【第四节课课件】小麦初级办公室商务英语_看图王
Unit4幼儿教师实用英语口语初级ppt课件
Who will help me set the table?
Section Two
Dialogues (对话)
Dialogue 1
译文
Notes
Words
Dialogue 1 Having a Meal Part one Teacher: Are you hungry, angels? Children: Yes, Madam. Teacher: What should you do before meals? Children: Wash our hands. Teacher: Roll up your sleeves. Here is the soap. Please
e.g. Remember to call me when you arrive! 到了之后记得给我打电话哦！ I remembered locking the door. 我记得我锁过门了。
为了规范事业单位聘用关系，建立和 完善适 应社会 主义市 场经济 体制的 事业单 位工作 人员聘 用制度 ，保障 用人单 位和职 工的合 法权益
Key Sentences (重点句型) Dialogues (对话) Extensive Sentences (拓展句型) Practice (操练) Fun Time (开心一刻)
为了规范事业单位聘用关系，建立和 完善适 应社会 主义市 场经济 体制的 事业单 位工作 人员聘 用制度 ，保障 用人单 位和职 工的合 法权益
商务英语课件文档 A4
Lesson OneSkill TrainingBusiness Card一般公务名片包括：姓名、职务、单位名称、地址、电话等。
1. 姓名：中国人的姓名的英译应遵循汉语拼音的原则。
即姓在前，名在后，按音译。
须注意的是无论姓还是名，如果它的第二个音节以元音或以辅音g, n 等开始，有可能与前面的音节发生连读时，可用连词符号―-‖或隔音符号―’‖把它们分开。
如：王锡安，可译为：Wang Xi-an, 或Wang Xi’an。
姓名的前面可加头衔，如：Prof. ,Dr. 等，女性姓名前面视需要可加上Miss, Ms., Mrs.等。
2. 职务：职务的翻译主要靠借助词典，企业里的人员常常使用manager，事业单位负责人，当你没找到更适合的词的时候,可用director,如局长、部长、处长、院长、社长、所长、厂长、经理、董事、导演等。
参考：Vice-President of Sales 销售副总裁Senior Customer Manager 高级客户经理Sales Manager 销售经理Regional Sales Manager 地区销售经理Merchandising Manager 采购经理Sales Assistant 销售助理Wholesale Buyer 批发采购员Administration Staff 行政人员Administrative Assistant 行政助理Hardware / Software Engineer （计算机）硬件/软件工程师3. 组织机构名称：组织机构名称的翻译应遵循两个原则：名从主人的原则和约定俗成的原则。
名从主人指如果某单位已有自己的英文名称，我们不能擅自更改,只能尊重它原有名称。
约定俗成指的是要符合英语国家的称谓习惯，不能按中文的意义生搬硬套。
组织机构的名称一般由四个部分组成：所在地区名、专名、类名和通名。
例如：天津宏大科技公司。
Tianjin Hongda Science-technology Corporation地区名专名类名通名其中，所在地区名和专名可用汉语拼音表示，类别名称和通名要按意译。
商务英语基础课件PPT
Phone Answering Tips
➢ contact business ➢ critical 决定性的 严重的 crucial
eg. Poverty is a critical issue in today’s world. 批判的 The report is highly critical of this phenomenon.
Related Words and Expressions
vibration 震动 silence 静音 country code 国家代码 +86 area code 区域代码 +0318 dial the wrong number 打错电话 hold on/hang on/hold the line 稍等 long-distance call 长途电话 local call 市内电话 conference call 电话会议 crossed line 线路干扰 phone directory 电话簿
➢ What would you like to do as your career? Why? teacher, public servant, white-collar worker, start your own business, cook, singer, movie star, doctor, policeman; indoor, outdoor, during the day, at night
中英双版扁平化经典蓝商务ppt模板(中文)
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BEC 商务英语初级 第4单元课件
Speaking： On the phone 打电话
Calling
This is …,of… It’s … of… Hello, I’d like to speak to … I’d like to speak to …,please. Can I leave him a message? I’ll call back later. I’ll give it (the number) to you.
import n. vi. & vt. 进口 export n. vi. & vt. 出口 competitor n. 竞争对手 wholesaler n. 批发商 warehouse n. 仓库 audio product 音响产品 ban n. & vt. 禁令 fashion industry crisis 服装行业危机
Office Supplies 办公用品
calculator n. 计算器 diary n. 记事簿 staple n. 订书钉 stapler n. 订书机 scissors n. 剪刀 pin n. 大头针 clip n. 回形针 tape n. 胶带 glue n. 胶水 paste n. 浆糊
Tips
4.2 Business communications 商务沟 通
Focus
学习重点
熟悉与商务沟通相关的话题 学习掌握如何进行商务沟通的相关技能 练习在听力过程中寻找具体信息 学习掌握
will 的用法 掌握回复投诉信的写法
New words & Expressions
Effects
Listening : Views on import controls 对控制进口的看法
商务英语初级教程1-4课件
Introduction to Business Eng lish
基础知识
学习商务英语的基础知识， 包括语法和词汇。
商务术语
掌握常见的商务术语，以便 在工作中有效沟通。
沟通技巧
学习在商务环境中进行有效 沟通的技巧和策略。
Greeting s and Introductions
商务问候
学习在商务场合中进行问候和介 绍的方式。
商务英语初级教程1-4课 件
欢迎来到商务英语初级教程1-4课件！在这个课程中，我们将介绍商务英语的 基础知识，包括问候和自我介绍、公司结构和部门、工作和责任、办公设备 和用品、电话礼仪和用语、电子邮件写作和礼仪、给予和接受指示、预约和 安排会议、旅行和交通、预订酒店和餐厅、谈判和讨价还价、演讲技巧和技 巧、商务文化和礼仪、商务函电写作技巧、全球商务和跨文化交流。
指令应该准确、简洁和易于理解。
积极反馈
2
提供及时的积极反馈，以便员工理解他
们的工作，并改进。
3
沟通技巧
了解有效沟通的技巧，以确保指令得到 正确的执行。
办公用品
掌握办公用品的常见名称和用 途，如文件夹和笔记本。
节能环保
学习如何在办公环境中实施节 能和环保措施。
Telep ho ne Etiq uette and Phrases
接听电话
学习接听电话的礼仪和常用 用语。
电Hale Waihona Puke 转接了解如何正确转接电话，并 提供准确的信息。
电话会议
掌握电话会议的礼仪和注意 事项。
会议礼仪
了解商务会议的礼仪要求和注意 事项。
名片交换
掌握正确的名片交换礼仪，以展 示专业形象。
C om pany S tructure and D epartm ents
新编剑桥商务英语初级第4单元TPI 课件
Key Points
be（get） stuck：
在该文中意思是“被困住”。
stuck 是 stick的过去分词。 如： I was stuck in the traffic in London.
The little girl has been stuck in the elevator for 3 hours.
Key Points
flood the market 像洪水般充斥市场
flood 用作动词，含有比喻意义，表示“充 斥：以丰富或过多的东西充满”。
如： Cheap foreign goods are flooding the market.
Text Structure Analysis
Topic sentence The Fashion industry in Europe is facing its biggest crisis in recent history.
Useful Words and Expressions 1. import [im'pɔ:t, 'impɔ:t] 2. export [ik'spɔ:t, 'eks-, 'ekspɔ:t] 3. competitor [kəm'petitə] 4. wholesaler 5. warehouse 6. audio product 7. ban 8. fashion industry crisis
clothes
衣服、衣物
复数名词(无单数形式)，谓语动词用复数。意义与 clothing相近，但意义比较具体。其前不可加不定 冠词，也不可加数词，但可用 some，these， those， many，few 等词修饰。
职业综合英语教学课件-办公室礼仪office_etiquette
-16-
• What is imperative？ • Why？ • How？
-17-
5 Always say please and thank you
• If you have received a private call on your cell phone, walk down to the corridor（走廊） or to find a room with a door you can shut to take the rest of the call if you’re likely to disturb（打扰） others.
• Moreover, office etiquette is the key deciding factor in how your colleagues will respond to you and come to your rescue给(某人救急) when you need help.
-3-
2
Why do you need to know office etiquette?
• Office etiquette helps smooth（使顺畅） the wheels of daily interaction（互动） within the office.
• What’s more, office etiquette ensures that you don‘t become office enemy number one because you’ve been irritating(打扰) people with unhelpful habits or comments.
职场实用英语交际教程初级课件U4
Core Digi Company specialises in electronic products. Nick Brown, a new technician in the company, is responsible for responding to customers’ technical enquiries. One day, he receives a call from Wang Yue, a customer care adviser. Wang Yue passes two customers’ enquiries on to Nick and asks him to reply to their questions.
职场实用英语交际教程（初级）——Unit 4
Set the task
Scripts
Wang Yue: Nick: Wang Yue:
Nick: Wang Yue:
Nick:
Hi, is that Nick? This is Wang Yue from Customer Care Centre.
Yes, what’s the matter?
✔D. Reply to the customers’ enquiries.
职场实用英语交际教程（初级）——Unit 4
Set the task
Understand the text
2. Listen again and fill in the blanks.
1) Wang Yue received two calls from customers who are having problems with their __s_m__a_rt_p_h_o_n_e_s__.
商务风办公室5S管理培训PPT讲座资料课件
5S 管 理 概 述
办公桌面-文件架、文件夹
• 文件架要统一颜色，黑色/蓝色，以3层为标准配备。
• 文件架由上往下每格标示待办事项、紧急事项、已处理事项。每格放置2-3个颜色统一 的文件夹，所有资料须夹入文件夹中，不可散落放在文件架上 。
春姑娘不情愿地离开了办公室，夏先 生开始 了自己 的工作 ，他先 为小树 披上大 号的衣 服，再 提醒太 阳公公 ，春天 已经过 去了， 转眼就 到了八 月，夏 天就这 样戛然 而止了 。
5S 管 理 概 述
春姑娘不情愿地离开了办公室，夏先 生开始 了自己 的工作 ，他先 为小树 披上大 号的衣 服，再 提醒太 阳公公 ，春天 已经过 去了， 转眼就 到了八 月，夏 天就这 样戛然 而止了 。
办公室的总体要求
办公桌台面上只放置与工作相关的物品； 工作中的相关文件、记录分类摆放整齐、填写清楚无误； 办公桌面、地面干净整洁，无纸屑、杂物等； 文件夹明确标识，整齐放置； 标识牌悬挂端正，位置正确； 私人物品放在抽屉，不得有贵重物品； 电脑、电器的线路都统一束好，不杂乱无章悬挂或抛落
5S 管 理 概 述
办公桌台面区域划分展示
办公桌面区域划分为：文件架、 笔筒、水杯、电话、台历、显 示器、键盘。 春姑娘不情愿地离开了办公室，夏先生开始了自己的工作，他先为小树披上大号的衣服，再提醒太阳公公，春天已经过去了，转眼就到了八月，夏天就这样戛然而止了。
春姑娘不情愿地离开了办公室，夏先 生开始 了自己 的工作 ，他先 为小树 披上大 号的衣 服，再 提醒太 阳公公 ，春天 已经过 去了， 转眼就 到了八 月，夏 天就这 样戛然 而止了 。
ADMINISTRATION
汇报人：某某某
Байду номын сангаас
商务职场英语Unit-1-4-(课文录音稿)
Martha: I think it’s time we started thinking about our future and making decisions about what we want to do when we finish this course.John: Oh, Martha, you’re always so serious! We still have two months before we take our final exams. Martha: I know, but you can’t just suddenly wake up the day you finish college and find a job. You need to plan.John: You’re right, of course. But where do we start? The course we’re taking is General Business and there are so many choices like Human Resources, Sales, Marketing, Finance, and so on. And I’m not even sure what I’m interested in.Martha: Yes, I know. There’s a lot to think about, but maybe we can start by thinking about our specific interests in Business. For example, I think that you should go into Marketing.John: I’ve thought about that too, but I’m not sure. I suppose we should think about our different strengths and weaknesses in each area. A job in Human Resources or Management would probably suit you. You are bossy—you just love telling people what to do!Martha: Hey, that’s not true. It’s just that I like organizing people and I think I’m pretty good at it. John: Well, build on your strengths. I think we should also have a look at some ads and find out what kinds of jobs are out there in the real world.Martha: Okay. Let’s buy the newspaper every day this week and look at job ads in Business. We could also go to some companies and find out what skills and qualifications are needed for each department.John: Good plan. I think maybe we should go to see our college counselor too. She may have some useful advice for us.Martha: Let’s do that. I’ll call her office tomorrow and see when we can get an appointment. I’ll arrange for both of us to see her.John: Great! I’ve got to hurry. I have a class in ten m inutes. Bye.Martha: Okay. See you later.T-3Mrs. Mills: Good afternoon, Martha and John. It’s goodto find students who are thinking about how to get a job.Basically, it’s a process and certain steps need to be followed. Let me take you through the most important ones.**But before we even begin we need to focus your search by matching your interests with your skills, abilities, personality,①training, and qualifications.Now, I see from your files here that you are both taking General Business courses and will graduate in June. The field of Business is very broad, ②so we need to think of your particular strengths and what you do and do not enjoy doing.**For example, if either of you like working with and helping other people you would probably enjoy a career in Human Resources. The responsibility of the Human Resources employee is t o③match the person with the position. Recruitment can be done externally when a new employee is brought into the company or internally from within the company, which might involve promotion. The HR department also looks after staff development, welfare, and motivation. In other words, here you try to keep everyone happy.Now if that’s not you and you think you would enjoy the more aggressive side of the business world, there is sales and marketing.④There your focus is the customer and convincing him to buy and for this kind of job you need to be tough.And, of course, if you like precision and attention to detail, there is the world of finance.⑤This kindof job includes the many aspects of calculating expenses, profits, revenue, and of course, investment. You are going to have to give this some thought and not only about the jobs themselves, but the kinds of companies where you can work, which will make these jobs vary.In the meantime, I can get you started on the form-filling, CV writing, and tips for interviewing. So shall we begin?T-4Martha: John, remember Mrs. Mills talked about strengths and weaknesses? I’ve seen those on the applications and find it really hard to look at myself and decide what my strengths and weaknesses are.John: I know, my brother said it’s a matter of finding the balance between selling yourself and what you are good at, but not making yourself sound perfect. In other words, you need to be a bit critical of yourself without overdoing it. OK, so let’s think and help each other out.Martha: Well, John,I think you are really good at networking. **You have a way with people and making contacts that I think would be very good in sales and marketing.John: Wow, thanks, Martha. You’re normally not so nice to me. As for you, I think your skills are organizational. You are very good at planning and seeing things through. This is definitely one of my weak areas. I think I’m just a bit lazy about getting myself moving.Martha: Well, John, I don’t think it’s a good idea to tell a prospective employer that you’re lazy. You can’t completely hide the negative, but you need to put it in a more positive way. How about saying that you might be considered a bit disorganized, but that’s beca use you focus on the communication side of the task and you’re working on your organizational skills.As for myself, I could say that some people might say that I’m impatient, but this may be because I have a lot of drive and enthusiasm to get the job done. **I still organize myself and check everything as I go along.T-5HR Manager: Your resume is a very important document and with your application and cover letter it’s the employer’s first introduction to you, and the measure of your suitability for the j ob. Remember that employers receive a lot of applications, so you have to make all your documents as readable and as user-friendly as possible.The layout of your resume should be in a simple font, 11 or 12 point in Times New Roman or Arial script. Your contact details should be up-to-date and the e-mail address serious and not too much of an attention-grabber.We generally advise people not to include age and marital status because some people object to being asked these questions. Likewise, you don’t have to include information about your religion though sometimes this question may appear on the application form. It’s advisable to include all information about your work experience, including temporary and part-time jobs since this will give the employer some insight into your background in dealing with customers and working as part of a team. Of course, give all relevant information about your education and include details on your involvement in sports and volunteer work, too, because this shows your personality. Of course, you should read the job ad carefully and follow the instructions given there. Make sure that you get approval from your references before including their names on your resume.Any questions?T-6Manager: Jane, what was your overall impression of the applicants?Jane: I was impressed with both, but for very different reasons.Manager: Yes, I agree. Applicant 1 has quite a lot of experience—overall 20 years, but is a little shortin academic qualifications.Jane: Yes, that’s true whereas Applicant 2 has an M.A. in HR, and a very recent one, as well as a General Business degree. It’s very important to have up-to-date theoretical knowledge. Manager: You’re right about that, but on the experience side don’t you think she’s a little weak? Jane: Of course, but she’s worked at that mortgage company, which has given her some experience on the financial side of things whereas Applicant 1 has had more experience, but in more general situations.Manager: True, but look at the wide range of responsibili ties he’s had in very important HR areas at management levels.Jane: But we’re looking for someone who’s a team player and that’s probably easier for a person who’s new in the workplace. I wonder about the flexibility of a person who’s been in management f or so long.Manager: Let’s invite them both for an interview and keep these questions in mind as we’re interviewing.Jane: Good plan. I’ll call them and make arrangements.T-7John: Can I send an e-mail instead of a cover letter with my application?Teacher: Yes, of course, if an e-mail address is included in the ad. Martha: I know we use e-mail all the time and chat to each other, but①can I use it in the same way for business communication? Teacher: No, definitely not. There are certain rules you have to follow—we call it e-mail etiquette and it’s important that you follow all these conventions.Martha: Sometimes we don’t use an opening greeting in our e-mails. Is that OK for business e-mail? Teacher:②You should always open with a greeting and end with a final salutation. When you don’t know the person, use the same opening as you would for a letter, that is. Dear so and so . . .④Make sure you add your signature at the end. If you’re sending an e-mail to a colleague or friend you can just use the person’s name.John: What about length? I don’t like reading from the computer screen and③I hate it when I get a long e-mail.Teacher: I think most of us feel like you, John. It’s good to stick to one page—no more than a letter-sized page if printed out. You should use paragraphs as well.⑤When you look at the cover letter you see it’s divided into paragraphs—you should do the same on the e-mail.John:⑥Can I depend on the computer to do the spell-check and grammar-check?Teacher: No, not really because, as you know, that feature is not always available on the e-mail program so make sure you check and edit it yourself.⑦Remember also that it’s OK to add gimmicky things like smiley faces when e-mailing friends and family, but never in a business e-mail.T-8Speaker: Knowing how to prepare and behave is one of the keys to a successful interview. First impressions are based on appearance, so it is very important to pay attention to how you dress.①Wear clothes that are fashionable, but appropriate and②never show up for an interview in flashy loud clothing. This gives a very poor impression and possibly causes interviewers not to take you seriously. Remember, before you go to the interview,③do your homework and find out all you can about the company. Then when you go inside④you can relax and be natural. Wait for the interviewer to invite you to sit down and⑤be formal and polite in your opening greeting.⑥Never say anything negative about a past employer even if you have had unpleasant experiences in your last job.⑦Do n’t be afraidto keep eye contact with your interviewers and try to⑧avoid giving short answers to questions. You can direct the flow of the interview by developing your answers.T-9Interview 1Interviewer: Have you checked out our company on the Net?In terviewee: Yeah, there’s a lot of stuff out there.Interviewer: Were you impressed with what you read?Interviewee: Yep, sounds pretty good.Interviewer: Are you interested in working for us?Interviewee: Yeah, I think so.Interview 2Interviewer: What appeals to you about working for a company like ours?Interviewee: Well, from what I have researched I think working with your company would be very challenging and would also give me the opportunity to learn and interact with experts inmy field.Interviewer: What kind of asset do you feel you would be to the company?Interviewee: Well apart from the qualifications and experience that I have, I also feel that I am a highly motivated person who is capable of working in a team or alone.Interview 3Inte rviewer: So, you’re interested in joining our company.Interviewee: Yes, that’s right.Interviewer: Do you know anyone who works in the company at the moment?Interviewee: Yes, I have a couple of friends who are working here.Interviewer: And what have they told you about the company?Interviewee: That you are all very nice and helpful.T-10Speaker: In the traditional approach to selling, the salesman was someone who did it because he couldn’t find another job. Selling often meant sticking your foot in th e front door, bullyingyour way into a home, or conning the person into coughing up for a product that they mayor may not need like a set of encyclopedias for the children. These days the image of thesalesperson has changed drastically and a lot of preparation and psychology have gone intoturning out a good salesperson. Still it does help if you have certain personalitypick up on the personality traits of another and build on this insight to create an emotional link is likely to succeed atsales. Such a salesperson recognizes the indecisiveness of a prospective customer and helpsthem make up their mind in favor of the product. It’s important that the salesperson likespeople and is able to tune into their different needs and wants. It’s also important to be agood listener and pay attention to the value system of the customer. It’s also a good idea tosell products that interest you as this makes selling easier.T-11Salesperson: Good morning.Can I speak withGeraldine Murray, please?Woman: Speaking. How can I help you?Salesperson: My name is William Cosgrave and I work for Telefast, a cost-cutting company that will reduce your phone bill by at least half. I hope this is a convenient time to talk.Woman: Well, I am a little busy right now . . . What’s it about?Salesperson: Oh, I’m sorry. I hope you received the brochure we sent out on how to cut your phone bills in half.Woman: No, I didn’t receive anything, but if there’s a genuine way to help reduce my phone bills, count me in. Can you give me a quick explanation?Salesperson: Certainly. It’s quite simple. I can send you information on the different deals that we offer.If you’re interested, just complete the application form and send i t back. We have a specialoffer if you sign up this month. For just $6.99, you get all local calls free for one month andafter that a 50% reduction on these calls. And if you make international calls atoff-peak times, there is a 40% reduction and a 25% reduction at busy times.Woman: Hmm . . . that sounds interesting. How do I sign up for this?Salesman: Just give me your address and I’ll send out the information today. Remember, if you want the free calls for a month, you need to apply right away. Can I just check that I have yourcorrect address?T-12Speaker: Today, I am going to give you some advice regarding what to do and what not to do when giving a presentation. It’s important to remember that though your purpose is to inform and share with your audience, you should select what they can comfortably deal with in a single sitting and not overload them with minute details. The next thing you must ensure is that you arrive organized for your presentation with your notes in order. The content should be organized in a logical way and you should inform your audience of this layout in your introduction. Make sure you do not wander into asides and unrelated comments. Stick to the main point. Also, it’s important to establish a good rapport with the audience and to make eye contact with your listeners. Don’t shout or whisper, but speak clearly and loud enough for everyone to hear. Keep your voice at a comfortable speed. Finally, conclude by summing up the essential points and then ask if anyone has any questions.T-13Presenter #1: Hi, everyone. Good to see you all here and thanks for coming along. I hope you will find my topic interesting and not boring. Okay, let’s start, shall we? Can you all sit down and listen, please? Right now, where are my notes? Hmm . . . they’re in a bit of a mess. Hang on a minute while I get organized.Presenter #2: Good afternoon, everyone! Welcome and thank you for coming along to the presentation.Today, I would like to look at some recent trends in the sales of organic produce, especially through supermarket outlets. The talk will last about forty minutes and then we will have about ten minutes at the end for discussion, so please save your questions until then.Presenter #3: So, we’ve looked at how the Organix Company got started and we have considered one of their principal achievements. Before considering their other two important accomplishments, let’s take a quick look at the management structure of the company. Now does anyone have any suggestions as to what those two other accomplishments are?T-14Kathy: Good morning. Furniture Wholesalers. Can I help you?Benson: Hi. This is Craig Benson here from Hooliers Hotel.Kathy: Oh, hi, Mr. Benson. How are you? It’s been a while.Benson: Yes, hasn’t it? I think it’s been over a year since we talked. How’s business?Kathy: Very good. We’ve expanded. We opened a new warehouse about six months ago and took onfive new employees.Benson: That’s great! I hope you are not too busy to fill our order. We’ve expanded also and need lot s of new furniture.Kathy: Oh, that’s great. So how can we help you?Benson: Well, first I need to know if we can have a rush on this order since it’s coming up to summer.We need to have it delivered before May 15.Kathy: I’ll have to check with deliveries. Let me know what you need and then I’ll get back to you. Benson: Fine. Right, let’s see—10 double beds, 20 single beds, 30 closets and matching dressers.That’ll do for now but I think we’ll also need some dining room furniture.Kathy: Okay, that’s 10, 20, 30, and 30. Let me call you back in an hour or so after I’ve checked delivery availability. Then I can get all the details for delivery if it is possible.T-16Sales: . . . so, I’ll need to set up a new account for you, especially if you say that you want to becomea regular customer. First of all, let me have the name and address of your business.Buyer: Okay, the name of the restaurant is Totally Natural and the address is 43 Riverside Way, Delham.Sales: Delham . . . Right, that’s just inside the li mit of our delivery service. Now just give me an account number that we can use for all our transactions. With this number, it’ll be easy to find your account details each time you call.Buyer: I see. Okay, let’s use 1979. It’s easy to remember as it’s the year I was born.Sales: Okay. We put TF in front of that, which stands for Truck Freight. So, when you call, please quote TF-1979, which is your purchase order number. Now what can we prepare for you today? Buyer: Today we need 5 pounds of cauliflower, 10 pounds of potatoes, and 8 pounds of onions. Sales: Right. That, according to our codes, is 5 x #05, 10 x #04, and 8 x #02. Items will be delivered first thing tomorrow morning.T-17Situation 1Customer 1: Hi, I was in your store last week and I bought myself a jacket. I wore it for a few days, but I really didn’t like the color. I’m wondering if I can exchange it or get my money back.Situation 2Customer 2: Good morning. I’m calling about the digital camera that I bought yesterday. When I tried to use i t today the zoom lens didn’t work.I’d like to return the camera and get a replacement or talk with someone who knows something about the camera who can perhaps guide me through the process.Situation 3Customer 3: Hi, there. I just picked up a TV at your store yesterday afternoon and when I was taking it out of the car it sort of accidentally fell. It looks okay, but the picture is pretty fuzzy. Do you think I can have someone look at it or get a replacement or a refund?T-18Situation 1Customer: Good afternoon. I would like to speak with the manager, please.Salesperson: Why? What’s your problem?Customer: Well, I bought this DVD here three weeks ago and have had several problems with it in that short time. Each time, I bring it back here, someone looks at it, adjusts something, and saysit’s okay. But then when I get home it doesn’t work.Salesperson: Hmm . . . Are you sure you know how to operate this machine?Customer: Young man, I’ve been a customer at this store for several years and no one has ever spoken to me like this before.Salesperson: Okay, okay. I’ll get someone to have a look at it.Situation 2Customer: I’m returning this jacket because it’s not really the right fit and it’s sort of heavy. Salesperson: I’m very sorry, sir, but that jacket w as bought during the sales and the store policy is no refunds on goods bought during salesCustomer: Oh, be reasonable! It’s just a jacket. I’m sure you still have some others inside. Surely you can exchange just one jacket.Salesperson: Sir, it’s impossible. Our policy clearly states “No exchange on sale items.” I can’t do anything to help you, I’m afraid.Customer: Oh, this is ridiculous! I’m never going to shop here again!Situation 3Customer: I just bought this new TV and when I got home it didn’t work.Salesperson: Okay, if you could wait a moment, I’ll have someone look at it.Customer: Look, I have been waiting for five minutes! I can’t stand here all day. I have to get back to work. Listen to me. I need this TV to be fixed right now or I need a replacement Salesperson: Please stop yelling. The service manager is busy right now and so you’ll have to wait. Customer: I’m not going to put up with any more of this. Call the manager right now!T-19Speaker: The Internet has expanded our choices of where and when to shop, but it also has its hazards.Here are some things that you should think about before becoming an Internet shopper.It is safer to buy from reputable companies, so do a little research on the company before making your purchase. Check carefully all the contact details of the company. Look for a street address and a landline telephone number, not just an e-mail address. Also, consider any extra costs—things like shipping costs and taxes—that you may have to pay and decide if it’s actually wo rthwhile buying online.Generally, people pay for online goods with credit cards. Make sure that the site is secure. At the bottom of the page, you should see a small “s”—which stands for “secure”—along with a picture of a padlock. Make sure you keep copies of the order form and the acknowledgement notice that you receive.When you buy online, you have the same legal rights as when you buy in a store. However, it’s very important to read all the terms and conditions of the sale before you buy.Always check your bank statement after making a purchase and make sure that only the amount that you paid has been deducted from your balance.Each country has its own consumer affairs offices that should be able to advise you if you find that you have been cheated while shopping online. The most important thing to remember is “If in doubt, don’t buy.”T-20Speaker: Companies advertise their products for three main reasons.①The first reason is simply to inform the public that a particular product or service exists. This type of advertisement gives factual information about a product, provides price details and information about any special offers. This is called informative advertising and it concentrates on just giving the essential details. It’s often used to give in formation about household products that people buy regularly.②The second type is persuasive advertising and its function is to convince people to buy aproduct or service. The advertisement tries to achieve this by telling people that the product or service will bring beneficial changes to their lives. This often happens with cosmetic products where a person is persuaded that a certain face cream will rid them of wrinkles and make their skin look fresh and young. Services like cosmetic surgery work on the same principle.③The third type of advertising is known as competitive advertising because the purpose here is to convince people that a particular company’s products or services are better than any other produced by its competitors. In some countries, companies are allowed to mention their competitors by name in their advertising. In other countries, this is not permitted.T-21Speaker: Branding, like marketing, is as old as the concepts of ownership and selling. In former times, people branded an item simply to show who the owner was and, of course, this is still one reason behind branding. In the past, a mark was placed on the ear of a sheep or cow to identify the owner. In the same way, the earliest craftsmen put a simple mark on a product to show ownership. This was often just the craftsman’s name, in the same wa y that a painter still signs a painting. The marketplace was somewhere you went to get your practical needs and the sign or brand indicated the person who could satisfy those needs.In the 21st century, brands are more likely to signal the availability of a product, but their role has changed quite a lot. While still indicating where a product can be found, the scope of the brand is much wider now and is often associated with certain qualities the product may have. In addition, certain brands have become status symbols, particularly among young people. This can be seen in all kinds of goods such as sportswear, shoes, T-shirts, and even in services where a hotel brand does not indicate just a bed for the night, but a whole host of associated luxuries.T-22Speaker: Good morning, everyone. Well, I think we are all clear by now about the importance of knowing as much as possible about potential customers and possible competition from other companies when we set out to market a new product. Today, I want to look at the different ways we collect data. We want to find out all we can about consumers’ income, likes, dislikes, and where they live. We also need to investigate our competitors’ prices and methods of advertising.There are two ways of getting this information. The first is through primary research and this involves getting out there and talking to people. We prepare a questionnaire that considers the likes, dislikes, and income levels of consumers, and we try to find out what newspapers and magazines they read. This information can also be gathered via a phone interview. We can also make note of what shoppers buy when they go out as well as using television panels where consumers and retailers give feedback.The other type of research requires less physical effort and is often referred to as secondary research. Sales reports and trade figures are analyzed for existing information Magazines, newspapers, and government publications as well as Internet searches provide useful data. So let’s consider some of these in more detail . . .Tom: I hate these monthly meetings! They are just a waste of time even though I know it does give usa chance to talk things over face to face. Today I have a lot of work on my desk.Monica: Well, you do have a point, Tom, but I think meetings do help us clear up some *ambiguous issues that might be troubling people. You have to admit that in this company management is very fair and through these meetings they keep us well *briefed on new proposals and developments. Tom: Well, I guess you’re right. I’ve worked at other places where staff is never included in decision-making but that’s certainly not true here and we do have lots of opportunities to give our feedback.Monica: I’m glad you’re coming round to seeing the benefits, Tom. Remember also we get a chance to be involved in the planning stages and *input our views on the whole process.Tom: Okay, got it, but these meetings always come at a bad time for me when I have lots of work going on.T-26Steiner: Lisa, I’d really like to get this agenda ready and out to the staff by tomorrow morning. Can you type it up for me, please?Lisa: Certainly, Mr. Steiner. Could we just run through the items that you want me to include? Steiner: Well, the first thing is to get the minutes of the last meeting out of the way and any questions that might crop up from those.Lisa: Don’t forget that there are two new staff members to be introduced.Steiner:Yes, that’s important. Thank you for reminding me. We’ll welcome them immediately after the apologies for absences.Lisa: Right. Okay, I’ve got all that.。
9-27商务英语课件
9-27商务英语课件BUSINESS ENGLISHLecturer:Sunyunyan, Songjieyan1.2 BUSINESS SKILLS: Making contactsStarting a conversation Vocabulary Listening Job responsibilities Reading Speaking Life’s all about making connections Developing a conversation Writing Business correspondenceVOCABULARYJob responsibilities1 Tell your partner about your job. Use theseexpressions and choose the correct preposition. ? ? ? ? ? ? ? I work of/ for/ about… I’m involved in/ of/ for… I’m responsible for/ of/ about… I deal for/ with/ of… I usually report up/ at/ to… I’m in charge for/ of/ to… I specialize about/ in/ for…2 Think of one person you see and speakto in connection with your work.. at least once a day once every six months Tell your partner about these two people. Explain the connection and what they do.3 Why is making contacts , or ‘networking’,an important part of many jobs? Is that true for you? Possible answer ‘Networking’ is the skill of making con tacts and can help people progress in their career through knowing the ‘right’ people. The skill is important in areas such as sales where you need to develop relationships with potential customers.READING4 Read the article below about some new networkinggroups specifically for businesswomen. Choose the best word A, B or C to fill the gaps 1-10.1. A. attending2. A. ideas3. A. department4. A. work responsibleB. going B. sugar B. company B. chargeC. meeting C. money C. group C.5. A. to B. in C. about To you, networking might mean (1)____a conference or trade fair event to meet new clients or partners. Or it could be the coffee break at work where you share (2)_____ with colleagues in other departments. But nowadays networking has become an event in itself. For example, Pricewaterhouse Coopers offer its female staff a formal networking (3)_____ called PwCwomen. With 900 members, it organizes events ranging from informal drinks evenings to coaching events. Tina Hallet, who is (4)_______ for the group, says that she got involved (5)________ networking because ‘I’d got to a reasonably senior level and I wanted to help other people to maximize their potential.’6. A. run7. A. speakB. control B. knowC. produce C. be C. make C. extra C. success8. A. do B. see 9. A. socializing B. work 10. A. talk B. withYou don’t have to be senior to (6)_____ a network though. Vicky Wood and Sally Hopkins had the idea for the City Girls Network when they first moved into London’s corporate world and wondered how to g et to (7)______ other women. ‘We couldn’t find anything for people with no experience. So we thought we’d start our own.’ From twelve friends meeting regularly, it rapidly grew to 250 members from many different organizations. It’s a great way to (8)_____ useful contacts and bring in potential business. Fiona Clutterbuck is co-chair of a network for the bank ABN AMRO. ‘Women tend to think of networking as (9)_______ and give it low priority.’ but given thechance, women will network –as the bank’s last ‘sp eed networking’ event demonstrated. ‘With over100 women and men, it was a great (10)_____. It is amazing how many people you get to meet from different parts of the organization.’Words and Phrasesnetwork v. 建立关系网，建立人际网 maximise/maximize v. 最大限度地使用、发挥作用socializing n. 参与社交，交际trade fair event 商品交易会 coffee break 工间咖啡休息时间 drinks evening 晚间酒会coaching event 专项体验训练活动corporate world 商界useful contacts 有用的人脉关系‘networking’ event 联谊活动，“牵线搭桥”活动Pricewaterhouse Coopers，PWC 普华永道会计师事务所The City Girls’ Network，CGN 年轻职业女性网ABN AMRO 荷兰银行READING Life’s all about making connections5 According to the article , where do people network andwhat are the reasons? Answers People network at: ? conferences ? trade fair events ? coffee breaks ? formal ‘networking’ events The rea sons are: ? to help people maximise their potential ? to get to know other people ? for people with little experienceLISTENINGStarting a conversation6 Listen to four people starting conversations. In eachconversation decide where the speakers are making contact. Conversation 1:_______ C A Conversation 2:_______ D Conversation 3:_______ Conversation 4:_______ B A. At a conference B. Over dinner C. In someone’s office D. On a training course7 Match the expressions on the left to the responses on the right.0. I’d like to introduce you to Marek. 1. Nice to meet you atlast. 2. Do you two know each other already? 3. Would you like a coffee? 4. So have you enjoyed this morning? 5. Is this your first time at one of these events? 6. May I join you? 7. You’re a colleague of Martin Obach, aren’t you? 8. How do you know him? 9. How many children do you have? 10. Have you always lived in Lille? 11. I know your company is looking for a partner on this Thai project. A. Yes, it is. And you? B. Hello, Marek. How do you do? C. Thanks. D. Pleased to meet you too. E. Sure. F. Two. Twins. G. Yes, most of my life. H. Yes. Is that something you might be interested in …? I. Well, we’ve spoken on the phone a few times. J. Yes, it was very interesting. K. That’s right. He works in our Barcelona office. L. We were both at Elcotil together.LISTENING Starting a conversation8 listen and check your answers. 9 Work in pairs. One student says expressions 0-11.The other student closes this book and gives an appropriate response.10 In conversation 4, the two people start discussingpersonal topics such as where they live and their family. Would you discuss these topics in your country with business colleagues? What do you think are good topics for networking? Make a list of topics with your partner.SPEAKING Developing a conversation 11 Work as a class or in large groups. You are at anetworking event, so stand up and walk around. Meet one person and have the conversation below. At the end, move on to a new person.Useful Expressions (Ⅰ)Do you two know each other already? Have you always lived in...? How do you do? How do you know him? I deal with (I)specialise in… I usually report to… I work for… I’d like to introduce you to… I’m in charge of… I’m involved in… I’m responsible for…Useful Expressions (Ⅱ)Is that something you might be interested in? Is this your first time at…? May I join you? Nice to meet you… Pleased to meet you too. So have you enjoyed…? We were both at [name of company] together. We’ve spoken on the phone a few times. Would you like a…? Yes, it was very interesting. You’re a colleague of…, aren’t you?WRITING Business correspondence1 Read the correspondence on Evelyn’s desk and answer thesequestions.1 Is it all related to her work?2 Which is formal? What is it about the content and language which tells you this?3 Which is ‘internal communication’? Did anyone else receive it?4 How is the memo different to the letter and the email? Think about the following: ? ? ? ? ? ? ? the layout the beginning and the end the paragraphs telephone number as soon as possible at Subject (or) With reference to5 Find abbreviations which mean the following?WRITING Business correspondence ? MemoMEMO备忘录：是商务信函中的一种，主要用于公司内部对公司的职员、部门通报信息，如会议安排、情况报告、问题处理等。
商务英语 BEC初级听力(超详细课件)
BEC初级听力第一课时听力考试介绍40 分钟（30+10）4个部分30个题两种题型：选择、填空（14，23）听力来源：真实、没有偏见，都与商务有关包括访谈、打电话、面对面的交谈、记录片目的：测试听力技巧和策略四个部分：1部分：8段很短的谈话或独白（15-30秒）2部分：一段简短谈话或独白（90秒）3部分：一段独白（2分钟以内）4部分：一篇较长的正文（3分钟）1部分：选择题8个3选项：文字、图片、图表、示意图测试重点：测试学生1 理解口语2 获取事实性信息：名字、时间、地点、图表趋势、地图上/房间中某处位置等2 部分填空题7个试题：表格、统计表、图表、便条测试重点：数字：日期、价格、百分比、数量、金额3 部分填空题7个试题：表格、记录测试重点：单词4 部分选择题8个3选项：文字内容：1. 一个人的独白；2. 两个人对话、访谈、谈话；3. 三个人讨论、会话测试重点：1. 理解主旨的能力2. 获取具体、详细信息的能力3. 了解说话人意见的能力试听体验Test 1Part 11 Why does the woman want the job?A to reduce travel timeB to learn about the computersC to earn more money2 When is the trade fair?3 What is the purpose of today's meeting?A to discuss a merger planB to obtain some adviceC to sign a contract4 Which chart shows this year's sales?5 How much will Emma's hotel bill be?6 What will the finance company give advice about?A buying sharesB setting up a small businessC paying less tax7 Which graph are they looking at?8 What's the problem with the seminar?A the speaker's availabilityB the size of the roomC the low number of bookings听力原文：Listening Test 1This is the Business English Certificate Preliminary 2,Listening Test 1.[pause]Part One. Questions 1 to 8.For questions 1-8 you will hear eight short recordings. For each question, mark one letter (A,B or C) for the correct answer.Here is an example: When were the machine parts sent?[pause]Woman: Mr Hooper rang. He needs those parts for the packing machine by the third.Man: Well, it’s already the first today…but wait …no, it’s OK. They were sent out on the thirty-first.Woman: Good. He’ll certainly get them by the third, then.[pause]The answer is A.Now we are ready to start.After you have listened once, replay each recording.[pause]One: Why does the woman want the job?[pause]Woman: I’m applying for that job in the Marketing Department, I’m tired of going all the way to Head Office every day! The Marketing office is just down the road from my house.Man: Mmm, you’d save money on train fares … But it’s only the same salary!Woman: I know, but I want to use my computer skills as well.[pause]Two: When is the trade fair?[pause]Next year’s trade fair in Milan, usually the first week of June, is now on June the twenty-sixth and twenty-seventh. Its organizers are not happy –they were hoping that the fair would be on the twelfth and thirteenth. However, the situation in …[pause]Three: What is the purpose of today’s meeting?[pause]Woman: When are you seeing Munro International about signing the distribution contract? Man: Well, I’m meeting two of their directors today for lunch so I’ll make a date to do that then. Woman: Fine. Are you going to talk about the merger over lunch?Man: That’s the aim. When I asked our MD for his advice on the next step, he suggest this lunch meeting.[pause]Four: Which chart shows this year’s sales?[pause]Man: Looking at our main markets, Asia now represents fifty per cent of all sales. Europe and the USA are the other two main players, with sales in the USA are the thirty-eight per cent, unlike last year when Europe had the bigger share.[pause]Five: How much will Emma’s hotel bill be?[pause]Woman(1): Hello, it’s Emma MacDonald here from AB Electronics. I’d like to book a single room for the twenty-fifth please.Woman(2): Certainly. Single rooms are seventy-two pounds fifty per night, including breakfast. Woman(1): Oh… I see but my company uses the hotel regularly. We normally get a discount. Woman(2): Oh sorry. That’ll be sixty pounds per night then, sixty-five pounds fifty with breakfast. Woman(1): Oh, I won’t want breakfast.[pause]Six: What will the finance company give advice about?[pause]…Call Walker’s Finance Company now. We are specialists in advising successful small businesses on aspects of business finance. So, if you want to attract investment or reduce your company’s tax bill, call us on 0207 765 5540…[pause]Seven: Which graph are they looking at?[pause]Man : Look at this graph. There ‘s a real problem with production at this plant. Over the last two years we’ve increased our investment in it considerably- here, see?Woman: Mm, that’s true.Man: And yet production continues at the same level …Woman: You’re right. There’s been no fall in production, but there should be a rise – and there isn’t.[pause]Eight: What’s the problem with the seminar?[pause]Woman: Dan.Man: Yes.Woman: Um, slight problem with the time management seminar next week.Man: Don’t tell me – Andy Norton can’t give the introductory talk … and I’ve got to do it. Woman: It’s not that. There’s such a huge demand this time. I’ve had over sixty bookings and the venue is only big enough for forty. It’s funny, last time we had so few bookings.[pause]That is the end of Part One.听力中同学们遇到的问题：大家的问题大致分为三类：1. 只能听懂一些词，但是没法连成句子建议：平常多做一些精读、复述、背诵的练习原因：语速问题、发音问题、词汇推荐教材：英语初级听力（listen to this 1）2. 能听出一句来，但是听不出第二句建议：扩大阅读量、做适当精读；学会利用标志词猜测3. 大致能听懂，但细节问题还是云里雾里的建议：扩大阅读的同时加大听力的量书面材料：listen to this感兴趣的杂志Test 1Part 11 Why does the woman want the job?A to reduce travel timeB to learn about the computersC to earn more money2 When is the trade fair?3 What is the purpose of today's meeting?A to discuss a merger planB to obtain some adviceC to sign a contract4 Which chart shows this year's sales?第二课时5 How much will Emma's hotel bill be?6 What will the finance company give advice about?A buying sharesB setting up a small businessC paying less tax7 Which graph are they looking at?8 What's the problem with the seminar?A the speaker's availabilityB the size of the roomC the low number of bookings讲解1 Why does the woman want the job?A to reduce travel timeB to learn about the computersC to earn more money部门的说法：Marketing Department 市场部Head Office 总部人事部Human Resources＝HR，Personnel Department财务部Accounting Department，Financing Department生产部Production Department货运部，送货部Delivery Department物流部：Dispatch，logistics销售部：Sales Department售后部：After Sales售前部：Presales研发部：Research and Development＝RD前台接待处：Reception分支机构，办事处，代理商：branch 分部，分公司office 办事处，联络处；agent 代理商；代言人spokesperson 重点的小细节：tired of 烦透了，受够了2 When is the trade fair?usually 通常情况下其后面很可能出现but 但是这次...were hoping that 过去曾经希望，现在没有实现；I thought 我原以为I had thought 我原以为；was intended to，was supposed to 本来应当日期的三种说法：the 1st of June；June the 1st；June 1st3 What is the purpose of today's meeting?A to discuss a merger planB to obtain some adviceC to sign a contractpurpose aim 目的target，goal，objective合并merger；收购，兼并acquisition，take over；joint venture 合资公司4 Which chart shows this year's sales?unlike 表示前后两者相反5 How much will Emma's hotel bill be?I’d like to book a single room for the twenty-fifth please.双人间twin room；double room 有一张双人床的房间行政间executive room 套间suite room豪华间including 包含打折get a discount，give sb a discount数字：£17.506 What will the finance company give advice about?A buying sharesB setting up a small businessC paying less taxso 所以，同义词therefore，thus，then，as a result，consequently，accordinglyon aspects of 在哪些方面7 Which graph are they looking at?方向：1. 上升的方向：increase, rise, go up, grow, climb, rocket, sky rocket, soar2. 下降的方向：decrease, reduce, fall, go down, decline, drop3. 保持水平的方向：level, keep level, level off, remain the same, no changeat all, hardly changed幅度：slightly, smoothly, sharply, dramatically, constantly, steadily, suddenly, gradually, slowly, rapidlyThe cost of production decreased slightly last year.It had been going up steadily since Februry, but yestaday it droped sharply to the lowest.There has been a steady increase in sales since 2000.Sales rocketed dramatically by a hundred million dollars to three hundred million dollars in March.8 What's the problem with the seminar?A the speaker's availabilityB the size of the roomC the low number of bookingsonly 强调作用，unique，simply，sole第三课时Test 2Part 11 Why is the man late for the meeting?A The meeting time was changed.B His train was delayed.C There was an emergency in his office.2 Why is Timtex performing badly?A Its profit margins are too narrow.B It is targeting the wrong market.C Demand for expensive clothing is low.profit margins 利润边际边际利润marginal profit3 Which graph shows the company's sales?4 Where do they decide to hold the seminar?A at a conference centreB at a Trade ClubC at a hotel5What does the successful business produce?6 In which department does Ben work now?A EngineeringB SalesC Marketing7Which chart shows the bank's current network of branches?8What do they still need to put in the hall？听力原文：Listening Test TwoThis is the Business English Certificate Preliminary 2, Listening Test 2.[pause]Part One. Questions 1 to 8.For question 1-8, you will hear eight short recordings. For each question, mark one letter (A, B or C) for the correct answer.Here’s an example: When were the machine parts sent?[pause]Woman: Mr Hooper rang. He needs those parts for the packing machine by the third.Man: Well, it’s already the first today …but wait …no, it’s OK. They were sent out on the thirty-first.Woman: Good. He’ll certainly get them by the third, then.[pause]The answer is A.Now we are ready to start.After you have listened once, replay each recording.[pause]One: Why is the man late for the meeting?[pause]Woman: Sorry we had to start the meeting without you. What happened – train late again?Man: It was, but only by a few minutes. According to my diary, we’re not starting till eleven. Woman: We were, but I’ve got to fly out to the Tokyo office on urgent business this afternoon, so we had to bring the meeting forward.Man: Well, no-one told me …[pause]Two: Why is Timtex performing badly?[pause]Woman: Timtex isn’t doing too well, is it? I see profits are right down again.Man: Mm. Well, at the moment the market’s sharply divided between those who want fashionable clothing, even though it costs a lot, and those who want to pay as little as possible. So by aiming at the middle market, Timtex doesn’t really please anyone very much.[pause]Three: Which graph shows the company’s sales?[pause]Man: … and despite a slight fall early in the year, WP Engineering have in fact done well this year, with a steady rise in sales up to now, which their Managing Director, William Peters, hopes will continue into next year …[pause]Four: Where do they decide t to hold the seminar?[pause]Woman: Where are we holding the seminar this year?Man: How about that new hotel in town?Woman: It’s too expensive for our budget …somewhere like the conference center is more suitable – it’s fully booked though.Man: And everyone complained about the Trade Club last year …Woman: OK, well maybe we should spend more on the venue this year. Let’s go with your idea. [pause]Five: What does the successful business produce?[pause]Woman: These articles about new business are interesting.Man: Especially the one about the woman whose company sells a game she invented herself. Woman: Mm. She’s doing really well. The one that made soft drinks failed within six months. Man: Yes. And the people publishing the magazine did well at first, but then they couldn’t find any more investors.Woman: Pity. Seemed a good idea.[pause]Six: In which department does Ben work now?[pause]Woman: Hello Karl! How are you?Man: I’m fine thanks. How are things at the company?Woman: Oh, there have been so many changes since you left!Man: I hear Ben’s moved?Woman: Yes …they needed someone with an engineering qualification in Marketing, so they transferred him there.Man: Who’s replaced him in Sales then?Woman: No-one yet![pause]Seven: Which chart shows the bank’s current network of branches?[pause]Man: … at the moment a quarter of the bank’s branches are in Europe, and a third in Asia. The rest of their business is, of course, in the States. But today’s news is that they’re planning to close some US branches …[pause]Eight: What do they still need to put in the hall?[pause]Man: I’ve just been over the hall to check the arrangements for the shareholders’ meeting. Woman: Is everything set up OK?Man: Almost. They haven’t got the microphone in yet. Everything else was all right though … the OHP was there …Woman: What about the video player?Man: Oh, we changed our minds about that, so I didn’t book one in the end.[pause]That is the end of Part One.讲解1 Why is the man late for the meeting?A The meeting time was changed.B His train was delayed.C There was an emergency in his office.diary 日程，安排bring sth forward 把什么事情提前了2 Why is Timtex performing badly?A Its profit margins are too narrow.B It is targeting the wrong market.C Demand for expensive clothing is low.总结：如果以后再碰到了题目问的是why，这种题大家要重点听因果词3 Which graph shows the company's sales?4 Where do they decide to hold the seminar?A at a conference centreB at a Trade ClubC at a hotelLet’s go with your idea. 还是听你的吧。
Unit 4职通商务英语课件第一册课件
1.2 spa
spa / spɑː; spɑ/ n (place where there is a) spring of mineral water with medicinal properties 矿泉; 有矿泉的 地方: spa water 矿泉水. Introduction SPA一词源于原于拉丁文“Solus Por Aqua”（Health by water）的字首， Solus=健康，Por＝经由，Aqua＝水， 意指用水来达到健康。方法是充分运用 水的物理特性、温度及冲击，来达到保 养、健身的效果。
立陶宛海岸边的库罗尼安海峡——波罗的海的一颗珍珠， 点缀着美丽的海岸。在海水与风力的共同作用下，形成了 北欧最高的沙丘，已被世界教科文组织列为世界遗产之一 。海峡全长98公里，其中只有50公里位于立陶宛境内， 其余部分属于俄罗斯。海峡最宽处在布鲁威克斯海角( Cape of Bulvikis)旁边, 覆盖面积占70%的是森林，主要 是松树，为海峡增添了独特性。划分库波罗的海和罗尼安 泻湖的标志正是这个呈半岛状的海峡。
sufficient and necessary condition
Para. 5 External activities
Selling to existing customers
Way: persuade them to spend time with
you, Goals: raise their loyalty, find more about their needs and problems
Para. 5 Internal Activities
A staff celebration
Description: a standard Christmas