The practice of new business hotel
天津市河西区2024-2025学年高三上学期期中质量调查英语试卷(含答案,无听力原文及音频)
河西区2024-2025学年度第一学期高三年级期中质量调查英语试卷第Ⅰ卷（选择题，共95分）第一部分英语知识运用（共两节；满分45分）第一节单项填空（共15小题；每小题1分，满分15分）1. —I’m thinking about learning a new instrument, but I’m a bit worried. I’m too old.—You’re never too old to learn something new. ________A. You are joking.B. Don’t mention it.C. Please yourself!D. Go for it!2. —What’s that noise?—Oh, I forget to tell you. The new machine ________.A. is testingB. was being testedC. is being testedD. has been tested3. Our goal is to maximize our ________ for personal growth.A. potentialB. bonusC. obstacleD. shadow4. —Where is Peter? I can’t find him anywhere.—He went to the library after breakfast and ________ his essay there ever since.A. wroteB. had writtenC. has been writingD. is writing5. Our special thanks go to thousands of volunteers, without ________ tireless work, none of these achievements would be possible.A. whichB. whomC. whoseD. that6. —Do you mind closing the door?—________.A. Don’t mention itB. I don’t like itC. Not in the leastD. Never mind7. We are pleased to see the suggestion ________ in many schools to help free students from the heavy schoolwork.A. adoptedB. adoptingC. adoptD. to adopt8. The workers are determined to go through with their railway project, ________ the expenses have risen.A. as long asB. even thoughC. now thatD. as though9. I am ________ to ask for anything specific, because I feel like I will be asking for trouble.A. passionateB. complexC. reluctantD. innocent10. Many Chinese parents are willing to spend money on camp education and study tours for their children, ________ the industry a booming market with great potential.A. to makeB. makingC. having madeD. made11. ________she couldn’t understand, was ________ fewer and fewer students showed interest in her lessons.A. What; whyB. That; whatC. What; becauseD. Why; that12. Let’s not just ________ the idea before we’ve even thought about it.A. retreatB. submitC. suspendD. dismiss13. Having experienced all kinds of hardships, he ________ reached his destination.A. unfortunatelyB. ultimatelyC. generallyD. purposefully14. We have no doubt that if the students’ interest in the subject is aroused, they will the ________ challenge and commit more of their time and energy to their studies.A. face up toB. keep pace withC. put up withD. live up to15. George ________ too far. His coffee is still warm.A. must have goneB. might have goneC. can’t have goneD. needn’t have gone第二节完形填空（共20小题；每小题1.5分，满分30分）阅读下面短文，掌握大意，然后从A、B、C、D中，选出最佳选项。
酒店服务英语5 客房送餐服务
深化二 improvement two
Complaints 处理投诉
思考并模拟情境 Student A: You are a hotel guest and call room service to ask
why your breakfast hasn’t been sent up yet. You hung your breakfast doorknob menu at 9:00 p.m. before you went to bed the previous* night. Student B: You are a room service attendant. Answer the call and apologize. Promise to send him breakfast right away.
C: thank you. Can I have it charged to my account, please?
R: certainly sir, would you sign here please? Thank you for using room service. Goodbye.
Service procedure and sentences程t salad pasta tuna
Breakfast and Dinner
salmon ketchup grilled sausage mustard sandwich
操练二 drill one
Useful words 送餐服务常用词汇
看视频，小组为单位，讨论翻译教师提供的有关 客房送餐服务服务的句子,翻译句子的同时学习部 分词汇
• 要求：每组选出一名学生扮演miller女士，一名学 生扮演客房服务员；服务程序全面；注意服务礼 貌
万豪服务理念
1.我们群策群力，互相尊重，对待同事如同对待自已的家人和贵宾一样。
我们坚守万豪先生的信念："同事之间互相关怀照顾，必定能为客人提供更周到体贴的服务。
"Wepracticeteamworkandtreateachotherwiththesamerespectweaffordourfamilyandbestguest s.WeadheretoMr.Marriott’sbeliefthat"Ifwetakecareofeachother,wewillbeabletotakebettercareof ourguests."2.真诚待客，体贴关怀，以确保客人不断再来光顾是我们最重要的宗旨。
对客人表现出真诚热情的态度，时刻全心全意的关注。
Genuinecareandcomfortofourgueststoensuretheirreturnisourhighestmission.Displaygenuin eandenthusiasticinterestintheguest,andalwayspaycompleteattention.3.笑脸迎人，亲切招呼每位客人。
以热情有礼，和蔼可亲的态度与客人交谈。
尽可能用客人的名字来称呼对方。
谨记用适当的言辞，避免使用俗语和酒店术语。
Smileandgreeteveryguest.Speaktotheguestinawarm,etheir nameasoftenaspossible.Alwaysuseappropriatevocabulary.Avoidslangandhoteljargon.4.感谢客人光临，亲切地向客人说再见，令他们临离开之前对酒店留下温馨难忘的好印象。
Thanktheguestfortheirbusinessandbidthemafondfarewell.Maketheirlastimpressionofthehote lwarmandpositive.5.预先估计客人的需要，灵活配合。
浙江省宁波市三锋教研联盟2024-2025学年高二上学期11月期中联考英语试题(含答案)
2024学年第一学期宁波三锋教研联盟期中联考高二年级英语学科试题考生须知：1.本卷共10页满分150分，考试时间120分钟。
2.答题前，在答题卷指定区域填写班级、姓名、考场号、座位号及准考证号并填涂相应数字。
3.所有答案必须写在答题纸上，写在试卷上无效。
4.考试结束后，只需上交答题纸。
选择题部分第一部分听力(共两节，满分30分)第一节(共5小题;每小题1.5分，满分7.5分)听下面5段对话。
每段对话后有一个小题，从题中所给的A、B、C 三个选项中选出最佳选项。
听完每段对话后，你都有10 秒钟的时间来回答有关小题和阅读下一小题。
每段对话仅读一遍。
1. What does the woman ask the boy to doA. Wash his hands.B. Prepare some food.C. Mop the floor.2. When are the speakers supposed to meetA. On Sunday.B. On Saturday.C. On Friday.3. How does the woman soundA. Tired.B. Energetic.C. Worried.4. With whom did the man go to Russia last yearA. His friends.B. His family members.C. His fellow workers.5. Why does the woman refuse to take the man’s adviceA. She worries the dress is unsuitable for the occasion.B. She thinks the dress is a bit old-fashioned.C. She believes the dress is too thick for her.第二节(共15小题;每小题1.5分，满分22.5分)听下面5段对话或独白。
体验商务英语综合教程2 教案
外语系教案第次课学时：授课时间：第周Context: Unit 1Title: IntroductionsThe tone of a business relationship can be set by an initial introduction. It is important to make a good impression right from the first handshake. When meeting businesspeople for the first time, is it better to be formal or informal? If in doubt, advise students to adopt a more formal approach. Here are some points to remember when making business introductions in English-speaking Western countries:a.Introduce businesspeople in order of professional rank –the person of highestauthority is introduced to others in the group in descending order, depending on their professional position.b.When possible, stand up when introductions are being made.c.If clients are present, they should be introduced first.d.The same and title of the person being introduced is followed by the name and titleof the other person.PROCEDURESLesson 1Starting upSs listen to four businesspeople and match the speakers to their business cards. Vocabulary 1: Job titlesSs list word as job titles or departments. Then Ss talk about their jobs or studies. Vocabulary 2: NationalitiesSs match countries and nationalities.Reading: Describing peopleThis reading section can be completed in two parts. Ss can start preparatory work on the article about Phil Knight, the founder and CEO of Nike, and complete Exercise A. Lesson 2Reading: Describing peopleSs complete more detailed comprehension questions about Phil Knight (Exercise B and C). Language focus 1: to beSs are introduced to positive and negative forms of the verb to be.Language focus 2: a/an with jobs; wh- questionsSs look at the use of a/an before vowels and consonants and are introduced to what, who and where question words.Lesson 3Listening: Talking about yourselfSs listen to three people talking about their jobs.Skills: Introducing yourself and othersSs listen to three conversations where people introduce themselves and others. They then practice introductions.Lesson 4Case study: Aloha in HawaiiSs find out information about people at a conference.WritingSs write an e-mail about two people from the conference.第次课学时：授课时间：第周Context: Unit 2Title:Work and leisureIt has never been easy to balance work and leisure. During the late twentieth century the concept of a job for life was largely replaced by the short-term contracts favored by the enterprise culture. Some found themselves with too much free time n their hands when company restructures led to redundancies. Others saw leisure time shrink and working hours increase in exchange for greater financial rewards. The British TUC estimates that, despite European Union legislation, 4 million people in the UK work more than 48 hours per week and 1 in 25 work over 60 hours. It is thought that managers and professional staff work the longest hours.PROCEDURESLesson 1Starting upSs listen to four people talking about what they want from work and make word partnerships.Vocabulary 1: Days, months, datesSs practice days, months and dates and use the prepositions in, at and on with time phrases.Lesson 2Reading: Describing your routineSs read an article about the working day of Michael Dell, Chairman of Dell computers. Language focus 1: Present simpleSs look at the present simple to talk about habits and work routines.Vocabulary 2: Leisure activitiesSs use leisure activities, verbs and time phrases to talk about leisure time.Lesson 3Language focus 2: Adverbs and expressions of frequencySs complete exercises using adverbs and expressions of frequency and listen to three people talking about their typical day.Skills: Talking about work and leisureSs match questions and answers about work and leisure and then listen to a conversation about what Tim does at the weekend. Afterwards they talk about their own work and leisure activities.Lesson 4Case study: Independent Film CompanySs role play an interview between Human Resources and unhappy employees of a film company.WritingSs use the information from the case study to list the working conditions they want to change.第次课学时：授课时间：第周Context: Unit 3Title:ProblemsProblems are a fact of life. So problem-solving is an essential life skill both at home and in the office. Many pressurized managers in the modern business world may benefit from training in conflict resolution to resolve disagreements. It is wise to deal with sensitive matters face-to-face. Irate e-mails and memos often contain sentiments we would modify if speaking to the person directly. Social psychologist Albert Merabian says that words account for seven percent of communication, tone 38 percent and body language 55 percent. These elements are particularly useful in understanding and resolving potential conflict situation but can be lost in cyber communication. PROCEDURESLesson 1Starting upSs match sentences and problems and listen to five phone calls to identify the product and the problem.Vocabulary: AdjectivesSs look at the adjectives and their opposites and use too and enough.Lesson 2Reading: Dealing with problems at workFour people answer the question: ‘What are the biggest problems facing your company?’Language focus 1: Present simple: negatives and questionsSs match questions and answers, make negative sentences and practice the question forms in a role play.Lesson 3Language focus 2: have gotSs look at the use of have got, haven’t got and Have you got? To talk about possession. Skills: Telephoning: solving problemsSs listen to four phone calls where people talk about problems. Then they role play a phone conversation talking about problems with a product.Lesson 4Case study: Blue HorizonGuests of a holiday company compare their holiday apartments with the holiday brochure and complain to a representative of the company.WritingSs listen to a voice mail and write a telephone message for the manager of Blue Horizon. 第次课学时：授课时间：第周Context: Unit 4Title:TravelAround 1400 BC Polynesians paddled across the open ocean in canoes, serching for new trading partners, and the age of business travel began. The modern businessperson is more likely to choose flying as the quickest way of getting from A to B. Although safer than canoe, this can still pose hazards. Frequent fliers are likely to encounter a number of hurdles that can lead to increased stress levels. First, you have to acturally get on the plane. Most airlines overbook to minimise seat wastage and no-shows. This means that if all the passengers who actually booked seats turn up, there could be a shortage of place. If there are not enough volunteers to give up their seats, then you may find yourself bumped – denied boarding and put on a later flight.PROCEDURESLesson 1Starting upSs talk about things they like and don't like when travelling on business. Vocabulary: Travel detailsSs practise the alphabet and numbers 1-100 and match verbs and travel phrases. Listening: Listening for informationSs listen and answer questions about travel information.Lesson 2Language focus 1: can/ can’tSs put a dialogue into the correct order and then listen to check. Then Ss role play a conversation using can/ can’t.Reading: Business hotelsSs read about facilities in The Tower Hotel.Lesson 3Language focus 2: there is/ there areSs complete sentences using ther is/ there are and carry out a role play about a new job abroad.Skills: Making bookings and checking arrangmentsSs listen and answer questions about booking a hotel room before role playing a similar situation.Lesson 4Case study: Pacific HotelA hotel manager and assistant manager allocate rooms to twelve guests at a small hotel. WritingSs write a fax to one of the guests confirming arrangements.第次课学时：授课时间：第周Context: Unit 5Title:Food and entertainmentFood can communicate complex messages about status, nationally and identity. The fashion for eating out in restaurant was adopted by the upper classes during the French revolution. Most English words relating to eating out are adopted from the French (hotel, café, menu, chef, etc.) including restaurant, which was originally from the French verb meaning ‘to store’. Later, the migrations of the twentieth century proved fertile ground for mingling cuisines and a knowledge of the vast variety on offer is viewed as a mark of modern cosmopolitan taste.PROCEDURESLesson 1Starting upSs talk about the kind of food they like and match dishes and countries. Vocabulary: Eating outSs look at food groups and different parts of a menu.Reading: TippingThis reading section can be completed in two parts. Ss match jobs with places where people work. Then Ss talk about what services they tip before completing a table about which countries tip most often (Exercises A-C).Lesson 2Reading: TippingSs read an article about factors that encourage people to tip and answer comprehension questions (Exercises D-E).Language focus 1: some/anySs correct mistakes using some and any and underline the correct words in a dialogue. Listening: Ordering a mealSs listen to what a man and a woman order in a restaurant.Lesson 3Language focus 2: Countable and uncountable nounsSs identify countable nouns and complete exercises using a lot of, many or much. Skills: EntertainingSs look at language for entertaining visitors in a restaurant and listen and respond to a waiter’s questions.Lesson 4Case study: Which restaurant?Three colleagues decide which restaurants to choose to entertain three important customers.WritingSs write an e-mail inviting a customer to dinner and giving details about the restaurant. 第次课学时：授课时间：第周Context: Unit 6Title:SalesThings have come a long way since the days when peddlers went from door to door selling wares from a pack. Now advertisements pop up as text messages. Goods can be ordered by mall order. We can compare prices, get quotes, check if an item is in stock and place an order without moving away from our computer screen. In some ways the methods o buying and selling have undergone a revolution and in others little has changed since the early 1900s when keywords in sales were service and relationships. A modern sales force uses a mixture of tried and tested techniques and new technology to increase sales. The foundation of modern sales techniques was developed in the 1950s and includes gaining the client’s interest, building desire by showing product features or giving samples, increasing conviction by comparing the product with competitors or using statistics to highlight benefits and, finally, closing the deal.PROCEDURESLesson 1Starting upSs listen to three people talk about where and when they buy products. Vocabulary 1: Buying and sellingSs complete a sales leaflet for a computer company and listen to a conversation between a buyer and seller.Lesson 2Reading: Thirsty for success?Ss read a job advertisement for a sales representative in a soft drinks company. Language focus 1: Past simpleSs complete a sales report using the past simple.Vocabulary 2: Buying and sellingSs complete a leaflet for a car hire company.Lesson 3Listening: SellingKevin Warren, the Vice President, Sales and Marketing, of Coca-Cola Enterprises, gives some advice to salespeople.Language focus 2: Past time referencesSs are introduced to expressions that refer to the past, such as ago, last (week), for, on, from… to, in and during.Skills: Presenting a productSs listen to a salesperson presenting a product at a trade fair. Then they role play being the buyer and seller at a trade fair.Lesson 4Case study: Link-up LtdA company sells mobile phones and service packages. Ss role play being salespeople and customers.WritingSs write an e-mail to a colleague about what phone and service package a customer wants, using information from the case study.第次课学时：授课时间：第周Context: Unit 7Title:PeopleWhat charactreristics can help people to succeed in business and in life? A positive attitude, intelligence, perserverance and self discipline all help. Are the personality traits that contribute to success or failiure genetic? Or do we learn these characeristics are we grow up? Experts still disagree as to whether nature or nurture is more important.Can personality and intelligence be measured? IQ and psychometric tests remain popular, and the latter are still used by many companies as part of the selection process. However, in recent years the idea that only one type of intelligence exists has been criticised. Howard Gardner developed the theory of multiple intelligence. This said that people have a number of different types of intelligence that they possess to varying degrees. These are linguistic, musical, logical-mathematical, spatical, body-kinesthetic, intrapersonal(e.g. insight) and interpersonal (e.g. social skills and the ability to understand and motivate other people).PROCEDURESLesson 1Starting upSs answer a questionnaire about what sort of person they are.Vocabulary: Describing peopleSs look at the adjectives to describe people’s personalities.Listening: A difficult colleagueA property developer talks about a colleague who left the company.Lesson 2Language focus 1: Past simple: negatives and questionsSs focus on past simple negatives and questions and write questions using Why, How long, What, When and Where.Reading: Stella McCartneySs read an article about the fashion designer Stella McCartney. Ss then match verbs and nouns to make word partnerships.Lesson 3Language focus 2: Questions formsSs look at yes/no questions and open questions. They complete a questionnaire and then listen to check answers.Skills: Negotiating: dealing with problemsSs listen to a conversation about problems of understafing in a company. Then they role paly a conversation negotiating a new company car.Lesson 4Case study: A people problemA US food coompany has problems with a business manager.WritingSs write a memo aobut their meeting.第次课学时：授课时间：第周Context: Unit 8Title:MarketsIf a company wants to sell a product or service successfully, it ust identify the target market. There are many different types of market to choose from. The mass market aims to sell to as many people as possible, crossing age and income groups. In contrast, a niche market focuses on a narrowly defined group fo customers. It often caters to a need that has been overlooked by those suppliers who cater to markets which deal in more mainstream products or sevices. Focussing on niche markets can be cost effective as marketing campaigns can sim budgets directly at potential customers, for example through advertising on local radil or in magazines targeting special interst gorups. PROCEDURESLesson 1Starting upSs ask and answer questions about a populatioin pie chart.Vocabulary: Types of marketSs listen and repeat large numbers and look at adjectives to describe markets.Lesson 2Reading: The car market in ChinaSs answer quesitons and search for large numbers in an article aobut the Chiese car market.Language focus 1: Comparatives and superlativesSs practice comparative and superlative forms of adjectives..Lesson 3Listening: Doing business in RussiaSs listen to three parts of a presentation about doing business in Russia.Language focus 2: much/ a lot, a little/ a bitSs use the language to compare cars and pool talbes and use a bar chart to talk about sales in Russia and Poland.Skills: Telephoning: solving problemsSs listen to three marketing executives talking about a new snack bar and then role play taking part in a marketing meeting.Lesson 4Case study: Cara CosmeticsA body care company is launching a new shampoo. Ss siscuss the name , size and price of the product, main outlet and income group of the target market.WritingSs write a short description of the new shampoo for Cara Cosmetics catalogue.第次课学时：授课时间：第周Context: Unit 9Title:CompaniesA company is an organisation that produces goods or services to make a profit. There ar e many different types.A small business might become a medium or large business. If a company sells directly to the public, it is a retil business. A wholesale business sells goods in bulk to other companies. Some companies have Ltd in their name. This stands for limited company. Here, shareholders only lose what they invested if the company goes bankrupt. A company with PLC after its name is a Public limited company – its shares can be freely bought and sold. In contrast a Private limited company only passes shares to another person if other shareholders agree. A conglomerate consists of several companies that have joined together. A multinational or transnational company has global operations in many different countries.PROCEDURESLesson 1Starting upSs do a companies quiz and then talk about famous companies from their country. Listening: The Mini rangeSs listen to the Corporate Communications Managers for the Mini range of cars at BMW. Language focus 1: Present continuousSs look at the present continuous for temporary ations and things that are happening now.Lesson 2Vocabulary: Describing companiesSs complete exercises to describe two companies and then complete a company profile. Reading: LVMHSs read about LVMH, the luxury goods manufacturer.Lesson 3Language focus 2: Present simple or present continuousThe tenses are compared and contrasted. Ss then do exercises to find the correct tense before carrying out a role play showing someone around a company.Skills: Starting a presentationSs listen to the start of a presentation and use notes to introduce their own presentation.Lesson 4Case study: You and your companySs role play introducing themselves and their company at a training course on giving presentations.WritingSs write a short profile about their company from the information in the case study.第次课学时：授课时间：第周Context: Unit 10Title:The WebNow that the Internet has arrived, it is difficult to imagine how we lived without it; it is has revolutionised communications. Changes are taking place at an incredible speed. Hardware is becoming more compact, faster and more affordable, allowing more individuals and companies to utilise the Net. In the past, research took longer, important documents got lost in the post and information could be difficult to find. Unfortunately this revolution has brought with it a new set of problems. Research is certainly quicker but connections can be slow, making it difficult to access the websites that you need. Documents can still get lost, but now they float around cyberspace. Spam can be a problem when you e-mail account becomes overloaded with advertising that you don't want. But more sinister are the various computer viruses which can make your computer crash. And not all countries have equal access to the advantages of new technology. PROCEDURESLesson 1Starting upSs listen to people talking about what they use the Internet for and then talk about their own Internet use.Vocabulary: Internet termsSs read advice about using the Internet and match Internet terms with their definitions.Listening: Website designA website designer talks about his job.Lesson 2Language focus 1: Talking about future plansSs look at the use of the present continuous for future use and going to for future plans. Reading: E-commerceSs look at an article about making money form the internet.Vocabulary 2: Time ecpressionsSs complete future time expressions such as by net year, in two week s’ time, tomorrow evening, in the near future.Lesson 3Language focus 2: willSs use will to complete exercises about future events and predictions. Then they role play a meeting to talk about the launch of a new website.Skills: Making arrangemensSs listen to four people making and changing arrangements by phone and role play similar situations.Lesson 4Case study: Isis Books plcThe marketing director and two sales representatives of an Internet business book company plan a sales trip to Poland and Russia.WritingSs write an e-mail to customers to confirm the date and time of the appointment arranged in the case study..第次课学时：授课时间：第周Context: Unit 11Title:CulturesCompanies which deal in the global marketplace need to be able to adapt to different business cultures. It is easier to make a good impression in our own culture than in another, where our knowledge of the language and rules of behavior may be limited. Knowledge of the protocol and etiquette in the countries we do business with is essential. Protocol is adhering to the correct procedures and conduct in formal situations. This involves knowing the acceptable way to behave and includes formalities of rank, which denotes the level of a person’s position in an organisation. Etiquette focusses on communicating in a respectful and polite way in accordance with the good manners and accepted norms of the culture.PROCEDURESLesson 1Starting upSs look at tips for visiting another country or doing business there.Vocabulary: Company culturesSs complete sentences about different company cultures.Listening: Cultural mistakesSs listen to three people talk about cultural mistakes they have made.Lesson 2Language focus 1: should/ shouldn'tSs use should and shouldn't to give advice and make suggestions.Reading: Fast food in JapanAn American sandwich chain has problems with their Japanese franchise. Ss are introduced to phrasal verbs.Lesson 3Language focus 2: could/ wouldSs look at could and would to make requests and offers.Skills: Identifying problems and agreeing actionSs listen to a human resources manager talking to the general manager of a company about problems with an employee. The Ss role play a similar problem.Lesson 4Case study: A change of cultureA general manager of an overseas bank encounters problems from the staff when she wants to introduce new ideas.WritingSs write action minutes for the meeting they had in the case study.第次课学时：授课时间：第周Context: Unit 12Title:JobsThere are valuable skills that make job seekers attractive to employers:Technical skills – which include the specialist knowledge that will help them do the job. Personal skills –personality, attitude, personal work habits and style. (Can they work under pressure? Can they work as a part of a team as well as unsupervised?). Transferable skills – the basic skills learnt through everyday situations or previous work experience that can be usefully applied to a new position.PROCEDURESLesson 1Starting upSs discuss which jobs should get the highest salary and what aspects they would like or not like in a job.Vocabulary: Skills and abilitiesSs use verbs to complete a job advertisement.Language focus 1: Present perfectSs look at the use of the present perfect to talk about actions that continue from the past to the present.Lesson 2Reading : A curriculum vitaeSs put headings in the correct place and answer questions about a curriculum vitae.Lesson 3Language focus 2: Past simple and present perfectThe tense are compared and contrasted. Ss complete a text using the correct form of the verb and look at time expressions that go with each tense.Skills: Interview skillsSs look at interview tips, listen to an interview and role play an interview situation.Lesson 4Case study: High Profile Inc.The marketing director and the human resources director of a sports agency interview candidates for a job.WritingSs write a letter to the successful candidate from the case study interview.第次课学时：授课时间：第周Book IIContext: Unit 1Title:CareersReports of the death of the traditional career have been greatly exaggerated. Despite the growth of outsourcing (buying in services that were previously performed by a company’s employees from outside the organisation) and teleworking by freelancers working from home communicating via the Internet, most professional people still go to what is recognisably a job in a building that is recognisably an office. The average tenure, the length of time that people spend in a particular job, has remained unchanged (at about seven years) for two decades.PROCEDURESLesson 1Starting upSs talk about their level of ambition and say what makes for a successful career. Vocabulary: Career movesSs look at typical word combinations and verbs used with career.Listening : Human resources and recruitmentSs listen to a public relations professional who advises companies on human resources and recuitment.Lesson 2Reading: Female train driversSs read an article about the recruitment of female underground train drivers in London.Language review: Modals 1Ss look at modals used for ability, requests and offers (can, could and would) and do exercises based around a job interview.Lesson 3Skills: Telephoning: making contactSs listen to some calls and learn how to get through to who they want to speak to, leave messages, etc.Lesson 4Case study: Blue HorizonSs choose the right candidate for an internal promotion within an international training company.第次课学时：授课时间：第周Context: Unit 2Title:Selling onlineThe world of e-commerce moves fast. The dotcom frenzy of the late 1990s, with companies raising vast amounts of money from investors, for example just to sell dog food over the Internet, came and went, and some organisations removed the dotcom suffix from their names, so much did it become a synonym for failure. E-commerce courses in business schools are no longer oversubsribed and no longer preaching that ‘everything has changed’. Companies look more at how e-commerce can be used in conjunction with other methods of selling: in retailing this means clicks and mortar, combining traditional retail outlets with online operations, ratther than investing in a whole new expensive infrastructure.PROCEDURESLesson 1Starting upSs talk about traditional shopping versus buying online and goods typically bought online Vocabulary: Shopping onlineSs work on words related to buying and selling.Listening: Selling onlineSs listen to the founder of the British operation of Amazon talk about how to succeed in online selling.Lesson 2Reading: Virtual pocket moneyTeenagers buy a lot online. The article looks at payment methods they can use to do this. Language review: Modals 2Ss apply modals for obligation, necessity and prohibition (must, need to, have to and should) in the context of rules for an online book club and in an interview.Lesson 3Skills: Negotiation: reaching agreementSs discuss tips for successful negotiating, listen to a negotiation and then role play one themselves.Lesson 4Case study: Blue HorizonA traditional package holiday company wants to team up with an online business. Ss role play negotiations between the two companies.第次课学时：授课时间：第周Context: Unit 3Title:CompaniesMultinationals are the most visible of companies. Their local subsidiaries give them sometimes global reach, even if their corporate culture, the way they do things, depends largely on their country of origin. But the tissue of most national economies is made up of much smaller organisations. Many countries owe much of their prosperity to SMEs (small and medium-sized enterprise) with tens or hundreds of employees, rather than the tens of thousands employed by large corporations. Small businesses with just a few employees are also important. Many governments hope that the small businesses of today will become the multinationals of tomorrow, but many owners of small companies chose to work that way because they find it more congenial and do not want to expand. PROCEDURESLesson 1Starting upSs talk about the types of company they would most like to work for and the business sector they work in now.Vocabulary: Company vocabularySs look at vocabulary used to describe companies and that used in company reports to describe performance.Listening: Reasons for successSs listen to the sales manager of a UK motocycle manufacturer talk about the factors that make his company successful.Lesson 2。
旅游英语book2Unit 3
旅游 英语Unit 3 Hotel Service
Reading A
marvelous
1. marvelous: a. extremely good, enjoyable, impressive, etc. e.g. The Russian players’ water ballet is unique and marvelous.
它作为中东地区的娱乐中心而知名吸引着世界各地喜爱宴会派对的人们作为中东地区的娱乐中心而知名吸引着世界各地喜爱宴会派对的人们尤其是那些舍得在昂贵的酒吧和俱乐部挥金如土的富人们
旅游 旅游英语 英语
2 Unit 3 Hotel Service
旅游 英语
Unit 3 Hotel Service
1
Warming-up Reading A Listening Speaking Reading B
Home
旅游 英语
Unit 3 Hotel Service Reading A
Task 1
Work with your partner. Try to list some world-famous hotels.
Home
旅游 英语
Unit 3 Hotel Service Reading A
Burj Al Arab Hotel When the Burj Al Arab Hotel opened in 1999, a British journalist enjoyed a marvelous time there and said that she had never before experienced such high quality service. As she was trying to write a report about the hotel, she could find no word to describe it. Finally, she ranked it as the only seven-star hotel in the world. Since then, this free advertisement has spread all over the world. The Burj Al Arab is part of The Jumeirah Beach Resort, situated 17 kilometers south of the city of Dubai, a dynamic city and the second largest emirate in The United Arab Emirates. Dubai is famously known as the entertainment capital of the Middle East attracting party lovers from all over the world, especially those who are wealthy enough to splash out on the most expensive bars and clubs in the city. The Burj Al Arab Hotel is the most luxurious hotel in Dubai.
酒店基础英语培训
02
Basic knowledge of hotel English
Common vocabulary used in hotels
Check in
Handle check-in procedures, including confirming guest identity, registering check-in information, etc.
• Group discussions: Conversational English and hotel specific vocabulary will be discussed in small groups, sourcing participants to engage in conversation and practice their language skills
Restaurant
A restaurant that provides catering services.
Check out
Handle check-out procedures, including checkout, organizing guest rooms, etc.
Guest room
Introduce hotel facilities and services, including restaurants, gyms, conference rooms, etc.
Inform guests of the breakfast time and location, as well as other hotel regulations and precautions.
Check in service English
酒店实训英语
Get the following information from the guest
Confirm the reservation
1. The name of the guest or the group
2. The guest’s telephone number
Express your wishes
前台部经理 Front Office MGR.
房务总监 Room Director
预定 RESERVATION 礼宾 CONCIERGE 接待 RECEPTION 咨询 INFORMATION 总机 OPERATOR 大堂副理 ASSISTANT MGR. 收银 CASHIER’S COUNTER 商务中心BUSINESS CENTER
所需房间已被预定：Some other kinds of rooms. 6. 预定完成后：
We look forward to your arrival.
Practice One：Making an FIT Reservation
A: A reservationist B: A guest A: Good afternoon, Hilton Hotel, Room Reservation. How may I help
Practice Four：Canceling a Reservation
change the date of a reservation. A: How and in whose name was the reservation made? B: On internet and in my name. A: Please wait a moment. I’ll check it in the computer. Thanks for
酒店分类
今天我为大家讲的是酒店的种类世界上酒店的种类特别繁多，酒店的模式也越来越多样化、奇特化。
为了满足各类旅客的需要和满足酒店赢利的需要，出现了各种各样的奇特新颖的酒店。
酒店的分类一般是根据酒店的用途、规模大小、特点、经营方式等不同情况来分类。
划分在同一类别的酒店虽有其相同的共性，但也有许多不同的个性。
首先是按用途分类第一是商业酒店。
这类酒店以接待暂住客人（经商客人）为主，一般建立在商业中心（市区内），除了提供给客人舒适的住宿、饮食起居和娱乐条件外，还必须有经商所必需的长途直拨电话、电报、电传等现代化通信设施以及打字、速记、文秘及录像、投影等特殊服务项目。
高级的酒店还应有24小时送餐服务、24小时洗衣服务。
第二是旅游酒店。
这类酒店以接待暂住的旅游者为主。
一般建在旅游点附近，为了使旅游者在精神上和物质上获得满足，酒店除了要有高级的吃、住设施外，还要能提供客人娱乐、保健、购物等服务设施。
第三是住宅区（公寓、别墅）式酒店。
此类酒店是为长住客人而建。
还有度假酒店。
这类酒店主要接待旅游度假者，然后是按特点分类1．机场酒店。
设立在机场附近，便于接待乘机客人。
多数住客是由于某种原因，如飞机故障、气候变化、飞机不能按时起飞，或客人只是转机，不想进城等造成必须在机场滞留而住店。
机场酒店的设施与商业酒店大致一样。
2．公路酒店或汽车酒店。
多数坐落于主要公路旁或岔路口，向住店客人提供食宿和停车场，其设施与商业酒店大致一样，所接待的客人多数是利用汽车旅行的游客。
这类酒店在公路发达的西方国家较为普遍。
3．选择性酒店。
这种酒店有特别的意义，酒店对住店客人有特别的选择和规定，有的只接待男客，有的只接待女客，有的因宗教或种族不同而选择住客，如日本的儿童旅馆，美国马丁·诺尔顿开办的老人旅馆，德国柏林库夫斯特专为残疾人开设的“世界旅馆”等。
4．火车酒店、摩托车酒店。
这种酒店是以交通工具或其位置来命名的。
我们还可以按经营方式或拥有权分类进行分类1．全民所有制酒店。
《酒店英语培训》课件
Hale Waihona Puke Check out: Check out
Room Service
Dining Area: Restaurant Area
Check in: Check in
Receptionist: Front desk receptionist
Laundry Service
Checking in the guest
This involves completing the registration process, including collection identification documents, confirming the reservation details, and processing any payments
01
02
03
04
05
06
Speaking clearly and politely: Use clear and polite language to communicate with guests, ensuring they understand and feel respected.
Active listening: Actively listen to guests' needs and questions, and provide responses to ensure smooth communication.
Order taking
Guests can order room service if it is available It is important to understand how to take orders, including the type of food and drink requested, the time they would like it delivered, and any specific instructions for the delivery person
商务口语Topics
Topics1.What qualities make a qualified salesperson?2.Directions: Work in pairs. Make a dialogue according to the following situation.Y ou are an insurance agent. Y ou are trying to sell a life and sickness insurance policy to a middle-aged man with a family of four—the husband (the man himself), the wife (a housewife), and two children (one is 12 years old and the other six years old). The man has never bought any kind of insurance before.3.Directions: Work in pairs. One of you plays the role of seller and the other playsthe role of buyer.Make a dialogue according to the following situation. The buyer receives an ad letter of product catalogue and price list from the seller. He calls the seller for further details of the price, terms of payment and terms of shipment. The buyer hopes the seller could offer him the most reasonable price.4.Directions: Work in pairs. Discuss with your partner what could concern youmost if you were buying products for use on a farm.•R easonable prices•s upplier’s reputation•g ood quality•p rompt delivery•f avorable terms of payment•g ood business relationship5.Directions: Work in pairs. One of you is the representative of the seller and theother is the representative of the buyer.Make a dialogue according to the following situation. Company A learns from a business magazine that Company B is producing for export hand-made shoes and leather gloves. There is a steady demand for high-class goods of this type in the country where Company A is located. Company B asks Company A to send them the product catalogue and export prices, together with any samples Company A would like to let them examine.6. Directions: Work in pairs. Make up a dialogue according to the following situation.Y ou are the Export Manager of a Chinese electronic company. Mr. Thomson from an Australian company is considering placing an order of 10,000 pieces of your X358 MP4, but he asks for a lower price. Y ou insist on your price and stress the good quality of your products and the rising market demands for the MP4 products. Finally, you agree to provide a discount on condition that he makes a larger order.7.Work in pairs. Discuss skills and techniques that can be used in negotiations underdifferent circumstances.What are the reasons for the seller to refuse declining the prices?What are the reasons for the buyer to ask for a lower price?Concerning quality and price, how to negotiate about seasonal products, home appliances and furniture respectively?8. Directions: Work in pairs. Suppose you are making a phone order and compose a dialogue according to the following situation.The buyer: Y ou are with a Nigerian company and your company wants to place an order for sweaters and skirts with a Chinese trading company. Make a phone call to place the order; set the size of sweaters and color of skirts.The seller: Y ou are in a company trading sweaters and skirts in Guangdong Province. Explain to your potential customer that your minimum order will not be less than 5,000 pieces with less than 6 items.9.What is the significance of packing?What are modes of transportation? What are their advantages and disadvantages?What factors may possibly influence delivery?10.What are some modes of payment? What are their advantages and disadvantagesof each mode of payment?11.Directions: Role-play. Find a partner, and make a dialogue according to thefollowing information. Try to find a solution for both parties to gain a win-win situation.The buyer: Y ou are the representative from a European company and intend to import some traditional Chinese paper umbrellas. After settling the price, quality specification, quantity and packaging, you suggest D/P payment for the following reasons:•D/P payment can lower the cost and in turn allows larger profit margin for both parties;•T he order is quite large and your exchange quota is insufficient;•Y ou have a good credit rating in several banks;•Y ou are a regular customer of the seller.The seller: Y ou are the manager of a Chinese company specializing in all kinds of local products. Y ou prefer L/C payment because:•T he international monetary market is unstable recently;•L/C provides the guarantee from the bank;•L/C payment is your usual practice and also the generally accepted international practice.12.Directions: Role-play. Find a partner, and make a dialogue according to thefollowing situation.Y ou are the business representative of a large Chinese manufacturing company, and your partner is the manager of the Export Department of an American technology company. Y ou are on a business trip in the United States to import a complete set of computer-controlled technological components for your company. Y our budget is $ 50,000 to $ 70,000. Y ou are interested in the technology of your partner’s company, and start to talk business. Begin with a price enquiry and then discuss terms of payment.13.Y ou are the manager of a new business hotel catering for mid-budget businesstravelers. Decide on the basic concept of your “product” such as atmosphere, location, customer and staff. And list the facilities and services your hotel should offer and illustrate in detail.14.What are the benefits of a strong brand? What are the ways to promote a brand?Name one or more products that can best represent China or the city or the region you are in and explain the reasons.15.How many different kinds of advertising media can you think of? Which kind ofadvertising do you think is the most effective? To how much degree are you influenced by ads when you choose to buy something?False advertising is when a company does not tell the truth about their product or service. Have you ever seen any examples of false advertising? If yes, give examples.16.What are your favorite TV commercials? Describe them and explain why youthink they are effective. Consider the images and design ideas that help to sell the product.List some examples of successful advertising slogans. Then discuss these questions:(1). What is the purpose of an advertising slogan?(2). Why are these slogans so effective?(3). What are the characteristics of a good slogan?(4). The slogans of some companies are protected by law, as “registered trademarks”. Why is this so?17.A company consists of several departments, for example, purchase department,finance department, and R&D department. Now discuss what other parts acompany might have and what department you would like to work in.It is enjoyable to work in a comfortable and productive office. Discuss what elements you should take into consideration in order to produce a more comfortable and productive modern office.18.What qualities a good secretary must have? What are the responsibilities of asecretary at office?19.If you are working as a part of a team, what unspoken rules of behavior would youobserve?Supposing that a member of your staff is frequently away from work, claiming to be ill, what actions would you take?20.Think of some examples of common expressions and gestures in China whichpeople from another country or culture might not understand (in eating, gift-sending, toast etc.).21.Activity 3 on P. 89。
餐饮业信息管理系统
课程论文软件工程题目：餐饮业务信息管理系统学院（系）：信息工程学院专业班级：通信0801班学生姓名：指导教师：魏洪涛2010年11月11日摘要《软件工程》是电子信息类工程硕士的选修课程，其实践性、应用性很强，实践教学环节是必不可少的一个重要环节。
课程大作业的设计目的是加深对理论教学内容的理解和掌握，使学生较系统地掌握软奖工程的基本概念、理论、方法及技巧，为学生综合运用所学知识，利用软件工程为基础进行软件开发、并在实践应用方面打下一定基础。
要求学生在设计指导教师的帮助下自行完成各个操作环节，并能实现且达到举一反三的目的，完成一个项目解决一类问题。
本文旨在餐饮业中实现信息化管理，从根本上改变以前那种旧的管理模式，真正做到提高管理和服务水平的目的。
系统的设计目标就是要为中小型餐饮企业提供一套运行稳定、安全可靠、操作简便的管理系统。
帮助企业处理日常工作业务，规范管理各项工作和操作流程。
针对中小型饭店管理中迫切需要解决的问题充分结合计算机管理系统的开发方法和计算机网络技术，以管理信息系统开发的生命周期为基本流程，对业务流程进行分析，进而给出了管理信息系统设计方案，阐述了各个功能模块的详细设计与实现。
使用该信息系统后，可以解决传统的手工管理菜单、订单以及点菜信息效率低等问题，明显地提高了外卖业务的销售量。
本系统的使用不仅使收银员和财务人员从繁琐的记帐和核算工作中解脱出来，提高了工作效率，而且更重要的是它通过完善的报表分析使提供信息的速度明显加快，管理基础数据更加科学化，管理人员摆脱了事务性工作转而从事管理专业工作，为经营决策提供了快捷和强大的数据支持。
把计算机用于餐饮企业管理，可在很大程度上提高管理者分析和决策的科学性，提高经营管职水平，带来更多的顾客，使企业取得更好的经济效益。
关键词:餐饮业、管理系统、网上点菜、菜单管理Abstract"Software engineering" is electronic and information engineering master elective courses, its practicality, applicability is very strong, practical teaching link is indispensable important segment. Course big homework are designed to deepen teaching content of theoretical understanding and mastering, enables the student to systematically master the basic concept of soft award engineering, theory and methods and skills for students' comprehensive knowledge learned, with software engineering based on software development, and in the practice application provides a foundation. Asked the students design guidance of teachers' help to complete the operation link, and can realize and to acquire purpose, finishing a project to solve class of problems.This article aims to achieve food and beverage industry information management, and fundamentally change the previous mode of management that the old, truly improve the management and service level objectives. System design goal is to provide a catering business for small and medium run, stability and security, easy management system. Help companies deal with business routine, standardized management and operation of the work process.For small and medium hotel management issues in the urgent need to address fully integrated computer management system development methods and computer network technology to manage information systems development life cycle as the basic processes, business process analysis, and then gives the Management Information System program, describes the detailed design of each module and implementation. The use of the information system, can solve the traditional manual management of the menu, order, and order information and low efficiency, significantly improve the take-out business sales.This system is used not only to the cashier and financial personnel from tedious bookkeeping and accounting work, freed to improve the working efficiency, but more importantly, it reports through the improvement of the provision of information significantly faster, the data management infrastructure more scientific, management turned to clerical work out of professional work in management, for business decision-making provides a fast and powerful data support. The computer for restaurant business management, can greatly improve the scientific management analysis and decision making, improve business management and staff levels, to bring more customers to enable enterprises toachieve better economic efficiency.Keywords: food service, management systems, online ordering, menu management目录摘要 (1)ABSTRACT (2)目录 (1)1 前言 (1)2 需求分析 (2)2.1需求说明 (2)2.2餐饮业概况 (2)2.3设计内容 (2)3 数据模型 (3)4功能模型 (5)4.1功能建模的思想 (5)4.2针对顾客的功能模型 (5)4.3针对管理员的功能模型 (6)4.4系统功能分析 (6)5 行为模型 (8)5.1行为模型概念 (8)5.2行为模型建立 (8)6 软件设计 (10)6.1概要设计 (10)6.1.1系统设计思想 (10)6.1.2系统模块设计 (10)6.2详细设计 (11)6.2.1顾客点菜功能模块 (11)6.2.2管理员菜单管理模块 (12)7 体会 (13)8 参考文献 (14)1 前言随着社会的发展，人们的生活节奏日益加快，越来越多的人把更多的时间投入在工作学习之中。
旅游英语阅读题
Reading ComprehensionDirections: there are four passages in this part. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C, and D, you should decide on the best choice and mark the corresponding letter on the answer sheet with a single line through the center.1As we know, it is very important that a hotel pays attention to the training of its staff, as there exist many weak parts in its various departments. Staff training must have a purpose, which is defined when a hotel considers its training needs, which are in turn based on job descriptions and job specifications.A job description should give details of the performance that is required for a particular job, and job specification should give information about the behavior, knowledge and skills that are expected of an employee who works in it.When all of this has been collected, it is possible to make a training specification. This specifies what the training department must teach for the successful performance of the job, and also the best methods to use in the training period.There are many different training methods, and there are advantages and disadvantages of all of them. Successful training programs depend on anunderstanding of the difference between learning about skills and training in using them. It is frequently said that learning about skills takes place “off the job” in the classroom, but training in using these skills takes place “on the job”, by means of such activities as practice in the workshop.It is always difficult to evaluate the costs and savings of a training program. The success of such a program depends not only on the methods used but also on the quality of the staff who do the training. A hotel can often check on savings in time and cost by examining the work performed by the staff who have completed a training program. The evaluation of management training is much more complex than that.1. To be successful in our training program, we must understand the difference between ___________________.A. a job description and a job specificationB. what is taught and how it is taughtC. learning about skills and training in using themD. the saving in time and the saving in cost2. The success of a training program depends on ______________.A. the places where the training takes placeB. the correct evaluation of the costs and savings of the programC. the performance of the workers and technicians receiving trainingD. the training methods and the quality of the training staff3. What does a training specification specify?A. The performance required for a certain job.B. The behavior, knowledge, and skills expected of an employee.C. The training contents and methods used.D. The costs and savings of the program.4. According to the passage, which of the following is true?A. All staff members need training now and then.B. Training in using skills and learning about skills usually happen at the same time.C. It is easier to evaluate the training of staff than to evaluate management training.D.A training specification is only based on the information collected froma job description.5. Which of the following would be the best title of this passage?A. Staff TrainingB. Management TrainingC. A Successful TrainingD. Value of Staff Training答案：1-5. C D B C A2Take a day trip from Dover to Calais for just￡1.We've teamed up with(与…合作) P&O Ferries so you can enjoy a great day out in France with the family, sailing from Dover to Calais, plus,while on board, shop for lots of great bargains at reduced high street prices.While on board, forget the stress of the high street and shop in style with P&O Ferries. Not only can you save up to 50 percent on the UK high street prices but you’ll have plenty of choice of famous brand names such as Paul Smith, Dior, Hugo Boss, and Clinique, to name a few.Stock up (囤积) on champagne, wine, beer and spirits at low prices! Why not fill up the car and save up to 30% off UK beer, wine and spirits.If you really want to treat yourself, why not enjoy the first class dining experience－Mayfair's famous Langan’s Brasserie, free for passengers of P&O Ferries’ ships.Dover to Calais day tripsFoot passenger from￡1－Travel as a foot passenger from Dover to Calais, for just ￡1 Sunday toThursday or ￡1 on Fridays and Saturdays when booked online. There is a ￡1 more charge per person for booking by phone. Depart after 8:25 a.m. and return before 9:00 p.m. the same day.Car afternoon trip from￡15－Depart after 12 noon and return before midnight the same day with a car and up to 9 people for￡15 when you book online here or￡20 when booked by phone.Car full day trip from￡18－Depart after 8:00 a.m. and return before midnight the same day. This offer is for your car and up to 9 people from￡18 return when you book Online or￡23 by phone. A￡10 supplement applies for travel on Saturdays.6. We can infer from the text that P&O Ferries may be ________.A. a famous departmentB. a wine producerC. a big restaurantD. a ship service company7. Which of the following can be free?A. Products of famous brands.B. UK beer, wine and spirits.C. Dinner of Langan’s Brasserie.D. Use of cars during the trip.8. The price for “foot passenger” on Saturday booked by phone is_______ per person.A. ￡1B.￡2C. ￡5D. ￡69. What’s the main purpose of the text?A. To advertise a service.B. To tell the arrangement of a trip.C. To compare prices from different companies.D. To introduce a new company.答案：6-9： C D A B3If you live in a city where everyone rushes, realize that you don't have to be like everyone else．You can be different．I can't give you a step-by-step guide to moving slower, but here are some things to consider and perhaps adopt, if they work for your life．1．Do lessCut back on(削减,减少,减低) your projects, on your task list, on how much you try to do each day．Focus not on quantity but on quality．Pick 2 or 3 important things-or even just one important thing- and work on those first．2．Have fewer meetingsMeetings are usually a big waste of time and make you rush．Try to have blocks of time with no interruptions, so you don't have to rush from one meeting to another．3．Give yourself time to get ready and get thereIf you're constantly rushing to appointments or other places you have to be, it's because you don't allot(分配) enough time in your schedule for preparing and for traveling．Pad your schedule to allow time for this stuff．If you think it only takes you 10 minutes to get ready for work or a date, perhaps give yourself 30 to 45 minutes so you don't have to shave in a rush or put on makeup in the car．4．Practice being comfortable with sitting doing nothingWhen people have to wait, they become impatient or uncomfortable．Try standing in a line and just watching and listening to people around you．It takes practice, but after a while, you’ll do it with a smile．5．Realize that if it doesn't get done, that's Ok．There's always tomorrow．And yes, I know that's a frustrating attitude for some of you who don't like laziness or living without firm deadlines, but it's also reality．The world likely won't end if you don't get that task done today．Your boss might get mad, but the company won't collapse and the life will inevitably go on．Try these things out．Life is better when unrushed．Remember the quote: If nature can get everything done without rushing, so can you．10．Which can be the best title of the passage?A．How to give out our life?B．How not to hurry in our life?C．What to do with our life?D．How to change our life?11．If you think you need 10 minutes to get ready for the date with your boyfriend, ______．A．you don't have to put on makeupB．you should arrange 10 minutes forC．you'd better squeeze about 35 minutes out for itD．you should rush there12．According to the passage, we can know_______．A．if we follow the author's advice, our life will be betterB．we should try to do all the things better on our task listC．there's always tomorrow, so we can put off the thing that must be done today till tomorrowD．even if we do as we're told by the author, we can't change anything 13．The underlined word "collapse" has the similar meaning to "______"．A．develop rap idlyB．pay enoughC．drop suddenlyD．fail completely答案：10-13：C A D C4On November 17,1997, He Guangwei, director of the National Tourism Administration(NTA), signed an agreement in Washington with Jonathan Linen, vice-chairman of the American Express(美国运通公司), designating the American Express Card as China's tourist credit card for 1998 to 2000. This is the second time the card has won this honor. "Since the American Express Card was designated for the first time in 1994, it has played an important role in China's tourism," said DirectorHe at the signing Over recent years, the number of tourists using the American Express Card to handle business, tourism and activities related to work in China has increased. According to Bank of China statistics, the amount of business using American Express Cards occupies 45 percent of the accounts signed with foreign credit cards. In addition, the number of accounts signed with the card by overseas tourists stands at 15 percent of China's tourist income in foreign exchange. In order to develop China's tourism, the American Express and the NTA carried out a series of market promotion activities in North American including distributing a million copies of the 24-page World of Wonders --Hong Kong and China in North America. The American Express has enthusiastically supported China's tourism education and training. In 1992, in cooperation with the Beijing Tourism College, it established the tourism training center which has successfully trained more than 600 tourism administrative personnel. The new agreement marked the further strengthening of cooperation between the American Express and the NTA. It is also one of the important plans by both parties to boost the long-term development of China's tourism. "The American company has a wide tourism network in China and we are very honored to be able to make contributions to China's tourism," said Linen.At present, the company has four offices in Beijing, Shanghai, Guangzhou and Xiamen and 30 tourist service centers in 22 citiesoffering tour and credit card services, including reissuing lost cards, reporting missing travel checks, consultation, settling of card accounts, handling customers' post and other services.14. According to the information given, we can safely say the American Express Card has been used in China for ______.A. three yearsB. four yearsC. six yearsD. eight years15. According to the article, the following statements are true except ____.A. American Express Card has won the honor of being assigned the credit card for use in China for the second timeB.55 percent of the accounts signed with foreign credit cards are not occupied by using American Express CardC. the number of tourists using the American Express Card in China in tourism and other areas has been on the riseD. only the American Express Card is being permitted to use in China in business, tourism and other related activities16. The American Express is doing the following services in China except ____.A. handling customer's post servicesB. dealing with loans to businessesC. settling of annual card accountsD. reporting missing travel checks17. We can infer from the article that one of the best ways for tourism market promotion is to ____.A. send out large numbers of brochuresB. designate only one foreign credit cardC. increase the use of American Express CardD. handle business in foreign exchange18. We can predict that the effect of the signing of the agreement with the American Express on China's tourism will be _____.A. temporaryB. complicatedC. superficialD. long-termed答案：14-18： D B A D A5In recent years, we have seen great progress in houses building. The type of houses found in a certain part of the world depends to a certain extent on the building materials available there. Countries where stone is abundant tend to have more stone houses than a place where there is plenty of timber for example. However, climatic conditions affect thehouses built to a greater extent. In equatorial countries like Singapore and Malaysia, two main factors are responsible for the type of houses built: the heat of the sun and the fierceness of rainstorms. Our houses are light and airy but have steep roofs. In some places, houses are built on stilts(桩柱) because they may be in low lying areas which get flooded easily.In a hot and dry country such as Arabia, the houses are often box-shaped. They have thick stone walls which are painted white. White surfaces radiate(发散) heat while dark surfaces absorb it. The houses have no windows, only gaps with shutters(百叶窗) over them. Even the door openings are very small and narrow. It is cool inside such houses. The roofs are also flat, so that when the sun goes down, one can sit on the roof and catch any cool breeze that is blowing. Sometimes, a water tank may be placed on the roof to catch the little rain that falls.In cold regions, where there is heavy snow, the roofs of the houses slope steeply so that the snow can slide off easily. If the roofs were flat, the snow would build up and the roofs might cave in under the weight. The houses also have thick stone walls so that the cold is kept out. Some countries are more likely to be affected by earthquakes. In such places, the houses are made of light building materials. If the houses collapse in an earthquake, few people will get hurt and less damage is caused.In some parts of the world, people take their homes along with them asthey travel. These people are called nomads. The Bedouins of Arab lands wander over the desert, setting up tents wherever they stop to rest.19. Houses in equatorial countries _______.A. are light and airyB. have steep roofsC. are always built on stiltsD. are built to shelter20. Houses in Arabia _______.A. have thin walls painted whiteB. are box-shapedC. have many windowsD. always have water tanks on the roof21. In cold countries roofs slope steeply ______.A. so that people can build caves under itB. so that the roofs won't become so heavyC. because people do not need snow to build the houseD. so that the snow can slide off easily22. In earthquake-affected countries, light building materials are used because _____.A. people there can move more easilyB. the houses won't hurt people in an earthquakeC. less damage will be caused in an earthquakeD. people will not be affected by the earthquake23. Nomads are people who _____.A. live in tentsB. travel over the desertC. wander from place to placeD. set up tents over the desert答案：19-23. A B D C CPlease translate the following sentences into Chinese.1. The first time you are in a place, you will have a hard time finding your way about. If you happen to have a map, it will be of great help. But strangers to a new place often get confused about the directions. So try to fix your reference point to a familiar place---your hotel, Post Office, Museum or Theater. However, you can always get help from local people if you know how to ask for help in a polite way.答案：初到一处，你会感到寸步难行。
译林版高中英语必修第二册课后习题 Unit 3 第3单元测评卷
第三单元测评第一部分听力(共两节,满分30分)第一节(共5小题;每小题1.5分,满分7.5分)听下面5段对话。
每段对话后有一个小题,从题中所给的A、B、C三个选项中选出最佳选项。
听完每段对话后,你都有10秒钟的时间来回答有关小题和阅读下一小题。
每段对话仅读一遍。
1.Where is probably Sue now?A.At home.B.At Bill’s home.C.At the office.2.What does the woman want to do?A.Quit smoking.B.Change a seat.C.Buy a cake.3.What did the man do last weekend?A.He took a trip.B.He watched a game.C.He played basketball.4.What does the man need now?A.Ice cream.k.C.Water.5.Where does the woman want to go?A.The bus station.B.The train station.C.The police station.第二节(共15小题;每小题1.5分,满分22.5分)听下面5段对话或独白。
每段对话或独白后有几个小题,从题中所给的A、B、C三个选项中选出最佳选项。
听每段对话或独白前,你将有时间阅读各个小题,每小题5秒钟;听完后,各小题将给出5秒钟的作答时间。
每段对话或独白读两遍。
听第6段材料,回答第6、7题。
6.What does Jack have to do at 10:00 am?A.Attend a lecture.B.Catch a bus.C.Repair his bike.7.How does the boy usually go to school?A.By bus.B.By bike.C.By car.听第7段材料,回答第8、9题。
酒店业的业态英语作文
酒店业的业态英语作文The Hotel Industry。
The hotel industry is a vital part of the tourism sector, providing accommodation and a range of services to travelers all over the world. Hotels come in all shapes and sizes, from luxury resorts to budget-friendly motels, and cater to a wide range of travelers with different needs and preferences.One of the key factors that sets hotels apart from other forms of accommodation is the range of services they offer. In addition to providing a comfortable place to sleep, hotels often provide a range of additional services, such as restaurants, bars, fitness centers, and conference facilities. This makes hotels an attractive option for both leisure and business travelers, as they can enjoy a range of amenities all in one place.Another important aspect of the hotel industry is thelevel of service provided. Hotels are known for their high level of customer service, with staff trained to provide personalized attention to each guest. This includes everything from greeting guests upon arrival to ensuring their room is clean and comfortable throughout their stay. The level of service provided can vary depending on the type of hotel, with luxury hotels often providing more extensive services than budget hotels.The hotel industry is also highly competitive, with hotels constantly striving to differentiate themselves from their competitors. This can involve everything fromoffering unique amenities and services to creating a distinct brand image. In addition, hotels must also stayup-to-date with the latest trends and technologies in order to remain relevant and competitive.One of the biggest challenges facing the hotel industry is the impact of technology. With the rise of online booking platforms and the sharing economy, hotels must adapt to new ways of doing business and finding customers. This has led to the rise of new business models, such asAirbnb, which offer travelers a more affordable and flexible alternative to traditional hotels.Despite these challenges, the hotel industry remains a vibrant and important sector of the global economy. With millions of travelers seeking accommodation each year, hotels will continue to play a vital role in the tourism industry for years to come.。
商务酒店基础英语培训PPT课件资料
“百米之台，起于垒土”，珍惜身边 的风景 ，抓住 每一次 机会， 一步一 个脚印 ，阶梯 就有可 能延伸 到远方 的梦和 风景。 欣赏的 过程既 要耐住 风景表 面简单 、重复 继而又 复杂、 枯燥的 单调， 又要感 知蕴藏 其中的 可摸可 触可感 的真水 无香的 风景。 身边的 风景看 的熟了 ，更能 品出其 中的真 味。
“百米之台，起于垒土”，珍惜身边 的风景 ，抓住 每一次 机会， 一步一 个脚印 ，阶梯 就有可 能延伸 到远方 的梦和 风景。 欣赏的 过程既 要耐住 风景表 面简单 、重复 继而又 复杂、 枯燥的 单调， 又要感 知蕴藏 其中的 可摸可 触可感 的真水 无香的 风景。 身边的 风景看 的熟了 ，更能 品出其 中的真 味。
Thanks a lot.多谢 Thank you for coming谢谢您的光临 Thank you for staying in our hotel. 感谢您在我
们饭店下榻
“百米之台，起于垒土”，珍惜身边 的风景 ，抓住 每一次 机会， 一步一 个脚印 ，阶梯 就有可 能延伸 到远方 的梦和 风景。 欣赏的 过程既 要耐住 风景表 面简单 、重复 继而又 复杂、 枯燥的 单调， 又要感 知蕴藏 其中的 可摸可 触可感 的真水 无香的 风景。 身边的 风景看 的熟了 ，更能 品出其 中的真 味。 “百米之台，起于垒土”，珍惜身边 的风景 ，抓住 每一次 机会， 一步一 个脚印 ，阶梯 就有可 能延伸 到远方 的梦和 风景。 欣赏的 过程既 要耐住 风景表 面简单 、重复 继而又 复杂、 枯燥的 单调， 又要感 知蕴藏 其中的 可摸可 触可感 的真水 无香的 风景。 身边的 风景看 的熟了 ，更能 品出其 中的真 味。
问候与欢迎
情景1：当国外客人来到大门前/前台时……
厨师的英文自我评价
厨师的英文自我评价厨师的英文自我评价1I have a strong ability to manage the kitchen, good control of the cost of good accounting for the kitchen management and catering industry development direction and business ideas have some experience and insights, I have always insisted on diligent efforts to keep making progress,At the same time strict demands on themselves to continuously improve their own quality, a serious and responsible work without a little careless, first-class chef team, you can take over all types of Hunan kitchen, a well-trained chefs can be sent to the small and medium-sized hotels from the kitchen. II: I cook from the kitchen for more than a decade created a first-class team of chefs and excellent management team. 1. Planning experience, the successful planning of the four star famous hotels and hotels around the opening and achieved success. The new store location, planning a unique ce is greater than the effort, choose not to try again only in seafood Ganguo series, paper pot series, iron series, Shi Guo series. And so on, a reasonable mix of raw materials nutrition, color, aroma, taste and taste, so that your goods for the aftertaste infinite. The series of products, Long-term practice of new product development, the implementation of standardized production, according to market positioning, the optimal combination of the development of food products, research extremely, has formed a complete set of the corresponding product system, good at research and development has its own innovative dishes and specialties. 5, the long-term practice-basedtraining, there is a fire on the opening of the actual combat experience. Since there is no unsuccessful industry that only unsuccessful enterprises, though not the first but I absolutely is the only. Business philosophy: to avoid convergence, take the road of individuality. Operating characteristics: do not follow the crowd, engage in targeted, that is, the characteristics of customer uct positioning: According to local market reasonable positioning, rigorous every detail. On the hotel management. Kitchen cost control has a wealth of experience. Innovative marketing. So that catering business efficiency doubled.III: My goal: to control costs and improve margins. To break the traditional barriers, and more exchange of learning, learn from each other, make concerted efforts and common progress, not the segment to meet the consumer tastes. Perseverance to do the work of innovation and promotion, the customer is God, their satisfaction is our benefits. In short, we should walk in front of time, we can not go to the market, but should go to the market, let you give me a chance, let me also you a wonderful!厨师的英文自我评价2Shanxi Xinfei Energy Investment Group Co., Ltd. security technology training center time flies, as the post since the post, in the busy unknowingly six months time has passed. Looking back on the past six months, I would like to thank all the leaders for their guidance and help in their work. I would like to thank all my colleagues for their consistent support of my work. I will work in the future adhere to set an example, strict demands on themselves, do their jobs, improve the management of servicelevels. In order to better complete the future work, I work on the trial period were summarized.First, consciously study the spirit of the party, armed with advanced political ideas.For more than half a year, I have always insisted on studying Marxism-Leninism and participated in the training courses for party activists organized by the County Party Committee in July. Through training, I have benefited greatly. I have learned how to use dialectical materialism and historical materialism to analyze and observe things. , Adhere to the truth. Adhere to the correct outlook on the world, life, values, with the correct world outlook, outlook on life, values, guide their own learning, work and life practice, and actively build a solid ideological defense. I love the motherland, support the party line, loyal to the development of enterprises. Although he is only an ordinary long, but the work proactive, hard work, defying hardship, due diligence, and strive to do anything in the ordinary work of the contribution.Second, strengthen the guidance of education, improve staff quality.In strict accordance with the company's rules and regulations, in addition to the daily morning meeting in the deployment of the day's work, the formation of a learning company to understand the principles and policies of the atmosphere, so that we imperceptibly develop a good habit of abiding by the system ; Combined with the actual situation of the staff to strengthen their targeted culinary training, and often inspire them to work as their own careers. After my efforts and active cooperation, the overall quality of the kitchen staff to improve, to comply with the company and the kitchen rules and regulations, to maintain good personalhygiene and instrumentation, cooking techniques into the kitchen staff a conscious behavior, a "unity , Efficient, harmonious and innovative "team of basic shape.Third, a positive response to the company's internal control system, strengthen the daily management, eliminate no waste. Training Center in addition to the respective mine-related training students to eat, but also bear the text printed Branch, Internet companies, machinery department, the center accommodation, the relevant leadership and chairman of the external reception work. With the increase of personnel, the daily consumption is gradually increasing, how to ensure the health and delicious dishes to control the cost of the case, we have always been an important goal. As the chef, I am through long-term practice to explore, sum up some ways to reduce ct implementation of the fine management, the rational allocation of tasks, the cost control implemented to each employee who, in order to achieve the purpose of the implementation of the principle of "first-in-first-out" So that all kitchen staff are concerned about costs, control costs, completely eliminate no waste.Fourth, strengthen health management, implementation of fire protection requirements. Strict implementation of the "Food Sanitation Law", to comply with the restaurant health system to prevent "disease from the mouth," to prevent food contamination and harmful substances on the dangers of dining, to protect everyone's and sundries drug isolation, food and natural ice isolation; cooking utensils implement the "four cross the border": a wash, two brush, three red, four disinfection; the same time, Environmental sanitation to take "four fixed" approach: people, set things, set time, set the quality; dicing lump sum, responsibility to the people. Personal hygiene to wash hands, cut nails; ground bath, barber;frequently changing overalls. Place the food cabinets, shelf time to keep clean, no mildew spot, the mouse track. Daily operation of the stove and wash the ground regularly, carefully wipe the restaurant floor and tables and chairs, to ensure strict operation between the ground, doors and windows, and the surrounding environmental health. Through our perseverance and efforts, in September the county food hygiene supervision and inspection, our work has been affirmed by the inspection staff, food service food safety rating was rated as "excellent." Fire work, kitchen work has always been one of the priorities. In order to implement the fire protection requirements, all employees must be required to "fire away from the fire, electricity off, gas off"; also from time to time to check the kitchen gas pipeline to prevent leakage caused by fire accidents, often check all kinds of electrical power Line, to prevent running power leakage caused by various types of fire or electric shock safety incidents. We strictly in accordance with the requirements to ensure food safety and fire safety, safety and economic operation of the company to provide due protection.Recalling the past six months, in our joint efforts, we in the kitchen integrated management, staff quality, food quality, health and safety, cost control, and achieved certain results. But there are also some shortcomings: for example, some staff attitude is not enthusiastic, the kitchen management system has not yet formed. So in the future work, the need for further education and training, quality health and safety control and cost control. Obey the leadership, unity of staff, make up for deficiencies, so that the Group Training Center catering service level to a new level.厨师的英文自我评价4Time, such as water generally hurried away, looking back, in this colorful season, I have made some achievements in the coming days, I hope I can do better.First, political and ideological. I earnestly study the party's line and principles, policies, Deng Xiaoping Theory, the party and the country's education policies, principles, educational laws and regulations to continuously improve their ideological quality and political ys adhere to the overall situation, subject to organizational arrangements, dry line love line never speak of price, although he is a chef, I never consider themselves inferior, always with their own practical action to grasp the kitchen management. To ensure that the food and beverage department produced the normal work of the transfer.Second, the work, I served as the base of the Reclining Buddha catering department and kitchen cost control work.First of all to ensure that meals never fail mistakes and technical skills to continuously improve their cooking techniques. In practice, I continue to explore, according to the Guilin area of food and drink, and constantly improve their cooking techniques, the preparation of multiple sets of features of the recipes, so that trainees and guests can eat sweet and delicious meals. So that the central staff to eat the satisfaction of life at ease. Second, I pay close attention to several aspects in the canteen management. First, the good canteen of raw materials purchase, I am not afraid of the road, into the market, shop around, buy a variety of nutritious food ingredients to ensure affordable, so that the central staff to eat well, eat healthy. The second is to ensure that food and rawmaterials do not rot, do not degenerate, not waste, saving canteen expenses, to ensure cost control. Third, to ensure that meals on time, make the kitchen logistical preparations for the new staff in July during the successful completion of the Center and the Ministry of catering tasks, the center leadership and recognition of the various departments.Third, in life, I advocate a simple life, to develop good habits / and decent style. In addition, the concept of time attaches great importance. As approachable and friendly people, it has been with people is very harmonious. Dare to work hard will be with me to meet new challenges in the future. Pay attention to learning, develop a good habit of reading newspapers. Concerned about current affairs, concerned about national affairs, so clear-headed, not behind the situation.Cooking is a very practical process, can not grasp overnight, but as long as I read the volume, carefully, and according to figure, serious imitation, it will certainly be able to get the true meaning of cooking techniques I have learned to continue. With the basic skills of different materials, different cooking methods, different shapes and tastes, we can create excellent, fragrant and tasteful products by changing the productions of water tables, chopping boards, playing loads, miscellaneous pots, waiting pots and stalls. , Shape, quality, all the best dishes to point. I will be more strict demands on themselves, to correct shortcomings, carry forward the advantages.厨师的英文自我评价5Since the work, in the company under the leadership of the careful guidance, through their own continuous efforts, whether ideological, learning or work, have made considerable development and huge gains.strong sense of responsibility, strong ability of adaptability, attentive attitude, with more than __ years of financial management experience and __ years of accounting firm management experience, good coordination and communication skills, good at communication, with a certain leadershipAbility, in character, honesty and trustworthiness, loyalty, kindness, humility, optimism; in the business, with overall business processing and good professional judgment ability, good at financial analysis, proficient in financial tax system, can complete the financial work liar with the use of national tax, land tax, finance, banking, industry and commerce, statistical statements andanti-counterfeit tax control software, skilled use of computers to solve financial problems.I think it is a responsible, positive, hard-working people, because like English, so engaged in the work, hoping to use their own learning to work to improve their own at the same time, bring benefits to the company! And in the work summary is good at finding their own shortcomings and efforts to correct.Three years of business sales to teach me the basic concept of communication with others, smiling others, in good faith to be. In order to have a better practice platform, I will continue to exercise to improve themselves and I hope to use my beautiful youth, to ignite the surrounding every guest for our cause dedication, progress, a better tomorrow.厨师的英文自我评价6I have a strong ability to manage the kitchen, good control of the cost of good accounting for the kitchen management and catering industry development direction and business ideas have some experience and insights, I have always insisted on diligent efforts to keep making progress,At the same time strict demands on themselves to continuously improve their own quality, a serious and responsible work without a little careless, first-class chef team, you can take over all types of Hunan kitchen, a well-trained chefs can be sent to the small and medium-sized hotels from the kitchen. II: I cook from the kitchen for more than a decade created a first-class team of chefs and excellent management team. 1. Planning experience, the successful planning of the four star famous hotels and hotels around the opening and achieved success. The new store location, planning a unique position.Choice is greater than the effort, choose not to try again only in vain.Good seafood Ganguo series, paper pot series, iron series, Shi Guo series. And so on, a reasonable mix of raw materials nutrition, color, aroma, taste and taste, so that your goods for the aftertaste infinite. The series of products, Long-term practice of new product development, the implementation of standardized production, according to market positioning, the optimal combination of the development of food products, research extremely, has formed a complete set of the corresponding product system, good at research and development has its own innovative dishes and specialties. 5, the long-term practice-based training, there is a fire on the opening of the actual combat experience. Since there is no unsuccessful industry that only unsuccessful enterprises, though not the first but I absolutely is theonly. Business philosophy: to avoid convergence, take the road of individuality. Operating characteristics: do not follow the crowd, engage in targeted, that is, the characteristics of customer needs.Product positioning: According to local market reasonable positioning, rigorous every detail. On the hotel management. Kitchen cost control has a wealth of experience. Innovative marketing. So that catering business efficiency doubled.III: My goal: to control costs and improve margins. To break the traditional barriers, and more exchange of learning, learn from each other, make concerted efforts and common progress, not the segment to meet the consumer tastes. Perseverance to do the work of and promotion, the customer is God, their satisfaction is our benefits. In short, we should walk in front of time, we can not go to the market, but should go to the market, let you give me a chance, let me also you a wonderful!厨师的英文自我评价71, the work of a certain sense of responsibility, strict requirements on their own, talk about health and colleagues to live in harmony, communication skills. Like to explore new varieties of cuisine, so that color, smell, taste, type of place in place to control costs Have a certain capacity, do not exceed the scope of the variety can do the dishes out to do better by colleagues and guests favor by the boss's recognition with strong ability to have canteen management, food management work experience, familiar with Canteen management of the relevant work processes, hotel or large enterprise logistics management experience;2, has many years of planning experience, the successful planning of the four star famous hotels and hotels around the opening and achieved success. Good seafood Ganguo series, paper pot series, iron series, Shi Guo series. Casserole series, tile series, wood poke series, fried series, and so on, a reasonable mix of raw materials nutrition, color, smell, taste and taste, so that customers of the goods for the aftertaste.厨师的英文自我评价8Looking back, all have become the past, graduation soon, recalling the past three years, learning ability has been further improved,self-restraint ability has been significantly enhanced, the autonomy of life has also been further improved, and life, values are With a deeper understanding. In the Central Academy of learning and life, I always have so an eternal heart - environmental protection people loyal to the environment. This is my man of the Road - treat people with sincerity, to do, uphold the belief in action to create value, self - innovation. To this end, for my three years of study results in this upcoming graduation moment, do self-identification as follows:In the Central Hospital of the day, life is full of sunshine, between people are frank. Between the feelings of the students like a family but more than family, friends like between the feelings of brotherhood, the Central Institute of things I am very concerned about, so I fell in love with the Central Court of everyone, everything. At the same time independent life in my beautiful university three years also so mature, I also realized that the University of independent life is our fundamental life into society.In terms of thinking, I went through the primary class to the Department of audit, and then to the hospital's approval, I became the Environmental Protection Vocational and Technical College ninth into the activist party training, and after learning and assessment, Qualified to become a party activist. I was led by a man who knew a little about our party and who knew our Party.In learning, self into the Central Institute of the first day, I have not forgotten the purpose of the Central Institute to me - learn knowledge, learn to be a man. In the Central Academy, I received scholarships for the short-term goals even by the Institute of C and other scholarships twice; I learn more knowledge as the goal to participate in the national long-term self-test and has been too many doors. Although I have been affirmed in some ways, but I really need to achieve self-worth more efforts to read to the old, I learned the old will become the most basic ideas.In the work, I work in the student union days, I learned to behave. In the practice of the Association I know the cause of the great and a person's pay and achievements. In the social practice of college students in the work I got more difficult to find inspiration, inspired me to overcome the difficulties and courage.In learning, self into the Central Institute of the first day, I have not forgotten the purpose of the Central Institute to me - learn knowledge, learn to be a man. In the Central Academy, I received scholarships for the short-term goals even by the Institute of C and other scholarships twice; I learn more knowledge as the goal to participate in the national long-term self-test and has been too many doors. Although I have beenaffirmed in some ways, but I really need to achieve self-worth more efforts to read to the old, I learned the old will become the most basic ideas.In the work, I work in the student union days, I learned to behave. In the practice of the Association I know the cause of the great and a person's pay and achievements. In the social practice of college students in the work I got more difficult to find inspiration, inspired me to overcome the difficulties and courage.Three years of college life, let me become not only the knowledge of this one is always realistic and realistic heart of the aspiring young people, so I can to create my value and to seriously realize the value of self, I believe the knowledge Will be the next job interview to play a role, so that after work and life are full of sunshine. I will continue to work hard to win more exciting love.厨师的英文自我评价9Shanxi Xinfei Energy Investment Group Co., Ltd. security technology training center time flies, as the post since the post, in the busy unknowingly six months time has passed. Looking back on the past six months, I would like to thank all the leaders for their guidance and help in their work. I would like to thank all my colleagues for their consistent support of my work. I will work in the future adhere to set an example, strict demands on themselves, do their jobs, improve the management of service levels. In order to better complete the future work, I work on the trial period were summarized.First, consciously study the spirit of the party, armed with advanced political ideas.For more than half a year, I have always insisted on studying Marxism-Leninism and participated in the training courses for party activists organized by the County Party Committee in July. Through training, I have benefited greatly. I have learned how to use dialectical materialism and historical materialism to analyze and observe things. , Adhere to the truth. Adhere to the correct outlook on the world, life, values, with the correct world outlook, outlook on life, values, guide their own learning, work and life practice, and actively build a solid ideological defense. I love the motherland, support the party line, loyal to the development of enterprises. Although he is only an ordinary long, but the work proactive, hard work, defying hardship, due diligence, and strive to do anything in the ordinary work of the contribution.Second, strengthen the guidance of education, improve staff quality.In strict accordance with the company's rules and regulations, in addition to the daily morning meeting in the deployment of the day's work, the formation of a learning company to understand the principles and policies of the atmosphere, so that we imperceptibly develop a good habit of abiding by the system ; Combined with the actual situation of the staff to strengthen their targeted culinary training, and often inspire them to work as their own careers. After my efforts and active cooperation, the overall quality of the kitchen staff to improve, to comply with the company and the kitchen rules and regulations, to maintain good personal hygiene and instrumentation, cooking techniques into the kitchen staffa conscious behavior, a "unity , Efficient, harmonious and innovative "team of basic shape.Third, a positive response to the company's internal control system, strengthen the daily management, eliminate no waste. Training Center in addition to the respective mine-related training students to eat, but also bear the text printed Branch, Internet companies, machinery department, the center accommodation, the relevant leadership and chairman of the external reception work. With the increase of personnel, the daily consumption is gradually increasing, how to ensure the health and delicious dishes to control the cost of the case, we have always been an important goal. As the chef, I am through long-term practice to explore, sum up some ways to reduce costs.Strict implementation of the fine management, the rational allocation of tasks, the cost control implemented to each employee who, in order to achieve the purpose of the implementation of the principle of "first-in-first-out" So that all kitchen staff are concerned about costs, control costs, completely eliminate no waste.Fourth, strengthen health management, implementation of fire protection requirements. Strict implementation of the "Food Sanitation Law", to comply with the restaurant health system to prevent "disease from the mouth," to prevent food contamination and harmful substances on the dangers of dining, to protect everyone's health.Food and sundries drug isolation, food and natural ice isolation; cooking utensils implement the "four cross the border": a wash, two brush, three red, disinfection; the same time, Environmental sanitation to take "four fixed" approach: people, set things, set time, set the quality; dicing lump sum, responsibility to the people. Personal hygiene to wash hands, cut nails; ground bath,barber; frequently changing overalls. Place the food cabinets, shelf time to keep clean, no mildew spot, the mouse track. Daily operation of the stove and wash the ground regularly, carefully wipe the restaurant floor and tables and chairs, to ensure strict operation between the ground, doors and windows, and the surrounding environmental health. Through our perseverance and efforts, in September the county food hygiene supervision and inspection, our work has been affirmed by the inspection staff, food service food safety rating was rated as "excellent." Fire work, kitchen work has always been one of the priorities. In order to implement the fire protection requirements, all employees must be required to "fire away from the fire, electricity off, gas off"; also from time to time to check the kitchen gas pipeline to prevent leakage caused by fire accidents, often check all kinds of electrical power Line, to prevent running power leakage caused by various types of fire or electric shock safety incidents. We strictly in accordance with the requirements to ensure food safety and fire safety, safety and economic operation of the company to provide due protection.Recalling the past six months, in our joint efforts, we in the kitchen integrated management, staff quality, food quality, health and safety, cost control, and achieved certain results. But there are also some shortcomings: for example, some staff attitude is not enthusiastic, the kitchen management system has not yet formed. So in the future work, the need for further education and training, quality health and safety control and cost control. Obey the leadership, unity of staff, make up for deficiencies, so that the Group Training Center catering service level to a new level.厨师的英文自我评价10I am a third year master major in automation at Shanghai Jiao Tong University, P. R. China. With tremendous interest in Industrial Engineering, I am writing to apply for acceptance into your Ph.D. graduate program.Education backgroundIn 1995, I entered the Nanjing University of Science have more than five years experience in business cafeteria, five years of large and medium-sized international hotel chef experience; know how to open the menu will be fried Da Guocai, Hunan, Sichuan, Cantonese-based; , Coordination ability; culinary hotel professional graduation, holds a bachelor's degree certificate or diploma. Fluent in both Mandarin and Cantonese. Ability to lead and train the team. Good at communicating with people from different strata.2, I have a strong ability to manage the kitchen, good control of the cost of good accounting for the kitchen management and catering industry development direction and business ideas have some experience and insights, I have always insisted on diligent efforts to keep making progress.3, people eat: the original contact chef industry is entirely in a hobby: but slowly the chef industry is not only my preference but to become my career. Kitchen became my soul, to ensure that each produced a distinctive appearance; pursuit of perfection, never satisfied, always strive for excellence.。
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The practice of new business hotelIn recent years, a new type of business hotel in China hotel market are quietly rise. The so-called new business hotel, is to the traditional star hotel standard for the revolutionary transformation, according to international business hotel concept to the middle for business travelers are major consumer groups, strengthen the business of the hotel function, take a four-star hotel is located in three-star standard with a new hotel between. Jinjiang international hotel group according to such a kind of brand-new concept, successfully created a first a new business hotel--business yue expands ymca hotel. I have been a jinjiang hotel general manager ymca, whole process involved in business yue expands ymca planning and retrofit hotel, combining with the practice of the individual is new business hotel several issues to discuss.New business hotel is the result of marketing choiceAfter 30 years of reform and opening up, China hotel market brilliant. From white gold stars to star class hotel, economy hotels, holiday village hotel, apartment hotel, has everything, including star hotel has more than 1.4, the total economy hotel brand to the end of 2009 was close to 4000. In the star hotel, 4, and 5 of the star high star in the management of the hotel, most were international hotel management group monopoly, international hotel brand influence and facilities of the advantages to the hotel management in domestic hotel market benefit in a leading position, thus driving around the country wave after wave of high star hotel construction boom. And economy hotel because its market correct orientation, product cost-effective, less investment, operation cost is low, has become the hotel market is new bestow favor on, not only by the domestic and foreign traveling guest and general business travelers are highly and identity, and by many of the investors hold heat. In the rapid development of the China hotel on the market, we also is not difficult to find, in 4 or 5 star hotel and economy hotel to the double pressure, the three-star hotel crippled, business difficulties, lower benefit, especially the three-star hotel in particular. According to statistics, by the end of 2007, the total number of three-star hotel 5000, guest room number more than within 4 star hotel occupancy of over 40% of the total. These hotels are country star hotel standard configuration, equipment is complete, the organization huge, artificial cost and high energy consumption, the average room ChuZuLv and average house prices and the hotel into serious imbalance, many hotels have appeared in the business of operating losses and the edge of the losses. Long term business difficulties, a lot of three star hotel already weak renewal transformation, the market competitiveness weakening further, looking for new way has become a hotel investors and operator urgent need to address the problem. The tourist market of hotel further specified achievement is also the new business hotel be vividly portrayed. With the rapid development of domestic economy and business activities more frequently, a number of enterprise middle senior white collar, as a representative of the business customers' demand also created a new changes. They are China's burgeoning middle class of young representative, received a good education, rational thinking and fashion, the pursuit of decent way of life and efficientand convenient travel experience; They check in hotel is not only for leisure, and pay more attention to the convenience of business activities; They have higher consumption ability, has not satisfied to economy hotel provide the services, and limited to company business trip expenses to the control, it is difficult to choose high star hotel. So a new type of between high star hotel and economy hotel between, have good business hotel business functions as they travel's first choice. This huge market potential and the plight of three-star hotel, for creating new business hotel provides a rare opportunity. It can be said that the rise of new business hotel is the result of marketing choice is the matter.New business hotel product positioning and characteristicsFrom the broad sense, if open to business guests mainly are considered to be the hotel business hotel or business type hotel. This paper involves the new business hotel is refers to the national standard and between three-star four-star between, to middle management as the main body of the tourists white-collar class hotel, the market positioning directionality is very clear. According to the new business hotel in the middle of the market orientation and business customers' needs determine its product is is particularly important. This product can reduce choice on one hand the investment of hotel, on the other hand, can fully satisfy the demand of middle business guests, for they really build a "outside the house of family". And at present the launch of the new business hotel is a three-star hotel in most is conducted on the basis of product structure adjustment and into reconstruction. Jinjiang hotel business yue expands its brand business hotel product positioning highlighted the "four B", namely Breakfast (Breakfast), Bed (Bed), Bathroom (toilet), Bussness (business).From product design ideas, to achieve the "two strengthen" :One is to strengthen the business of the hotel facilities and function of new business hotel must strengthen business function, improve business facilities, can satisfy the middle business guests within the hotel business activities, offer various kinds of business activities and convenient service. The hotel business center beyond strengthening function, equipped with high-quality business center service personnel and the modern facilities the equipment, pay more attention to provide comprehensive business activities and convenient service atmosphere. Such as business center equipment to be neat, guests can be in business center in self-help type business activities; In any place in the hotel, including restaurants can be online within. Hotel should have small business conference rooms, and configuration related equipment, in the room with intelligent design a set of service as a platform, set television, Internet, VOD, bills, fast billing, restaurant query order online shopping and is a LCD TV and wireless keyboard to use a function. Thus greatly facilitate business guests in the hotel business activities.Two is to strengthen the service product comfort business guests on a business trip, and business activities frequent, work is often hard, so for the hotel sleep, rest more demanding. Considering the business guests' needs the particularity of the new business hotel in the service of the products in time and comfort, the most important isthe mattress and bedding and bath facilities and breakfast on the thought to service as much as possible, to meet its requirements. The mattress and bedding, including knit fabrics, the highest standards of pillow configuration, and even can be according to the five-star hotel standards configuration; Bath facilities in addition to high standards outside bath crock, spray facilities to create a comfortable, in order to alleviate a day of fatigue; A good breakfast, Chinese and western, rich and colorful, let business guests eat satisfied remaining, eat too comfortable, in order to ensure a have a lot of energy. The service product comfort should also include new business hotel in business guests don't need eliminate service facilities for the public to build a fine decorous and not costly environment atmosphere, as far as possible to meet the middle business guests spiritual and cultural needs, that they may go into the new business hotel do not break elegance and exalted status.New business hotel successA new business hotel can get success, in addition to the right market orientation and personalized service products outside, I think still depends on the following factors:One is a good location. New business hotel to superior geographical position, generally speaking, the traffic must be convenient, traffic inconvenience is a waste of time, business guests is hard to first choice. The hotel is near to commercial center, periphery have better business concentration areas, in order to participate in all business activities and meetings, can access to some potential business partners. Meanwhile, the hotel features restaurant around and leisure place should also consider in the list, in order to facilitate business visitor entertains and business activities outside of leisure activities.Two is the reasonable price position. Middle business guests have good consumption ability, but with the company business trip expenses the limit, they chose new business hotel depends largely on the hotel price position. For shrewd middle business guests, they consider more cost-effective, if new business hotel price position is not correct, unreasonable, or the prices close to the star hotel they will not choose.Three is efficient operation mechanism. New business hotel compared with three star hotel, in addition to market orientation, the advantage of personalized service products outside, because without the business guests don't need service facilities, completely can build up a high efficient operation mechanism. The hotel can reduce the management level, reduce the management department, the group can more concise. According to management needs, the hotel can only supposed to operations department and security two departments, front desk service of the guest reception, check in, and closing to the shop, telephone switchboard, housekeeping center are controlled by the general service counter, assume, catering service of the cook can also can position. New business hotel operation of the new model not only can greatly improve the work efficiency, completely out of the three star hotel organization huge, complex management level, overstaffing malpractice, and can greatly reducing the number of employment, reduce labor costs, improve market competitiveness andprofitability.Four is of high quality staff. Efficient operation mechanism must be of high quality staff to bear. New business hotel must adapt to the training of a business hotel efficient operation management team and to provide satisfactory service for business guests of the staff. First of all, need to change the idea, a careful study business customers' needs and psychological characteristics, realize the transformation of management and service; Secondly, according to the expert nd polyvalent requirements, improve the entire store staff's comprehensive quality.Five is mature hotel brand. The hotel industry has entered the brand age, a mature brand is the half of success. In today's China hotel market supply of the background, the mature hotel brand means market share. New business hotel can succeed, the key lies in the hotel the making of the brand. New business hotel as China's hotel industry in a rookie, need to be in the upper and lower time of brands, and hotel group's superiority, and it will bring new business hotel brands offer more convenient conditions, new business hotel will eventually took to the road of the chain operation.(the author: MaoYaMin, international hotel deputy general manager)。