酒店客人接收传真邮件服务程序

酒店客人接收传真邮件服务程序

源自物业管理资料酒店客人接收传真、邮件服务程序

Objectives目标

*To ensure that the incoming faxes / Emails for the hotel guest are delivered within 30 minutes.

确保为客人接收的传真/邮件在30分钟内被分发。

*To ensure that the incoming faxes / Emails are billed to the guest appropriately.

确保对客人收取合理的接收传真/邮件的费用。

Policy Statement政策阐述

*It is the policy of the hotel to provide efficient fax / Email services to the guests.

这是酒店关于为客人提供高效的传真/邮件服务的政策。

Procedures程序

1.The GRO on evening shift and the Guest Service Manager on night shift will check all fax machines in the hotel during their rounds (e.g. Business Centre, Reservations, Sales & Marketing, F&B Office, Executive Office), to ensure that guest faxes are not kept waiting till the next morning when the offices open.

夜班宾客关系主任和夜班经理将在其巡查期间检查酒店内的传真机（如商务中心、预定部、销售部、餐饮部办公室、行政办公室等），以确保办公室开门时客人的传真不会被耽误到第二天。

2. The GRO / Guest Service Manager records down the incoming fax / Email and charges the guest accordingly.

宾客关系主任/大堂经理记录接收到传真/邮件的相应费用。

3. He ensures that the door is properly locked and hands the Fax / Email over to the Bellman for delivery to the room.

确保房门上锁并将传真/邮件交给行李员送到客人房间。

感谢您的阅读！