BEC高级口语资料

合集下载

BEC 高级口语

Interjections as lubricant
• When your mind is struck blind by an unexpected question, use:
– Um – Well – In fact – Actually – Let me see
• Could I have your mark-sheet,
Part 1 Interview
Format
• 3 min • Personal information
– Personal particulars – Personal views
Format
• Each candidate talks in turn to the examiner, answering questions, responding to a comment or participating in an exchange or greeting.
Personality
• Active / passive • Practical / impractical • Naughty(顽皮的，淘气的，没规矩的） / mischievous（淘气的，恶作剧的 (troublesome) • Decisive / indecisive
Personality
Words related to vocation
publisher 出版人员 graphic designer 美术设计员 delivery boy 送报员 secretary 秘书 policeman 警察 journalist 记者 editor 编辑 interpreter 口译 photographer 摄影师 translator 翻译

商务英语BEC高级口语训练材料

商务英语BEC高级口语训练材料商务英语BEC高级口语训练材料1.Hisparentsweresimplepeople.他父母很朴实。

商务用语：simplearbitrage单一仲裁simplecommodityeconomy单纯商品经济simplecontract简单合同2.Hewassincereinhiswishtohelpus.他真心实意地想帮助我们。

重点词语：sincereadj.真诚的商务用语：Itismysincerebeliefthat...我确信…3.Theysatonappropriationplansuntiltheywerecertainwhichw aywindswereblowing.他们把拨款计划搁置起来，直到他们确定了事情的趋势为止。

重点词语：sitvi.重压;压制;拖延vt.提供座位商务用语：atheaterthatsits1,000people能容纳一千人的剧场satontheevidence扣压证据4.Thehousehasafinesituation.这所房子的地点很好。

重点词语：situationn.情形，(建筑物等的)位置商务用语：bein/outofasituation有/失去职业cope/dowiththesituation应付当前的情况savethesituation挽回局势5.Hehasgreatskillindrawing.他画画很有技巧。

重点词语：skilln.技能，技巧，技术;熟练工人商务用语：diplomaticskill外交手腕skillanalysistraining技能分析训练skilledemployee熟练工人exertone'sutmostskill运用最大技巧。

bec商务英语口语对话模板

bec商务英语口语对话模板商务英语口语对话模板：1、介绍自己。

Person A: Hello, my name is John. I am from the marketing department. Nice to meet you.Person B: Hi, I am Lily. Nice to meet you too.2、询问对方工作。

Person A: What department are you from?Person B: I am from the finance department.Person A: That's great. What is your job here?Person B: I am a financial analyst.3、谈论公司/行业。

Person A: That's true. The industry is also growing fast.4、讨论工作。

Person A: How is your work going?Person B: It's busy, but I enjoy it. There are always new challenges and opportunities to learn.Person A: That's great. What projects are you currently working on?Person B: Right now, I am working on a financial report for the CEO.5、谈论改进工作流程。

Person A: Is there anything that could be improved in our workflow?Person A: That's a good point. Do you have any suggestions?6、商量时间表。

BEC高级必备口语资料

BEC高级必备口语资料为了让大家更好的预备商务英语BEC考试，我给大家整理了商务英语高级必备口语资料,下面我就和大家共享，来观赏一下吧。

商务英语高级必备口语资料：职业进展1. Career development: the importance of being willing to acquire new skills throughout your careerWith the unceasing development of science and technology the workplace is now undertaking profound changes. The way you do your work and the equipment you use in your work will definitely change or upgrade in the future, which means you have to learn new skills to deal with these changes. Remember: you are never too old to learn. New skills will make you keep up with the latest technology and help develop yourself throughout your work life.2. International sales: how to research foreign markets effectivelyYou should notice the difference between foreign and domestic market and set your target according to specific situation of foreign market. For example: given the different state of living standard the purchasing power of your target market may be higher or lower than the domestic market. If you ignore the difference you are likely to make mistakes in products’ pricing in foreign market.You should ensure that your research team is excellent at carrying out research in a foreign country. That means every member of the team should mater the native language and be familiar with the specific culture of the target market.3. Production management: how to implement an effectivejust-in-time systemWhat is a JIT production system?? JIT is an approach to achieving excellence in a manufacturing company based on the continuing elimination of waste (waste being considered as those things that do not add value to the product).? A repetitive production system in which both the movement of goods during production, and deliveries from suppliers, are carefully timed so that at each step of the process, the next (usually small) batch arrives for processing just as needed.? The logic behind JIT: Nothing will be produced until it is needed.商务英语高级必备口语资料：商务报告Business PresentationA local college has asked your company to give a short presentation to a group of young business students about the work of one of the departments in your company. You are in charge of organizing the presentation.●Which department would be the most interesting for the students to hear about●Which methods or aids could be used to make the presentation interesting for young peopleStaff TurnoverThe managing director of your company is keen to reduce the number of staff leaving after a short time. You have been asked to suggestways of encouraging staff to stay in the company.●What kinds of incentives might help to retain staff●How to ensure that staff satisfaction is maintainedMarket ResearchYour company is considering introducing a new product and wants to assess the market potential. You have been asked to suggest ways of doing this.●What kinds of information would be useful to obtain●How to decide whether to go ahead with the productProduct RecallYour company has discovered a design fault in a new product and needs to recall this product from customers. You have been asked to make recommendations about the best way to handle this incident.●What would be the most effective method of informing customers of the product recall●How to ensure the company’s reputation remains undamaged by the incident商务英语高级必备口语资料：teamworkTeamworkYour company is keen to encourage staff to work together in teams. You have been asked to suggest ways in which this could be implemented.●How to convince staff of the advantage of teamwork●How to evaluate the results of the companys policyStaff FitnessYour company is keen to have a fit and healthy workforce. You have been asked to suggest ways in which this could be achieved.●What the advantages are to a company of having a fit and healthy workforce●What facilities a company should provide in order to encourage staff to be fit and healthyInvesting in Staff TrainingYour company has recently had a problem with staff leaving the company shortly after completing training courses. You have been asked to write a report for senior management on this situation.●How to encourage staff who have undertaken training courses to stay with the company●How to ensure that a company benefits from providing a range of facilities for its workforceCorporate EntertainmentYour company is keen to establish a policy for entertaining important clients.You have been asked to make recommendations for a policy forcorporate entertainment.●What are the advantages and disadvantages to a company of entertaining clients●What are the criteria for selecting entertainment for clientsStaff RetirementYour company wants to introduce a program to help staff prepare fully for retirement.●What practical preparations staff need to make for their retirement●What the advantages and disadvantages are to a company of staff retiringWorking from HomeYour company is considering allowing some employees to work from home for part of the working week. Your managing director has asked you to write a report on this proposal.●Which employees this system would be most suitable for●How technology could help to make the system of working from home effectiveExport OfficeYour company has decided to open an export office in order to deal with an increase in orders from abroad. This office will be responsible for the company’s exports and will be visited by foreign representative.●What kinds of jobs will be available in the new office●What training will be needed for these jobsNew FactoryYour company is expanding and wants to open a new factory in another area. You have been asked to consider where the best place would be to locate it.●What factors need to be considered in choosing a good location●Which of these factors are the most important to consider商务英语高级必备口语资料：顾客投诉Cost cuttingYour company has decided to try to reduce costs. You have been asked to investigate the possibility of cutting the financial costs of operating your department.●Which are the areas where costs could be cut?●What problems might arise from cutting costs?Customer complaintsYour manager is not satisfied with the way staff reacts to complaints from clients about products or services. You have been asked to suggest how this could be improved.●How the company can make effective use of will be available in the new office?●What training will be needed for these jobs?Staff recruitmentYour factory urgently needs to recruit a large number of temporary staff in order to fulfill an unexpected order. The staff needs to be ready to start work as soon as possible.●What you need to do in order to find suitably skilled staff?●What type of induction program the new staff will need before they start work?Modernization ProgramYou work for a large company which has decided to introduce a program of modernization and improvement. You are involved in setting up this program.●How to prepare staff for major changes within the company●What other factors have to be considered when introducing major changes in a companyLanguage Courses AbroadYour company has offered you the opportunity of attending asix-month English language course abroad. You have to decide whether to accept, and are therefore going to attend a meeting to find out more about the offer.●What the advantages are of learning languages abroad●What plans you will have to make for work and home if you go away for a long periodPotential SupplierA potential supplier will soon be visiting you at your workplace. You think this supplier and the products or services they offer could be very important for the future of your company.●What you need to find out about the supplier and the products or services before the visit●How you could entertain the supplier the negotiationsForeign Business TravelYour company has decided that it needs to introduce a clear policy on foreign business travel. You have been asked to help draw up the guidelines.●What the various reasons are why members of a company make business trips abroad●In what ways a company might be affected if the number of foreign business trips was reducedCompany DirectoryYour company is going to be included in an international directory of all the types of businesses operating in your country. You have been asked to write a brief profile of your company for the directory.●What information you will include about your company●How the directory would be useful to companies商务英语高级必备口语资料：一分钟简短发言一分钟简短发言。

BEC高级——口语资料

Part I Type 1Could you tell me:1. what influence you think TV advertising has on consumers in China2. how important you think imports are to China3. what you think the advantages are for people in China of spending time working abroad4. whether you think the use of mobile phones for business is always positive in China5. how important you think language training will be in China in futurePart II 提问：投机取巧篇Q: Have you found out the typical feature of those tasks in Part II?A: Generally speaking ,we can categorize the oral tasks in part two into 3 kinds:1. the importance of…2. how to…3. the factors involved in…Strategies:1. the importance of…, 就可以问how如：Customer payments: the importance to a company of ensuring that customers pay on time.提问：How can a company ensure that customers pay on time?2. how to…, 就可以问why如：Human Resources: how to introduce new staff effectively to a company’s office practices提问：Do you think it important/necessary/essential to introduce new staff effectively to a company’s office practices? Why?或Why do you think it important for new staff to get familiar with the company’s office practices?3. the factors involved in…, 就可以问what如：Information technology: the factors involved in successfully delivering services via the internet 提问：What are the other factors you can think of to deliver services via the internet successfully?Part II 话题归类Staff1. Recruitment: how to assess the performance of a job applicant in their first interview2. Human Resources: how to introduce new staff effectively to a company’s office practices3. Staff Training: the factors involved in introducing an effective mentoring system to support new recruits4. Interviews: the factors involved in performing well in a job interview5. Staff Training: how to select suitable language training courses for staff6. Personnel Management: how to ensure that employees’ skills are used to maximum advantage7. Team Building: how to evaluate the effectiveness of different types of team-building activities and events8. Recruitment: the importance of setting realistic time schedules in the recruitment processManagement:1. Product Management: the importance to a company of monitoring the sales of its products or services2. Transport Management: the factors involved in ensuring that goods reach their destination ontime3. Time Management: the importance of keeping a diary in order to manage time effectively4. Business Planning: the importance of considering economic factors when producing the business strategy5. Project Management: how to ensure that staff in different departments work together well on new projects6. Personnel Management: how to ensure that employees’ skills are used to maximum advantage Technology:1. Information Technology: the factors involved in successfully delivering services via the Internet Finance:1. Cash flow: the importance of identifying potential cash flow problems in a business2. Finance: the factors in securing finance for a new product3. Finance: the importance of providing potential investors with detailed financial information Customer:1. Customer Care: the factors involved in maintaining customer loyalty to a company2. Customer Payment: the importance to a company of ensuring that customers pay on time3. Public Relations: how to evaluate the benefits to a company of sponsoring cultural events Environment:1. Security: the importance of ensuring that offices are left secure at the end of the working day2. Business Location: the factors involved in deciding where to locate a new businessProduct:1. Manufacturing: the importance of ensuring that production workers take regular breaks2. Purchasing: the factors involved in deciding whether a company should purchase supplier or services from abroad3. Product Packaging: the importance of packaging retail goods attractively4. Product Management: the importance to a company of monitoring the sales of its products or services5. Exhibitions: how to ensure that a company’s presence at an exhibition is positive6. Research and Development: the importance to a company of investing in research and development7. Manufacturing: the importance of providing suitable workwear for production staff。

BEC商务英语考试高级必备口语材料集锦整理

BEC商务英语考试高级必备口语材料集锦整理下面我给大家共享一些bec高级的口语材料，盼望可以关心大家提高口语成果。

BEC（商务英语）考试高级必备口语材料(1)询问个人信息本项考试的时间：3分钟左右。

本项考试的形式：由考官逐个向考生提出问题，考生进行回答。

本项考试内容：涉及个人信息的诸多方面，考官的提问更是千变万化，但肯定设计个人信息的某个方面。

通常，为了核对考生资格，考官会问以下问题：What’s your name?/can you spell your family name?/canyou spell your surname?/ what’s your number? 回答范例：My name is Ray. That’s R-A-Y, Ray.本项考试的目的是：考官借助于对考生个人信息的提问，核对考生考试资格，并通过与考生之间的沟通，考察考生的发音，语法和用词。

本项考试从难度上来说是口语三项考试之末，但由于其为考试第一项，所以考生在本项中留给考官们的印象至关重要。

考生们必需仔细对待。

考生在本项考试中必需做到：1.克服考试开头时的紧急心情。

（方法）：提前进入考场，适应考场环境。

了解考试模式，进行模拟训练。

2.听清考官所问之问题。

若没有听懂，可以要求考官重复其问题。

方法：使用I am sorry but could you repeat your question?/I beg your pardon, Madam(Sir)?等句型。

3.全面地回答考官提出的问题，不能跑题。

有用技巧：A. 对于考官提出的特别疑问句，首先使用单词、词组或（句子）赐予明确的答复。

然后阐述理由。

B. 对于考官提出的一般疑问句，首先答复yes或者no，然后阐述理由。

C. 对于考官提出的选择疑问句，方法同A。

4.不要与另一位考生沟通，不要干扰另一位考生的答题。

5.有时由于时间问题，考官有可能特别简洁地进行本项甚至打断考生的答题，这考生的临场表现没有任何关系。

商务英语高级必备口语资料

商务英语高级必备口语资料为了让大家更好的预备商务英语BEC考试，我给大家整理了商务英语高级必备口语资料,下面我就和大家共享，来观赏一下吧。

商务英语高级必备口语资料：人事管理Personnel Management: how to effectively motivate staff• Incentives: Be offered compensation and benefits that are tied to their performance. housing allowance, car allowance, children’s education allowance in addition to salaries. free health club and cafeteria. (high tech firms often supplement salaries with stock options)• better job security-- That’s because job security offers peace of mind• --more employee involvement programs. let staff at all levels participate in the improvement of the firm’s management and administration. Many firms have introduced staff suggestion schemes to encourage staff members to express their opinions and concerns.Personnel Management: the importance to a company of having well-motivated staff• better productivity: devote himself to the job. be very proactive in the approach to his responsibilities--- reduce wasted time and effort, which in turn can enhance productivity and overall performance• --show greater loyalty and commitment to your company--Company loyalty in turn will greatly reduce turnover level and help retain the best brain needed by the firm.• --staff morale in the firm will be boosted. driven and enthusiastic employees influence, likely to make the most of our talents and achieve商务英语高级必备口语资料：时间管理1. Customer Relations: the importance of making customers feel valued2. Company growth: the importance to a company of controlling expansion3. Marketing: how to ensure that agents maintain a high level of effectiveness when representing a company4. Time Management: the importance of planning work time effectively5. Project Development: how to ensure inter-departmentalco-operation on new projects6. Purchasing: how to evaluate and select new products7. Personnel Management: the importance to a company of having well motivated staff8. Strategic Planning: how to decide whether to purchase or rent company premises9. Sales: how to ensure that price levels for new products are set appropriately10. Communication Skills: the importance of foreign language training for selected employees11. Advertising: how to select a suitable agency to handle a company’s advertising12. Finance: how to decide whether to float a company on the stock-market13. Marketing: the importance to a company of offering its products on the world-wide web14. Staff Training: how to evaluate the effectiveness of company training programmes15. Company Growth: how to decide when it is the right time for a business to expand16. Public Relations: the importance to a company of sponsoring well-known personalities from the arts and popular culture17. Recruitment: how to ensure that the best candidate for a post is selected18. Information Management: how to analyse and make effective use of information19. Sales: the importance of brand image in ensuring that products or services sell well20. Technology: the importance to a company of keeping up-to-date with internet developments商务英语高级必备口语资料：健康平安Health and SafetyEx: The importance of a safe working environment for maintaining staff morale.How to develop a responsible attitude among staff to the health and safety requirement of a company.The importance to a company of having a health and safety policy.○1 It is an essential part of laws concerning the workplace. Health and safety regulation must be followed by employers and employees to prevent accidents and protect the health of people at work. In the UK, there regulations are based on the Health and Safety at Work Act of 1974 and an important part of an employee’s contract of employment.○2 The health and safety policy not only is required by law, but also benefits the company. With the health and safety policy, staff may think the company cares for them. They will devote themselves harder to the works. In other words, it helps to maintain staff morale. This will result in raising productivity and improving service quality. If, unfortunately, accidents happened, employees, as well as the company would suffer a lot.○3 First, the company should make sure that the contract of employment contains the health and safety article. This can avoid dispute if accident happens. Second, the company should offer training courses which aim at making employees aware of the potential dangers at workplace. Third, set health and safety regulations and ensure that employees comply with all operation procedures that apply to their jobs.再次，是finance部分，由于比较专业，这方面涉及到的题一般很少，所以在这里就只举一个例子。

BEC商务英语考试高级口语备考资料

BEC商务英语考试高级口语备考资料（1）Health and safety:the importance of a safe working environment for maintaining staff morale•1.offer peace of mind to staff members and therefore motivate staff to enhance a firm’s productivity,as a result,many leading firms(Intel,GE)identify workplace safety as one of their main goals•2.reduce the occurrence of workplace accidents,which are usually a source of staff dissatisfaction and low trust in the mgt.taking safety measures can enhance staff loyalty and in turn morale.International Business:the importance of a global presence for a company•1.give access to local market knowledge,which can help avoid some very expensive mistakes on account of cultural conflicts.Eg Matsushita firm changed‘national’to‘Panasonic’•2.a global presence can spread the risk of doing business.As the saying goes:don’t put all your eggs in one basket.If a company enters to more than one market,it can survive a downturn in any one of those markets.•3.if a company becomes global,the size of the company means it can realize economies of scale,(advertising,distribution,shipping)it can also move its production from country to country and take advantage of the best conditions at any given time.（2）21.Quality Control:how to ensure that a company consistently maintains quality control standards22.Product Promotion:how to make effective use of the media when promoting a new product or service23.Product Management:the importance of teamwork for the effective management of projects24.Health and Safety:how to develop a responsible attitude among staff to the health and safety requirements of accompany25.Technology:the importance of computer skills for the workplace of the futuremunications:how to ensure that e-mail is used appropriately by staff for internal and external communications27.Staff Development:how to administer a staff budget effectively28.Market Research:the importance of finding out about customers’habits and attitudes29.Financial Management:how to identify ways of reducing costs in a companymunication:how to achieve an effective working relationship between different departments within a companymunication skills:the importance of understanding cultural differences when working in an international environment32.Personnel Management:the importance of providing employees with clear job descriptionspany Growth:how to ensure that company growth proceeds at the optimum rate34.Time Management:how to manage a heavy workload effectively35.Health and Safety:the importance to a company of having a Health and Safety policy36.Human Resources:how to ensure that staff at all levels receive appropriate feedback on individual performance（3）1.Customer Relations:the importance of making customers feel valuedpany growth:the importance to a company of controlling expansion3.Marketing:how to ensure that agents maintain a high level of effectiveness whenrepresenting a company4.Time Management:the importance of planning work time effectively5.Project Development:how to ensure inter-departmental co-operation on new projects6.Purchasing:how to evaluate and select new products7.Personnel Management:the importance to a company of having well motivated staff8.Strategic Planning:how to decide whether to purchase or rent company premises9.Sales:how to ensure that price levels for new products are set appropriatelymunication Skills:the importance of foreign language training for selected employees11.Advertising:how to select a suitable agency to handle a company’s advertising12.Finance:how to decide whether to float a company on the stock-market13.Marketing:the importance to a company of offering its products on the world-wide web14.Staff Training:how to evaluate the effectiveness of company training programmespany Growth:how to decide when it is the right time for a business to expand16.Public Relations:the importance to a company of sponsoring well-known personalities from the arts and popular culture17.Recruitment:how to ensure that the best candidate for a post is selectedrmation Management:how to analyse and make effective use of information19.Sales:the importance of brand image in ensuring that products or services sell well20.Technology:the importance to a company of keeping up-to-date with internet developments（4）Health and SafetyEx:The importance of a safe working environment for maintaining staff morale.How to develop a responsible attitude among staff to the health and safety requirement of a company.The importance to a company of having a health and safety policy.○1It is an essential part of laws concerning the workplace.Health and safety regulation must be followed by employers and employees to prevent accidents and protect the health of people at work.In the UK,there regulations are based on the Health and Safety at Work Act of1974and an important part of an employee’s contract of employment.○2The health and safety policy not only is required by law,but also benefits the company. With the health and safety policy,staff may think the company cares for them.They will devote themselves harder to the works.In other words,it helps to maintain staff morale. This will result in raising productivity and improving service quality.If,unfortunately, accidents happened,employees,as well as the company would suffer a lot.○3First,the company should make sure that the contract of employment contains the health and safety article.This can avoid dispute if accident happens.Second,the company should offer training courses which aim at making employees aware of the potential dangers at workplace.Third,set health and safety regulations and ensure that employees comply with all operation procedures that apply to their jobs.再次，是finance部分，由于比较专业，这方面涉及到的题一般很少，所以在这里就只举一个例子。

2023年BEC商务英语高级口语考试话题汇总

2023年BEC商务英语高级口语考试话题汇总不论是报考BEC（商务英语）初级还是中高级别的学生们，平时的堆积是通过考试的一种（办法）。

下面我给考生们提供一篇有关BEC 高级口语考试话题的内容仅供参考。

bec口语话题11.Different Communication Styles不同的交流风格The way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Across cultures, some words and phrases are used in different ways. For example, even in countries that share the English language, the meaning of yes varies from maybe, Ill consider it to definitely so, with many shades in between.Another major aspect of communication style is the degree of importance given to non-verbal communication. Non-verbal communication includes not only facial expressions and gestures; it also involves seating arrangements, personal distance, and sense of time. In addition, different norms regarding the appropriate degree of assertiveness in communicating can add to cultural misunderstandings. For instance, some white Americans typically consider raised voices to be a sign that a fight has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an exciting conversation amongfriends. Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-white racial groups.bec口语话题22.Different Attitudes Toward Conflict对待矛盾的态度不同Some cultures view conflict as a positive thing, while others view it as something to be avoided. In the U.S., conflict is not usually desirable; but people often are encouraged to deal directly with conflicts that do arise. In fact,face-to-face meetings customarily are recommended as the way to work through whatever problems exist. In contrast, in many Eastern countries, open conflict is experienced as embarrassing or demeaning; as a rule, differences are best worked out quietly. A written exchange might be the favored means to address the conflict.bec口语话题33.Different Approaches to Completing Tasks采用不同办法去完成任务From culture to culture, there are different ways that people move toward completing tasks. Some reasons include different access to resources, different judgments of the rewards associated with task completion, different notions oftime, and varied ideas about how relationship-building and task-oriented work should go together.When it comes to working together effectively on a task, cultures differ with respect to the importance placed on establishing relationships early on in the collaboration. A case in point, Asian and Hispanic cultures tend to attach more value to developing relationships at the beginning of a shared project and more emphasis on task completion toward the end as compared with Americans. Americans tend to focus immediately on the task at hand, and let relationships develop as they work on the task. This does not mean that people from any one of these cultural backgrounds are more or less committed to accomplishing the task, or value relationships more or less; it means they may pursue them differently.bec口语话题44.Different Decision-Making Styles不同的做决定的风格The roles individuals play in decision-making vary widely from culture to culture. For example, in the U.S., decisions are frequently delegated -- that is, an official assigns responsibility for a particular matter to a subordinate. In many Southern European and Latin American countries, there is a strong value placed on holding decision-making responsibilities oneself. When decisions are made by groups of people, majority rule is a common approach in the U.S.; in Asia consensus is the preferred mode. Be aware that individualsexpectations about their own roles in shaping a decision may be influenced by their cultural frame of reference.bec口语话题55.Different Attitudes Toward Disclosure对待披露/曝光的态度不同In some cultures, it is not appropriate to be frank about emotions, about the reasons behind a conflict or a misunderstanding, or about personal information. Keep this in mind when you are in a dialogue or when you are working with others. When you are dealing with a conflict, be mindful that people may differ in what they feel comfortable revealing. Questions that may seem natural to you -- What was the conflict about? What was your role in the conflict? What was the sequence of events? -- may seem intrusive to others. The variation among cultures in attitudes toward disclosure is also something to consider before you conclude that you have an accurate reading of the views, experiences, and goals of the people with whom you are working.BEC商务英语高级口语考试话题汇总文档内容至此告一段落，衷心感谢您对本文的阅读与理解。

bec高级口语资料

bec高级口语资料BEC剑桥商务英语证书考试，是剑桥大学考试委员会(UCLES)设立的。

很多人误认为BEC考试针对是那些学与商务有关的专业人员的，其实不然。

因为无论你学的专业是什么，都要在某个特定的商务环境中运用，BEC考查的正是这种普遍存在的商务环境中应具备的通识与能力。

自我介绍更是口语考试的一项考查内容，这在商务生活中也是必不可少的。

以下是X为你整理的bec高级口语自我介绍注意事项，希望大家喜欢。

1)Mature, dynamic and honest.思想成熟、精明能干、为人诚实。

2)Excellent ability of systematical management.有极强的系统管理能力。

3)Ability to work independent1y, mature and resourceful. 能够独立工作、思想成熟、应变能力强。

4)A person with ability plus flexibility. 有能力及适应力强的人。

5)A stable personality and high sense of responsibility. 个性稳重、具高度责任感。

6)Work well with a multi-cultural and diverse work force. 能够在不同文化和工作人员的背景下出色地工作。

7)Bright, aggressive applicants. 反应快、有进取心的应聘者。

8)Ambitious attitude essential. 有雄心壮志。

9)Initiative, independent and good xxmunication skill. 积极主动、独立工作能力强，并有良好的交际技能。

10)Willing to work under pressure with leadership quality. 愿意在压力下工作，并具领导素质。

BEC高级口语材料

一Happy Hour: After-Work SocializingIn many countries, having a drink after work with colleagues is a popular way to relax: This kind of socializing helps us get to know each other and to build team spirit. To attract customers who are just getting off w ork, many bars and clubs have a “happy hour.” This is a promotion in the early evening, usually lasting an hour or so, when pubs and bars offer a special prices on drinks, such as “buy one get one free” or “all drinks half price.” So in this business Engli sh podcast, we will explore language that we can use to socialize with colleagues during happy hour or during other informal occasions.Whether you drink alcohol or not, in many places around the world you will likely be invited to the bar or pub with col leagues. It’s important to know how to offer to buy drinks for others and how to make polite excuses when you’ve had enough or when it’s time to go. The same skills are also useful for other types of after-work social activities.In the dialog, we join Greg, a manager, and three people in his team – Joanna, Gary, and Ben – as they order.Listening Questions:1) Who is paying for the first round of drinks? How can you tell?2) Who is the person who doesn’t drink?3) When it’s time for her to go, what excu se does Joanna make?2. Socializing: Networking (Part 1)This is the first of a two-part Business English Pod series on networking.In business, so much depends on who you know. A network is a group of business contacts that have the resources to help each other out. Former and current colleagues, outside business associates, vendors, friends, acquaintances – these can all be part of your network.The term “networking” refers to developing this group of contacts. Most businesspeople are looking to expand their networks –for sales leads, job referrals, information, and advice. Networking also means being helpful to others. There should be mutual benefits for all involved.Networking often involves approaching people you don’t know, which can be a little awkward. How do you network in a way that seems genuine? In this lesson, we’ll look at ways to approach people. We’ll also cover greetings and introductions, 10-second elevator pitches, and talking about your industry.Today we’ll listen to Ian and Marissa’s first interaction at a pharmacy conference. Ian is a sales rep for a pharmaceutical company. Marissa is the manager of a hospital pharmacy. A pharmacy is a place that distributes medicine and drugs.Listening Questions:1. How does Ian break the ice with Marissa? In other words, how does he start their first interaction?2. How did Ian learn about the flu vaccine clinics?3. Why is Marissa frustrated with her supplier?。

BEC口语高级口语1

BEC HIGHERSPEAKINGGeneral IntroductionPART 1 InterviewWhat do you like most about your course?（所有课程的综合，需要答某一门subject）What do you do? / What's the most interesting part of your job?What tourist attractions are there in your hometown?What’s your career ambition?How important you think imports and exports are in your country?Do you think it is necessary for employers to offer staff training? Why?What do you think of the advertising has on people in China?PART 2 Mini-presentationAdvertising, Career planning, Communications, Customer relations, Finance, Health and safety, Management (personnel, production, transport, etc.), Marketing, Recruitment, Sales, Technology, Training and travel.●Career development:●Purchasing:●Corporate culture:●Sales:●Business planning:●Finance:PART 3 Two-way discussion根据考官提供的信息卡上的商务场景，考生彼此交换看法。

BEC高级口语第一部分话题总结

千里之行，始于足下。

BEC高级口语第一部分话题总结
BEC高级口语第一部分包括以下话题：
1. Work and careers：关于工作和职业的话题，例如职业规划、就业市场、工作经验等。

2. Technology and communication：关于科技和通信的话题，例如电子邮件、社交媒体、手机等。

3. Globalization and business travel：关于全球化和商务旅行的话题，例如跨国公司、国际商务、文化差异等。

4. Management and leadership：关于管理和领导力的话题，例如团队管理、决策 making、创新等。

5. Customer service and sales：关于客户服务和销售的话题，例如客户满意度、销售技巧、市场营销等。

6. Ethics and corporate social responsibility：关于道德和企业社会责任的话题，例如商业道德、可持续发展、公平贸易等。

在准备BEC高级口语考试时，需要熟悉这些话题，并且能够就每个话题提
供相关的信息和观点。

因为口语考试的性质，还需要练习流利地表达自己的想法，并能够与考官进行对话。

第1页/共1页。

BEC高级口语资料

目录1 Market research（市场调研）2 Mutual trusts（相互信任）3 Full co-operation（通力合作）4 The common goal/objective（共同目标）5 Goal setting（确立目标）6 Budgets （预算）7 Time management（时间管理）8 Pricing strategies（价格策略）9 Advertising campaign（广告）10 Product quality（产品质量）11 Business siting（企业选址）12 Customer relations（客户关系）13 Customer loyalty（顾客忠诚度）14 Financial incentives（金钱激励）15 Obtaining customer feedback（客户反馈）16 Career opportunities（职业发展机会）17 Management involvement（员工参与管理）18 Accommodation（住宿）19 Business ethic（商业道德）20 Dress code/professional image（着装要求）21 Corporate culture（企业文化）22 Logo（标志）23 Audience/people involved（观众/人员）24 Equipment needed /facilities（设备/设施）25 Staff benefits system（福利制度）26 Appropriate use of space（合理的空间使用）27 Environmental conscious（保护环境意识）38 Supplier cost（供货商成本）29 Personal quality（人品）30 Working experiences（经验）31 Packaging（包装）32 Brand names/reputation of the manufacturer（品牌影响力/声誉）33 Expert advice/ taking advice from consultant（专家咨询/专家建议）34 Layouts of website/ design of the billboard（网站/广告牌设计）35 Content/ amount of information（内容/信息量）36 Introduce the company to a new staff/ information included（介绍公司所需信息）37 Hobbies（爱好）38 Promotion（促销）使用技巧例:1 Goal setting（确立目标）可以适用于产品营销、企业目标、竞争、个人规划…2 Market research（市场调研）可以适用于产品推广、市场细分、广告设计、客户关系…3 Environmental conscious（保护环境意识）可以适用于低成本、商业道德、企业利润、创新…不要形成思维定式，思考空间很大，灵活组合套用！模板应用方法第一部分：基本信息+商务小问题（随考官而定，很简单，轻松应对就行）第二部分：When doing ….The factor of 论点①is the most important.In addition to this, we should also pay attention to 论点②Further, 论点③should also be taken into account.以上套话中高级都适用。

bec高级口语

1 BEC高级口语PART 1 PERSONAL INFORMATION 1. What’s your name? a) My name is SU Chao. b) My name is YANG Cuixian, but you can call me Tracy if you wish. c) My name is Jin Chen,but you can call me Olivia if you wish.(It can be spelt out of J-i-n.) 2. Where are you from? a) My hometown is Xian, but presently I’m studying/working in Beijing. b) My hometown is Beijing, and presently I’m studying in XX University. c) My hometown is Beijing, and presently I’m studying in Beijing Technology and Business University. 3. Do you work or are you a student? a) I’m a student. I’m doing XX（专业名）in XX（学校名）。

b) I’m working for a small trading company. I’m a sales representative. c) I’m between jobs at the moment. I quit my job XX ago to concentrate on English studies. After this test, I’ll look around to see what suits me. d) I’m a student. I’m doing trade andeconomics in Beijing technology and Business University. 4. How do you think about your major or work? a) On one hand, I’ve always enjoyed studying English, because I find it very interesting to learn western history and culture. But on the other hand, I quite worry about my career path because in my opinion, English major means no major unless I want to work as an English teacher or editor, hehe. So, I’ve been eager to improve myself in other areas, such as business English, or Computer skills. b) On one hand, I’ve always enjoyed studying Economics,because I find it very interesting to analyse economic phenomena with economic thought. But on the other hand, I quite worry about my career path because in my opinion, field of trade and economics have low barriers to entry so that lots people can engaged in, hehe. So, I’ve been eager to improve myself in other areas, such as business English, or Computer skills. c) Finance sounds like a very prospective subject, but it’s really not my cup of tea. I’m not very good at math and logic, and the numbers and mathematical models really give me lots of headaches. So, I’ve decided not to do anything related to financial analysis after graduation. d) XX is often described as a “comfortable”major because our compulsory subjects such as XX and XX, all seem to be a lot easier than the courses in other majors like computer or engineering. However, I really worry if the ease in studies today may become the difficulty in job hunting tomorrow! So, I guess I have to study harder to make myself more competitive. 5. Could you tell me about your ambitions for the future? a) Well, my immediate career goal after obtaining the Bachelor’s Degree is joining an international telecommunications company, for instance, Hua Wei, or Nokia, to work asa telecommunications products sales. And then, I want to advance myself to senior sales management positions. b) Well, my short term goal after obtaining the Economics Degress is going to Universityof International Business and Economics to study Interpretation. After graduation, I’llrealize my long term goal, to be an business interpreter. c) My short term goal is to join a big company to work in either sales or marketing department. After accumulating enough management know-how, I’ll realize my long term goal, start my own business. d) Frankly speaking, I haven’t decided on my career plans since I’m still just a sophomore, but I think there’s a good chance that I’ll further my studies in International Business till I get the Master’s Degree. And then, I’ll advance myself in this field. PERSONAL VIEWS 6. How has the internet changed our buying habits? In today’s hectic world, time is money. Via Internet we buy things at home, in consequence, we save our time in dressing and traffic. Moreover,we don’t need stand form in line when purchasing. Such convenients make our life more comfortable and more environment friendly. 7. Could you tell me how important you think English is in businesslife in China? English plays an significant role in business life in China. Economic globalization enquires us keep close contact with foreign clients which English ability is necessary and essential. We need English to establish our brand, develop our markets, enhance our competition within the global enviornment. [PASS] English is very important in today’s China. With China’s entry into the WTO, more and more chinese companies are doing business with foreign companies. When we communicate, we need a common language and English is such a language that is most often used in intertional contacts. 8. Could you tell me what effect you think new technology is having on business life in China? New technology accelerate the rate of economic growth. Business life benefit from new technology, for example, video conference, make significant contributions to both inner communication in companies and outer communication with business partners. Consequently, business life become more and more effective and efficiency. [PASS] The technology of videoconferencing is having great impacts on business in China and has reduced greatly the costs for budiness travel. [PASS] Technology is having a great impact on business in China. For instance, with the growth of the Internet, companies are facing great changes in the way they conduct business. 9. Could you tell me what effect you think advertisements have on people in China? Advertisements has a great impact on consumers. Successful ads help costomers better understand the product and stimulate consumption. At many times, ads have negative impact on consumers. They arouse people’s desire to buy and make them overspend. 10. Could you tell me how working life is changing in China?3 People’s working life becomes more effective within the computer’s help. I think people are being pushed into a different world—a keyboard world. Almost everything is done on the computer and it helps raise efficiency. 11. Why is teamwork so important? Teamwork is crucial important because through the teamwork, members can complement each other's advantages. Moreover, when team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship. 12. Do you prefer to work for a big company or a small one? I prefer to work for a big company because when you work with more people, you get a chance to listen to different points of view, to learn to see things in different perspectives. It’s alse more challenging as you have to coordinate with more people. 13. Can you tell me what you hope to achieve professionally in the next five years? In the next five years, I hope to be a professional interpreter since I have also made a concerted effort to improve my English knowhow. I learn English with interest. 14. Do you think mobile phone fees should be paid by companies? 15. Can you tell me how you relax from your work or studies? To relax myself, I’d like to listen to music. Music influences us a lot. Some songs have a good melody. Some lyrics are meaningful. Besides, I go shopping with my friends, and gossiping. Hehe. 16. Can you tell me what you would like to change about your work or studies? 17. Can you tell me what you think is the biggest challenge in working life in China? I think the competition for high pay jobs is the biggest challenge. Everyone has pressures, anxieties and panics to different extents. What’s more, many people are required to work long hours. 18. What are the necessary qualities of a manager? (What make a good manager?) A good manager should treat employees with respect and be able to tap employees’hidden talents and bring them to the front. Trust employees, reward exceptional performances and make them feel value. 19. How do build teamwork? 20. Degree or experience, which is more important when choosing a job applicant? 21. Is dress code necessary? Yes. The way we dress demonstrates the values an the morale of the company.What’s more, it shows our work attitude, as the saying goes, “You are what you wear”. 22. What role does the computer play in modern business world? By using PDA and mobile PC technology we can change the traditional workplace into a brand new one with high mobility. In addition computer enables us to communicate at any place with the access to the internet which will fundamentally change the concept of workplace. [PASS] I think people are being pushed into a different world—a keyboard world. Almost enerything is done on the computer and it helps raise efficiency. 23. How important is it to keep up to date with internet developments? Up to date with internet development will help companies improve their customer interactions and internal process. When many companis are strengthening their competitive strength in using the up-to-date internet development, those who have not kept up-to-dateinternet development will face disadvantages in tough competition in the area of product introduction, business transaction and offering more effective customer service. It’s not only important for the success of companies’business but also a must for them if they want to survive in the competition. [网络] it is undoubted that the Internet will exert great impact on people’s work and lives. Any company cannot afford to neglect importance of the internet which is changing and will continue to change the way people do their business at an unprecedented speed. The latest internet technology can enable you to get more opportunities to propagandize promote and sell your products or services on the net. With the help of the latest net technology you are more likely to win in the increasingly competitive market of today and tomorrow. Therefore companies should watch closely the latest development of the internet and try to apply it in their daily business. 81. How to ensure that a company consistently maintains quality control standards 24. What’s the importance of brand image? The brand image is plays an important role in ensuring that your company’s products or services sell well. First a sound brand image means that the products or services of your company enjoy a high prestige and have high qualities which will drive automatically both current and potential customers to buy your products or services on a regular basis. It therefore helps you to expand your customer base or even open some new markets. In addition companies with sound brand images can attract their customers not only through their high-quality products or services but also through the popularity and fame presented by their brand images. In any case it’s easy for a company with sound brand image to promote and sell its products or services. 25. How to build a strong brand? First, a high level of quality should be assured. It’s one of the “core benefits”that cunsuers expecet. Second, positioning. It is about the position a brand occuupies in a market in the minds of consumers. Finally, communicate. Only when the brand’s message is skillfully communicated, can customer awareness of the brand image raised and customer loyalty created.26. Why is training so important to a company? Increased job satisfaction and morale among employees Increased employee motivation Increased efficiencies in processes, resulting in financial gain Increased capacity to adopt new technologies and methods Increased innovation in strategies and products Reduced employee turnover Enhanced company image, eg. Conducting ethics training (not a good reason for ethics training) Risk management, eg. Training about sexual harassment, diversity training. 27. What kinds of trainings are important to offer? 1st, Human relations as a result of the increased stresses of today’s workplace can include misunderstanding and conflict. Training can make people get along in the workplace. 2nd, computer skills as computer skills are becoming a necessity for conducting administrative and office tasks. Last but not least, customer service. Increased competition in today’s globalmarketplace makes it critical that employees understand and meet the needs of customers. 28. Why is health and safety so important for a company? A focus on health and safety can avoid the human and business costs of workplace injuries. It can also improve productivity. 29. What safety measures should be adopted in the workplace? A working fire extinguisher should be available to handle small fires, and all staff menmbers should know how to use it. Besides, companies can entrust a manager with safety responsibilities and conduct safety inspections regularly. 30. How important is it to offer a high salary and incentives to the staff? Well motived staff can maintain a high level of effectiveness while doing theeir job, it’s hard to believe the low spirited staff can have good performance. Staff’s morale represent a company’s image. Well motived staff create a sound environment of mutual understanding and mutual help. Well motived staff stimulate their colleages’morale, improve the efficiency of the company. 31. Is it important to keep a good relationship with customers? Yes. It’s crucial important, because the company can establish repeat business. This makes good sense. It costs significantly less to keep a customer than to get a new one. 32. How to increase customer satisfaction? First, companies must understand what its customers need. Second, companies must do everything it can do to provide products and services to meet or exceed customers expectations. Third, companies can go out of its way to keep its customers happy so that they will come and bring others. 33. Is it important to diversify production? 34. What’s the importance of marketing research? 35. What incentives are effective to motivate the staff? 36. Why do you think product quality is so important? The quality of product is so important that it is a problem affecting not only the price but also the sales and reputation of the the company. So product quality is regarded as an important means to strengthen the competitive power in the heated competition nowadays. 37. What do you think of flexible work time? Flexible work time help employees reduce the conflict between work, family and entertainment. By doing so, people can work more concentrated, it would be very helpful in reducing staff turnover. 38. What do you think of working at home? There are many advantages in working at home. By doing so, people may have flexible management of time and work. It improves efficiency, increase production and improve employee’s lives. 39. How to motivate the staff? 40. How to recruit the best sales? First and foremost, the selection criteria should be set. He or she in expected to be a hard-working person, and be convicing and persuasive so as to achieve the goal. Next, choose a channel to inform the potential applicants. Last but not least, a face to face interbview must be held to test on the applicant’s communication ability as well as their general competence of the job.。

BEC高级口语资料优秀4篇

[Bec高级口语资料]BEC高级口语资料优秀4篇bec高级高频口语词汇篇一_acklog n. 积压(工作或订货)bad debt 死账(无法收回的欠款)balance n. 收支差额，余额balance of payments n. 贸易支付差额balance sheet n. 资产负债表bankrupt adj.破产的bankruptcy n.破产bank statement n. 银行结算清单(给帐户的)，银行对账单bar chart n. 条形图，柱状图bargain v. 谈判，讲价base n. 基地，根据地batch n. 一批，一组，一群batch production批量生产bear market n.熊市beat v. 超过，胜过behave v. 表现，运转behaviour n. 举止，行为，运转情况below-the-line advertising 线下广告，尚未被付款的广告benchmark 衡量标准benefit n. 利益，补助金，保险金得益BEC商务英语高级口语资料篇二1.Staff management: how to ensure effective lines of communication between the workforce and managementAs the leader of the company you should open up a channel for the workforce and management to communicate directly. For example you can hold a monthly meeting within the company, which is attended by both the reps from workforce and management. They are allowed to talk with each other openly and freely to exchange views and opinions. They can also set common objectives.You should achieve this effectiveness by making use of up-to-date technologies. For example you can set up a forum on the intranet of your company so that every member can air and exchange their views on the forum. In this way a effective line of communication w ill be set up.You should set up an incentive system to make your staff talk with their line managers.2. Finance: how to ensure accurate cashflow forecastsyou should establish a monitor system in the first place to detect any possible cashflow gap which will occur during your production and operation. This system can calculate the balance between your income andexpenditure on a daily base. And should there be any sign of cashflow problems the system will warn your staff to do something about it before hand.In order to achieve the accuracy you must set up a report system which demands every manager report the current financial status of his or her departments. The information will be collected everyday for you to take consideration.3. International sales: how to decide which sales incentives to offer a new foreign customerbec高级高频口语词汇篇三fringe benefits附加福利Sickness benefit疾病补助费bid n. 出价，投标takeover bid n. 盘进(一个公司)的出价bill n.账单，票据billboard n. (路边)广告牌，招贴板black adj.违法的in the black 有盈余，贷方black list黑名单，禁止贸易的(货物、公司及个人)名单black Monday n.黑色星期一，指1987年10月国际股票市场崩溃的日子blue chips蓝筹股，绩优股blue-collar adj.蓝领(工人)的Board of Directors n.董事会Bond n.债券Bonus n. 津贴，红利books公司帐目book value n. 账面价值，(公司或股票)净值bookkeeper n. 簿记员，记帐人BEC商务英语高级口语资料篇四I. RecruitmentEx: How to ensure that the best candidate for a post is selected.How to organise an effective recruitment drive.○1 Hiring a new employee is an investment. Getting a niche person for a niche role will add value to an organization. Organization can never be sure that they have selected the right person until he or she starts working, but an efficient recruitment and selection process can reduce the risk.○2 Produce an accurate job description, a list of skills, experience, attitudes and so on.○3 Choose the best recruitment method: internal recruitment, job advertisements, recruitment agencies and headhunting/executive search.○4 A shortlist of candidates will then be draw up to be put through the company’s recruitment processes, usually interviews. This will produce the ideal candidate.○5 Negotiate terms with this candidate. It should be both affordable for the company and attractive enough to get the ideal candidate.II. MotivationEx: How to achieve and maintain high motivation among a workforce.The importance to a company of having well motivated staffs.○1 Well motivated staffs can add value to the company. They are enthusiastic, creative and loyal. They increase the productivity and quality.○2 Spiritual motivation.A. Give employees guidance when they are just recruited.B. Demonstrate a commitment to career development and promotion from within.C. Forster a sense of team spirit.D. Publicly recognize and congratulate employees for good work.○3 Material motivation.A. Set incentive schemes: profit sharing, bonus scheme.B. Fringe benefits: company car, contribution to pension/health scheme, relation allowance.C. Establish the incentive-based compensation system.。

BEC商务英语高级必备口语资料：语法与词汇

BEC商务英语高级必备口语资料：语法与词汇(1) Grammar and Vocabulary 语法与词汇测试考生口头表达时语法和词汇是否正确，得体并丰富多彩，能否避开词汇和句型单一或不断重复一样的词句。

(2) Discourse Management 话语组织测试考生运用句子以上语言单位进展口头交际的力量，包括能否恰当的绽开话题，话语是否连贯，流畅，切题(如在提出观点时能有条理的论证，擅长使用连接词语等)。

口试第一局部，考生要完整答复考官提问;其次局部考生可充分利用时机扩展话语(Yourmain points Your supporting ideas How to order and link your ideas );第三局部争论中，要求考生围绕规定题目表达论证自己观点。

我们以后讲解真题的时候会给大家模板，这里就不再举例子了。

(3) Pronunciation 语音测试考生清楚发音的力量，依据各个单音，单词及句子重音，语调整奏的正确性打分。

考生要避开母语口音给交际带来的困难，恰当使用重读，节奏，语调，清楚发音。

Speak clearly and at a natural speed(4) Interactive Communication 互动交际测试考生在两人或3人小组中乐观参加，相互合作，有效交际的力量。

打分依据主要看考生能否有力量恰当得体主动引入话题，应答自如，轻松转换话题，充分参加争论，最终圆满完成题目要求。

要留意：考生避开在口试中表现咄咄逼人，不给对方留说话时机;有效的交际应当留意在话语的产出和承受之间能够轻松转换。

Listen carefully to all instructionsAsk the examiner to repeat any instructions you are not sure aboutGive full appropriate answers, not just one or two words Keep to andcomplete the task. Do not talk about other things. *Good communication meansworking with and not competing with the candidate。

bec商务英语高级口语考试

bec商务英语高级口语考试Sure, I understand the requirements for the advanced business English oral exam. I will answer your questions in English first and then in Chinese.Question 1: Can you describe a time when you had to deal with a difficult client and how you resolved the situation?Answer: Yes, there was a time when I had a difficult client who was unhappy with the product we delivered. I listened to the client's concerns and took the time to understand their perspective. I then proposed a solution that addressed their issues and offered them a discount on future services. By showing empathy and taking proactive steps to rectify the situation, I was able to salvage the relationship with the client.回答：是的，曾经有一次我遇到了一个不满意我们提供的产品的困难客户。

我倾听了客户的担忧并花时间理解他们的观点。

然后，我提出了一个解决方案，解决了他们的问题，并为他们未来的服务提供了折扣。

通过表现出同情心并采取积极的步骤来纠正问题，我成功挽回了与客户的关系。

BEC中高级口语总结(根据陈小蔚口语书各主题总结)[修改版]

第一篇：BEC中高级口语总结(根据陈小蔚口语书各主题总结)主题一．商务旅行/差旅(1) 前期准备preparation 1. accommodation：book a hotel（hall等）with adequate working facilities（such as fax machine，internet access，computers等）2. transportation :choose a convenient（suitable）means of transportation (2) 费用：hotel bills，traveling expenses，public transportation fares，fax or telephone charges，client entertainment expenses (3) 考虑因素: 文化差异cultural differences：different thought patterns；working style；ways of decision-making；shopping habits；ways of seeing the world 如何应对:1. promote the global mindset2. become sensitive to the cultural difference/be open-minded3. respect for native culture4. consider cultural taboos5. the staff should acquaint with differences in language，laws and social customs6. relocate the employee to work abroad to experience different working style二．员工培训training (1)主要内容：（内容+意义munication skills +avoid misunderstanding；get the work well done2.customer service +it is critical to meet customers‘needs；increase customers’satisfaction3.interpersonal relationship + enhance mutual understanding and trustputer skills + it is important for conducting administrative and offer tasks5.safety training + give practical advice for avoiding getting hurt6. business ethics（商业道德）+customers‘s loyalty and trust to the company (2)重要性从公司发展的角度看：1. enhance company image 2. increase productivity 从雇员的角度：1. increase job satisfaction2. boost morale（among employees）3. enhance efficiencies in process which result in financial gain4 . reduce employee turnover/retain employee5. acquire more practical skills that is beneficial for the personal development6. ensure employees have greater commitment in their work/continue effort7. ensure employees keep up with the latest information for market trend9. help them have a clear idea of future job(以上的好处或重要性适用于任何有关公司发展的政策措施或活动) (3)如何使培训有成效Good preparation ensures effective training（任何有关准备的主题都可以套用）1. maintain a positive energy and attitude 2. fully equipped facilities 3. meet the training needs/requirements 4. company budget 5. well-organized materials （4）如何鉴定培训是否具有成效1. organize a relevant test2. to conduct a survey to participants to see whether they have any improvement in the work performance3. whether the training address the issues/solve problems三．激励员工留住员工措施：（具体措施+好处）1. offer financial benefits/bonus2. effective training + 同上training的好处3. provide cozy/comfortable working environment + feel at ease/increase efficiency4. paid holiday + release5. profit-sharing plan 公司利润分享制6. stock option7. constant communication between the employer and the employer8. flexible working hour+ balance work and life/reserve time for family，hobby or personal development9. offer some special gift that meet employee’s expectation 10. opportunities for promotion 11. offer physical health check-up for the staff/membership or discount at health and fitness club四．招聘Recruiting(1)招聘方式（优缺点）1.内部招聘internal promotion优点：have more motivational value boost maral encourage employees to continue effort give other employees anticipation of promotion reduce the orientation and training cost make good use of abundant human resources缺点：if not fair，it will lead to internal conflict补充一下内部招聘的具体做法：a selection test/well-designed interview/check record ofpast performance/appraisal2，外部招聘external recruitment优点：receive a source of new ideas/latest knowledgeavoid unfair selectingbe contributable to company‘s overall growth and success缺点：deprive career anticipationdiscourage moraleIncrease training cost其他招聘方式（TV，newspapers，internet，recruitment company）各种方式的优缺点：优+缺（同广告不同宣传方式的优缺点）Interne(online recruitment)：lost cost；reach vast audience/attract wide attention；attract potential customes + may be annoying Television：reach vast audience + high cost；people often change channels Newspaper(put ad in the local newspaper)：reach vast reader + life span is short,readers often discard them quicklyask a recruitment company :professional + high cos；cannot find the right person五．广告宣传方式（招聘，发表新产品等）launch a advertising campaign，publicity 1. Interne(online recruitment)：lost cost；reach vast audience/attract wide attention；attract potential customers + may be annoying 2. Television：reach vast audience + high cost；people often change channels 3. Newspaper(put ad in the local newspaper)：reach vast reader + life span is short,readers often discard them quickly 4.radio：low cost 5.give out free sample：give a personal experience6.send direct email to target customers：get a mailing list of target customers；attract potential customers + people often ignore or just delete it immediately without open （should use attractive headline）7.give out leaflets六．商务会议(1)前期准备（召开前要考虑的要点）1. agenda（key point）：set out in advance to state date，time and location；inform them of all the items to be discussed together；ask them for suggestions for items2. venue：choose a suitable venue；with convenient transportation；big enough to accommodate all the participants；3.facilities：fully equipped with necessary facilities such as overhead projecter，fax，telephone，computer with access to the internet4.the size/length of the meeting(2)集会的目的：1. keep on track of market trend(to respond quickly)2. gather ideas to reach more workable final decision3，offer platform to share valuable experience 3. exchange views to solve problem (3).其他形式的集会活动1. buffet dinners2. afternoon teatime3. sightseeing tour4．an reward ceremony 目的同上：商务会议的目的(4).参会需要带的文件（只是个大概）：1. work plans2. analysis for market trend and development3. sales report（销售会议）4. related figures/datagive a overall picture；useful for setting goals/targets（5）参加会议需要注意什么(会中):1.listen carefully :show respect to others；benefit from their views2. take notes：ensure not miss the important items；useful for later reference七．缓解工作压力/应对繁重工作(1).表现：consistently working lateworking through lunchcome to work even when ill/often ask for sick leaverush to meet tight deadlinebring work home (2)后果：high turnover；poor performance；in low spirit；lower productivity (3)解决措施：(具体措施+好处) 1. time management training: prioritize all tasks in order of importance and urgency + feel at ease with their routine work 2. flexible working time + balance work and life 3. provide some sports facilities/organize sports activities + enhance employees’health 4. encourage to take up a hobby + get off the fatigue 5. provide coffee rooms and nutritious refreshment + help to relax 6. provide childcare/eldercare/transportation facilities + help to cope with these responsibilities八．解决公司危机的措施：It is really time that we should take some immediate measures 1. issue a news release 2．make arrangement for the victims 3. offer all kinds of assistance 4. offer some compensation 5. assign some staff to their family to help to cope with tragedy 6. make a promise to7. organize some related training programme about 8. (产品)recall all the product from the market to prevent possible danger九．公司选址/迁址考虑因素：1．get closer to the target market 2．cheaper labor cost；low rates of corporate tax 3．site：well-established and fast-growing business area（which have high level of demand for services）4．convenient public transportation 5．leasing rent（choose one can affort）6．avoid competition 7．consider expansion potential（which offer some flexibility and room for the expansion of company）8．better working environment好处：boost business；lead to higher-quality performance；increase company‘s profits（这几个都是万能短语）十．市场营销(产品相关的话题)(1)产品属性：brand；price；quality；after-sales service；reputation；reliability (2)价格的制定影响因素:competition; supply and demand; customers’perception of price 措施: offer seasonal/trade/cash discount to stimulate demand，boost saleCarry out survey to find out customers’needs and tastes (3)产品推销/推广目的：aim at target market；promote product efficiency；meet and beat fierce competitioncapture a large market share（占领市场较大份额）方式：1. launch a advertising campaign(略，见上)2. personal selling：employ some experienced salepeople3. sales promotion：offer promotional gifts；coupons优惠券；rebate回扣；loyalty scheme；sweepstake抽奖；free samples；trading stamp；contest4. publicity：mass media 好处：attract potential customers ；boost the sale of product ；encourage customers to try new products (4) 客户服务customer service 目的：increase the level of customer satisfaction；meet customers’expectation；improve the standard of customer service 提高服务质量的措施：1. Have an after-sale services supervision system（minitor，supervise）2. staff training programme(improve staff friendliness；the speed of service；learn to deal with customer complaints)3. check sales figures regularly4. obtain feedback from customer (set up a hotline；conduct a survey) (5) 留住顾客目的：maintain customer loyalty；keep customer 措施：1. understand what the customer needs2. provide high quality product and good service3. offer some discount to regular customer4. upgrate interior decoration十一.招待客户具体款待方式+好处(1) appropriate types of activities：1. arrange a big welcoming dinner+ show warm welcome/hospitality；make them feel at ease；set a stage for conversation and potential business2. show them around our company，especially the best part + give them an overview of our facilities and production methods3. take them to see places of cultural and historicalinterest/experience cultural events（plays；concerts；sport events）+ offer us good opportunities to get to know each other better；give them more insight into our way of doing business；help encourage their busiess interest in china；have a chance to take in the local flavor (2) costhigh cost means excellence in service (3) business objectives 1. have a clear plan in mind 2. work out a list of specific business objectives to achieve 3. land business contracts第二篇：BEC高级口语总结一、团队合作1. 团队合作的好处（重要性）或缺点In a team, I can learn from my fellow workers , get help from them when I am under pressure. When you work with more people, you get a chance to listen to different points of view, to learn to see things in a different perspective.Sometimes, team membership requires you to give up some individuality in order for the team to function asa whole. Sometimes you feel your own contribution to the team cannot be measured, so you work less than you would individually. 2. 团队合作的要点/特点Mutual trust is the first secret of successful teamwork. When members share a trusting relationship, they will feel free to express their views, understand each other’s capabilities and limitations, and communicate with each other timely. This helps to bring out the potentials, experience and creativity of the individual and create good work environment. Full co-operation among team members has a direct impact on the success or failure of the team. When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship. On top of that, timely communication and decision making will also help to improve work efficiency.Characteristics like mutual trust, co-operation, commitment, openness of expression among team members are essential to a good team. Besides, a team should also be clear about the common goals they aim to attain.3. 怎样形成团队合作的文化二、企业内部沟通1. 重要性（好处）The employee can make suggestions to the boss about internal development, and discuss areas they can improve on. In this way, the employee can contribute to the overall improvement of the company. 2. 和员工沟通管理信息需考虑的要点First of all, I think it’s important to clearly state your overall purpose and expectation. In this way, employees know exactly what they should do to meet work requirements and to achieve performance excellence.In addition to this, providing feedback on their performance is also important. On the managerial part, performance reviews help mangers to keep track of possible problems in their own work. On the part of the employees, they get encouraged for their hard work and are given chances to correct mistakes made on the job. Besides, mangers should be more open in sharing information with their subordinates. They should let employees know in advance any proposed changes before they actually occur. This will enhance mutual understanding and trust. 3. 与顾客沟通的必要性（好处）及如何与顾客沟通？三、降低成本1. 控制生产成本需考虑的要点（方法）及作用Train workersIn these days of changing technologies and methods, it is necessary to train your workers to keep them up to date. Staff training is extremely important nowadays. You see, technologies keep changing and if employees get regular training, they would be able to work more efficiently. It's the competence of the workforce that sharpens the competitive edge of the company.Get quality from suppliers Low quality goods from suppliers is a major source of waste. You should not onlytry to get quality suppliers but also work with your suppliers to help them improve their operations and quality of output.In cost management, it's important to cut down the cost of raw materials, as to a large extent, it helps to determine the product prices. Cost-conscious companies always seek to work with good suppliers who can offer quality raw materials with reasonable prices. Low quality materials from suppliers are actually a waste of money. Efficiency of production line is another important thing to consider. When introducing a production line, it is important to consult an ergonomics specialist and see that it's user- friendly and will not cause too much physical stress and strain. Meanwhile, workers should get fully-trained to work more efficiently on the line. Measures should also be taken to eliminate waste. On top of that, management should develop good benefits system to boost the morale of the workers.2. 不恰当的控制成本的方法及危害downsizing Some company leaders feel they can reduce costs by simply downsizing or reducing the number of workers or middle managers. Unfortunately, it’s not a proper way. One of the biggest effects of downsizing to reduce costs is that the good employees quickly leave the company for greener pastures. Thus the company is left with the deadwood employees, who are supposed to do twice the work as before.Reducing customer service Customer service can be a nuisance and is often expensive. Sometimes companies will reduce or eliminate the service they give to the customers. Unfortunately, a neglected customer is anex-customer. Customer service can enhance customer satisfaction and loyalty. Good customer relationship helps to improve your company image and boost sales. As a result, large-scale production will be cost effective for your company.Cutting corners A quite way to cut costs is by cutting corners in production or service methods. Some company leaders feel that by using cheaper material and labor, and by eliminating part and steps, they can cut costs and save money. It is true that costs may be cut in the short turn, but often the product or service is of such a low quality that repair and rework costs go through the roof. Also customers may become unhappy with the low quality and move on to another supplier.四、时间管理1. 有效管理时间有多重要？时间管理技巧：When managing a busy schedule, time management skills are important. They are es-sential skills for effective people. Keeping To-Do lists would remind you of all essential tasks to be finished. It's a powerful method of organising yourself and a way of reducing stress. Deciding work priorities can help you concentrate on the right things which are important and urgent. Tackling problems in order of importance allows you to separate important jobs from the many time-wasting trivial ones.2. 设立目标的重要性/怎样设立目标？设立目标的重要性：By setting clearly-defined goals, you can measure and take pride in the achievement of those goals and raise your self-confidence due to your achievements, ability and competence. Self-confidence, by turns, will enable you to achieve higher and more difficult goals.怎样设立目标？Set goals which are specific, measurable, realistic and achievable. Your optimum goals are those which cause you to ‘stretch’but not ‘break’as you strive for achievement. Goals can give creative people a much-needed sense of direction.3. 作计划的重要性/怎样作计划？五、管理1. 团队的核心领导的重要性2. 优秀的管理者应该具有的素质：六、销售1. 销售技巧Speak effectively and sincerely about my product or service. Learn to be a good listener because if you don’t listen to and understand the needs of buyers you can’t become a successful sales professional. Know my competitors and the merits and pitfalls of their products. A successful salesman should connect with customers and create a desire to buy him willingly and happily.2. 广告的重要性When aiming to increase sales of a product, it's important to advertise the product because advertising can inform, persuade and remind potential customers of the product. Marketers can launch an advertising campaign to attract a large number of consumers. And, effective advertising can enhance consumer perceptions of quality in the product, thus encouraging customers to buy this product repeatedly.3. 广告媒体的选择The media the marketer selects must be capable of accomplishing the communications objectives of information, persuading, and reminding potential customers of the products. Broadcast media include television and radio. Newspapers, magazines, outdoor advertising represent the major types of print media. The internet is a new medium. Nowadays, many companies jump to advertise on the internet. Internet advertising can assist in raising awareness of brands, it is most successful when combined with traditional advertising such as TV or print. With more and more people using the internet, advertisements on the internet can reach large audiences.4. 处理顾客投诉When customers complain, it's important that staff should apologize first, because cus-tomers must be very upset when they are dissatisfied with the product or service, some may even be aggressive. At this time, employees should remain calm and collected, listen to the complaints and apologize for the problem, and then the customers may feel that they are taken good care of. Suggesting a solution to the problem is also important. An apology is not enough, em-ployees should also try to deal with the existing problems, if they suggest a solution to the problem, customers may not be so dissatisfied, and they may not take their business elsewhere. It's also important that employees should not make any promises that they cannot keep. If employees cannot keep promises, customers may get disappointed, then, they may switch to other producers.5. 处理顾客投诉的重要性Businesses benefit from treating complains as welcome resource and opportunities to gain innovative ideas for improvement.Customers often have stronger commitments to a company after a conflict has been solved than they would have if they had never complaint at all.Customer complaints offer organizations the opportunity to overcome problems and improve commitments to service.七、产品开发1. 市场调研In developing new products, I think market research is very important. By carrying out market research, a company can get such information as whether there exists a niche market for a new product, and what are customers' needs and tastes for the new product, therefore, the new product will sell well when it is launched into market. 2. 创新第三篇：BEC真题口语总结第四辑TEST1 ：Part 2:1、marketingimportance of advertising slogans in promoting a brand or product..广告标语对宣传品牌和产品的重要性2、information managementimportance of keeping staff informed about company policies and plans让员工了解公司政策和计划的重要性3、purchasinghow to achieve and maintain good relations with all suppliers怎样取得和保持和供应商的良好关系Part3: your company proposing send a team of staff abroad six months to set up an office and train local employees. Recommendations for that.公司拟派员工出国开设分公司或机构培训当地员工，提建议。

BEC高级口语资料

BEC 高级 口语

商务英语BEC高级口语训练材料

bec商务英语口语对话模板

BEC高级必备口语资料

BEC高级——口语资料

BEC商务英语考试高级必备口语材料集锦整理

商务英语高级必备口语资料

BEC商务英语考试高级口语备考资料

2023年BEC商务英语高级口语考试话题汇总

bec高级口语资料

BEC高级口语材料

BEC口语 高级口语1

BEC高级口语第一部分话题总结

BEC高级口语资料

bec高级口语

BEC高级口语资料优秀4篇

BEC商务英语高级必备口语资料：语法与词汇

bec商务英语高级口语考试

BEC中高级口语总结(根据陈小蔚口语书各主题总结)[修改版]

BEC 高级口语

BEC口语高级口语1