秘书英语参考答案

Keys to ExercisesPart I Spoken English for SecretaryChapter OneSection 1I1. Excuse me, can I help you?2. Would you please give me your business card?3. Would you please have a seat and wait for a moment?4. Let me call Mr. Brown and tell him you're here.5. I'm sorry to have kept you waiting.6. Mr. Brown will be here and meet you very soon.7. Please go to his office now. The lift is right here.8. The manager is not available now. Can you make it another day?9. I'll make a note of the time and ask the manager to confirm it.10. Would you please sign your name here on the sign-board? / Would you please sign thevisitor’s book?II1. I've made an appointment with the marketing manager Mr. Wang at 10:00 am.2. Mr. Wang is waiting for you.3. This way, please.IIIA: Good morning, Mr. Bush. Nice to see you.B: Nice to see you, too . Lucy, is Mr. Zhang available now?A: I'm sorry, Mr. Bush. Mr. Zhang isn't in the office at this moment. Would you please wait for a moment?B: When will he be here?A: He called me just now and said that he would be back in a quarter.B: Ok. I'll be here waiting for him.A: Mr. Bush, how about a drink while you're waiting?B: Good idea. I'd like a cup of black coffee, please.A: Here's the coffee and the catalogue of our latest products.B: Thank you.Section 2I1. Warmly welcome!2. Please go right ahead. Here're our latest products.3. This is name card of our company. And we offer you with a catalogue of the newest productsfor reference.4. Could you please leave your contact number so that we can provide you with the latestinformation in time ?5. I'd like to give you a general introduction to our new products.6. I'd like to introduce Mr. Lin, our sales manager.7. Excuse me , are you here for the World Trade Company's annual meeting?8. Have you registered in advance, sir?9. The meeting agenda is included in the meeting packet.10. Y ou're most welcome. That's what I'm here for.II1. I don't see your name on the list.2. I'm afraid you have got the wrong place.3. I'm sorry to have troubled you.IIIA: Good morning, sir. What can I do for you?B: Good morning. I'd like to have a look at the Fair Forum Hall, please.A: It's on the 3rd floor, west corridor.B: Thank you. Is the forum going right away?A: Y es, sir. Y ou're welcome to join them. This way, please.B: How long will it last for this morning?A: About 3 hours. Here's the schedule of the forum.B: Thanks. What's the main topic of this conference?A: It's about the Global Challenges in Economy.B: Wonderful.Section 3I1. Excuse me, but I think you are Mr. Brown?2. How do you do, Mr. Wilson? I'm Daisy Lin, secretary of Beijing machinery Import &Export Corporation. General manager Mr. Li asked me to meet you at the airport.3. Some other business held him back, so Mr. Li asked me to come in his place.4. Our general manager Mr. Y ang came to meet you in person. Please allow me to introduce himto you.5. It's my first visit to China. Thank you so much for meeting me at the airport.6. Our car is waiting over there. May I help you with your baggage?7. How about the flight? Y ou must be tired after the long trip.8. Just a little jet-lag. I'm not accustomed to the new time.9. Could I take you straight to your hotel?10. I hope you'll enjoy your stay here.II1. I'm the secretary of Dalian Import and Export Corporation.2. I had a long flight but I'm doing well.3. It's very kind of you to come and meet me at the airport.IIIA: Excuse me, but are you Mr. Brown from the United States?B: Y es, I am.A: Nice to meet you, Mr. Brown. Welcome to Shanghai. I'm Leo Y ou, secretary of Shanghai Textiles Import and Export Corporation.B: Nice to meet you, too. But I'm afraid I don't know Shanghai Textiles Import and Export Corporation.A: Really? Aren't you Tom Brown from Washington?B: No, I'm Jim Brown from New Y ork.A: I'm sorry. Please forgive my carelessness. I've got the wrong person.B: Never mind.Chapter TwoSection 1I1. How may I direct your call?2. Please do me the favor to put the phone call through to my client.3. I’d like to speak to Green.4. One moment, please. I’m putting you through to the manager’s office.5. Mr. Wang is no longer with our company. All his calls will be handled by his assistant.6. Please do me the favor to transfer my call to the complaints department in your company.7. To tell you the truth, my supervisor and I don’t get along very well.8. Could you tell me how to spell your name, please?9. I am sorry, he is very busy. He can’t answer your telephone call.10. I’d like to make a collect call.II1. How may I direct your call?2. speak to Miss Tang from Human Resources Department3. May I ask who is speaking?4. This is Sophie calling.5. Can I ask how to spell your name, please?6. OK, I’ll put you through to his office.IIIA: Hello.B: Hello. May I help you?A: I’d like to know the flight number of American Southwest Airlines which will arrive at the Shanghai Pudong International Airport this afternoon.B: I am afraid you will have to talk to their agent at the airport.A: Would you mind putting me through to the agent?B: All right. Please hold on. I’ll transfer the call for you.…OK, it’s through now.C: Hello.A: Hello. Is that American Southwest Airlines?C: Y es. May I help you?A: I’d like to know the flight number of American Northwest Airlines which is arriving at the Pudong International Airport today?C: Oh, it’s NW 6256.A: What exact time is it, please?C: It’s 5:05 pm.A: Thank you very much.C: Y ou’re welcome.Section 2I1. Peter is busy on another line. Could I take a message for him?2. I am afraid that Lily is not available. She is meeting a very important customer.3. I will tell her as soon as she comes back.4. Do you want to leave a message? The general manager is on business trip now.5. Would you mind taking a message for me?6. I’m his secretary. Shall I ask him to call you back?7. I’m very busy now. I will let my secretary to leave a message for me.8. Please tell him that there’s an important meeting tomorrow afternoon.9. Please take the trouble to put my telephone message on his table.10. Please leave your message after the tone. I’ll get back to you as soon as I can.II1. May I speak to the Chairman?2. Sorry, he is not in .3. Would you please take the trouble to leave a message for me?4. I’ll get him informed as soon as he comes back.IIIA: Hello, is that Mr. Smith’s office?B: Y es, this is his secretary Joyce speaking. May I ask who is speaking then?A: This is Susan speaking. I’m Mr. Smith’s client. Is Mr. Smith in ?B: I’m sorry he’s at a very important meeting with the Chairman of the Board of Directors.A: Would you please take a message for me?B: No problem.A: Would you please tell him I’ll visit him at his office early tomorrow morning, say 9:00 am? Is that OK?B: All right. Anything else?A: Nothing else. Thank you. Bye-bye.B: Y ou’re welcome. Bye.Section 3I1. I’m afraid that the telephone number you dialed is wrong.2. We don’t have the person you are looking for here.3. What number have you dialed?4. We don’t have anyone by that name here in our company.5. I’m terribly sorry, but I must have dialed the wrong telephone number.6. I think the person you are looking for has the same family name but has the different givenname.7. Sorry, I don’t know that person.8. There's no one named Anna here．9. Are you sure you have the right name？10. I suggest you look in the phone directory.II1. Could I speak to George?2. there is no one by that name here3. Y ou must have dialed the wrong number.4. I’m terribly sorry.IIIA: Good morning.B: Good morning, may I help you?A: I’d like to speak to your manager.B: Manager? Who do you want to speak to?A: I want to speak Mr. Jeff White from the purchasing department.B: Mr. Jeff White. I’m afraid there is no one by that name here. Perhaps you have made a wrong call. This is a hospital.A: I’m very sorry.B: That’s all right.Chapter ThreeSection 1I1.I’ll confirm your appointment as soon as possible.2.My boss should be with you in a minute/very soon.3.It is about the appointment with our manager.4.Could our sales manager visit you sometime this week? He could show you our newproducts.5.I’ll check the schedule and see if I can arrange an appointment for you.6.Sorry, but he is fully booked up tomorrow morning.7.The sooner, the better. How about Friday?8.What time will be convenient?9.Could I possibly make it in the afternoon?10.I’ll call you back later to arrange a new appointment.II1.I’d like to make an appointment with your manager.2.I’d like to invite your manager to a dinner.3.Tomorrow won’t do, I’m afraid,4.let you know whether he is free or not next Monday evening.IIIA: Good morning. Sunshine Company. Can I help you?B: This is Lucy Wang, Mr. Woods’ secretary. I’m sorry to say a rather pressing matter has come up which demands Mr. Woods’ attention. So he won’t be able to keep his appointment with Mr. Green this afternoon.A: Then, we should change it to another time, should we?B: Y es, please, if you wouldn’t mind. When would be a convenient time for Mr. Green?A: I wonder if Mr. Woods can come on Thursday morning? Mr. Green is off for a whole day. B: Unfortunately, Mr. Woods is tied up all day on Thursday. Other than that he’s got a fairly clear week though.A: Well, how about next Tuesday?B: Y es, Mr. Woods is free then?A: At what particular time will Mr. Woods come to see Mr. Green?B: 2:30 in the afternoon. OK?A: OK. Let’s fix it then.B: And could you please convey our apologies to Mr. Green?A: With pleasure.Section 2I1.Are there any rooms vacant? I’d like to book a single room for two nights for Mr. Baker.2.Which airlines would you like to take?3.Have you got a room overlooking the sea?4.Is there any chance to book a table by window?5.I’ll be checking out on next Wednesday morning.6.Okay, I’ll make the reservation right away.7.I’d like to buy a non-stop ticket to Beijing, please.8.I’d like economy class.9.Please reserve a table for three in the name of our company.10.Sorry, all the double rooms have been booked up.II1.Can I help you2.make a reservation3.what is your destination4.And when do you plan to travel?5.Do you have any flights in the morning?6.I prefer the earlier flight7.Will that be first class or economy class ?8.There are some seats still available.IIIA: Good morning, Grand Hotel. Can I help you?B: I’d like to reserve a room for one night for Mr. Williams.A: Would you like a single or a double room?B: Please reserve a single room.A: Y es, that will cost five hundred Hong Kong dollars.B: Please debit the account to ABC Company.A: Alright. Thank you.Section 3I1.Would you mind calling back around three in the afternoon?2.I’d like to have the phone number of Bluesky Theater.3.I want to confirm an appointment with Mr. Smith at 4:00 pm today.4.Could you please send a car to the Garden Hotel?5.We are going to Pudong International Airport.6.I think I’ll make it to your office by around 3:30.7.I’m calling to ask you to attend a press conference at 3 o’clock this afternoon.8.Our office is a 5 minutes’ walk from Xinzhu Station.9.Can you give me a quotation for building a garage?10.Our clients are very critical on quality.II1．I want to confirm my ticket.2．I had a reservation on Flight PA 916 for London,3．Now I’d like to make a change of my travel schedule.4．Do you have a seat available on the same flightIIIA: Good morning. May I speak to Mr. Karl, please?B: Speaking.A: Mr. Karl, This is Kelly Y an, secretary of the Pacific Machinery Company. We have worked out a copy of itinerary for you and your friends. Have you received it by DHL?B: Y es.A: If you have any questions on the details, feel free to ask.B: Oh, it’s a very good one. I can see you have put a lot of time into it.A: Thank you. We really wish you’ll have a pleasant stay here.B: By the way, Miss Y an. I wonder if it is possible to arrange shopping for us.A: Y es, of course. I’m wondering what time would be most convenient for you.B: How about the day before the end of our visit?A: OK. I’ll arrange the shopping in the schedule.B: It’s very kind of you.A: It’s my pleasure. And we’ve arranged for a car to pick you up at half past eleven. Will you be ready and wait for us in the lobby?B: OK. Thank you.A: Y ou’re welcome.Chapter FourSection 1I.1. I'd like to book a meeting room for 50 attendees on March 3.2. Is everything going well for tomorrow's meeting?3. There were a few bugs with the slide projector but they've all been taken care of.4. I'm proofreading the agenda, and I'll have it typed out right away.5. I wonder if you're available for the meeting to be held next Friday morning.6. I have given all the participants informal notice of the meeting by telephone.7. Y ou'd better double-check all the audio-visual aids, just to make sure.8. Let's set the meeting agenda once and for all.9. I've put the minutes book and some spare copies of the agenda on the desk.10. I've come to tell you that you'll take the minutes for this afternoon meeting.II1. It's about the investment in the real estate.2. We'll be greatly honored if you attend the meeting.3. I'm to go on a business trip tomorrow.4. I hope you'll have a nice journey.IIIA: Mr. Smith, I think we're ready to attend the conference.B: Well, don't forget the presentation.A: OK. I have it put on a removable disk and write a CD.B: Good. Please show me the schedule for our stay in Guangzhou.A: Here you are.B: I'd like you to set up a meeting with Mr. Ford of Guangzhou Ideal Computer Corporation during our first day in Guangzhou.A: I'll get right on it. By the way, the weather forecast says there is a sudden drop in temperature by 10ºC in Guangzhou in the following days. Please take some warm clothes.B: Thank you. Y ou're so thoughtful.A: With pleasure.Section 2I1. Please check the seating arrangements and the supply of drink.2. No ashtrays are available because of a non-smoking policy.3. Make sure required microphones are plugged in and working properly.4. The tea break is from 3:00pm to 3:30pm.5. Should I write down every word that everyone says?6. Y ou just make a note of the topics that are discussed and the result of the discussion.7. I'm sorry. There is something wrong with the loudspeaker. I'll have it replaced at once.8. Mr. Brown, here's the name-list of those who have submitted apologies for absence.9. Mr. Chairman, Dr. Martin would like to make his presentation in the morning instead ofafternoon.10. Mr. chairperson, I want to make a motion.II1. because double the expected number of people came to the meeting2. by re-arranging the seating setup in the conference room3. We'll make it as soon as possible.IIIA: Excuse me, Mr. Ford. There's a phone message for you .B: Well. Who's it from?A: A gentleman named Mr. Stone called from the Garden Hotel.B: What did he say?A: He called and asked you to call him back.B: I see.A: Mr. Stone says it's urgent. He stays at the Garden Hotel, Room 808.B: Garden Hotel. But I don't have the number of the Garden Hotel. Do you happen to have the number?A: Y es, I have got it from the Information. Here you are.B: Thank you.A: Y ou're most welcome.Section 3I1. Mr. Smith, here's the minutes of the meeting for your confirmation.2. It's an important meeting. Please prepare the accurate and detailed minutes according to thetape-recording and your draft minutes at the meeting.3. Please cut off something that doesn't make much sense in the minutes.4. Because of good preparations, the conference is of great success.5. I've made up a deficiency list of the conference.6. The participants speak highly of the meeting according to their feedback in the questionnaire.7. Please manage to make the post-conference entertainment colorful and attractive.8. Please show guests around our new plant after the meeting.9. Mrs. Smith is interested in Shaoxing Opera. Please accompany her to the theater.10. Mr. General manager, please don't forget to see Mr. Smith off at the hotel at 2:30pm.II1. Are you satisfied with our service for the conference?2. Would you please help me to fill in the form?3. Hope to see you again at the next meeting.IIIA: I'd like to thank you for your hard work and good preparations. We have completed all of the items on our agenda and all the participants have had a deep impression of our efficiency and hospitality.B: It's so kind of you. But there're still minor deficiencies. I’ve made up a list of any items that we have overlooked for the conference.A: That's good. It'll be helpful to better us for the next meeting.B: Y es. For example, we didn't know the foreign guests like traditional Chinese refreshments so much. I felt embarrassed when some guests asked for more refreshments during the tea break. A: We should take everything into consideration while making preparations for a conference. B: Y ou're right. I'll keep it in my mind.Chapter FiveSection 1I1. I’m wondering if you could help me.2. I need to be away for a week.3. Something urgent has happened and I must handle it immediately.4. We’ve got a bit of a crisis on staff in Mr. Parker’s office.5. I expect you’ll manage.6. Is it his responsibility?7. What you have said is what I want to say.8. We sent you the letter by mistake.9. How can we deal with the problem to your satisfaction?10. Thank you for your understanding.II1.I have some secretarial work that needs to be done.2.There won’t be a problem.3.Here is the mail address.4.When would you like them to be mailed?5.this afternoon would be fine.IIIA: Jane, I need to be away for two days. Something urgent has come up and I must handle it immediately.B: But Mr. Green, director of Guangzhou Computer Corporation, is coming this afternoon.A: I know. Y ou can receive him in my place.B: Is it proper?A: It’s not a problem. Mr. Green might discuss the details about the joint program with us. If he does, please write down his proposals. I’ll read them when I return.B: No problem.A: Please call my cell phone if something important comes up.B: Y es, I see.Section 2I1. I would like you to deal with a letter.2. Would you like the letter typed or handwritten?3. Don’t forget to polish it a bit before typing.4. Shall I sign the letter in your name?5. These letters should be mailed by registered express airmail.6. Did you look up those files I requested?7. Y ou can start by telephoning Mary and asking her to send up some brochures and price-lists.8. Can you print out before 12 o’clock? I’m in bad need of it.9. The trouble is that I don’t know anything about these documents.10. Are you sure you haven’t seen the missing file?II1.Please send a letter to Shanghai Import & Export Company2.Whom shall I send this letter to?3.When would you like it mailed?4.I’ll have it printed immediately.5.Please enclose their proposal with the letter.IIIA: Jane, could you come in for a while?B: Sure, sir.A: Please send a letter to XYZ Company asking them about the delays in their payment. If there is no reply in a week, write them a demand letter.B: All right. To whom shall I send this letter?A: Mr. Smith, their Managing Director.B: All right, I’ll have it done immediately.A: Thank you.Section 3I1. We’ll send someone to your office to repair it.2. Did you check the computer before buying?3. Could you check it again to be certain it is missing.4. I’ll have someone deliver the missing units to you tomorrow.5. We were billed for the same service twice.6. Whose fault is this damage?7. I’ll tell you as soon as possible.8. We are responsible for the accident.9. There won’t be such things again.10. What you said didn’t coincide with what you did.II1. I’d like to speak to your manager.2. What can I do for you?3. but it doesn’t work today.4. The computer is on,5. I would prefer if he comes here.IIIA: Good morning, sir. Is there anything I can do for you?B: Good morning. I’d like to speak to your manager.A: Our manager is out. What can I do for you?B: The goods we received don’t coincide with your sample.A: Really? There haven’t been such things with us before.B: Here’s your product.A: Oh, I got it. I’ll contact the sales manager now. I’m sorry, and we’re responsible for the mistake.B: Do something about it.A: We’ll exchange all the merchandise that falls short of our sample.B: I hope there won’t be such things again.Part II Documents WritingChapter OneSection 1I1. executive2. enquiry3. assure4. dissolve5. is situated in6. establish7. favourable8. comprehensive9. was removed10. stockII1. 图书馆自2008年3月1日起开放时间如下。