee:咖啡tea:茶apple juice: 苹果汁beer:啤酒drink list:饮料单wine list:酒水单lemon : 柠檬三、早餐dumpling：饺子 dessert : 甜点sandwich : 三明治noodles : 面条noodle soup:面条fried eggs : 煎蛋 boiled eggs : 水煮蛋四、菜肴a la carte : 点菜table d’hote : 套餐appetizer : 开胃品soup : 汤salad : 色拉entrée : 主菜fry : 煎deep-fry : 炸sauté : 嫩炒braise : 炖boil :煮steam : 蒸simmer : 煨grill : 烤bake : 烤roast : 烤stuff : 酿、填smoke : 烟熏lukewarm : 微温oily : 太油rare : 生一点medium : 中等火候well-done : 全熟underdone : 不熟light : 清淡的heavy : 口味重的seasoning : 调味品chili : 辣椒jam : 果酱poultry : 家禽shark’s fin 鱼翅shrimp : 虾pigeon : 鸽子crab : 螃蟹eggplant: 茄子vegetable : 蔬菜fungus : 蘑菇fillet : 里脊rump : 腿肉steak : 牛排客房部英语单词switch : 开关IDD ：国际直拔DDD ：国内直拔Turn-down service : 做晚床Wardrobe : 衣柜、衣橱Mattress : 床垫Air-conditioner : 空调器Laundry : 洗衣Express service : 快洗Iron : 熨烫Mend : 修补dry-cleaned 干洗indemnity : 赔偿shrink 缩水 fade 褪色 colorfast : 不褪色的laundry bag 洗衣袋shirt 衬衫coat 大衣trousers: 裤子toilet, lavatory 恭桶 toilet paper, toilet roll 卫生纸toilet paper holder 卫生纸架toilet cover 恭桶盖toilet seat 恭桶座圈 hand towel 毛巾towel rack, towel rail 毛巾架wash basin, hand basin 面盆faucet, tap 水龙头 shaver outlet, shaver point 剃须刀插座bathtub, bath浴缸 bath towel 浴巾shower 淋浴喷头shower curtain 浴盆帘soap dish 浴皂盒toilet articles 盥洗用品towel 毛巾 handkerchief手帕 shampoo 洗发香波 hot water 热水soap 肥皂detergent 洗衣粉tooth paste 牙膏 hangers 衣架 tooth brush 牙刷toilet mirror 梳妆shaving brush 剃须刀 shaving cream剃须膏 b 梳子 hair drier 吹风机bathroom 浴室shower bath, shower 淋浴dresser 梳妆台mirror 镜子 toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶 bathrobe 浴衣 waste-paper basket 废纸篓carpet 地毯 slippers 拖鞋closet 壁橱chairs 椅子 nightstand 床头柜shoe-shiner 鞋刷。
酒店英语A(前厅部)
---- 第一节Reservation 预订服务Ⅰ.New words &expressions1. Confirm [kən’fə:m ] v.2. Refuse [ri’fju: z] v3.recommend v recommendation4. Shower n5.situate6.enclose7.deposit v/n depositor deposition8. Advanced deposit9.a trade fair10.ETA：Estimated time of arrival 11.Gtd: guaranteed bookingWe provide a 5-year guarantee against rust.12. White Sw a n Hotel 13. Receipt n 14.Cancellation15. Engage ~ in anⅡ. Reservation proceduresⅢ. Dialogs(一) Accepting a Reservation（C=clerk B=Bill Jackson）Mr. Bill Jackson wants to make a room reservation for himself.C: Good morning. This is Room Reservation. May I help you?B: Yes, I‘d like to reserve a room.C: Thank you sir. For which date?B: From June 6C: May I know for how many nights?B: For two nights.C: How many people are there in your party, sir?B: Just myself.C: Which kind of room do you prefer, a single or a double?B: A double, please.C: Could you hold the line please? Just a moment please.Thank you for waiting, sir. We have a double at 560 Yuan and another at 680 yuan. Which would you prefer?B: I’ll take the one at 680 Yuan.C: May I have your name and telephone number?B: It’s Bill Jackson, 066-5589328C: Thank you, Mr. Jackson. I’d like to confirm your reservation. A double room at 680 Yuan per night for two nights from June 6th to 8th. My name is Jane Lee. W e look forward to serving you.(二) Refusing a Reservation(C=Clerk, G=Guest)C: Good morning, Room Reservation. May I help you?G: I want to make a reservation for a twin room.C: For when, sir?G: October18th.C: One moment, please. Let me check our list.I’m sorry, sir. I’m afraid our hotel is fully booked on that day. Is it possible for you to change your reservation date?G: No, that’s not possible. Can you recommend another hotel that won’t full up?C: Certainly, sir. Y ou can try the White Swan Hotel.G: Thank you very much.C: Glad to be of service.(三)A Confirmation LetterDear Sir,This letter is to confirm my fax and your answer of today in which you agreed to reserve two separate rooms with shower and bath, full pension, from 12th June to 20th June inclusive for Mr. P. R. Dell and Mr. A. Newsome, who will be attending the Fashion Trade Fair in Milan.Could you make sure that the rooms are situated at the back of the hotel , not as the rooms they were given last year, overlooking the main road, and rather noisy? I am enclosing a banker ’s draft for ＄80 as a deposit. Could you please acknowledge the receipt?Y ours sincerely ,Jack Milton.Writing skills:书信的格式通常包括：信头、称呼、正文、客套语和署名等部分。
前台常用场景英语
酒店英语培训一、饭店组织机构（Hotel Organnization）1、总办Executive Office总经理General Manager ,简称“GM”。
2、人力资源部Human Resources Department人事主管Human Resources Supervisor3、销售部Sales & Marketing Department销售部经理 Sales Manager，简称“SM”。
4、前厅部Front Office Department前厅部经理Front Office Manager，简称“FOM”。
5、客房部Housekeeping Department6、工程部Engineering Department7、保安部Security Department8、财务部Finance Department9、前台接待员 Front Desk Agent10、客房服务员 Room Attendat二、前厅部英语接待Reception问讯Information预订Reservation登记Registration到达/离店日期Arrival/ Departure date公司名称Company name续住Extension of stay换房Room change空房/VAC Vacant room待修房/OOO Out of order住客房/OCC Occupied room自用房/HU House use双锁房/DL Double lock脏房/走客房/VD Vacant dirty请勿打扰/DND Do not disturb贵宾/VIP Very Important Person外宿/SO Sleep Out入住/退房/ Check in C/I Check out C/O有预订未入住No show接机服务Pick-up service/Limousine service 行李Baggage/Luggage雨伞Umbrella叫早服务Morning call/wake-up call贵重物品Valuable护照Passport签证Visa填写Fill in签名Signature姓/ 名Surname/ First name无预订散客Walk-in guest投诉Complaint门市价Rack rate团队价Group rate优惠价/协议价Corporate Rate合同价Contract rate折扣价Discount rate会员价Member rate半天房租Half-day room charge取消Cancel确认Confirm自助早餐Buffet breakfast Voucher/Coupon 八折20%(twenty percent discount)标准双人房Standard Twins room豪华单人房Deluxe King room豪华双人房Deluxe Twin room豪华双人套房Deluxe Twin Suite room单人床King/Single bed双人床Twin bed加床Extra bed / rollway bed空调Air-conditioner保险箱Safety box / Safe洗衣服务Laundry service快洗Express laundry service信纸Writing paper信封Envelope报纸Newspaper转接电话Transfer call无人接听No answer手机/移动电话Mobile / Cellphone充电器Charger烟灰缸Ashtray垃圾桶Dustbin/ waste basket /bin插座Socket插头Adapter包裹Parcel/ package房价表Room tariff三、客房英语门 Door门把手 Door handle锁 Lock防盗眼/猫眼 Spy hole衣柜 Wardrobe/closet衣架 Hanger西装架 Suit hanger裙架 Skirt hanger裤架 Trousers hanger浴袍 Bath robe拖鞋 Slippers穿衣镜 Dressing mirror保险箱 Safety deposit box 密码 Password冰筒 Ice bucket冰块 Ice cube矿泉水 Mineral water行李架 Luggage rack礼品袋 Shopping bag洗衣袋 Laundry bag洗衣单 Laundry list熨斗 Iron烫衣板 Ironing board抽屉 Drawer遥控器 Remote control电视节目指南 Movie guide茶几 Tea table沙发 Sofa/couch电话 Telephone铅笔 Pencil服务指南 Service directory 房价表 Room tariff台灯 Table lamp床头灯 Bed-side lamp落地灯 Floor lamp壁灯 Wall lamp应急灯 Emergency lamp床垫 Mattress枕套 Pillow case枕头 Pillow床单 Bed sheet被子 Quilt房间洗手间 Bathroom浴巾 Bath towel面巾 Face towel方巾 Hand towel地巾 Bath mat浴巾架/毛巾架 Towel rack防滑垫 Skid proof mat抽式面纸巾 Facial tissues浴缸 Bathtub电吹风 Hair-dryer电热水壶 Kettle镜子 Mirror剃须刀 Shaver/razor牙刷/牙膏 Tooth brush/ paste梳子 Comb香皂 Soap洗发液 Shampoo沐浴液 Bath foam/Shower Gel浴帽 Shower cap洗脸盆 Wash basin/sink厕纸 Toilet paper/Toilet roll 针线包 Sewing kit红茶 Black tea绿茶 Green tea咖啡 Coffee糖 Sugar火柴 Matches打火机 Lighter请勿打扰 Do Not Disturb开关 Switch空调 Air conditioner垃圾桶 Dustbin紧急出口 Emergency exit无烟楼层 Non smoking floor叫醒服务 Wake up call service体重秤 Scale电视频道 TV channel四、酒店常用场景句型（Sentences）1、请问有什么可以帮到您吗？What can I do for you?/Can I help you?2、您真好，准时叫醒我.It’s very kind of you for waking me up on time.3、感谢您的谅解Thank you for your kind understanding4、谢谢您给了我们这些信息Thank you for the information provided (by you).5、您想的真周到，提醒我那件事。
什么是酒店前厅英语作文
什么是酒店前厅英语作文英文回答：Hotel Front Office.The hotel front office is the department that first greets guests and handles their check-in, check-out, and other requests. It is the nerve center of the hotel and plays a vital role in creating a positive guest experience.The front office staff typically includes the front desk agent, the reservation agent, the concierge, and the bellhop. The front desk agent is responsible for greeting guests, checking them in and out, and providing them with information about the hotel and its amenities. The reservation agent handles guests' reservations and makes sure that they have a room available when they arrive. The concierge provides guests with information about local attractions and can help them arrange tours and tickets. The bellhop helps guests with their luggage and can providethem with other services, such as valet parking.The front office is a busy and demanding department,but it is also a very rewarding one. The front office staff has the opportunity to make a positive impact on guests' stays and can help to create a memorable experience.中文回答：酒店前厅。
酒店前厅英语大全
外币兑换：Foreign Currency Exchange
房间预订：Room Reservation
留言服务:Message service
门市价：Rack rate
促销价：Promotion rate
护照：Passport
信用卡：credit card
接待：Reception
问询：Information
礼宾：Concierge
电话服务：Telephone switch board
商务中心服务：Business center
收银结账服务：Cashier
协调客务关系服务：Guest relations department
入住登记：Check in
现金：cash
单人/双人房：Single/Ｄouble room
加床服务:Extra Bed
被、、、支付：【PB】Pay By
为、、、支付：【PF】Pay for
自付：pay by own account
包含：Ind
早餐：【ABF】A breakfast
房费旅行社付，其他自付：ROTA others POA
客务代表：Receptionist
礼宾领班：Concierge Team Leader
行李员：Bellmen
总机领班：Operator
商务中心文员：B、C clerk
信息中心：Information Center
预定：Reservation
公司全付：AllCO
房费公司付其他自付;ROCO others POA
GOR:Guest relation officer
什么是酒店前厅部英语作文
什么是酒店前厅部英语作文英文回答：Front Office Department in the Hotel Industry.The front office department is the heart of a hotel, responsible for providing a seamless experience for guests from check-in to check-out. It is the first point of contact for guests and plays a crucial role in shaping their overall impression of the hotel.Key functions of the front office department include:Handling reservations and check-in/check-out procedures.Managing guest accounts and billings.Providing guest services (e.g., concierge, luggage storage)。
Handling guest complaints and resolving issues.Maintaining hotel security and monitoring guest safety.The front office team consists of various positions, including:Front Desk Agents: Responsible for check-in/check-out, guest assistance, and handling inquiries.Concierge: Provides information on local attractions, dining options, and other services.Bellhop: Assists with luggage handling and transportation.Night Auditor: Balances guest accounts and prepares financial reports.Effective front office operations are essential for guest satisfaction and revenue generation. Efficient check-in procedures, personalized guest services, and prompt resolution of issues contribute to a positive guest experience. Additionally, accurate billing and revenue tracking help ensure the hotel's financial stability.中文回答：酒店前厅部。
什么是酒店前厅部英语作文
什么是酒店前厅部英语作文英文回答：The front office department is the face of the hotel, responsible for providing excellent guest service and ensuring the smooth operation of the hotel. The department is typically responsible for the following functions:Guest check-in and check-out.Handling guest inquiries and requests.Maintaining guest accounts.Managing room reservations.Processing payments.Providing concierge services.Assisting with guest luggage.Providing general information about the hotel and surrounding area.The front office department is typically staffed by a team of friendly and efficient professionals who are committed to providing guests with a memorable and enjoyable stay. They are the first point of contact for guests, and their professionalism and courtesy can set the tone for the entire guest experience.The front office department is also responsible for managing the hotel's reservations system. This system allows guests to book rooms online, by phone, or through a travel agent. The front office staff is responsible for processing reservations, assigning rooms, and confirming guest details. They must also be able to handle any changes or cancellations to reservations quickly and efficiently.In addition to handling reservations, the front office department is also responsible for maintaining guestaccounts. This includes tracking guest charges, processing payments, and issuing invoices. The front office staff must be able to accurately and efficiently handle all financial transactions.The front office department is a vital part of any hotel. It is responsible for providing excellent guest service, managing the hotel's reservations system, and maintaining guest accounts. The staff of the front office department is committed to providing guests with a memorable and enjoyable stay.中文回答：酒店前厅部是酒店的门面，负责提供优质的宾客服务和确保酒店的平稳运作。
前厅英语
前厅常用词汇the front office：前厅部register：登记、注册Room Reservation: 客房预订处Book : 预订Confirm : 确认Counter : 柜台Double room: 双人房Single room: 单人间Twin room : 标准间Deluxe suite : 豪华套房Presidential suite : 总统套房Room change : 房价Special rate : 优惠价Service charge: 服务费Discount : 折扣Suites: 套房Credit card: 信用卡Cash : 现金Name tag : 标签，行李牌Luggage/baggage: 行李Suitcase : 箱子Handbag : 手提包Valuable : 贵重物品Breakable : 易碎的Full name: 全名Fill in : 填写Nationality : 国籍Departure date : 离店日期Signature : 签名Passport :护照Receipt : 收据Fine : 罚金Sundry fee : 杂费Bill : 账单Invoice : 发票Mis-check : 算账出错Overpay : 多付Currency : 货币Airmail :航空邮寄Ordinary bill :普通邮寄Registered mail : 挂号信Charge to the room : 挂账Free of charge :免费Exchange rate : 兑换率Hotel policy : 酒店的规定Express : 快件Deposit : 押金Off-season : 淡季Peak-season : 旺季Arrival list : 预抵客单Telephone directory : 电话号码本 A long distance :长途电话A local call : 市内电话Extension : 电话分机Elevator : 电梯Supermarket : 超市switch : 开关IDD ：国际直拔DDD ：国内直拔date 日期，日子kind 种，类bath 浴室shower 淋浴suite （一套）房间deluxe 豪华的available 可用的，合用的，可得到的，可到达的name 名字，姓，姓名，名称address 地址the phone number 电话号码occupancy 占有，占用arrival 到来，到达departure 启程，离开，出发book 预定，定telephone operator 总机接线员offer 提出，提供discount 折扣vacancy 空，空房间international 国际的，世界的provide with 提供mini-bar 小冰柜，迷你吧price 价格，价钱service 服务，服侍of course 当然rate 价格，费用bellboy 行李员，旅客服务员trip 旅行，旅程take care of管理，照看baggage 行李，carry 运送，手提suitcase 手提箱，衣箱show 带领，指引，给看lead 带领，引领，领路give sb.a hand帮...的忙allow 允许，准许wish 愿，希望pleasant 令人愉快的，舒适的pleasure 快乐，愉快，高兴not at all 不用谢，没关系remember 记住，记得return 送还，还归check 检查，核对list 名单，一览表fill to 填写form 表格have a look 看一看passport 护照mind 介意，反对prepare 准备，预备identification身分的证明separately 单独地opposite 在...的对面gift 礼品，礼物elevator [美]电梯directly 直接地straight 笔直的traffic 交通intersection 交叉点，十字路口suggest 建议，提出（意见，计划）等direction 方向，方位scene 景色，景象stamp 邮票stick 粘贴，张贴envelope 信封，封套ticket 票airline 航空公司consider 考虑，细想in advance 预先time-table 时刻表flight 班机airport 机场exchange 兑换，（货币）交换sign 签名，署名exchange memo 兑换水单counter 柜台information 信息signature 签名，署名receipt 收据，收条amount 数额certificate 单据purchase 买，购买，购置，所购物understand 懂，理解describe 描绘，叙述，形容apologize 道歉trouble 麻烦，烦恼manager 经理solve 解决inconvenience 不方便toilet 洗室safety box 保险柜arrange 安排possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的check in 入住登记check out 办理退房手续deluxe suite豪华套间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房常用物品adapter/socket 插座air-conditioner 空调armchair 手扶椅ashtray 烟灰缸ball pen 圆珠笔battery 电池baggage rack 行李架bed 床bed cover 床罩bedspread 床罩bedside table 床头柜bottle opener 开瓶器bedside lamp 床头灯bedding bag 被套breakfast menu card 早餐卡carpet 地毯chair 椅子chest of drawers 五斗柜clothes-rack 晾衣架clips 回形针coaster 杯垫corkscrew 瓶塞钻cotton slipper 毛巾拖鞋curtains 窗帘cup / mug 大杯子dressing table 梳妆台Directory of services 服务指南DND sign DND 指示牌electric iron 电熨斗envelope 信封extra bed 加床fax form 传真纸fridge 冰箱flower vase 花瓶glass 玻璃杯hot water 热水hairdryer 风筒ice water 冰水ice cubes 冰块iron & ironing board 熨斗及熨板IDD Tel. Directory 长途电话指南kimono 和服letter 信纸light bulb 电灯泡light switch 电灯开关laundry bag 洗衣袋lighter 火机map 地图mirror 镜子mobile phone 手机match 火柴mini bar 迷你吧matchbox 火柴盒night clothes 睡衣note book 记事本pillow 枕头pillowcase 枕套pen 笔panel 床头控制板pajamas 睡衣quilt 被子razor 剃须刀refrigerator 电冰箱Room service menu 房间餐牌safe box 保险箱scissors 剪刀sewing kit 针线包shoehorn 鞋拔staple 订书机stool 凳子standing lamp 地灯sheer curtains 纱窗帘sheet 被单socket 插座slippers 拖鞋shoe polisher 亮鞋擦shoe cloth 擦鞋布sanitary bag 卫生袋tableware 餐具television 电视机table 桌子emery-board 指甲挫刀tea-leaves 茶叶tea bag 茶包telephone 电话teacup 茶杯water boiler 烧水器transformer 变压器wardrobe 衣橱writing paper 信纸voltage 电压volt 伏特woolen blanket 毛毯nail clippers 指甲刀nail file 指甲挫刀浴室常用物品bathroom 浴室bathtub 浴盆body lotion 润肤霜bath towel 浴巾bath mat 地巾bath robe 浴袍comb 梳子conditioner 护发素cotton swabs 棉签conditioning shampoo 三合一洗发露face towel 面巾foam bath 沐浴露foam bath (bottled) 瓶装浴油foam bath (packed ) 包装浴油health scale 健康秤soap 肥皂soap rack 肥皂架sprinkler 洒水器shower cap 浴帽shampoo (packed) 包装洗头水shampoo (bottled) 瓶装洗头水toilet 卫生间toilet paper 卫生纸towel 毛巾toothpaste 牙膏toothbrush 牙刷water tap 水龙头wash-basin 洗脸盆water tank 水箱前厅常用句子1、Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。
酒店各部门职位及其英语名称
酒店各部门职位及其英语名称酒店是一个多功能的机构，拥有许多不同的部门和职位。
以下是酒店各部门及其英语名称的详细列表：1.前厅部门 (Front Office Department):o酒店总经理 (General Manager)o行政助理 (Executive Assistant)o前厅经理 (Front Office Manager)o前厅助理经理 (Assistant Front Office Manager)o前台接待员 (Front Desk Clerk)o客户服务主管 (Guest Service Supervisor)o预订员 (Reservationist)o门童 (Bellman)o行李员 (Bellhop)o电话员 (Telephone Operator)o行政楼层主管 (Executive Floor Supervisor)o行政楼层服务员 (Executive Floor Attendant)o客户关系主管 (Guest Relations Supervisor)o客户关系员 (Guest Relations Officer)2.餐饮部门 (Food and Beverage Department):o餐饮总经理 (Food and Beverage Manager)o餐厅经理 (Restaurant Manager)o厨师长 (Executive Chef)o厨师 (Chef)o厨房助理 (Kitchen Assistant)o餐饮服务员 (Waiter/Waitress)o酒吧经理 (Bar Manager)o酒保 (Bartender)o咖啡师 (Barista)o自助餐厅主管 (Buffet Supervisor)o自助餐厅服务员 (Buffet Attendant)o宴会经理 (Banquet Manager)o宴会服务员 (Banquet Server)3.客房部门 (Housekeeping Department):o客房部经理 (Housekeeping Manager)o客房服务员 (Room Attendant)o楼层服务员 (Floor Attendant)o洗衣房经理 (Laundry Manager)o洗衣房服务员 (Laundry Attendant)o花艺师 (Florist)o公共区域主管 (Public Area Supervisor)o公共区域清洁员 (Public Area Cleaner)o酒店保安 (Security Officer)o园丁 (Gardener)4.销售和市场部门 (Sales and Marketing Department):o销售总监 (Director of Sales)o销售经理 (Sales Manager)o销售主管 (Sales Supervisor)o销售代表 (Sales Representative)o市场总监 (Director of Marketing)o市场经理 (Marketing Manager)o市场助理 (Marketing Assistant)o市场分析师 (Market Analyst)o客户关系经理 (Customer Relationship Manager)5.财务部门 (Finance Department):o财务总监 (Director of Finance)o财务经理 (Finance Manager)o会计师 (Accountant)o出纳员 (Cashier)o成本控制员 (Cost Controller)o预算分析员 (Budget Analyst)o财务分析员 (Financial Analyst)o财务助理 (Finance Assistant)o采购主管 (Purchasing Supervisor)o采购员 (Purchasing Officer)6.人力资源部门 (Human Resources Department):o人力资源总监 (Director of Human Resources)o人力资源经理 (Human Resources Manager)o人力资源主管 (Human Resources Supervisor)o人力资源助理 (Human Resources Assistant)o培训经理 (Training Manager)o培训主管 (Training Supervisor)o招聘主管 (Recruitment Supervisor)o员工关系主管 (Employee Relations Supervisor)o员工关系助理 (Employee Relations Assistant)o薪酬福利经理 (Compensation and Benefits Manager)o薪酬福利主管 (Compensation and Benefits Supervisor) 以上仅是酒店各部门及其职位的一些例子，不同的酒店可能会有不同的职位名称和部门设置。
酒店英语词汇（前厅、客房、餐饮）
酒店英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅cloak-room 行李房/存衣处basement 地下室boutique 精品商场lobby lounge 大堂吧executive lounge 行政酒廊cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室lock 锁door knob; Door handle 门把door knocker 门环safety door hook 安全钩sofa, settee 长沙发sectional sofa 拼合沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子bench 条凳tea table; end table 茶几tea trolley 活动茶几night table/stand 床头柜hanger 挂钩wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯spring 弹簧desk 书桌bookcase 书橱bookshelf 书架cabinet 橱柜wardrobe 衣柜round table 圆桌writing desk 写字台drawer 抽屉luggage rack 行李架dresser mirror 梳妆镜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯floor 楼层，地板carpentry (总称)木器bedclothes 床上用品folding bed 折叠床sofa bed 沙发床single bed 单人床double bed 双人床twin beds 成对床cot 小孩床camp bed 行军床bed frame 床架mattress 床垫bed pad 床软垫cushion 靠垫，垫子/床垫mat 席quilt 被子blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillowcase 枕套bedding 被褥toilet roll, toilet paper 卫生纸perfume 香水toilet tissue 卫生纸good-night towel 晚安巾towel rail, towel rack 毛巾架towel 毛巾face towel 面巾bath towel 浴巾bathrobe 浴袍evening gown 睡袍lady’s sanitary 女士卫生袋shower cap 淋浴帽nail file 指甲挫razor 剃须刀comb 梳子bath foam 沐浴露cosmetics 化妆品detergent 清洁剂clothes-line 晾衣绳sponge 海绵soap 香皂soap dish 皂托tooth paste 牙膏tooth powder 牙粉tooth brush 牙刷bathroom 浴室bath tub 浴盆tap; faucet 水龙头shower nozzle 喷头shower bath, shower 淋浴dressing table 梳妆台mirror 镜子washbasin 洗脸盆toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet pot; toilet bowl 马桶men's room 男盥洗室ladies' room 女盥洗室plunger 橡皮塞子toilet water tank cover 马桶水箱盖toilet board 马桶坐板toilet seat 马桶盖Vase 花瓶bathroom scales 浴室称bath mat 花洒浴室防滑垫running water 自来水transom, transom window 气窗curtain 窗帘drapes 挂帘balcony 阳台sash window 上下开关窗shutters 百叶窗Venetian blind 百叶窗帘shower curtain and rod 淋浴帘和架lace curtain 挑花窗帘windowsill 窗台rubbish bin 垃极桶waste-paper basket 废纸篓air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具match 火柴electric fan 电扇chandelier, pendant lamp 吊灯swag lamp; pendant light 吊灯socket; bulb holder 灯口fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor/standard lamp 落地灯wall lamp 壁灯lampshade/smoke bell 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座electric humidifier 湿度调节器plug 插头night stand lamp 床头柜灯dresser lamp 梳妆灯ceiling lamp 天花板吊灯end table lamp 茶几灯fuse wire 保险丝refrigerator 电冰箱temperature adjuster 气温调节制panel 床头柜电钮板door-mat 门前的擦鞋棕垫mosquito incense 蚊香electric kettle 电热水壶ball pen 原珠笔wallcovering 墙纸TV remove control 电视摇控器remote control holder 摇控架Two-pin socket 两相插座Three-pin socket 三相插座transformer 变压器shower head 淋浴喷头rotary floor scrubber 洗地机wet vacuums 吸水机thermometer 温度计thermos 热水瓶video cassette recorder 录像机electric iron 电熨斗iron board 熨斗板trousers press 电热熨裤机rubber glovers 防护手套fire escape plan 走火图gas mask 防毒面具voltage 电压laundry bag 洗衣袋cloth brush 衣刷peg, hook 衣钩hanger; clothes hanger 衣架hat rack 衣帽架shoe polishing 擦鞋服务shine paper 擦鞋纸shoe lifter/shoehorn 鞋拔stain 污迹underpants 内裤sweater 毛衣woolen fabrics 毛料织品tie 领带mend 修补stitch 缝补sewing kit 针线包manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金bill 账单Management 经营、管理market price 市价cashier's desk 兑换处coin 硬币check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之… spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 大厅identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…accounting desk 帐务处cash (动)兑换keep (动)保留、保存escalator 自动楼梯ground floor ( 英)底，层，一楼first floor (英)二楼，(美)一楼second floor (英)三楼，(美)二楼reasonable (形)合理的bank draft 汇票accept (动)接受fill in the form 填表procedure fee/handling charge手续费cold and hot water taps 冷热自来水龙头central air-conditioning system 中央空调系统sprinkle-nozzle, (shower) nozzle 喷头住宿登记常用master folio 旅行社代号over-booking 超额预订Occupancy 开房率Forecast 预报Expected 预计Arrival 到达Departure 离开Carrier 交通工具method of payment 付款方式status 情况firm/company 公司treatment 待遇room type 房间种类agent 代理Guarantee 保证waiting list 候补名单room rate 房价special rate 特价rack rate 对外价net rate 净价record 记录surcharge 服务费prepaid 预付government tax 政府税group 团队advance deposit 押金booking 订房amendment 更改package 小包价vacancy 空房pick up 接机available 可售房间cancellation 取消guest history 客人资料cooperate 合作hotel representative 酒店代表shuttle bus 穿梭巴士transportation 运输remar 备注delay 延误black list 黑名单registration form 登记表no-smoking floor 非吸烟楼层adjoining room 相邻房connecting room 连通房extra bed 加床rollaway bed 折叠床voucher 入住凭据stay over 续住discount 折扣nationality 国籍permanent address 永久地址credit card 信用卡signature 签名valid 有效的house use 内部使用day use 半天租房contract rate 合同价late check out 延迟退房up-selling 推销高价房room status 房态commission 佣金room assignment 房间分配rooming list 分房名单safety deposit box 保险箱night audit 夜核skipper 逃帐者low/should/peak season 淡/平/旺季post card 明信片sight-seeing 观光city tour 市内游object of stay 停留事由zip code 邮编souvenir 纪念品minimum charge 最低消费rate sheets/tariff 价目表high risk 欠帐多的客人COMP(complimentary) 免费Service passport 公务护照P.I.A.(pay in cash) 已预付Identification card 身份证Business travel 公务旅行Private travel 私人旅行Authorization 预授权Visa 签证Exit visa 出境签证Transit visa 过境签证Residence visa 居留签证Travel permit 旅行证Health certificate 健康证书On duty 值班Off duty 下班Entry visa 入境签证Yellow book 黄皮书Quarantine 检疫C.I.A.(cash in advance) 预付Embassy 大使馆Consulate 领事馆A.S.A.P.（as soon as possible）尽早C.O.D.(cash payment on departure) 离店时现付D.N.A.(do not arrive) 客人未到F.I.T.(foreign individual traveler) 外国散客O.O.O.(out of order) 次序颠倒O.N.O.(one night only) 只住一夜S.O.P.(standard operation produce) 标准办理手续Letter of introduction; letter of recommendation 介绍信Inoculation against (cholera, typhoid, paratyphoid) 预防（霍乱、伤寒、副伤寒）Go through the procedure (formalities) 办手续Passport diplomatic passport 外交护照Vaccination certificate 种痘证书Quarantine station (office) 检疫站Visa section of public security bureau 公安局签证科Foreign affairs police 外事警办公用品typewriter 打字机typing paper 打字纸carbon paper 复写纸thermo-paper 热敏纸stationery 文具用品letter paper 信笺envelope 信封note book 记事本memo pad 便条薄log book 交班薄paper clip 曲别针safety-pin 安全别针duplioating machine 复印机photocopying 影印机printing/printer 打印/打印机telecommunication 电信hard disk 硬盘soft disk 软盘business/visit card 名片stapler 钉书机scotch tape 透明胶conference room 会议室secretarial service 秘书服务translation 翻译brochure/booklet 小册子equipment rental 设备出租slide 幻灯片overhead projector 投影仪binding 装订newspaper rod 报纸夹internet 互联网website 网站daily sales report 营业日报表rate of room occupancy 住房率remotion memorizer 移动存储器room reservation forecast 订房预测（分析）room reservation report 订房报告表行李部常用词汇bell service 行李房luggage store-room 行李寄存处trunk dock 行李装卸处baggage cart 行李车label ; tab 行李标签hotel sticker 酒店标签small baggage (luggage) 小行李brief case 公事包traveling bag 旅行袋hand bag; grip sack 手提包package 包裹small trunk 小箱子suit-case 手提箱cosmetic case;toilet case 梳妆小提箱suit bag 衣服袋carton 纸盒cardboard box 硬纸盒(箱) shoulder bag 背囊(旅行背袋)personal articles 自用物品contraband 违禁物品unaccompanied luggage 不随行物品NO BUMPING; NO SHOOT 切勿投掷NO NOT DROP 切勿坠落NO NOT CRUSH 切勿压挤USE NO HOOKS 勿用手钩FRAGILE 易碎物品CAUTION 小心HANDLE WITH CARE 小心轻放GLASS(WITH CARE) 小心玻璃LIQUID 液体物品INFLAMMABLE ERISHABLE 易燃物品CORROSIVES 易腐物品EXPLOSIVES 爆炸物品strap already broken （束）带已断POISON 毒品KEEP DRY 勿受潮KEEP UPRIGHT 勿倒置DON’T TURN UPSIDE DOWN 切勿倒倾break to pieces 敲碎crush 压碎smash 击碎breakage 破损物already strapped 已捆扎rope already broken 绳已断already baled 已打包ordinary mail 平信express telegram 加快电报special dispatch 专电registered fee 挂号邮资postcard 明信片accompanied luggage; personal luggage 随身行李registered luggage; transported luggage 托运行李预订机、车票days 班期 express train 快车slow train 慢车 compartment 包房dining car 餐车 passenger train 客车luggage van 行李车 regular train 普通列车hard seat(berth) 硬座（卧） soft seat( berth) 软座（卧）sleeper; Sleeping car 卧车 delay by two hours 晚点二小时porterage 搬运费 departure city 出发城市arrival city 到达城市 class of service 等级BW(biweekly) 隔周飞行 Dep (departure) 起飞Arr (arrival) 到达 FLT/N (flight number) 航班号night service 夜航 single ticket 单程票return ticket 来回票 domestic fare 国内票价international fare 国际票价 ticket validity 客票有效期children fare 儿童票价 cancellation fee 取消费excess baggage 超重行李 airport fee 机场费no-show charge 误机费 air-line 航空公司number of stopover 中途经停站数 free baggage allowance 免费行李non-stop flight 中途不着陆飞行 no refund will be granted 不予退款through express(train) 直达列车 special express(train) 特快列车freight car, goods wagon 货车厢 be r t h (u p p er\m i dd l e\l ow e r) 卧铺（上、中、下）occupying a separate seat 单独占一座位reconfirmation of reservation 定座再确认must travel in the company of an adult passenger 需有成人陪伴同行civil aviation administration of china(CAAC) 中国民用航空局总机（OPERATOR）extension number 分机号telephone 电话hold the line 勿挂线area code 区号country code 国家代码collect call 对方付款put through 转电话local call /city call 市话hang up 挂线long distance call 长途电话wake up call/morning call 叫醒服务telephone directory 电话簿can't hear somebody 听不见can't get through 打不通inland telegram 国内电报switchboard 交换台central exchange 电话总局The connection is bad. 听不清operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线The line is busy(engaged) 占线call somebody up 打电话给某人IDD(international direct dialing) 国际直拔DDD(domestic direct dialing) 国内直拔operator/switch board/p.b.x. (private branch exchange) 总机节日Valentine’s day 情人节New year’s day 元旦Spring festival 春节The lantern festival 元宵节Easter 复活节Mid-noonday 中秋节National day 国庆节Thanksgiving day 感恩节Christmas eve 平安夜Christmas 圣诞节Labour’s day 劳动节April fool’s day 愚人节水果strawberry 草莓lotus roots 莲藕apple 苹果mango 芒果plum 梅子grapefruit 西柚guava 番石榴longan 龙眼pomelo 柚watermelon 西瓜honey-melon 蜜瓜date 枣子papaya 木瓜cherry 樱桃pear 梨grape 葡萄peach 桃子pineapple 菠萝banana 香蕉lyche 荔枝coconut 椰子部门General Manager’s Office 总经理办公室director of executive office 行政办主任restaurant &kitchen coordinator 餐厅划菜员(F/O) Front Office 前台Training D. 培训部(F/B) Food and Beverage D. 餐饮部(HSKP)Housekeeping 客房部Purchasing D. 采购部Recreation D. 康乐部(ENG) Engineering D. 工程部(SEC)Security D. 保安部Human Resources D. 人力资源部Public Relations D. 公关部Sales D. 销售部Shopping Arcade 商场Financial D. 财务部Staff Canteen 员工食堂Laundry Dep. 洗衣房general manager 总经理executive office 行政办executive secretary 行政办秘书mail clerk 收发员bell captain 行李主管chief operator 电话总机主管information clerk 问讯restaurant supervisor 餐厅主管hostess 餐厅应接员restaurant captain 餐厅开单员kitchen waiter 传菜员executive chef 行政总厨head chef 厨师长cook 炉灶厨师butcher 切配厨师cold kitchen cook 冷盘配菜员chef 西餐厨师bartender 酒吧调酒师baker 面包房操作工pastry cook 点心工steward 餐具管事dishwasher 洗碟工grill chef 厨房烧烤工food hygiene 食品检验员senior supervisor 资深主管floor butler 客房楼面值班员recreation center 康乐中心gymnasium attendant 康乐服务员sauna attendant 桑拿服务员swimming pool attendant游泳池服务员beautician 美容员barber/hair dresser 理发员masseur masseuse 按摩员presser 熨烫工washer 洗涤工delivery boy/mail 客衣收发员sales clerk 销售员financial controller 财务经理chief accountant 财务主管accounting clerk 总帐报表员payable/receivable clerk 往来结算员property control 财产核算员cost control 工资核算员purchasing manager 采购经理food storeroom supervisor食品采保主管food buyer 食品采购员food receiver 食品验收员fresh food store-man 海鲜保管员dry food store-man 食品干货保管员payroll master 劳资员personnel assistant 人事员trainer 培训员staff canteen supervisor员工食堂主管chief security officer 保卫部经理security office 保卫员director of fire center 消防中心主任fireman 消防员guard 门卫patroller 巡逻员chief engineer 工程部经理mechanician 机修工air-conditioning man 空调工lift man 电梯工boilerman 锅炉工key keeper 钥匙工plumber 水电维修工carpetman 地毯墙纸工季节、月份、星期Spring 春天Summer 夏天Autuner 秋天Winter 冬天Monday 星期一Tuesday 星期二Wednesday 星期三Thursday 星期四Friday 星期五Saturday 星期六Sunday 星期天January 一月February 二月March 三月April 四月May 五月June 六月July 七月August 八月September 九月October 十月November 十一月December 十二月常见病症flu(influenza) 流行感冒a shot of 打一针a touch of flu 有些染上流行感冒absorbent cotton 药棉acupuncture 针灸alcohol 酒精anaesthetic 麻醉剂Appendicitis 阑尾炎blood transfusion 输血bowel movements（stool）大便complications 并发症constipation 便秘corpuscle（red/whit）血球diarrhoea 泻肚digestive system 消化系统disinfectant 消毒剂glucose 葡萄糖inoculation 预防注射intravenous injection 静脉注射intra-muscular injection 肌肉注射sulfadiaine 消炎片mercurochrome 红药水patent medicine pills 成药丸retch 恶心twinge 阵痛allergic 医]过敏的, 患过敏症的abscess 脓肿ache 酸痛asphyxiated 窒息body temperature 体温choking 憋气cold fits 阵冷convulsions 痉挛dizzy, vertigo 眩晕dull pain 隐痛fever 发热hacking cough 不断干咳hawking 咳痰hunger 缺氧inertia 无力itching 痒inflammation 充血loss of appetite 食欲不振obstruction 阻塞paralysis 麻痹running nose 流鼻涕sharp pain 剧痛shock 休克sore 一碰就痛stomach-ache 胃痛suffocation 堵闷twitching 发炎anemia 贫血cardiogram 心电图cerebral commotion 脑震荡cramps 抽筋vomit 呕吐stomach trouble 胃病eczema 湿疹dermatosis 皮肤病arthralgia 关节痛back achedislocation 腰疼fracture 骨折disintegration of bones 骨裂arthritis 关节炎alcoholism 酒精中毒food poisoning 食物中毒contraceptive 避孕药alergosis 过敏症doctor’s order 医嘱dose 用量infectious 传染性unire 小便nausea 恶心unconscious 不省人事artery 动脉asthma 哮喘bronchitis 支气管炎insomnia 失眠pink eye 红眼，火眼long-sightedness 远视short-sightedness 近视squint 斜视heart-stroke 中暑anti-epidemic clinic 防疫站denta hospital 牙科医院Hospital of Chinese medicine中医医院Infectious disease hospital 传染病院Institute of oncology 肿瘤研究院maternitas 产科医院special hospital 专科医院tuberculosis hospital 结核医院in-patient department 住院部isolation ward 隔离病房lying-in room 产房observation ward 观察病房Chinese academy of medical science中国医学科学院中国小吃英文表达中式早點Clay oven rolls 烧饼Fried bread stick 油条Fried leek dumplings 韭菜盒Boiled dumplings 水饺Steamed dumplings 蒸饺Steamed buns 馒头Steamed sandwich 割包Rice and vegetable roll 饭团Egg cakes 蛋饼preserved egg 皮蛋Salted duck egg 咸鸭蛋Soybean milk 豆浆饭类Rice porridge 稀饭Plain white rice 白饭Glutinous oil rice 油饭Glutinous rice 糯米饭Braised pork rice 卤肉饭Fried rice with egg 蛋炒饭Sweet potato congee 地瓜粥面类Wonton & noodles 馄饨面Sliced noodles 刀削面Spicy hot noodles 麻辣面Sesame paste noodles 麻酱面Duck with noodles 鴨肉面Eel noodles 鱔魚面Seafood noodles 乌龙面Oyster thin noodles 牡蛎细面Flat noodles 板条Rice noodles 米粉Fried rice noodles 炒米粉Green bean noodle 冬粉汤类Fish ball soup 鱼丸汤Meat ball soup 貢丸汤Egg & vegetable soup 蛋花汤Clams soup 蛤蜊汤Oyster soup 牡蛎汤Seaweed soup 紫菜汤Sweet & sour soup 酸辣汤Wonton soup 馄饨汤Pork intestine soup 猪肠汤Pork thick soup 肉羹汤鱿鱼汤Squid soupSquid thick soup 花枝羹甜点Vegetarian gelatin 爱玉Tomatoes on sticks 糖葫芦Longevity Peaches 长寿桃Glutinous rice sesame balls 芝麻球Hemp flowers 麻花Horse hooves 双胞胎冰类Mein mein ice 绵绵冰Oatmeal ice 麦角冰Sweet potato ice 地瓜冰Red bean with milk ice 紅豆牛奶冰Eight treasures ice 八宝冰Tofu pudding 豆花果汁Sugar cane juice 甘蔗汁Plum juice 酸梅汁Star fruit juice 杨桃汁Herb juice 青草茶点心Oyster omelet 牡蛎煎Stinky tofu (Smelly tofu) 臭豆腐Oily bean curd 油豆腐Spicy hot bean curd 麻辣豆腐Prawn cracker 虾片Shrimp balls 虾球Spring rolls 春卷Chicken rolls 蛋卷Salty rice pudding 碗糕Rice tube pudding 筒仔米糕Red bean cake 红豆糕Bean paste cake 绿豆糕Glutinous rice cakes 糯米糕Fried white radish patty 萝卜糕Taro cake 芋头糕Taiwanese Meatballs 肉圆Pyramid dumplings 水晶饺Rice-meat dumplings 肉丸Dried tofu 豆干其他Angelica duck 当归鸭Betel nut 槟榔Hot pot 火锅Pork , pickled mustard green noodles 榨菜肉丝面外交用或常用缩写H．E．(his excellency) 阁下H．M．（ his majesty）陛下H．R．H．（his royal highness）殿下P．C．（pour condolence）吊唁P．F．（pour feliciter）谨贺P．P．C．（pour prender conge）辞行P．R．（pour remercier）谨谢Begum 贵夫人（印巴称呼）BO…波（对高级军官尊称）P．P．（pour presenter）谨介绍H．I．M．(his imperial majesty) 皇帝陛下R．S．V．P．（repondez s’il vous plait）候复ASAP（as soon as possible）尽快FYI（for your information）谨此通知IRC（internet relay chat ）网上聊天R AND R（rest and relaxation）放松休息Burmese styles 缅甸称呼His Excellency Mr. Prime Minister and Mrs 总理阁下和夫人.His Excellency阁下(对总统，总理，外长，部长，大、公使和显要人物的尊称；对王族，贵族，军人或低于部长的官员一般不用)His or Her Highness 殿下（对亲王，王子，公主等到的称呼）His Royal Highness 亲王殿下（对太子和直系王族的尊称）Honorable 对英联邦系统常用于部长，大臣和议员的称呼Maung 貌（男人一般谦虚的自称）Respected and beloved （特别）敬爱的Respected and dear 敬爱的Samdech 亲王（柬埔寨称呼）Thakin 德钦（主人的意思）Their Majesties King XX and the Queen 对国王和王后的称呼Tu。
酒店各岗位、职位英文 (2)
总经理办公室:GM?人力资源部:HR?餐饮部:F&B?客房部:HSKP?工程部:ENG?保安部:SEC?康乐部:ENT?前厅部:FO?销售部:S&M市场传讯部MC? MarketingCommunications?DEPARTMENT?酒店各职位英文缩写GM---GENERALMANAGER?总经理DGM---DUTYGENERALMANAGER?副总DOR---DIRECTOROFROOMS?客务部总监DOM---DIRECTOROFSALES&MARKETING?销售部总监FO---FRONTOFFICE?前厅部FOM---FRONTOFFICEMANAGER?前厅部经理CON---CONCIERGE?礼宾部F&B---FOOD&BEVERAGE?餐饮部ENG---ENGINEERING?工程部HR---HUMANRESOURCES?人力资源部FN---FINANCIALDEPARTMENT?财务部FC---FINANCIALCONTROLLER财务总监行政总厨??A.T.K??AdministrativetotalkitchenRECP---RECEPTION?接待处HSKP---HOUSEKEEPINGDEPARTMENT客房中心酒店职位英语?董事长?BoardChairman??(Director)董事总经理ManagingDirector经济师Economist首席会计师?ChiefAccountant总经理GeneralManager副总经理DeputyGeneralManager??(Vice)驻店经理ResidentManager总经理行政助理ExecutiveAssistantManager总经理秘书ExecutiveSecretary总经理室ExecutiveOffice(G.Moffice)机要秘书Secretary接待文员Clerk副总经理ViceGeneralManager总经理助理AssistanttoGeneralManager总经理秘书SecretarytoGeneralManager行政秘书ExecutiveSecretary人力资源部HumanResourcesDivision培训部TrainingDepartment质检部QualityInspectionDepartment员工关系部StaffingRelationshipDepartment人事培训经理??P&TManager人事部经理PersonnelManager培训部经理Training??Manager质检部经理QualityInspectionManager人事主任PersonnelOfficer福利劳资员??PayrollClerk培训主任TrainingOfficer行政部主任ExecutiveOfficer秘书Secretary员工事务长??StaffPurser车队队长??DriverCaptainChiefDriver?员工宿舍管理员DormitoryKeeper员工餐厅勤杂工StaffRestaurantCleaner司机??Driver更衣室管理员：StaffLockersRoomsKeeper翻译兼英语教师：EnglishTranslator&Teacher?? 计划财务部FinanceandAccountingDivision财务部AccountingDepartment成本部Cost-controlDepartment采购部Purchasing??Department审计部AuditorDepartment?财务总监FinancialController(DirectorofFinance) 财务部经理ChiefAccountant成本部经理CostControlmanager结帐经理CashierManager信用审计经理CreditManager采购部经理PurchasingManager采购部主管PurchasingOfficer?总出纳ChiefCashier仓储领班StoreRoomCaptain营业点结帐领班F&BCashierCaptain总台结帐领班F/OCashierCaptain信用管理员CreditClerk应收款管理员A/RClerk往来款结算员AccountingClerk收入费用结算员AccountingClerk成本核算员CostClerk验货员ReceivingClerk信息管理员InformationSystemClerk 文员Secretary食品采购员PurchasingClerk-F&B物资采购员PurchasingClerk-Material 食品保管员StoreroomKeep-F&B物资保管员StoreroomKeep-Material 餐厅收款员F&BCashier总台收款员F/OCashier市场营销部Sales&MarketingDivision?销售部SalesDepartment市场营销总监DirectorofSalesandMarketing 销售部经理DirectorofSales销售经理SalesManager宴会销售主任BanquetSalesOfficer销售主任SalesOfficer高级销售代表??SeniorSalesExecutive??销售代表??SalesExecutive?公关代表??P.R.Representative??公关部经理PublicRelationManager公关部主任PublicRelationSupervisor?高级客户经理SeniorAccountManager资深美工SeniorArtist美工Artist销售部联络主任SalesCoordinator房务部RoomDivision前厅部FrontOfficeDepartment客房部（管家部）HousekeepingDepartment预订部ReservationDepartment宾客关系主任GuestRelationOfficer资深销售中心预订员SalesCenterSenior??ReservationClerk销售中心主任SalesCenterSupervisor礼宾部经理ChiefConcierge女礼宾员DoorGirl礼宾司DoorMan客房总监DirectorofHousekeeping前厅部经理FrontOfficeManager前厅部副经理Asst.FrontOfficeManager?大堂副理AssistantManager宾客关系经理GuestRelationManager礼宾主管ChiefConcierge客务主任GuestRelationOfficer接待主管ChiefConcierge接待员Receptionist?出租车订车员TaxiServiceClerk行政管家ExecutiveHousekeeper行政副管家AssistantExecutiveHousekeeper楼层主管Floorsupervisor楼层领班FloorCaptain客房服务员RoomAttendant洗衣房经理LaundryManager??公卫主管：PASupervisor??洗衣房主管：LaundrySupervisor??????服务中心领班：ServiceCenterCaptain? 公卫领班：PACaptain??????????水洗领班：LaundryCaptain??????干洗领班：DryCleanCaptain?布草领班：UniformsCaptain???????仓管员：Storeman??????????清洁工：P.A.Man???????????客房服务员：RoomAttendant??????缝纫工：Seamstress????????熨烫工：Presser???????????洗涤工：Washer???????????餐饮部Food&BeverageDivision中餐部ChineseRestaurantDepartment 西餐部WesternRestaurantDepartment 厨房部KitchenDepartment管事部StewardDepartment餐饮总监F&BDirector餐饮部经理F&BManager西餐厅经理WesternRestaurantManager 中餐厅经理ChineseRestaurantManager餐饮部秘书F&BSecretary领班Captain迎宾员Hostess服务员Waiter,Waitress传菜BusBoy,BusGirl行政总厨Executivechef西厨师长SousChef(WesternKitchen) 西饼主管ChiefBaker点心工：PastryCook烧味厨师：GrillChef厨工：CookAssistant管事部：StewardDepartment??总管事：ChefSteward??主管：StewardSupervisor??碗工：Dishwasher??管事清洁工：Cleaner宴会销售部经理：BanquetSalesManager? 宴会销售主任：BanquetSalesOfficer中餐部经理：ChineseRestaurantManager 西餐部经理：WesternRestaurantManager 营业部经理：SalesManager酒水部经理：BeverageManager酒吧服务员：Barman?????????咖啡厅主管：CoffeeShopSupervisor???高级主管；SeniorSupervisor??????领班：Captain??高级服务员：SeniorWaiter&Waitress??服务员：Waiter&Waitress咨客：Hostess传菜员：Pantryman实习生：Trainee保健部技术经理Health?TechnicalManager?保健部主管Healthsupervisor康乐部RecreationandEntertainment??Department舞台总监：StagePerformanceDirector??艺术总监：ArtsDirector消防员：Fireman?拓展部经理：MarketingManager???楼面经理：ServiceManagerDJ部高级工程师：DJSeniorEngineer康乐主管：RecreationCenterSupervisorDJ部主管：DJSupervisor舞台主任：StagePerformanceSupervisor康乐领班(楼面部长)：Captain??DJ部长：DJCaptain???舞厅服务员：Waiter/Waitress健身房服务员：GymnasiumAttendant 桌球服务员：BilliardAttendant主持：Preside演员：Actor&Actress服务员：Waiter&WaitressDJ员：DJ咨客：Hostess工程部EngineeringDepartment工程总监ChiefEngineer工程部经理EngineeringManager值班工程师DutyEngineer工程部经理EngineeringManager运行经理OperationManager维修经理RepairingManager安消经理FireControlSupervisor运行领班OperationCaptain强弱电领班Strong&WeakCaptain维修领班RepairingCaptain空调工Air-ConditioningAttendant锅炉工Boiler配电工Electrician强弱电工Strong&WeakCurrentWorker 机修工Mechanician木??工Carpenter万能工Fitting-upWorker水??工Plumber文??员Secretary仓管员StoreroomKeeper保安部SecurityDepartment保安部经理Security??Manager保安部副经理Asst.SecurityManager 保安部主任SecurityManager保安员SecurityManager安消部经理SecurityManager警卫领班SecurityCaptain门??卫EntranceGuard巡??逻PatrolGuard监控员TVMonitoringClerk商场部ShoppingArcadeDepartment 商场部经理ShopManager商场营业员ShopAssistant?。
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Front Office English WordsBanquet Hall宴会厅banquet hall 宴会厅wedding party婚宴banquet宴会Front Desk前台Check in & check out登记入住及离店receptionist 前台接待registration登记check in登记入住check out 退房form表格contract合同signature 签名passport护照nationality国籍visa 签证identification身份证file档案reservation 预定(n.) confirmation确认(n.)client客户cancellation取消complain投诉(v.)change the room调房room type房型room status房间状态arrange安排in advance提前arrival到达departure离开off season淡季peak season旺季occupancy开房率brochure 册子conference会议report报告Cashier English收银英语room rate 房价tariff价目表coupon券account 帐户bill账单post入账discount 折扣complimentary免费guarantee担保interest 利息income tax所得税currency货币coin 硬币foreign exchange service外币兑换处dollar美元cash 现金deposit定金check支票/核对credit card 信用卡traveler’s cheque旅行支票invoice发票fill in 填写procedure 程序Concierge礼宾部Parking lot停车场taxi 出租车shuttle bus班车driveway车道limousine 豪华轿车pillar柱子flag旗帜banner 条幅poster海报canopy风雨棚Information desk问讯处bellboy 行李生check the baggage寄存行李suitcase手提箱briefcase 公文包valuables贵重品counter柜台luggage tag 行李条luggage trolley行李车luggage room行李房newspaper报纸newspaper bag报纸袋umbrella雨伞revolving door旋转门red carpet红地毯white gloves白手套lift/elevator电梯stairs楼梯corridor走廊escort 陪同destination目的地shopping center商场/购物中心tourism 旅游map地图supermarket超市lobby大堂driver司机airport 机场kilometer公里flight number航班号Mercedes-Benz奔驰railway station火车站highway公路single trip 单程round trip往返pick up service接机服务train 火车Bus Station 汽车站reservation 预定budget 预算target目标overbook超额预定full name 全名waiting list等候名单flight航班group 团队nationality国籍pre-payment预付款service charge服务费commission佣金government tax政府税Service Center服务中心room service送餐服务menu 菜单room service menu送餐菜单brunch早午餐hot water 热水ice water冰水soft drink软饮lemon juice 柠檬汁strawberry草莓grape葡萄mustard 芥末soy sauce酱油sugar糖curry 咖喱bacon咸肉dumpling饺子broccoli 西兰花fried noodle炒面operator 接线员turn down service 夜床服务express service加快服务laundry洗衣call rate 电话收费wake-up call叫醒电话IDD国际直拨电话DDD国内直拨电话long distance call长途电话local call市话free call 免费电话extension number分机号码walkie-talkie对讲机Hold the line 别挂电话Replace the phone挂上电话receiver听筒message 留言comment评论maintenance维修repair 修理help帮助weather forecast天气预报Business Center 商务中心stamp 邮票mail邮寄envelop信封ticket service 票务服务air ticket机票train ticket火车票copy 复印scan扫描fax传真binding 装订document文件playing card扑克牌computer 电脑keyboard键盘mouse鼠标charger 充电器broad band宽带Recreation Center 康乐中心swimming pool游泳池swim ring游泳圈swimsuit游泳衣swim trunks 游泳裤membership会员资格locker更衣柜sauna 桑拿浴Gymnasium健身房treadmill跑步机Guest Relations Officer 客户关系主任tableware餐具coffee spoon咖啡勺chopstick rack筷架fruit dish水果碟napkin餐巾banana 香蕉lemon柠檬peach桃子afternoon tea 下午茶breakfast早餐operation time营业时间frozen food 冷冻食品wine list酒单cubic sugar方糖bookshelf 书架dictionary字典whiteboard白板waiting hall 候机厅welcome欢迎magazine杂志room房间room type房间类型presidential suite 总统套房deluxe room豪华客房E-business room商务客房suite 套房living/sitting room客厅bedroom卧室room status房态vacant空的quiet安静dirty肮脏equipment设备safety chain门链Fire Escape Plan消防疏散图switch开关adapter 插线板printer打印机fax machine传真机bulb 灯泡lamp shade灯罩stand lamp落地灯wall lamp 壁灯porch lamp门厅灯table lamp台灯wall paper壁纸ceiling天花板window窗户curtain 窗帘plant植物luggage rack行李架writing desk 写字台bar counter吧台refrigerator冰箱cable 网线signal信号screen屏幕television 电视satellite TV卫星电视multifunction TV多功能电视remote control遥控器bedside table床头柜sofa沙发chair tea table round table椅子茶几圆桌cabinet 柜子alarm clock闹钟match火柴Mini bar迷你吧black tea 红茶green tea绿茶coffee咖啡cream powder奶末white sugar白糖brown sugar黄糖opener 开瓶器ice bucket冰桶water kettle热水壶stationery文具calendar 日历Service Directory服务指南brochure店册magazine杂志pencil铅笔ball pen圆珠笔jogging map 慢跑地图note-pad paper便签纸folder文件夹bathroom浴室commodity日用品shower gel 沐浴露body lotion润肤露shampoo洗发水bath salt 浴盐bath foam泡泡浴露hair conditioner护发素soap 香皂soap holder肥皂碟toothbrush牙刷toothpaste牙膏shaver剃须刀shaving cream剃须膏comb 梳子nail file指甲锉sewing kit针线包mineral water 矿泉水tissue paper卫生纸cotton buds棉棒bathroom equipment浴室设备ashtray 烟灰缸dustbin垃圾箱faucet水龙头mirror 镜子scale地秤clothes line晾衣绳washbasin面盆washroom卫生间toilet bowl抽水马桶shower room 淋浴房shower cap浴帽shower curtain浴帘bath towel浴巾bathtub浴缸bath mat防滑垫face towel面巾hand towel手巾drainage地漏stopper塞子wardrobe衣橱shoe horn鞋拔shoe basket鞋篮closet壁橱laundry bag 洗衣袋shopping bag购物袋ironing board熨衣板iron 熨斗hanger衣架socks旅行袜bathrobe 浴袍laundry List洗衣单blanket毛毯slipper 拖鞋torch手电筒linen布草safety box保险柜床bedmattress bed sheet pillow case床垫床单枕套duvet 羽绒被pillow枕头mattress床垫bed cover被罩cushion靠垫quilt被子Others 其它fire hydrant 消火栓smoke detector烟感器fire alarm火警fire extinguisher灭火器monitor监视器public area公共区域supervisor主管promote提升(v.)salary薪水first aid 急救expensive昂贵的candle蜡烛mop 拖把sick leave病假SentencesGreet the Guest迎接客人Good morning (afternoon, evening), sir (madam).早上(下午、晚上) 好，先生(夫人) 。