BuildingOutEmployeeEngagment打造员工敬业度(PPT 70页)
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– In the last three months, my supervisor and I have had a meaningful discussion about my strengths – My organization is committed to building the strengths of each associate – Every week, I set goals and expectations based on my strengths – I can name the strengths of five people I work with
Building out Employee Engagement
Washington, DC January 17, 2007
Q12 Revenue
2001 $70,000 $60,000 $50,000 $40,000 $30,000 $20,000 $10,000 $0
2002
2003
2004Βιβλιοθήκη Baidu
Revenue Attrition
2001 70% 60% 50% 40% 30% 20% 10% 0% 1 2 3 4 5 2002 2003 2004 2005
Why?
What are our clients saying?
• They do not know us. • They come in with great ideas but they grow stale after a few years • Our people can do it just as well as Gallup. • They offer only local solutions not central solutions. • The masterlist process is painful, time consuming and brings us little value. • Reporting is outdated. • They only ask the 12 questions. • They are inflexible
Strengths + Engagement = More Creativity
70%
60%
Percent Strongly Agreeing that Their Job Brings Out Their Most Creative Ideas
66%
54%
50%
40% 30% 20%
Strongly Agree Strongly Agree And Engaged
2005
2006
Revenue
Copyright © 2002 The Gallup Organization, Princeton, NJ. All rights reserved. 205
Pure Attrition
2001 70% 60% 50% 40% 30% 20% 10% 0% 1 2 3 4 5 2002 2003 2004 2005
Engagement Drives Innovation
30%
27%
Percent Strongly Agreeing With All Four Items
20%
10%
2%
0%
Not Engaged Engaged
Of Those That Are…
Copyright The Gallup Organization
Additional Items
• Other indices being tested – Change Management, Supervisor Effectiveness, and Inclusiveness • Over 800 unique additional items with more than 70 categories
Indices
Leadership Index
– The leadership of my company always treats me with respect – The leadership of my company makes me enthusiastic about the future – I am confident in my company’s financial future
Indices
Innovation Index
– – – – My current job brings out my most creative ideas I feed off of the creativity of my colleagues My company encourages new ideas that defy conventional wisdom I have a friend at work who I share new ideas with
Growing EE Clients
• • • • • • • Indices and additional items Barrier Analysis CAP Exit Interviews ICE New Reports Workplace Awards
Indices
Strengths Index
The Company Is Strongly Committed to Building the Strengths of Each Associate
Copyright The Gallup Organization
Indices
Customer Orientation Index
– – – – At work, I know where to go with an idea to improve customer service. At work, we give our customers new ideas. I have grown in my ability to affect our customers. At work, my coworkers always do what is right for our customers.
Building out Employee Engagement
Washington, DC January 17, 2007
Q12 Revenue
2001 $70,000 $60,000 $50,000 $40,000 $30,000 $20,000 $10,000 $0
2002
2003
2004Βιβλιοθήκη Baidu
Revenue Attrition
2001 70% 60% 50% 40% 30% 20% 10% 0% 1 2 3 4 5 2002 2003 2004 2005
Why?
What are our clients saying?
• They do not know us. • They come in with great ideas but they grow stale after a few years • Our people can do it just as well as Gallup. • They offer only local solutions not central solutions. • The masterlist process is painful, time consuming and brings us little value. • Reporting is outdated. • They only ask the 12 questions. • They are inflexible
Strengths + Engagement = More Creativity
70%
60%
Percent Strongly Agreeing that Their Job Brings Out Their Most Creative Ideas
66%
54%
50%
40% 30% 20%
Strongly Agree Strongly Agree And Engaged
2005
2006
Revenue
Copyright © 2002 The Gallup Organization, Princeton, NJ. All rights reserved. 205
Pure Attrition
2001 70% 60% 50% 40% 30% 20% 10% 0% 1 2 3 4 5 2002 2003 2004 2005
Engagement Drives Innovation
30%
27%
Percent Strongly Agreeing With All Four Items
20%
10%
2%
0%
Not Engaged Engaged
Of Those That Are…
Copyright The Gallup Organization
Additional Items
• Other indices being tested – Change Management, Supervisor Effectiveness, and Inclusiveness • Over 800 unique additional items with more than 70 categories
Indices
Leadership Index
– The leadership of my company always treats me with respect – The leadership of my company makes me enthusiastic about the future – I am confident in my company’s financial future
Indices
Innovation Index
– – – – My current job brings out my most creative ideas I feed off of the creativity of my colleagues My company encourages new ideas that defy conventional wisdom I have a friend at work who I share new ideas with
Growing EE Clients
• • • • • • • Indices and additional items Barrier Analysis CAP Exit Interviews ICE New Reports Workplace Awards
Indices
Strengths Index
The Company Is Strongly Committed to Building the Strengths of Each Associate
Copyright The Gallup Organization
Indices
Customer Orientation Index
– – – – At work, I know where to go with an idea to improve customer service. At work, we give our customers new ideas. I have grown in my ability to affect our customers. At work, my coworkers always do what is right for our customers.