微软--培训师内训资料
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微软-培训师内训资料(1).ppt
But I’m resentation skills can be acquired. • Examples:
– Bill Gates – Kai-Fu Lee
What You’ll Learn Today:
• Communication skills • Preparing the Talk • Delivering the Talk • Handling Q&A • 21 secrets to becoming a good speaker.
• 7% • 38%
• 55%
Communication Skills
The Importance of Communication Skills
“Without effective delivery, a speech of the highest mental capacity can be held in no esteem.
What is Communication Skills?
• Verbal (words spoken)
• Vocal (tone, range, appeal, credibility of voice)
• Visual (physical appearance, clothing, gestures, eye contact)
your notes.
• Look at people’s faces (not eyes)
– 3-6 seconds per person. – Shift randomly. – Nod, smile, use facial expression.
Visual Skills – Body
• Stand up when talking. • Walk around = informal. • Don’t:
微软-培训师内训资料(1)汇编
What is Communication Skills?
• Verbal (words spoken)
• Vocal (tone, range, appeal, credibility of voice)
• Visual (physical appearance, clothing, gestures, eye contact)
• Always OVERPREPARE!!!!! • Preparation includes:
– Researching the background. – Organizing the talk. – Writing the slides. – Rehearsing the talk. – Last minute things….
your notes.
• Look at people’s faces (not eyes)
– 3-6 seconds per person. – Shift randomly. – Nod, smile, use facial expression.
Visual Skills – Body
• Stand up when talking. • Walk around = informal. • Don’t:
• Don’t use ambiguous words in speech.
Vocal Skills
• Project & resonate your voice. • No “UM”s and “ER”s. (Pause instead). • Silence is a tool (To draw attention).
• 7% • 38%
• 55%
微软中国研究院------培训师内训资料--72共73页文档
what you can do for your country”.
• Quayle vs. Benson Debate:
– Quayle: "I have as much experience in the Congress as Jack Kennedy did when he sought the presidency."
Vocal Skills
• Play your voice with pitch and tempo. • To amplify a point, slow down, speak loudly,
exaggerate inotation, pause in the right places.
– “You are right. I am wrong” – Stalin to Trotsky
What is Communication Skills?
• Verbal (words spoken)
• Vocal (tone, range, appeal, credibility of voice)
• Visual (physical appearance, clothing, gestures, eye contact)
• Once you say yes, you are COMMITTED to do a great job.
Get truly excited on the subject, and 99 percent of the faults of your speaking will disappear.”
-- Robert Montgomery
• But there are skills to be learned.
• Quayle vs. Benson Debate:
– Quayle: "I have as much experience in the Congress as Jack Kennedy did when he sought the presidency."
Vocal Skills
• Play your voice with pitch and tempo. • To amplify a point, slow down, speak loudly,
exaggerate inotation, pause in the right places.
– “You are right. I am wrong” – Stalin to Trotsky
What is Communication Skills?
• Verbal (words spoken)
• Vocal (tone, range, appeal, credibility of voice)
• Visual (physical appearance, clothing, gestures, eye contact)
• Once you say yes, you are COMMITTED to do a great job.
Get truly excited on the subject, and 99 percent of the faults of your speaking will disappear.”
-- Robert Montgomery
• But there are skills to be learned.
培训师资料(Microsoft)-
What is Communication Skills?
• Verbal (words spoken) • Vocal (tone, range, appeal, credibility of voice) • Visual (physical appearance, clothing, gestures, eye contact)
Vocal Skills
• Project & resonate your voice. • No “UM”s and “ER”s. (Pause instead). • Silence is a tool (To draw attention).
Vocal Skills
• Play your voice with pitch and tempo. • To amplify a point, slow down, speak loudly, exaggerate inotation, pause in the right places.
But I’m not good at it….
• Presentation skills can be acquired. • Examples:
– Bill Gates – Kai-Fu Lee
What You’ll Learn Today:
• • • • • Communication skills Preparing the Talk Delivering the Talk Handling Q&A 21 secrets to becoming a good speaker.
– Don’t ramble. – Stop to think if you need to. – Example one: Dan Quayle celebrates democracy: – Example two: Dan Quayle trying to say “A mind is a terrible thing to waste”
微软中国研究院------培训师内训资料--7273页PPT
what you can do for your country”.
• Quayle vs. Benson Debate:
– Quayle: "I have as much experience in the Congress as Jack Kennedy did when he sought the presidency."
–Like reading, writing, typing…. –Must learn this, if you want your work to be understood!
Verbal Skills
• Be simple and clear!
– Don’t ramble. – Stop to think if you need to. – Example one: Dan Quayle celebrates
– “I care a lot about this.” – “I really believe in this.” – “I love my work.”
• Sometimes (in response to questions).
– “This is the most outrageous thing I’ve ever heard.” – “I will have nothing to do with this.”
democracy: – Example two: Dan Quayle trying to say
“A mind is a terrible thing to waste”
Verbal Skills
• Speaking is not like writing!!!
– Use simple words. – Don’t use complex sentences. – Can you understand this:
• Quayle vs. Benson Debate:
– Quayle: "I have as much experience in the Congress as Jack Kennedy did when he sought the presidency."
–Like reading, writing, typing…. –Must learn this, if you want your work to be understood!
Verbal Skills
• Be simple and clear!
– Don’t ramble. – Stop to think if you need to. – Example one: Dan Quayle celebrates
– “I care a lot about this.” – “I really believe in this.” – “I love my work.”
• Sometimes (in response to questions).
– “This is the most outrageous thing I’ve ever heard.” – “I will have nothing to do with this.”
democracy: – Example two: Dan Quayle trying to say
“A mind is a terrible thing to waste”
Verbal Skills
• Speaking is not like writing!!!
– Use simple words. – Don’t use complex sentences. – Can you understand this:
微软--培训师内训资料
Verbal Skills
• Speaking is not like writing!!!
– Use simple words. – Don’t use complex sentences. – Can you understand this:
• Don’t use ambiguous words in speech.
• Once you say yes, you are COMMITTED to do a great job.
• Look at people’s faces (not eyes)
– 3-6 seconds per person. – Shift randomly. – Nod, smile, use facial expression.
Visual Skills – Body
• Stand up when talking. • Walk around = informal. • Don’t:
Researching the Background
• When you’re invited, find out:
– How long is the talk? – What’s the topic?
• (Say no if you don’t care about the topic).
– Who’s the audience.
What is Communication Skills?
• Verbal (words spoken) • Vocal (tone, range, appeal, credibility of voice) • Visual (physical appearance, clothing, gestures, eye contact)Βιβλιοθήκη Visual Skills
微软--培训师内训资料
• Look at people’s faces (not eyes)
– 3-6 seconds per person. – Shift randomly. – Nod, smile, use facial expression.
Visual Skills – Body
• Stand up when talking. • Walk around = informal. • Don’t:
– “You are right. I am wrong” – Stalin to Trotsky – “Ask not what your country can do for you; ask what you can do for your country” -- John F. Kennedy – BAD EXAMPLE : “I welcome this kind of examination, because people have to know whether their president is a crook. Well, I’m not a crook.” -- Richard M. Nixon
Vocal Skills
• Project & resonate your voice. • No “UM”s and “ER”s. (Pause instead). • Silence is a tool (To draw attention).
Vocal Skills
• Play your voice with pitch and tempo. • To amplify a point, slow down, speak loudly, exaggerate inotation, pause in the right places.
微软培训师内训资料英文
• “Ask not what your country can do for you; ask what you can do for your country〞 -- John F. Kennedy
• BAD EXAMPLE : “I welcome this kind of examination, because people have to know whether their president is a crook. Well, I’m not a crook.〞 -- Richard M. Nixon
– Especially with large audience.
• Don’t fidget or put in pocket. watch.
Visual Skills – Face
• Show emotion! • Most of the time:
• Don’t use ambiguous words in speech.
Vocal Skills
• Project & resonate your voice. • No “UM〞s and “ER〞s. (Pause
instead). • Silence is a tool (To draw attention).
The Central Message (it)
• People will not remember everything. • Have ONE clear walk-away message. • What do you want people to remember in 3
months? • The answer to the question:
– Eyes – Body – Hands – Face
• BAD EXAMPLE : “I welcome this kind of examination, because people have to know whether their president is a crook. Well, I’m not a crook.〞 -- Richard M. Nixon
– Especially with large audience.
• Don’t fidget or put in pocket. watch.
Visual Skills – Face
• Show emotion! • Most of the time:
• Don’t use ambiguous words in speech.
Vocal Skills
• Project & resonate your voice. • No “UM〞s and “ER〞s. (Pause
instead). • Silence is a tool (To draw attention).
The Central Message (it)
• People will not remember everything. • Have ONE clear walk-away message. • What do you want people to remember in 3
months? • The answer to the question:
– Eyes – Body – Hands – Face
微软中国研究院培训师内训资料PPT演示课件
21 Secrets to Becoming A Good Speaker
Kai-Fu Lee Managing Director Microsoft Research, China
1
We Present Every Day!
• Not just conference talks….
– Product group meetings – BillG / TAB meetings – Preamble to a demo – Convince a product group to be interested – Present patent to a lawyer – Present a group result at offsite – “Elevator” talks
With effective delivery, even one with moderate abilities may surpass those of the highest talent.”
-- Cicero “The man who can think and does not know
how to express what he thinks is at the level of him who cannot think.”
– “Ask not what your country can do for you; ask what you can do for your country” -- John F. Kennedy
– BAD EXAMPLE : “I welcome this kind of
examination, because people have to know whether
Kai-Fu Lee Managing Director Microsoft Research, China
1
We Present Every Day!
• Not just conference talks….
– Product group meetings – BillG / TAB meetings – Preamble to a demo – Convince a product group to be interested – Present patent to a lawyer – Present a group result at offsite – “Elevator” talks
With effective delivery, even one with moderate abilities may surpass those of the highest talent.”
-- Cicero “The man who can think and does not know
how to express what he thinks is at the level of him who cannot think.”
– “Ask not what your country can do for you; ask what you can do for your country” -- John F. Kennedy
– BAD EXAMPLE : “I welcome this kind of
examination, because people have to know whether
微软研究院培训师内训
21 Secrets to Becoming A Good Speaker
Kai-Fu Lee Managing Director Microsoft Research, China
We Present Every Day!
• Not just conference talks….
– Product group meetings – BillG / TAB meetings – Preamble to a demo – Convince a product group to be interested – Present patent to a lawyer – Present a group result at offsite – “Elevator” talks
Vocal Skills : Enthusiasm
• Passion & Enthusiasm!
– If you’re not passionate, why should we care?
• Example: Martin Luther King
– I have a dream. That one day This nation will rise up Live up to the true meaning to its creed: We hold these truths to be self-evident That all men are created equal.
• Don’t use ambiguous words in speech.
Vocal Skills
• Project & resonate your voice. • No “UM”s and “ER”s. (Pause instead). • Silence is a tool (To draw attention).
Kai-Fu Lee Managing Director Microsoft Research, China
We Present Every Day!
• Not just conference talks….
– Product group meetings – BillG / TAB meetings – Preamble to a demo – Convince a product group to be interested – Present patent to a lawyer – Present a group result at offsite – “Elevator” talks
Vocal Skills : Enthusiasm
• Passion & Enthusiasm!
– If you’re not passionate, why should we care?
• Example: Martin Luther King
– I have a dream. That one day This nation will rise up Live up to the true meaning to its creed: We hold these truths to be self-evident That all men are created equal.
• Don’t use ambiguous words in speech.
Vocal Skills
• Project & resonate your voice. • No “UM”s and “ER”s. (Pause instead). • Silence is a tool (To draw attention).
微软中国研究院培训师内训资料
? Don't use ambiguous words in speech.
Vocal Skills
? Project & resonate your voice. ? No “UM”s and “ER”s. (Pause instead). ? Silence is a tool (To draw attention).
? 7% ? 38%
? 55%
Communication Skills
The Importance of Communication Skills
“Without effective delivery, a speech of the highest mental capacity can be held in no esteem.
21 Secrets to Becoming A Good Speaker
Kai-Fu Lee Managing Director Microsoft Research, China
We Present Every Day!
? Not just conference talks….
– Product group meetings – BillG / TAB meetings – Preamble to a demo – Convince a product group to be interested – Present patent to a lawyer – Present a group result at offsite – “Elevator” talks
Get truly excited on the subject, and 99 percent of the faults of your speaking will disappear.”
Vocal Skills
? Project & resonate your voice. ? No “UM”s and “ER”s. (Pause instead). ? Silence is a tool (To draw attention).
? 7% ? 38%
? 55%
Communication Skills
The Importance of Communication Skills
“Without effective delivery, a speech of the highest mental capacity can be held in no esteem.
21 Secrets to Becoming A Good Speaker
Kai-Fu Lee Managing Director Microsoft Research, China
We Present Every Day!
? Not just conference talks….
– Product group meetings – BillG / TAB meetings – Preamble to a demo – Convince a product group to be interested – Present patent to a lawyer – Present a group result at offsite – “Elevator” talks
Get truly excited on the subject, and 99 percent of the faults of your speaking will disappear.”
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• 7% • 38%
• 55%
Communication Skills
The Importance of Communication Skills
“Without effective delivery, a speech of the highest mental capacity can be held in no esteem.
What is Communication Skills?
• Verbal (words spoken)
• Vocal (tone, range, appeal, credibility of voice)
• Visual (physical appearance, clothing, gestures, eye contact)
But I’m not good at it….
• Presentation skills can be acquired. • Examples:
– Bill Gates – Kai-Fu Lee
What You’ll Learn Today:
• Communication skills • Preparing the Talk • Delivering the Talk • Handling Q&A • 21 secrets to becoming a good speaker.
With effective delivery, even one with moderate abilities may surpass those of the highest talent.”
-- Cicero “The man who can think and does not know
how to express what he thinks is at the level of him who cannot think.”
Get truly excited on the subject, and 99 percent of the faults of your speaking will disappear.”
-- Robert Montgomery
• But there are skills to be learned.
--Skills = Fake?
• Most important factor is PASSION!
– If you’re passionate, your vocal & visual skills will come naturally.
• Passion could come from subject, experience, or environment. – “There is just one sure cure for bad speeches –
• Don’t use ambiguous words in speech.
Vocal Skills
• Project & resonate your voice. • No “UM”s and “ER”s. (Pause instead). • Silence is a tool (To draw attention).
– “Ask not what your country can do for you; ask what you can do for your country” -- John F. Kennedy
– BAD EXAMPLE : “I welcome this kind of examination, because people have to know whether their president is a crook. Well, I’m not a crook.” -- Richard M. Nixon
21 Secrets to Becoming A Good Speaker
Kai-Fu Lee Managing Director Microsoft Research, China
We Present Every Day!
• Not just conference talks….
– Product group meetings – BillG / TAB meetings – Preamble to a demo – Convince a product group to be interested – Present patent to a lawyer – Present a group result at offsite – “Elevator” talks
Vocal Skills
• Play your voice with pitch and tempo. • To amplify a point, slow down, speak loudly,
exaggerate inotation, pause in the right places.
– “You are right. I am wrong” – Stalin to Trotsky
democracy: – Example two: Dan Quayle trying to say
“A mind is a terrible thing to waste”
Verbal Skills
• Speaking is not like writing!!!
– Use simple words. – Don’t use complex sentences. – Can you understand this:
–Like reading, writing, typing…. –Must learn this, if you want your work to be understood!
Verbal Skills
• Be simple and clear!
– Don’t ramble. – Stop to think if you need to. – Example one: Dan Quayle celebrates