组织行为学第一章强化训练

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【强力推荐】组织行为学练习题及答案(完整版)

《组织行为学》练习题第一单元总论1、定义组织行为学答：组织行为学是一个研究领域，它探讨个体、群体、以及结构对组织内部行为的影响，以便应用这些知识来改善组织的有效性。

当管理者通过他人完成他的工作时，组织行为学提供了指导他人的生产率，预测人在工作的行为的工具，并且提供了管理来自不同领域的个体所需要的洞察力。

2、组织行为学模型中3个分析水平是什么？它们之间有什么关系？答：这三中分析水平是：个体水平，群体水平和组织系统水平。

这三个基本的分析水平好像建筑砖块--每一个水平都建立在前一个水平之上。

群体水平建立在个体水平之上，组织系统水平建立在群体水平之上。

3、组织行为学的权变观念意味着什么？答：组织行为学的权变观念认为管理的对象和环境变化多端，必须按照对象和情景的具体情况，选择具体对策。

组织行为学告诉人怎样从错综复杂的情景中寻找关键性变量。

然后找出变量与变量之间的因果关系，从而针对一定的情景，使用一定的对策。

组织行为学的理论和方法，虽然倾向于人力资源学派，可是对其他学派也兼收并蓄，形成了一个综合性的知识体系。

埃德加·沙因(E·H·Schein)的人性假设科学管理的人性观：理性——经济人"('rational-economicman)人群关系学派的人性观："社会人"人力资源学派的人性观："自我实现人"(self-actualizingman)沙因的结论：人的心理状态是复杂的，不仅人与人之间的差异，同一个人在不同环境、不同时期也会有差别。

因此人不是单纯的"理性一经济人"、"社会人"或者"自我实现人"，而是“复杂人”。

管理者不能用一个固定的模式进行管理，而是要洞察他们的特点，对症下药。

4、描述克拉克洪-斯托特柏克文化分析方法答：在分析文化差异方面被广泛参考的方法之一就是克拉克洪—斯托特柏克构架。

组织行为学习题解答第1章

第一章组织行为学概述思考题1.组织行为学的定义是什么？其研究层次和任务是什么？答：组织行为学指的是通过对组织内人的心理和行为进行系统研究，从而帮助管理者解释、预测、控制和引导组织中人的行为，最终实现组织目标的学科。

组织行为学聚焦于分析三个不同层面的内容——个体、群体和组织。

个体心理与行为研究的主要任务有以下几点：其一，揭示不同的个体的心理活动特征及行为规律对工作效率产生的影响，为管理者高效地选人、用人、育人、留人提供理论依据；其二：深入了解组织成员共同的心理现象及变化过程，提高对员工行为的解释、预测、控制和引导能力；其三，掌握个体动机激发的规律，以及个体行为表现出的规律，充分调动企业员工的积极性，达成组织目标。

组织行为学对群体的研究主要包括群体的结构与功能、群体的发展过程、群体的凝聚力、人际关系、群体沟通、群体决策等。

群体心理与行为研究的主要任务有两点：其一：正确把握群体的心理规律，打造群体内部良好的关系氛围，增强群体成员的凝聚力和向心力；其二：处理好正式群体与非正式群体的关系，引导非正式群体为正式群体的目标服务。

组织心理与行为的研究任务主要集中在：组织结构的设计、组织管理原则的制定、组织变革和组织发展的突破，以及组织中沟通的有效建立。

2.管理者的三大技能分别指什么？答：一般而言，管理者的能力可以分为三大类，技术技能、人际技能、概念技能。

技术技能是完成组织内具体工作所需要的技能。

一般可通过学习教育和正规培训取得，所有的工作都需要一定的专业才干，它们也可以在实际工作中发展而来。

人际技能指的是个人与人共事、理解他人和激励他人的具体能力。

概念技能指是管理者进行抽象思考的能力。

概念技能较强的管理者能够看到“宏观景象”。

管理者不仅要懂得回答“是什么”（理解表面现象）这样的问题，还要懂得回答“为什么”（了解深层原因）及“怎么办”（寻求并选择解决方案）这样一些与事物发展规律及组织目标实现有关的重大问题。

3.管理者在组织中扮演哪些角色？答：作为管理者必须有一个正确的自我角色定位，亨利·明兹伯格（Henry Mintzberg）经过大量的观察和研究，发现管理者的所有活动可以归纳为三个方面共十种不同但又高度相关的角色。

《组织行为学》课后习题答案完整版-第一章组织与组织行为学

《组织行为学》课后习题答案完整版-第一章组织与组织行为学第一章组织与组织行为学知识巩固一、简答题1．什么是组织、组织行为和组织行为学？答：组织具有一些共同的特征。

首先，组织有明确的目标；其次，组织要实现自己的目标，必须要拥有相应的资源；最后，组织有特定的结构。

组织行为是指在一定组织环境中，全体组织成员工作时表现出来的所有行为的总和。

组织行为学是一门以组织中的个体、群体及组织自身的行为及规律为研究对象的社会学科，其旨在帮助管理者更好地预测、理解、引导和控制组织成员的行为，从而成就高绩效组织。

2．组织行为学的研究对象有哪些？答：组织行为学的研究对象是人的心理和行为的规律。

心理活动是行为的内在表现，行为是心理活动的外在表现，组织行为学将两者结合起来作为统一体进行研究。

因此，组织行为学的研究范围是一定组织中的个体、群体和组织的心理和行为的规律。

3．组织行为学的研究方法主要有哪些？答：观察法、谈话法、实验法、问卷法、测验法、个案研究法等。

二、不定项选择题1.B2.BC3.A4. C5. C6. C三、应用练习题1.阅读管理学相关内容，谈谈组织行为学与管理学的差异。

答：组织行为学是一门以组织中的个体、群体及组织自身的行为及规律为研究对象的社会学科。

其旨在帮助管理者更好地预测、理解、引导和控制组织成员的行为，从而成就高绩效组织。

组织是管理的对象，管理是组织运营的目标。

组织行为学是管理学的重要组成部分，也是属于管理学的一门重要学科。

2运用组织行为学的研究方法对你所感兴趣的相关内容做一次研究。

答：略案例讨论：IDEO让互助文化深入人心对领导者来说，没有什么比倡导组织中的互助行为更重要的了。

员工在工作中互助是优秀企业的一道常见风景。

如果不考虑员工自觉性，即组织行为学者所说的组织公民行为，公司希望高效运转，就需要将所有任务完美分配，中间不能出现任何差错，任务在执行中不能随意更改，而且所有任务必须同步，不能在进度上有半分差池。

组织行为学习题答案作者丁敏第一章习题答案.doc

一、名词解释1.组织：组织是具有特定目标、资源、结构，时刻与环境相互作用的开放系统。

2.组织行为：指各类组织的每位成员在工作过程中表现出的所有行为。

3.组织行为学：是研究组织中人的心理和行为表现及其规律，提高管理人员预测、引导和控制人的行为的能力，以实现组织既定目标的科学。

4.霍桑实验：霍桑实验是指1924〜1932年在美国西方电气公司所属霍桑工厂进行的一连串实验。

这次著名的研究活动是由美国哈佛大学教授梅奥主持进行的，整个实验前后共分四个阶段：照明实验、福利实验、访谈实验、群体实验。

霍桑实验的重大贡献在于，它带来了人们对组织内部人的重视与关注，所以后人把“霍桑实验”称为研究组织内部人的行为的里程碑。

5.人性假设：指管理者对被管理者的需要及劳动态度的基本看法，或是管理者对被管理者参加企业或组织工作目的的基本看法。

6.积极组织行为学：是对积极心理品质和能力的测量、开发和有效管理的研究和应用，从而实现提高个体、群体和组织的绩效。

它强调积极心理品质和能力的可测量性、可开发性以及提高组织工作绩效水平的相关性。

自我效能感、希望、乐观、主观幸福感和恢复力被认作是积极组织行为学有关积极心理能力的典型代表。

7.模型法：型是指对某种现实事物的抽象，或者说模型是对现实事物的简化。

任何模型都是由三个部分组成的，即目标、变量和关系。

组织行为学可以通过建立模型的方法来反映各要素之间的关系。

组织行为学的模型往往是动态的、描述性和抽象性的模型。

二、单项选择题1. A2. C3. B4. A三、多项选择题1.ABD2. BCD3. ABC4. ABCD5. ABODE四、简答题1.组织行为学的主要内容是什么？答：（1）个体心理与行为；（2）群体心理与行为；（3）领导心理与行为；（4）组织心理与行为。

2.简述学习组织行为学的意义答：应当吸取组织行为学中关于如何激励员工个人和群体工作积极性的有效方法；研究个人需要，把满足个人的需要与达到组织的目标相统一；重视领导行为的研究，调节并改善领导与被领导的关系；重视组织设计、组织变革和组织发展的研究，从而建立以人为中心而不是以生产任务为中心的管理制度，更好地发挥人的积极性、主动性和创造性，更有效地提高组织绩效。

组织行为学第一章《绪论》习题及答案

组织行为学第一章《绪论》习题及答案第一章《绪论》1.对完成特定使命的人的系统性安排即（）。

A．组织B．群体C．团队D．集体E．文化2.组织的成员根据各自的权利、责任制度形成正式的层级指挥体系，这就是组织的层级制内部结构。

相应的，能够使组织活动形成互相联系的层次网络结构的是（）。

A．权力B．分工C．协作D．分工或协作E．分工和协作3.美国学者安德鲁·J杜布林写道:“组织行为学是系统研究组织环境中所有成员的行为，以成员个人、群体、整个组织及其外部环境的相互作用所形成的行为作研究对象的一门科学。

”，是在他的著作（）。

A．《组织行为学基础》B．《组织行为学原理》C．《个性与组织》D．《企业的人的方面》E．《创造卓越》4.人的心理和行为的规律性是组织行为学的研究（）。

B．方法C．对象D．内容E．规律5.人的行为与心理密不可分，行为是心理活动的（）。

A．内在依据B．外在依据C．外在表现D．内在表现E．运行基础6.在“霍桑试验”中总结的“人群关系理论”揭示了人群关系是提升劳动生产率的重大因素，凸显出群体规范对个体工作行为的决定性作用，开辟了管理研究的新领域，导致了管理中对人的因素的重视的研究者是（）。

A．罗伯特・欧文B．泰勒C．西蒙D．梅奥E．麦格雷戈7.1960年，在《企业的人的方面》一书中总结了人性假设对立的两种观点，即X 理论与Y理论的是（）。

A．阿吉雷斯B．威廉大内C．西蒙D．麦格雷戈8.观察者以自己的感觉器官为工具，直接观察人们的行为，并通过对外在行为的分析来推测人们内在的心理状态，这种方法称（）。

A．案例研究法B．观察法C．调查法D．心理测验法E．问卷调查法9.研究人员通过查阅各种原始记录，或通过访问、发调查表和实地观察所收集到的有关某一个人或某个群体的各种情境，用文字如实记载，为学生的课堂学习提供模拟的具体管理情境的研究方法是（）。

A．案例分析B．实验室实验C．现场研究D．描述性研究E．问卷调查10.现场研究就是在现实的环境中对实际情境的研究，与实验室实验相比，它具有更强的（）。

组织行为学第一章题库

组织行为学第一章题库Organizational Behavior, 15e (Robbins/Judge)Chapter 1 What Is Organizational Behavior?1) ________ are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations.A) AssistantsB) ManagersC) SecretariesD) InternsE) ApprenticesAnswer: BExplanation: B) Managers are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations. They make decisions, allocate resources, and get work done by other people.Page Ref: 5, 6LO: 2Difficulty: EasyQuest. Category: ConceptLearning Outcome: Discuss the factors influencing individual decision making in organizations2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global warming project anddecides what tasks related to creating awareness about the issue need to be done. In addition, she is also deciding which members of her teamwill work on engaging with the public and which will work on lobbying with the government. She is also assigning people as team members to ensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?A) planningB) organizingC) scrutinizingD) controllingE) envisioningAnswer: BExplanation: B) Managers are responsible for designing an organization's structure. This function is called organizing. It includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.Page Ref: 6LO: 2AACSB: Analytic SkillsDifficulty: HardQuest. Category: Applicationto East for the neijiang-Kunming highway bridge across the River, maming Creek Bridge, pond bridge, bridge, rongzhou bridge, and SouthBridge. There are two bridges across the minjiang River: minjiang River Bridge on neikun highway bridge. Inner-city transportation: Shu Nan road, binjiang road, North Road, the minjiang River, the Yangtze River Road, lingang3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy project. During the project, she needs to motivate team members to attain their project milestonesand direct them through different phases of the project. Which of the following kinds of functions will these tasks be covered under?A) planningB) organizingC) scrutinizingD) evaluatingE) leadingAnswer: EExplanation: E) The leading function of managers involves motivating employees, directing their activities, selecting the most effective communication channels, or resolving conflicts among members. Page Ref:6LO: 2AACSB: Analytic SkillsDifficulty: HardQuest. Category: ApplicationLearning Outcome: Discuss the factors influencing individual decision making in organizations4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitored the schedule to find the cause of the delay, before speeding up the implementation process by allocating more members for the implementation phase. By doing this, which of the following functions is she performing?A) controllingB) planningC) formulatingD) leadingE) organizingAnswer: AExplanation: A) To ensure things are going as they should, management must monitor the organization's performance and compare it with previously set goals. If there are any significant deviations, it is management's job to get the organization back on track. Tasks which involve monitoring, comparing, and potential correcting are part of the controlling function.Page Ref: 6LO: 2AACSB: Analytic SkillsDifficulty: HardQuest. Category: Applicationto East for the neijiang-Kunming highway bridge across the River, maming Creek Bridge, pond bridge, bridge, rongzhou bridge, and South Bridge. There are two bridges across the minjiang River: minjiang River Bridge on neikun highway bridge. Inner-city transportation: Shu Nan road, binjiang road, North Road, the minjiang River, the Yangtze River Road, lingang5) Which of the following functions do managers undertake as part of planning functions? A) defining an organization's goalsB) implementing strategies for achieving goalsC) executing plans to integrate activitiesD) accomplishing goals of a projectE) employing strategies to coordinate tasksAnswer: AExplanation: A) The planning function encompasses defining an organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrateand coordinate activities.Page Ref: 6LO: 2Difficulty: EasyQuest. Category: Concept6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant may be termed as a ________.A) leaderB) figureheadC) resource allocatorD) negotiatorE) disturbance handlerAnswer: BExplanation: B) According to Henry Mintzberg, a figurehead is a symbolic head who is required to perform a number of routine duties of a legal or social nature.Page Ref: 6, 7LO: 2Difficulty: EasyQuest. Category: Concept7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in the market. Her work in the next few weeks involves sharing knowledge about the product with her team members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new product. Which of the following roles is Ortiz playing? A) leaderB) liaisonC) disseminatorD) spokespersonE) negotiatorAnswer: AExplanation: A) A leadership role comprises hiring, training, motivating, and disciplining employees. Page Ref: 6, 7LO: 2AACSB: Analytic SkillsDifficulty: ModerateQuest. Category: ApplicationLearning Outcome: Summarize the major theories of and approaches to leadershipto East for the neijiang-Kunming highway bridge across the River, maming Creek Bridge, pond bridge, bridge, rongzhou bridge, an3 d South Bridge. There are two bridges across the minjiang River: minjiang River Bridge on neikun highway bridge. Inner-city transportation: Shu Nan road, binjiang road, North Road, the minjiang River, the Yangtze River Road, lingangCopyright ? 2013 Pearson Education, Inc. Publishing as Prentice Hall8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with managers who are working on theissue of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the food industry and other lobby groups. Which of the following roles is George most likely to beplaying according to Mintzberg's classification of managerial roles? A) figureheadB) leaderC) liaisonD) entrepreneurE) resource allocatorAnswer: CExplanation: C) The liaison role involves maintaining a network of contacts who provide favors and information.Page Ref: 6, 7LO: 2AACSB: Analytic SkillsDifficulty: ModerateQuest. Category: Application9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also networking with contacts from the press and fashion magazine editors to understand the changing tastes of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of managerial roles?A) figureheadB) leaderC) symbol headD) monitorE) spokespersonAnswer: DExplanation: D) According to Mintzberg's classification ofmanagerial roles, the monitor role comprises collecting information from external organizations and institutions, typically by scanning the news media, talking with other people to learn about changes in the public's tastes, what competitors may be planning, and so forth.Page Ref: 7LO: 2AACSB: Analytic SkillsDifficulty: ModerateQuest. Category: ApplicationLearning Outcome: Discuss the factors influencing individualdecision making in organizationsto East for the neijiang-Kunming highway bridge across the River, maming Creek Bridge, pond bridge, bridge, rongzhou bridge, and South Bridge. There are two bridges across the minjiang River: minjiang River Bridge on neikun highway bridge. Inner-city transportation: Shu Nan road, binjiang road, North Road, the minjiang River, the Yangtze River Road, lingang10) According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to transmit information received from outsiders or from other employees to members of the organization. A) entrepreneurB) resource allocatorC) spokespersonD) leaderE) disseminatorAnswer: EExplanation: E) According to Mintzberg's classification of managerial roles, the role of a disseminator is to transmit information received from outsiders or from other employees to members of the organization.Page Ref: 6,7LO: 2Difficulty: EasyQuest. Category: Concept11) The role of a(n) ________, according to Mintzberg'sclassification of managerial roles, is to transmit information to outsiders about an organization's plans, policies, actions, and results and one which serves as an expert in the organization's industry.A) spokespersonB) disturbance handlerC) entrepreneurD) leaderE) liaisonAnswer: AExplanation: A) According to Mintzberg's classification ofmanagerial roles, the role of a spokesperson is to transmit informationto outsiders about an organization's plans, policies, actions, andresults and one which serves as an expert in the organization's industry.Page Ref: 7LO: 2Difficulty: EasyQuest. Category: Concept12) According to Mintzberg's classification of managerial roles, a(n) ________ searches the organization and its environment for opportunities and initiates projects to bring about change. A) spokespersonB) disturbance handlerC) entrepreneurD) resource allocatorE) negotiatorAnswer: CExplanation: C) According to Mintzberg's classification ofmanagerial roles, an entrepreneur searches the organization and its environment for opportunities and initiates projects to bring about change. Page Ref: 7LO: 2Difficulty: EasyQuest. Category: Conceptto East for the neijiang-Kunming highway bridge across the River, maming Creek Bridge, pond bridge, bridge, rongzhou bridge, an5 d South Bridge. There are two bridges across the minjiang River: minjiang River Bridge on neikun highway bridge. Inner-city transportation: Shu Nan road, binjiang road, North Road, the minjiang River, the Yangtze River Road, lingangCopyright ? 2013 Pearson Education, Inc. Publishing as Prentice Hall13) According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to make or approve significant organizational decisions and assign human, physical, and monetary assets. A) disseminatorB) liaisonC) entrepreneurD) resource allocatorE) entrepreneurAnswer: DExplanation: D) According to Mintzberg's classification ofmanagerial roles, the role of a resource allocator is to make or approve significant organizational decisions and assign human, physical, and monetary assets.Page Ref: 7LO: 2Difficulty: EasyQuest. Category: ConceptLearning Outcome: Discuss the factors influencing individual decision making in organizations14) According to Mintzberg's classification of managerial roles, which of the following is a kind of interpersonal role?A) monitorB) disseminatorC) spokespersonD) entrepreneurE) liaisonAnswer: EExplanation: E) According to Mintzberg's classification of managerial roles, the role of a liaison is a kind of interpersonal role which involves maintaining a network of outside contacts who provide favors and information.Page Ref: 6, 7LO: 2Difficulty: EasyQuest. Category: Concept15) According to Mintzberg's classification of managerial roles, which of the following is a kind of decisional role?A) negotiatorB) disseminatorC) liaisonD) spokespersonE) monitorAnswer: AExplanation: A) According to Mintzberg's classification ofmanagerial roles, the role of a negotiator is a kind of decisional role which involves representing the organization at major negotiations. Page Ref: 7, 8LO: 2Difficulty: EasyQuest. Category: ConceptLearning Outcome: Discuss the factors influencing individualdecision making in organizationsto East for the neijiang-Kunming highway bridge across the River, maming Creek Bridge, pond bridge, bridge, rongzhou bridge, and South Bridge. There are two bridges across the minjiang River: minjiang River Bridge on neikun highway bridge. Inner-city transportation: Shu Nan road, binjiang road, North Road, the minjiang River, the Yangtze River Road, lingang16) The role of a ________ is a type of informational role according to Mintzberg's classification of managerial roles.A) figureheadB) disseminatorC) liaisonD) entrepreneurE) negotiatorAnswer: BExplanation: B) According to Mintzberg's classification of managerial roles, the role of a disseminator is a type of informational role which involves transmitting information received from outsiders or from other employees to members of the organization.Page Ref: 7LO: 2Difficulty: EasyQuest. Category: Concept17) Which of the following is true of technical skills?A) They can be learned only through formal education.B) They encompass the ability to apply specialized knowledge.C) They are not required at all kinds of jobs.D) They are monopolized by professionals.E) They comprise the ability to understand and motivate people.Answer: BExplanation: B) Technical skills encompass the ability to apply specialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technical skills on the job. Page Ref: 8LO: 2Difficulty: EasyQuest. Category: Concept18) The ability to understand, communicate with, motivate, andsupport other people, both individually and in groups, may be defined as ________ .A) human skillsB) technical skillsC) conceptual skillsD) cognitive skillsE) analytical skillsAnswer: AExplanation: A) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as human skills. Managers get things done through other people, and it is crucial for them to have good human skills.Page Ref: 8LO: 2Difficulty: EasyQuest. Category: Conceptto East for the neijiang-Kunming highway bridge across the River, maming Creek Bridge, pond bridge, bridge, rongzhou bridge, an7 d South Bridge. There are two bridges across the minjiang River: minjiang River Bridge on neikun highway bridge. Inner-city transportation: Shu Nan road, binjiang road, North Road, the minjiang River, the Yangtze River Road, lingangCopyright ? 2013 Pearson Education, Inc. Publishing as Prentice Hall19) Melissa Woods was recently hired as the campaign manager at an environmental organization. She has a degree in environmental sustainability and possesses substantial knowledge about the issue of global warming. She has the knowledge to lead the public relations team of the organization. However, a few months later, the board of directors of the organization expressed dissatisfaction with Melissa's performance and asked her to resign. Which of the following, if true, best explains this situation? A) Melissa had no prior experience in research and development.B) Melissa had weak interpersonal and networking skills to run the project.C) Melissa focused on the results her team achieved rather than how they achieved those results. D) Melissa is not up-to-date about the feasibility of using different modes of renewable energy. E) Melissa had a diverse network of contacts established from her previous job.Answer: BExplanation: B) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills. Many people are technically proficient but poor listeners, unable to understand the needs of others, or weak at managing conflicts. Since managers get things done through other people, they must have good human skills. Though Melissa had substantial knowledge about the issue of global warming, her weak interpersonal and networking skills explain why she was unable to lead the public relations teamefficiently. Melissa having no prior experience in research and development plays no role in explaining why she was unable to lead the public relations team. Melissa focusing on the results her team achieved rather than how they achieved them does not indicate her underperformance in any way. In addition, Melissa not being up-to-date about the feasibility of using different modes of renewable energy indicates a lack of theoretical knowledge and not the inability to lead a public relations team. Melissa having a diverse network of contacts established from her previous job works against the situation because it would actually help Melissa in her job. Page Ref: 8LO: 2AACSB: Reflective ThinkingDifficulty: HardQuest. Category: Critical ThinkingLearning Outcome: Define organizational behavior and identify the variables associated with its study 20) Joann Hayes is currently working on a project to tackle climate change. During the project, she needs to find different options to replace the use of non-renewable energy and check the feasibility of different renewable energy options before choosing the most practical one. Which of the following skills does Hayes primarily need to use for these tasks?A) human skillsB) interpersonal skillsC) conceptual skillsD) communication skillsE) interactive skillsAnswer: CExplanation: C) Managers must have the mental ability to analyze and diagnose complex situations. These tasks require conceptual skills. The ability to integrate new ideas with existing processes and innovate on the job are also crucial conceptual skills for today's managers.Page Ref: 8LO: 2AACSB: Analytic SkillsDifficulty: HardQuest. Category: Applicationto East for the neijiang-Kunming highway bridge across the River, maming Creek Bridge, pond bridge, bridge, rongzhou bridge, and South Bridge. There are two bridges across the minjiang River: minjiang River Bridge on neikun highway bridge. Inner-city transportation: Shu Nan road, binjiang road, North Road, the minjiang River, the Yangtze River Road, lingang21) , an organization working toward curbing climate change, recently conducted an interview with Jessica for the position of apublic relations officer. However, the interviewers Brenda and Laura are divided over whether Jessica should be given the job. Brenda believesthat Jessica does not have in-depth knowledge about the issue of global warming and its impact. On the other hand, Laura feels that Jessicawould be perfect for the job because she has strong networking and interpersonal skills. Which of the following, if true, would strengthen Laura's argument?A) Gaining the support of corporate giants would comprise a large part of the job. B) Jessica will need to prepare extensive reports about the issue of climate change. C) The role will require Jessica to give presentations to environmental experts on renewable modes of energy.D) Jessica had negligible experience in research and development.E) Jessica has weak analytical skills to solve problems associated with implementing options of renewable energy.Answer: AExplanation: A) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills. Many people are technically proficient but poor listeners, unable to understand the needs of others, or weak at managing conflicts. Gaining the support of corporate giants being a large part of the public relations job would require strong networking and interpersonal skills, which according to Laura, Jessica has. This would strengthen Laura's argument. The task of preparing extensive reports does not involve any networking skills and thus would not in any way strengthen Laura's argument. Giving presentations to environmental experts would require Laura to have in-depth knowledge of global warming and does not involve networking skills. Jessica having negligible experience in research and development and weak analytical skills tosolve problems associated with implementing options of renewable energy does not require networking skills, and thus, does not strengthenLaura's argument.Page Ref: 8LO: 2AACSB: Reflective ThinkingDifficulty: HardQuest. Category: Critical ThinkingLearning Outcome: Define organizational behavior and identify the variables associated with its studyto East for the neijiang-Kunming highway bridge across the River, maming Creek Bridge, pond bridge, bridge, rongzhou bridge, an9 d South Bridge. There are two bridges across the minjiang River: minjiang River Bridge on neikun highway bridge. Inner-city transportation: Shu Nan road, binjiang road, North Road, the minjiang River, the Yangtze River Road, lingangCopyright ? 2013 Pearson Education, Inc. Publishing as Prentice Hall22) , an organization working toward curbing climate change, recently conducted an interview with Jessica for the position of apublic relations officer. However, the interviewers Brenda and Laura are divided over whether Jessica should be given the job. Brenda believesthat Jessica does not have in-depth knowledge about the issue of global warming and its impact. On the other hand, Laura feels that Jessicawould be perfect for the job because she has strong interpersonal skills. Which of the following, if true, would weaken Laura's argument?A) Jessica was unable to fare well in the written test whichanalyzed her conceptual skills. B) Jessica listened intently to the interviewers' questions before answering them. C) Jessica was unable to communicate clearly why she was right for the job.D) Jessica was very friendly and courteous with the receptionistwhile greeting her. E) Jessica was high on confidence about getting the job because of her strong networking skills. Answer: CExplanation: C) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, defines human skills. Many people are technically proficient but poor listeners, unable to understand the needs of others, or weak at managing conflicts. If Jessica was unable to communicate clearly why she wasright for the job, it weakens Laura's argument that Jessica has strong interpersonal skills. Jessica being unable to fare well in the written test which analyzed her conceptual skills does not indicate Jessica's networking skills, and thus does not weaken Laura's argument. Jessica listening intently to the interviewers' questions before answering them and greeting the receptionist indicates that she had good interpersonal skills. This strengthens Laura's argument. Jessica being high on confidence about getting the job because of her strong networking skills is irrelevant to the argument.Page Ref: 8LO: 2AACSB: Reflective ThinkingDifficulty: HardQuest. Category: Critical ThinkingLearning Outcome: Define organizational behavior and identify the variables associated with its study 23) According to Fred Luthans and his associates, managers involved in traditional management activities undertook which of the following tasks?A) motivatingB) socializingC) decision makingD) trainingE) politickingAnswer: CExplanation: C) Fred Luthans and his associates studied more than 450 managers who were all engaged in four managerial activities of traditional management, communication, human resource management, and networking. Activities in traditional management involved decision making, planning, and controlling.Page Ref: 8LO: 2Difficulty: EasyQuest. Category: Conceptto East for the neijiang-Kunming highway bridge across the River, maming Creek Bridge, pond bridge, bridge, rongzhou bridge, and South Bridge. There are two bridges across the minjiang River: minjiang River Bridge on neikun highway bridge. Inner-city transportation: Shu Nan road, binjiang road, North Road, the minjiang River, the Yangtze River Road, lingang24) According to Fred Luthans and his associates' study of 450 managers, ________ made the largest contribution to the success of managers in terms of speed of promotion within their organization. A) networkingB) decision makingC) planningD) controllingE) staffingAnswer: AExplanation: A) According to Fred Luthans and his associates' studyof 450 managers, networking made the largest contribution to the success of managers in terms of speed of promotion within their organization. Human resource management activities made the least relativecontribution Page Ref: 8, 9LO: 2Difficulty: EasyQuest. Category: Concept25) According to Fred Luthans and his associates, managers which are involved in networking activities are most likely to undertake which of the following?A) planningB) decision makingC) controllingD) politickingE) staffingAnswer: DExplanation: D) Fred Luthans and his associates studied more than 450 managers who were all engaged in four managerial activities of traditional management, communication,human resource management, and networking. Networking activities are comprised of socializing, politicking, and interacting with outsiders.Page Ref: 8LO: 2Difficulty: EasyQuest. Category: Concept26) Which of the following best defines organizational behavior?A) It involves the study of groups of people coming together for collective bargaining. B) It involves the study of what people do in a company and how it affects the company's output. C) It involves analyzing different people in an industry with independent profit-centered motives. D) It involves developing exclusively the knowledge ofmanagers and senior -level employees. E) It is a field which is not influenced by factors in the external world.Answer: BExplanation: B) Organizational behavior refers to the study of what people do in an organization and how their behavior affects the organization's performance.Page Ref: 10LO: 3Difficulty: EasyQuest. Category: ConceptLearning Outcome: Define organizational behavior and identify the variables associated with its studyto East for the neijiang-Kunming highway bridge across the River, maming Creek Bridge, pond bridge, bridge, rongzhou bridge, an11 d South Bridge. There are two bridges across the minjiang River: minjiang River Bridge on neikun highway bridge. Inner-city transportation: Shu Nan road, binjiang road, North Road, the minjiang River, the Yangtze River Road, lingangCopyright ? 2013 Pearson Education, Inc. Publishing as Prentice Hall27) Which of the following determinants of behavior does organizational behavior study? A) profitsB) job satisfactionC) perksD) individuals。

《组织行为学》各章练习题答案

《组织行为学》各章练习题答案第一章绪言一、填空题1、个体的行为，认知、情感、行动2、须有组织目标，有分工和协作，有权力等级和责任制度，由人所组成的群体3、组织设计、组织运作、组织变革4、环境、战略、技术、规模、组织的成长阶段5、多学科交叉性、二重性、实用性6、照明试验、继电器装配工人小组试验、大规模访问交谈、对接线板工作室的研究7、个人目标、组织目标，个人因素、组织因素，工作的外部条件，工作设计二、单选题1、A2、C3、D4、B5、D6、C7、C三、判断题1、对2、对3、错4、错5、对6、错7、对8、错9、错第二章组织中的个体一、填空题1、认知、情感、意向2、心境、激情、应激3、生理需要、安全需要、社交需要、尊重需要、自我实现的需要4、生存需要、相互关系需要、成长发展需要5、激励因素、保健因素6、效价、期望值7、正强化、惩罚、负强化、忽视8、参与管理、自我控制、权力下放、绩效反馈9、参与式管理、代表参与、质量链、员工股份所有制二、单选题1、D2、C3、A4、C5、C6、B7、A8、C9、C 10、D 11、A 12、C 13、A 14、C 15、C 16、C三、判断题1、错2、对3、错4、对5、错6、错7、错8、对9、对10、错11、错12、错第三章组织中的群体一、填空题1、命令型群体、任务型群体；利益型群体、友谊型群体2、形成阶段、震荡阶段、规范化阶段、执行阶段、解体阶段3、信息的发送者、信息的内容、传递的媒介、信息的接受者4、潜伏期、认知期、感觉期、行为期、结果期5、冲突双方彼此之间的得失权衡、试图使他人的关心点得到满足、试图使自己的关心点得到满足二、单选题1、A2、D3、B4、D5、A6、B7、D三、多选题1、ABCD2、ABCD3、ABC4、ACD5、ABCD四、判断题1、对2、错3、错4、对5、错6、错7、错8、对9、对10、对第四章领导与组织行为一、填空题1、权威性、全局性、战略性、综合性、超前性、超脱性、服务性2、强制权、奖赏权、法定权、专家权、参照权、信息权3、强制型、权威型、合作型、民主型、方向制定型、教练型二、单选题1、B2、C3、C4、C5、D6、D7、C三、多选题1、BD2、ABCD3、ABCD4、ABC5、ABCD6、ABC四、判断题1、错2、错3、对4、错5、对6、对第五章非正式组织的行为一、单选题1、B2、A3、A4、D5、C6、C7、C8、D二、多选题1、ABCD2、ABC3、ACD4、AB5、ACD6、BCD三、判断题1、错2、对3、对4、错5、对6、错7、对第六章组织文化一、单选题1、D2、B3、A4、A5、A6、A7、C8、C二、多选题1、ABCD2、ABCD3、ABC4、ABD5、BCD6、ABCD三、判断题1、对2、错3、错4、对5、对6、错7、错8、对第七章组织变革和组织发展一、单选题1、A2、B3、D4、A5、B6、C7、D8、B9、C二、多选题1、ABCD2、ABCD3、ABCD4、BCD5、ABD第八章组织承诺及培养一、填空题1、继续承诺、情感承诺、规范承诺2、事业承诺、领导承诺3、工作因素、组织因素、个体因素4、组织支持、因果归因关系、期望的满足、回顾性文饰作用、选择交换的机会5、人本原理、时间和空间6、探索阶段、建立阶段、维持阶段、衰退阶段二、单选题1、C2、D3、B4、B5、A6、C三、判断题1、对2、错3、对4、对5、错6、错7、对8、对9、对。

《组织行为学》章节练习题

《组织行为学》课后习题第一章组织行为学导论1.组织行为学的概念和研究内容是什么？2.组织行为学有哪些特点？3.人群关系学有哪些主要内容？4.组织行为学有哪些具体研究方法？第二章个体心理与个体行为1.试述人的行为的概念、基本特征和行为模式。

2.人的行为有什么规律？3.人的心理活动包括哪些内容？4.什么是感觉？什么是感受性？。

5.一个人良好的意志品质表现在哪些方面？6.什么是气质？气质有哪些类型？7.什么是能力？8.什么是工作满意度？影响工作满意度有哪些因素？第三章激励与个体行为1.你怎样理解马斯洛的需要理论？2.你怎样理解期望理论、公平理论、归因理论？3.你怎样理解强化理论和挫折理论？4.谈谈你对正激励、反激励与去激励的认识。

第四章工作压力与压力管理1.什么是压力？2.压力通常有哪些来源？3.个体通常对压力有哪些反应？4.消极压力通常有哪些不良后果？第五章职业兴趣与职业锚1.什么是职业兴趣？通常职业兴趣的发生发展要经历一个什么样的过程？2.常见的职业兴趣有哪些类型？3.什么是职业锚？职业锚有哪些分类？4.什么是职业价值观？第六章群体概述1. 什么是群体？群体有哪些特征？2.群体的基本功能是什么？3.群体有哪些基本类型？4.什么是群体结构？5.怎样测定群体的层次？6.群体行为有什么规律？第七章群体动力理论1.怎么理解群体动力的含义？2.什么是群体规范？群体规范的种类及功能？3.什么是群体压力？4.什么是群体意思？影响群体意识有哪些因素？5.什么是群体士气？6.怎样理解群体的冲突？群体冲突的类型及解决的方式有哪些？7.群体决策的策略与方法有哪些？8.什么是群体竞争？怎样对竞争进行管理与组织？9.影响群体内聚力的因素有哪些？群体内聚力与群体效率是什么关系？10.怎样测量群体内聚力？第八章群体人际关系1. 什么是群体人际关系？建立群体人际关系需要什么条件？2.群体人际关系是怎样形成的？3. 群体人际关系的类型、特点、重要性？4.影响群体人际关系有哪些主客观因素？5.怎样分析改善群体人际关系？第九章团队与团队建设1.什么是团队？团队与群体的关系如何？2.团队有哪些类型？3.成功的团队有哪些特点？4.什么是团队建设？5.加强团队建设有什么重要性？6.怎样进行团队建设？7.什么是团队精神？团队精神有什么重要性？8.团队信息沟通的含义是什么？9.有哪三大有效沟通技巧？第十、十一、十二章领导1. 什么是领导？领导有哪些特征？2.领导者与管理者的主要区别是什么？3.什么是领导的影响力？如何提高领导的影响力？4.什么是领导力？第十四章组织和组织理论1.如何理解组织的含义？组织有哪些特征？2.组织有哪些类型？3.组织的基本功能是什么？4.如何理解组织的氛围？5.影响组织结构的因素有哪些？6.组织结构有哪些基本形式？7.组织设计的基本要求和原则是什么？第十六章组织力1.什么是组织力？2.组织力的内容包括哪些？3.常见的组织能力有哪些？4.什么是人力资源？人力资源有哪些特点？5.什么是组织文化？6.组织文化的内容包括哪些/7.什么是组织承诺？课后习题答案第一章组织行为学导论1.组织行为学的概念和研究内容是什么？组织行为学是运用系统分析方法，研究工作组织中人的心理和行为的规律，从而预测、引导和控制人的行为，以实现组织既定目标的科学。

新版组织行为学课后习题答案

第一章课后思考题1．什么是组织行为学？研究组织行为学有什么重要意义？组织行为学是通过研究组织中的个体、群体和组织的心理和行为表现及规律，提高管理人员预测、引导和控制组织中人的行为的能力，以有效实现组织目标的一门科学。

意义：1）有利于充分调动人的积极性、主动性和创造性2）有助于达成个人目标，提高组织成员的工作生活质量3）有助于管理者改进管理的方式和方法，改善管理者与被管理者的关系4）有助于提高管理者描述、解释、预测和控制组织行为的能力，从而提高管理水平5）有助于组织变革和组织发展2．组织行为学的研究可以分为几个层次？个体行为的研究、群体行为的研究、组织行为的研究3．组织行为学是怎样产生的？1）近代管理理论的基础①理论先驱们的贡献亚当·斯密（1723—1790）。

罗伯特·欧文（1771—1858）。

查尔斯·巴比奇（1792—1871）。

汤恩。

②科学管理理论的诞生2）人群关系学说4．组织行为学产生后有哪些新发展？1）人力资源学派的出现2）组织文化研究的兴起3）“新组织”的兴起与组织过程的研究案例分析答案：1.缺少对组织中个体行为、群体行为、组织行为规律的研究。

2.缺少人性化管理。

3.缺少对冲突的正确处理。

第二章课后思考题1．个体认知包括哪些内容？了解个体认知过程会给我们在管理上带来什么启示？内容：感知、注意、记忆、表象、思维、言语、智力启示：1）在识人过程中避免认知过程中干扰因素，尽量做到公正、客观。

2）在管理人的过程中，要遵循个体认知规律，因人而异采用恰当的管理方式和方法。

3）在人员培训工作中，遵循个体认知规律，因材施教、循序渐进。

2．什么是社会知觉？社会知觉可分为哪几类？社会知觉是对社会对象的知觉，社会知觉是个体在与他人的交往过程中，观察、了解他人并形成判断的一种心理活动。

3．影响社会知觉的因素有哪些？知觉者1）知觉者的动机2）知觉者的任务3）知觉者的兴趣4）知觉者过去的经验和期望知觉对象（1）魅力。

《组织行为学》综合练习一.doc

《组织行为学》综合练习第一单元（一——二章）第一章组织行为学导论一、名词解释1、组织行为学2、心理学3、社会学4、模型5、量表6、观察法7、调查法8、实验法9、个案研究法二、单项选择题（在每道问题所提供的备选答案中，选择一个正确答案）1、被称为研究组织内部人的行为的里程碑是：( )。

A 1949年在美国芝加哥召开的科学讨论会B霍桑试验C1914年利莲·吉尔布雷斯出版的《管理心理学》D泰罗的《科学管理原理》2、面谈法属于组织行为学研究方法的：( )。

A观察法B调查法C实验法D测验法三、多项选择题（可在备选答案中选择两个以上的正确答案）1、组织行为学的特点有：( )。

A边缘性B综合性C两重性D多层次性E实用性2、组织行为学研究的层次有：( )。

A个体B群体C组织D集体E环境3、组织行为学的两重性来自于：( )。

A管理的两重性B人的两重性C组织的两重性D多学科性E多层次性4、组织行为学的理论基础有：( )。

A心理学B社会学C人类学D政治学E生物学5、科学的研究方法应遵循的原则是：( )。

A研究程序的公开性B收集资料的客观性C分析方法的系统性D观察与实验条件的可控性E所得结论的再现性6、行为测量量表有：( )。

A名称量表B等级量表C等距量表D比率量表E等值量表7、在行为研究中，对变量处理的方式有：( )。

A置之不顾B随机化和不加控制C保持衡定D匹配E规定特定的标准和范畴8、组织行为学的研究方法包括：( )。

A调查法B面谈法C实验法D个案研究法E观察法四、简答题1、组织行为学有何特点？2、研究和应用组织行为学有何重要意义?3、科学的研究方法应遵循哪些基本原则?五、论述题1、研究和应用组织行为学的意义2、试述组织行为学的产生与发展过程?六、案例分析题第二章个体行为一、名词解释1、个性2、气质3、能力4、性格5、知觉6、社会知觉7、自我知觉8、知觉防御9、价值观10、态度11、工作态度二、单项选择题（在每道问题所提供的备选答案中，选择一个正确答案）1、将人视为自私自利、好逸恶劳的是哪一种假设？（A ）A．经济人B．社会人C．自我实现人D．复杂人2、一个人经常出现的、比较稳定的心理倾向性和非倾向性特征的总和是：( )。

组织行为学1-5章练习

组织行为学1-5章练习第一篇组织行为学的研究对象与研究方法第一章组织行为学的对象与性质一、单项选择题1、组织是（）A.人与人的统一B.物与物的统一C.生产与科研的统一D.动态的组合活动与相对静止的人群社会实体单位的统一2、现代各各类组织在提高组织内部的工作效率和保持与外部环静和（）谐配合的下作效益上，存在打很多应该研究的问题。

在解决这些问题上起址关健作用的是A人的因求B物的因素C.财的因索D..信息资源的因素3.组织行为学的研究对象是（）A、人的心理活动的规律性B、人的行为反应的脱律性C、人际关系的规律性D、人的心理活动与行为反应规律性4.影响一个部门或一个组织人力资舔能否得到充分发挥的主要因素及决定事情成败的关键是（）A、领导问题B、领导者素质问题C、职工问题D、职工素质5、领导的实质是处理（）A.人与事的关系衬B、人与人的关系C、个人与组织的_关系D、组织之间的关系6、管理者学派的代表人物是（）A、明兹伯格B、西蒙C、梅奥D、泰罗7、现代化的管理中，建立的管理制度是（）A、以经济为中心B、以工作为中心C、以人为中心D、以知识为中心8、据统计，在全盘自动化的情况下，体力劳动与脑力劳动的耗费之比是（)A、90:10B、60:40C、10:90D、5:959.组织行为学研究的基础和出发点是( )A.组织B.团体C.事物D.个休I0.组织行为学属于（）A.应用性科学B.传统性学科C.纯理论性学科D.创新性学科11.作为一门独立的专门研究组织中人的心理与行为规律性的科学.组织行为学最先产生于20世纪50一60年代的（）A.英国B.美困C.法国D.日本12.组织行为学产生和发展的过程起始于( )A.经济学B.政治学C.心理学D.管理学13.人类学是研究组织行为学的重要理论基础之一它又分为体质人类学、文化人类学和考古学，其中与研究组织行为学关系最密切的是（）A、体质人类学B、考古学’C、文化人类学D、原始人类学二、多项选择肠1.人们对组织概念的认识经场了以下过程（）A.从物的组红乏到人的组织B.从扑态的组织到动态的组织tC.从封闭的组织到开放的组织D.从单个的组织到系统的组织E-从人的组织到物的组织2．组织行为学的学科性质具有（）A.特殊性B.统一性C.边缘性D.两巫性E.应用性3．组织行为学的边缘性主要表现（）A.多学科相交又性B. 多学科相平行性C.多层次相交切性D．多层次次相交又性E.多学科相交切性4.组织行为学的两重性来源于（）A.多学科性B.管理的两重性C.人本身的两重性D.边缘性E．综合性5. 1988年，进一步提出了“组织科学”概念的人是美国的（）A.罗伯特·维卡教授B.西蒙C.泰罗D. '兰克林·斯克惬自兹教授，E.莱维特6.文化的功能有（）A.区别不同社会的标志功能B．使一个社会的价值观系统化功能C.为社会团结和组织的凝聚力提供了一个重要的基础D.对社会结构提供材料和蓝图功能E.塑造社会和组织的个性与性格的功能7.加强组织行为学的研究的积极作用包括（）A.有助于改进管理工作和提高管理水平B.有利于改进干群关系C.有利于调动广大职工群众的“三性”D.有利于培养和选拔各级人才E.有助于组织的变革与发展三、名词解释题1.组织2.行为3.红l织行为学4.多学科相交叉性5.多层次相交切性四、简答题1.简述组织行为学的研究对象、研究范围、研究方法和研究目的？2.管理者为什么要研究组织行为学？3.简述组织行为学的理论体系？4.影响组织中人的行为的因素有哪些？5.请用文字与函数关系式表达行为规律的理论模式并作简要说明。

组织行为学综合练习第一单元

组织行为学综合练习第一单元一、123模型456789、个性10、气质11、能力12、性格13、知觉14、社会知觉15、自我知觉16、知觉防御17、价值观18、态度二、1组织行为学有何特点？2?3?4 如何认识管理工作中的人的因素?5?6 个性有哪些特点?影响个性形成的因素是什么?7简述性格的应用原则?8影响态度形成的因素有哪些?9研究职业生涯设计与开发有何意义?三、单项选择题(在每道问题所提供的备选答案中，选择一个正确答案)1被称为研究组织内部人的行为的里程碑是：( )A1949BC1914D2面谈法属于组织行为学研究方法的：( )A观察法B调查法C实验法D3一个人经常出现的、比较稳定的心理倾向性和非倾向性特征的总和是：( )A气质B个性C能力D4决定人的心理活动动力特征的是：( )A气质B能力C个性D5弗洛依德认为个性中不受社会道德规范约束的部分是：( )A自我B本我C6老心理分析论的代表人物是：( )A荣格B阿德勒C麦迪D7具有高水平的专长，善于在活动中进行创造性思维，引发灵感，活动成果突出而优异的人属于：( )A能力低下B一般能力C天才D8明确目的，自觉支配行动的性格属于：( )A理智型B情绪型C意志型D9通过社会知觉获得个体某一行为特征的突出印象，进而将此扩大为他的整体行为特征，这种知觉属于：( )A知觉防御B晕轮效应C首因效应D四、多项选择题(可在备选答案中选择两个以上的正确答案)1组织行为学的特点有：( )A边缘性B综合性C两重性D多层次性E2组织行为学研究的层次有：( )A个体B群体C D集体E3组织行为学的两重性来自于：( )A管理的两重性B人的两重性CD多学科性E4组织行为学的理论基础有：( )A心理学B社会学C人类学D政治学E生物学5科学的研究方法应遵循的原则是：( )A研究程序的公开性BC分析方法的系统性DE6行为测量量表有：( )A名称量表B等级量表C等距量表D比率量表E7在行为研究中，对变量处理的方式有：( )A置之不顾BC保持衡定DE8组织行为学的研究方法包括：( )A调查法B面谈法CD个案研究法E9影响人的行为的因素有：( )A个人主观内在因素B心理因素CD生理因素E10人的行为特征有：( )A自发的B有原因的C有目的的D持久性的E11个性的特点是：( )A社会性B组合性C独特性D稳定性E12影响因素主要有：(A先天遗传因素B家庭CD文化传统E13特质论的代表人物有：( )A阿尔波特B荣格C艾森克D卡特尔E14希波克拉底划分的气质类型有：( )A多血质B粘液质C胆汁质D黑胆汁E15气质差异主要应用于：( )A人机关系B人际关系C思想教育D人员选拔E16气质差异的应用应遵循的原则是：( )A气质绝对原则B气质互补原则CD气质发展原则E17按何种心理机制占优势来划分，可把性格分为：( )A理智型B内倾型C情绪型D意志型E18斯布兰格按何种生活方式最有价值，把性格分为：( )A理性型B政治型和审美型CD宗教型E19社会知觉主要包括：( )A对人知觉B人际知觉CD因果关系知觉E20知觉偏差主要表现有：( )A知觉防御B晕轮效应C首因效应D近因效应E21当出现认知不协调时，认知主体消除不协调的方法有：( )A改变行为B改变态度CD不予理采E22一个人在组织内的职业生涯变动，一般是向：( )A纵向变动B横向变动C核心变动D水平变动E五、1试述组织行为学的产生与发展过程?2试分析有关人性假设的论述，研究它有何意义?3在管理中如何应用个性理论?4、试分析管理者的知觉对管理方式的影响?5、一个人如何进行自己的职业生涯设计时应注意什么？六、张林，1949年生于中国北方一个小镇。

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