酒店前台入住登记单英语

合集下载

酒店英语-前厅部

酒店英语-前厅部

Front Office English WordsBanquet Hall宴会厅banquet hall 宴会厅wedding party婚宴banquet宴会Front Desk前台Check in & check out登记入住及离店receptionist 前台接待registration登记check in登记入住check out 退房form表格contract合同signature 签名passport护照nationality国籍visa 签证identification身份证file档案reservation 预定(n.) confirmation确认(n.)client客户cancellation取消complain投诉(v.)change the room调房room type房型room status房间状态arrange安排in advance提前arrival到达departure离开off season淡季peak season旺季occupancy开房率brochure 册子conference会议report报告Cashier English收银英语room rate 房价tariff价目表coupon券account 帐户bill账单post入账discount 折扣complimentary免费guarantee担保interest 利息income tax所得税currency货币coin 硬币foreign exchange service外币兑换处dollar美元cash 现金deposit定金check支票/核对credit card 信用卡traveler’s cheque旅行支票invoice发票fill in 填写procedure 程序Concierge礼宾部Parking lot停车场taxi 出租车shuttle bus班车driveway车道limousine 豪华轿车pillar柱子flag旗帜banner 条幅poster海报canopy风雨棚Information desk问讯处bellboy 行李生check the baggage寄存行李suitcase手提箱briefcase 公文包valuables贵重品counter柜台luggage tag 行李条luggage trolley行李车luggage room行李房newspaper报纸newspaper bag报纸袋umbrella雨伞revolving door旋转门red carpet红地毯white gloves白手套lift/elevator电梯stairs楼梯corridor走廊escort 陪同destination目的地shopping center商场/购物中心tourism 旅游map地图supermarket超市lobby大堂driver司机airport 机场kilometer公里flight number航班号Mercedes-Benz奔驰railway station火车站highway公路single trip 单程round trip往返pick up service接机服务train 火车Bus Station 汽车站reservation 预定budget 预算target目标overbook超额预定full name 全名waiting list等候名单flight航班group 团队nationality国籍pre-payment预付款service charge服务费commission佣金government tax政府税Service Center服务中心room service送餐服务menu 菜单room service menu送餐菜单brunch早午餐hot water 热水ice water冰水soft drink软饮lemon juice 柠檬汁strawberry草莓grape葡萄mustard 芥末soy sauce酱油sugar糖curry 咖喱bacon咸肉dumpling饺子broccoli 西兰花fried noodle炒面operator 接线员turn down service 夜床服务express service加快服务laundry洗衣call rate 电话收费wake-up call叫醒电话IDD国际直拨电话DDD国内直拨电话long distance call长途电话local call市话free call 免费电话extension number分机号码walkie-talkie对讲机Hold the line 别挂电话Replace the phone挂上电话receiver听筒message 留言comment评论maintenance维修repair 修理help帮助weather forecast天气预报Business Center 商务中心stamp 邮票mail邮寄envelop信封ticket service 票务服务air ticket机票train ticket火车票copy 复印scan扫描fax传真binding 装订document文件playing card扑克牌computer 电脑keyboard键盘mouse鼠标charger 充电器broad band宽带Recreation Center 康乐中心swimming pool游泳池swim ring游泳圈swimsuit游泳衣swim trunks 游泳裤membership会员资格locker更衣柜sauna 桑拿浴Gymnasium健身房treadmill跑步机Guest Relations Officer 客户关系主任tableware餐具coffee spoon咖啡勺chopstick rack筷架fruit dish水果碟napkin餐巾banana 香蕉lemon柠檬peach桃子afternoon tea 下午茶breakfast早餐operation time营业时间frozen food 冷冻食品wine list酒单cubic sugar方糖bookshelf 书架dictionary字典whiteboard白板waiting hall 候机厅welcome欢迎magazine杂志room房间room type房间类型presidential suite 总统套房deluxe room豪华客房E-business room商务客房suite 套房living/sitting room客厅bedroom卧室room status房态vacant空的quiet安静dirty肮脏equipment设备safety chain门链Fire Escape Plan消防疏散图switch开关adapter 插线板printer打印机fax machine传真机bulb 灯泡lamp shade灯罩stand lamp落地灯wall lamp 壁灯porch lamp门厅灯table lamp台灯wall paper壁纸ceiling天花板window窗户curtain 窗帘plant植物luggage rack行李架writing desk 写字台bar counter吧台refrigerator冰箱cable 网线signal信号screen屏幕television 电视satellite TV卫星电视multifunction TV多功能电视remote control遥控器bedside table床头柜sofa沙发chair tea table round table椅子茶几圆桌cabinet 柜子alarm clock闹钟match火柴Mini bar迷你吧black tea 红茶green tea绿茶coffee咖啡cream powder奶末white sugar白糖brown sugar黄糖opener 开瓶器ice bucket冰桶water kettle热水壶stationery文具calendar 日历Service Directory服务指南brochure店册magazine杂志pencil铅笔ball pen圆珠笔jogging map 慢跑地图note-pad paper便签纸folder文件夹bathroom浴室commodity日用品shower gel 沐浴露body lotion润肤露shampoo洗发水bath salt 浴盐bath foam泡泡浴露hair conditioner护发素soap 香皂soap holder肥皂碟toothbrush牙刷toothpaste牙膏shaver剃须刀shaving cream剃须膏comb 梳子nail file指甲锉sewing kit针线包mineral water 矿泉水tissue paper卫生纸cotton buds棉棒bathroom equipment浴室设备ashtray 烟灰缸dustbin垃圾箱faucet水龙头mirror 镜子scale地秤clothes line晾衣绳washbasin面盆washroom卫生间toilet bowl抽水马桶shower room 淋浴房shower cap浴帽shower curtain浴帘bath towel浴巾bathtub浴缸bath mat防滑垫face towel面巾hand towel手巾drainage地漏stopper塞子wardrobe衣橱shoe horn鞋拔shoe basket鞋篮closet壁橱laundry bag 洗衣袋shopping bag购物袋ironing board熨衣板iron 熨斗hanger衣架socks旅行袜bathrobe 浴袍laundry List洗衣单blanket毛毯slipper 拖鞋torch手电筒linen布草safety box保险柜床bedmattress bed sheet pillow case床垫床单枕套duvet 羽绒被pillow枕头mattress床垫bed cover被罩cushion靠垫quilt被子Others 其它fire hydrant 消火栓smoke detector烟感器fire alarm火警fire extinguisher灭火器monitor监视器public area公共区域supervisor主管promote提升(v.)salary薪水first aid 急救expensive昂贵的candle蜡烛mop 拖把sick leave病假SentencesGreet the Guest迎接客人Good morning (afternoon, evening), sir (madam).早上(下午、晚上) 好,先生(夫人) 。

登记入住英语短语

登记入住英语短语

登记入住英语短语随着全球化的发展,越来越多的人开始走出国门,去到世界各地旅游或工作。

在这个过程中,登记入住是必不可少的一环。

本文将为大家介绍一些常用的登记入住英语短语,帮助大家更加顺利地完成入住手续。

1. Check in –登记入住Check in 是指到达酒店后,前台工作人员确认你的预订信息,将你的个人信息和房间信息录入系统,并发放房间钥匙的过程。

在酒店入住时,我们通常会听到前台工作人员说:“May I have your name and reservation number, please?”或者“Can I see your ID and credit card, please?”这些都是为了确认你的身份信息和预订信息,确保你能够顺利入住。

2. Room key –房间钥匙Room key 是指用于打开你所入住的房间的钥匙。

在完成登记入住手续之后,前台工作人员会将房间钥匙交给你。

通常情况下,房间钥匙会附有一张房间号和酒店名称的小卡片,方便你随时查看并确认房间号码和酒店信息。

3. Room rate –房价Room rate 是指房间的价格。

在预订酒店时,我们通常会看到不同的房型和价格,如 Standard Room、Deluxe Room、Suite 等,每种房型的价格也会不同。

在入住时,我们需要支付的费用就是房间的房价。

4. Room service –房间服务Room service 是指酒店提供的在房间内提供的各种服务。

例如餐饮服务、清洁服务、洗衣服务等。

如果你需要在房间内享受这些服务,可以拨打房间内的电话或者使用酒店提供的电子设备进行预订。

5. Late check-out –延迟退房Late check-out 是指在酒店规定的离店时间之后,继续停留在房间内的行为。

在某些情况下,我们可能需要延迟退房,例如行程安排有变、需要休息等。

但是需要注意的是,延迟退房可能会产生额外的费用,因此建议提前与酒店协商好相关事宜。

酒店英语(不可多得)

酒店英语(不可多得)

Unit1 About front desk前台(Front Office / Front Desk),又称为总服务台(总台)或大堂部,负责推销酒店的产品与服务,调度酒店的营、销售客房,为客人提供订房、登记、分房、换房、问讯、、订票、留言、行李、退房等一系列服务。

前台的服务效率与质量代表酒店的整体水平因此被人称为酒店的“神经中枢(Nerve Center)”。

一、前台的组织结构(以某大型酒店为例).二.酒店入住欢迎卡客人进店办理入住手续时,通常会收到酒店的欢迎卡(Welcoming Card)或欢迎册(welcoming Booklet)。

有的酒店知名人士之为住房证(Residence Certificate)或住房卡(Guest Passport)。

它可以作为住店客人的“临时XX”,持卡人可以服务台取钥匙,或在餐厅享受免费早餐或用记账。

欢迎卡(册)还有其他的功能,例如介绍酒店设施与项目、重要注意事项,或者印有酒店的名称、地址,便于客人反回住地等。

欢迎卡常见的内容有:1.酒店名称、标识、地址、等(略),以与住客的重要信息,如:客人XX(先生/夫人/女士/小姐)GUEST NAME(Mr/Mrs/Miss/Ms):房间/ROOM NO:人数/NUMBER OF PERSONS:到店日期/DATE OF ARRIV AL:离店日期/DA TE OF DEPARTURE:抵离日期/IN/OUT DATE:房价(美元)/RATE:USD(人民币)RM B ¥接待员(经物人)/CLERK:签字(SIGNATURE):备注/REMARKS:2.简单注意事项(NOTICE),如:根据公安部门规定,访客请在服务台登记。

Visitors are requested to register at the Front Desk at required by the Public Security Department. 晚上12点过后,访客海里在房间逗留。

酒店前厅英语大全

酒店前厅英语大全
离店手续:Check out
外币兑换:Foreign Currency Exchange
房间预订:Room Reservation
留言服务:Message service
门市价:Rack rate
促销价:Promotion rate
护照:Passport
信用卡:credit card
接待:Reception
问询:Information
礼宾:Concierge
电话服务:Telephone switch board
商务中心服务:Business center
收银结账服务:Cashier
协调客务关系服务:Guest relations department
入住登记:Check in
现金:cash
单人/双人房:Single/Double room
加床服务:Extra Bed
被、、、支付:【PB】Pay By
为、、、支付:【PF】Pay for
自付:pay by own account
包含:Ind
早餐:【ABF】A breakfast
房费旅行社付,其他自付:ROTA others POA
客务代表:Receptionist
礼宾领班:Concierge Team Leader
行李员:Bellmen
总机领班:Operator
商务中心文员:B、C clerk
信息中心:Information Center
预定:Reservation
公司全付:AllCO
房费公司付其他自付;ROCO others POA
GOR:Guest relation officer

酒店英语-Reception 登记入住

酒店英语-Reception 登记入住

两分钟做个小测试,看看你的英语水平:/test/fayin.aspx?tid=16-73675-0美联英语提供:Reception 登记入住经典对话C=Front Office Clerk 前台服务员G=Guest 顾客C:Good afternoon. Welcome to XX hotel. May I help you?下午好!欢迎光临xx 酒店。

能为您效劳吗?G:Yes, I’d like to check-in,pleae.我要登记住宿。

C:Certaily,sir. May I have your name ,please?好的,先生。

请问大名?G:I’m Lawrence Brown.我叫劳伦斯.布朗。

C:Do you have a reservation with us. Mr. Brown?布朗先生,您预订了房间了吗?G:Yes, from tonight.是的,预订了。

从今晚开始。

C:Just a moment please. I’ll check our reservation record. (After a while) Thank you for waiting, Mr.Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right?请稍后,我检查一下预订记录。

(过了一会儿)让您久等了,布朗先生。

您预订了从3 月5 日到7日3 个晚上的双床间,是这样的吗?G:Exactly.对。

C:Could you fill out the registration form, please?请填写这张登记表好吗?G:Fine(Fill the form)好的(填写表格)C:How would you like to make payment?您打算如何付款呢?G:By American Express Card.用美国运通信用卡。

酒店前台英语词汇

酒店前台英语词汇

酒店前台英语词汇Introduction:英语是一种全球通用的语言,在酒店行业中,对于前台工作人员来说,使用英语进行沟通是非常重要的。

本文将介绍一些在酒店前台工作中常用的英语词汇,帮助前台工作人员更好地与客人沟通和提供服务。

1. Greeting and Check-in:- Welcome: 欢迎- Good morning/afternoon/evening: 早上好/下午好/晚上好- How may I assist you?: 有什么能帮到您的吗?- Can I help you?: 我可以帮您吗?- May I have your name, please?: 请问您贵姓?- Could you fill out this registration form, please?: 您能填写一下这份登记表吗?- Do you have a reservation?: 您有预订吗?- Could you show me your ID/passport?: 您能给我看一下您的身份证/护照吗?- Here is your room key: 这是您的房间钥匙- Enjoy your stay: 祝您入住愉快2. Room types:- Single room: 单人间- Double room: 双人间- Twin room: 双床房- Suite: 套房- Connecting rooms: 连通房间- Smoking/non-smoking room: 吸烟/非吸烟房间- Deluxe room: 豪华房间- Executive room: 行政房间- View room: 观景房3. Facilities and Services:- Wi-Fi password: Wi-Fi密码- Gym: 健身房- Swimming pool: 游泳池- Restaurant: 餐厅- Room service: 房间服务- Laundry service: 洗衣服务- Wake-up call: 叫醒服务- Taxi reservation: 出租车预订- Concierge: 酒店服务台4. Check-out and Payment:- Check-out time: 退房时间- How was your stay?: 感觉如何?- Did you enjoy your stay?: 您住得愉快吗?- May I have your feedback?: 您能给予一些反馈吗?- How would you like to settle the payment?: 您如何结算费用?- Cash: 现金- Credit card: 信用卡- Receipt: 收据- Thank you for choosing our hotel: 感谢您选择我们的酒店5. General Phrases:- Excuse me, where can I find...?: 打扰一下,请问……在哪里?- Could you please repeat that?: 您能请再说一遍吗?- I'm sorry for the inconvenience: 对不起给您带来不便- Is there anything else I can help with?: 还有其他需要我帮忙的吗?- Have a nice day/night!: 祝您白天/晚上愉快!Conclusion:本文介绍了一些在酒店前台工作中常用的英语词汇,包括问候客人、登记入住、客房类型、设施服务、退房结算等。

酒店英语知识点总结

酒店英语知识点总结

酒店英语知识点总结1. 预订和入住- 预订房间:make a reservation/book a room- 确认预订:confirm the reservation- 入住登记:check in- 退房:check out- 订房确认单:booking confirmation- 订金:deposit- 房卡:room key- 赠送的服务:complimentary services- 免费WiFi:free Wifi- 预付款:pre-payment- 房型选择:room selection2. 服务设施- 酒店大堂:hotel lobby- 行李服务:luggage service- 24小时前台服务:24-hour front desk service- 自助餐厅:buffet restaurant- 酒吧:bar- 中餐厅:Chinese restaurant- 游泳池:swimming pool- 按摩服务:massage service- 健身房:fitness center- 会议室:conference room- 商务中心:business center- 免费停车:free parking- 室外花园:outdoor garden- 游乐场:playground3.客房设施- 标准房间:standard room- 套房:suite- 单人间:single room- 双人间:double room- 电视:television- 免费饮料:complimentary drinks- 迷你吧:mini bar- 室内取暖/空调:room heating/air conditioning- 私人浴室:private bathroom- 免费洗漱用品:complimentary toiletries- 24小时客房服务:24-hour room service- 免费报纸:free newspaper- 公共电脑/打印服务:public computer/printing service - 浴袍和拖鞋:bathrobe and slippers4.用餐- 房间送餐:room service- 自助早餐:buffet breakfast- 午餐:lunch- 晚餐:dinner- 点菜:à la carte- 自助餐:buffet- 酒水:beverages- 特色菜肴:signature dishes- 饮食偏好:dietary preferences- 预订餐厅:book a table5.支付和结算- 结账:settle the bill- 支付方式:payment method- 现金支付:cash payment- 信用卡支付:credit card payment- 预付/押金:pre-pay/deposit- 发票:invoice- 账单:bill- 结算方式:settlement method- 优惠活动:promotion6.沟通与投诉- 表达需求:communicate needs- 投诉服务不满:complain about unsatisfactory service - 申请更换房间:request for a room change- 解决问题:resolve issues- 语言沟通:language communication- 翻译服务:translation service- 客户关怀:customer care- 满意度调查:satisfaction survey7.礼仪与礼貌- 接待礼仪:reception etiquette- 礼貌用语:polite phrases- 尊重个人隐私:respect personal privacy- 解决纠纷:resolve disputes- 提供帮助:offer assistance- 眼神交流:eye contact- 礼貌态度:polite attitude- 礼貌行为:polite behavior以上是酒店英语知识点的总结,希望对您有所帮助。

《酒店服务英语》——02 Reception Service前台服务

《酒店服务英语》——02 Reception Service前台服务

①(在旅馆、机场等)登记,报到 Have you checked in at the hotel yet? 你在酒店登记住宿了吗? The friends we had invited did not check in until Saturday. 我们邀请的朋友直到星期六才到达。 ②接收并登记(归还物品) I put the books on the library desk,and the librarian checked them in. 我把书放在图书馆的柜台上,图书管理员验收了这些书。
①n. 符号,记号 ,指示牌,广告牌 make a sign 做个记号 a road/traffic sign 道路 / 交通标志
②n. 迹象;征兆;预兆 There's no sign of rain. 没有下雨的迹象。
③v. 签(名);署(名);签字;签署 Please sign your name on each check and show me your ID. 请在每张支票上签名,并出示您的身份证。
15. Can you sign here, please. 您可以在这里签字吗?
Unit 2 Reception Service 前台服务
• Jim: OK. • Clerk: Would you like me to call a taxi for you? • Jim: No, thanks. • Clerk: Do you need any help with your luggage?16 • Jim: No, I’m fine, thanks. • Clerk: Have a good trip.17 • Jim: Thank you. Goodbye. • Clerk: Goodbye.

出国酒店前台登记入住常用英语

出国酒店前台登记入住常用英语

出国酒店前台登记入住常用英语时间:20XX年X月X日出国酒店前台登记入住常用英语时间:2021-04-15At the Reception desk 在前台Reception:(旅馆、办公室等场所的)接待处如何快速搞定办理入住,成功Check in?A:Hey,what can I do for you?我有什么可以帮助你的?B:I have made a reservation for a single room online. And I’d like to check in now.我在网上预定了一间单人间,我想现在入住。

【发音小技巧】can I :连读can I:可读作/kæn nai/本期的连读需要将辅音进行迁移,类似的例子还有:If I:可读作/i fai/and I:可读作/æn dai/【小扩展】常用房间类型怎么说?single room 单人间standard room 标准间deluxe room 豪华间family suite 家庭套房如何确认自己入住的预定信息?A:May I have your passport,please.能出示一下您的护照吗?B:Sure.Here you are.好的,给你。

A:Here is your booking. You have a single room for three nights, so checking out on Thursday. Right?这是您的预定信息,您订了三个晚上,所以周四退房,对吗?B:Yes, that’s correct.是的,没错。

一周7天的英文及其缩写是什么?Monday 星期一(Mon.)Tuesday 星期二(Tue./Tues.)Wednesday 星期三(Wed.)Thursday 星期四(Thur./Thu.)Friday 星期五(Fri.)Saturday 星期六(Sat.)Sunday 星期日(Sun.)公众号:唯学旅游英语出国酒店前台登记入住常用英语相关内容:初中学霸的高效学习方法,快来跟学霸学习吧学霸的成功除了智力、天赋、学习兴趣等主观原因外,最关键的还有一项重要的客观原因学习方法。

酒店前台专业术语常见缩写及解释

酒店前台专业术语常见缩写及解释

酒店前台专业术语常见缩写1)RM= room 房间2)D/O=due out 预退/预离3)P/B=Pay by 由…付费4)P/F=Pay for 为…付费5)G/F=guarantee for 为…担保6)G/B= guarantee by 由..担保7)O/S=outside guest 非住店客人8)S/O=sleep out 外宿9)ID=identification card 身份证10)TA=Travel Agent 导游/旅行社11)CC=Credit Card 信用卡12)CA=Cash 现金13)AUTH=Authorization 预授权14)DEP=Deposit 押金15)DNC=Do not change 勿改16)WI=Walk in 散客17)FIT=frequent individual traveler 散客18)GTD=Guaranteed 担保19)CXL=cancel 取消20)POA=pay own account 自付21)PTY=party 团队22)GRP=group 团队23)L/O=late check out 延迟退房24)EXT=extend 续住25)HDC=half day of charge 半天房费26)FDC=full day of charge 全天房费27)FOC=Free of charge 免费28)RR/RT=room rate /room charge 房费29)UPG=upgrade 升级30)UPS=up sell 增值销售31)COMP=complimentary 免费32)HSE=house use 自用33)ETA=expected time of arrival 预抵日期34)ETD=expected time of departure 预离日期35)RC= registration card 入住登记单36)RSVN=reservation 预订37)BBF=breakfast 早餐38)CBF=child breakfast 儿童早餐39)DND=do notdisturb 请勿打扰40)DNM=do not move 勿动41)pkg=package 套餐/包价42)pax=people 人员43)N/A=no answer 无应答44)NB=no baggage 无行李45)N/S=no show 未到预订46)OT=overtime 加班47)PA=Public area48)PSB=public security bureau 公安局49)P/u=pick up 接机50)RO=reservation order 订单酒店前台常用术语解释1)Advance Deposit1.预付定金是指旅客在酒店定房时,酒店为确保经济效益(尤其在旺季)向客人收取的一笔定金。

酒店专用英语

酒店专用英语
Check/Cred it Card 支票,信用 卡
City Ledger 挂帐/街帐
Outstandin g Check 未付帐单
Employee Ledger 职员挂帐
商务中心 收费单
Telex Voucher
电传单
Payment Type 收银结帐 方式
Change Of Table 助理财务 总监
Chief Account 总会计师, 简称C&A
D.P.M 采购部副 经理
A.P.M 助理采购 部经理
Cost Contbal Clerk 成本控制 部
Reiceivin g Clerk 验收部
G/C 总帐
A/D 应付帐
G/C
总出纳
A/R 应收帐
Income Auditor 收入审计
Food&Be verage Cest cokkefoll er (F .B C) 餐饮成本 总监,简 称F.B.C
Stoke Room
仓库
SUPERVIS OR 主管,简称 S.U.R
Staff 员工
Finamcial Contraer 财务总监, 简称F.C
D.F.C 副财务总 监
Parchasing Manage 采购部经 理,简称 P.M
Change Of Item 品种改变 Cancellati on Of Guest Check 客人帐单 取消
Name Of Cigar 香烟名称
Opening Stock 领货
Store Issued 库存量
Officer Check
职员挂帐
Entertainm ent 招待,简称 ENT
Officer Check 职员帐单

酒店登记手续流程 英语

酒店登记手续流程 英语

酒店登记手续流程英语Hotel Check-in Process.Upon arrival at the hotel, guests should follow these steps to check in:1. Approach the front desk. The front desk is typically located in the lobby of the hotel.2. Present your identification. You will need to show the front desk clerk your government-issued identification, such as your passport or driver's license.3. Provide your reservation details. If you have a reservation, you will need to provide the front desk clerk with your confirmation number or reservation name.4. Complete the registration form. The front desk clerk will ask you to fill out a registration form with your personal information, such as your name, address, and phonenumber.5. Pay for your stay. You will need to pay for your room in advance, either with a credit card or cash.6. Receive your room key. Once you have paid for your stay, the front desk clerk will give you a room key.Here are some additional tips for a smooth check-in process:If you are arriving at the hotel during a peak check-in time, be sure to allow yourself extra time to wait in line.Have your identification and reservation details ready to present to the front desk clerk.Be sure to ask about any amenities or services that the hotel offers, such as Wi-Fi, parking, or room service.酒店登记手续流程。

酒店英语实务教程 第2课:Reception登记入住

酒店英语实务教程 第2课:Reception登记入住

酒店英语实务教程第2课:Reception登记入住Unit 3 Reception 登记入住经典对话C=Front Office Clerk 前台服务员 G=Guest 顾客C:Good afternoon. Welcome to XX hotel. May I help you?下午好!欢迎光临 xx 酒店。

能为您效劳吗?G:Yes, I’d like to check-in,pleae.我要登记住宿。

C:Certaily,sir. May I have your name ,please?好的,先生。

请问大名?G:I’m Lawrence Brown.我叫劳伦斯.布朗。

C:Do you have a reservation with us. Mr. Brown?布朗先生,您预订了房间了吗?G:Yes, from tonight.是的,预订了。

从今晚开始。

C:Just a moment please. I’ll check our reservation record. (After a while) Thank you for waiting, Mr.Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right?请稍后,我检查一下预订记录。

(过了一会儿)让您久等了,布朗先生。

您预订了从 3 月 5 日到 7日 3 个晚上的双床间,是这样的吗?G:Exactly.对。

C:Could you fill out the registration form, please?请填写这张登记表好吗?G:Fine(Fill the form)好的(填写表格)C:How would you like to make payment?您打算如何付款呢?G:By American Express Card.用美国运通信用卡。

酒店英语(登记入住)E

酒店英语(登记入住)E

DAILY RATE SURMANE
NO. OF GUESTS
ADVANCE DEP
ROOM NO. FRIRST NAME
PACKAGE PLAN
CURRENT RESIDENCE / COMPANY ADDRESS
PASSPORT NO. DATE/PLACE OF ISSUE NATIONALITY DATE OF BIRTH
R: Good morning, sir. May I help you? G: Yes. Do you have a single room with bath? R: Have you made a reservation, sir? G: I’m afraid not. R: Would you mind waiting for a moment .please? I will check the room availability…Sorry to have kept you waiting. I’m afraid we don’t have a single room with bath at present. We do have a double room with bath now. Tomorrow a single room with bath will be available.
大莱卡Dinners club (DC)
欧洲卡Euro card (EC) 巴克莱卡Barclaycard (BC) 联邦卡/发达卡Federal Card 长城卡Great Wall Card
Useful Sentences

您想怎样付款,是现金还是信用卡? How will you pay your bill, cash or credit card? 让我划印您的信用卡好吗? May I take a print of the card, please? 您的账单由香港贸易公司支付。 Your bill will be paid by the Hong Kong Trade Company. 您有没有这些种类的信用卡? Do you have any of these credit cards? 我们接受以下种类的信用卡…… We accept the following credit cards… 很抱歉,我们不接受个人支票。 I’m sorry, but we’re not allowed to accept personal checks.

酒店前台专业术语常见缩写及解释

酒店前台专业术语常见缩写及解释

酒店前台专业术语常见缩写及解释酒店前台专业术语常见缩写1)RM= room 房间2)D/O=due out 预退/预离3)P/B=Pay by 由…付费4)P/F=Pay for 为…付费5)G/F=guarantee for 为…担保6)G/B= guarantee by 由..担保7)O/S=outside guest 非住店客人8)S/O=sleep out 外宿9)ID=identification card 身份证10)TA=Travel Agent 导游/旅行社11)CC=Credit Card 信用卡12)CA=Cash 现金13)AUTH=Authorization 预授权14)DEP=Deposit 押金15)DNC=Do not change 勿改16)WI=Walk in 散客17)FIT=frequent individual traveler 散客18)GTD=Guaranteed 担保19)CXL=cancel 取消20)POA=pay own account 自付21)PTY=party 团队22)GRP=group 团队23)L/O=late check out 延迟退房24)EXT=extend 续住25)HDC=half day of charge 半天房费26)FDC=full day of charge 全天房费27)FOC=Free of charge 免费28)RR/RT=room rate /room charge 房费29)UPG=upgrade 升级30)UPS=up sell 增值销售31)COMP=complimentary 免费32)HSE=house use 自用33)ETA=expected time of arrival 预抵日期34)ETD=expected time of departure 预离日期35)RC= registration card 入住登记单36)RSVN=reservation 预订37)BBF=breakfast 早餐38)CBF=child breakfast 儿童早餐39)DND=do notdisturb 请勿打扰40)DNM=do not move 勿动41)pkg=package 套餐/包价42)pax=people 人员43)N/A=no answer 无应答44)NB=no baggage 无行李45)N/S=no show 未到预订46)OT=overtime 加班47)PA=Public area48)PSB=public security bureau 公安局49)P/u=pick up 接机50)RO=reservation order 订单酒店前台常用术语解释1)Advance Deposit1.预付定金是指旅客在酒店定房时,酒店为确保经济效益(尤其在旺季)向客人收取的一笔定金。

酒店前台常用英语单词

酒店前台常用英语单词

酒店前台常用英语单词酒店前台是旅客入住酒店时的第一站,因此前台工作人员需要掌握一定的英语单词和表达方式,以便更好地为客人提供服务。

以下是一些常用的英语单词和表达:1. Check-in:入住登记2. Check-out:退房结算3. Room reservation:房间预订4. Room type:房间类型5. Room rate:房间价格6. Room key:房卡7. Amenities:设施8. Complimentary:免费提供的9. Room service:客房服务10. Concierge:门房11. Bellman:行李员12. Front desk:前台13. Receptionist:接待员14. Invoice:发票15. Credit card:信用卡16. Cash:现金17. Deposit:押金18. Late check-out:延迟退房除了以上常用的英语单词外,前台工作人员还需要掌握一些基本的英语表达方式,例如:1. May I help you?:我能帮您吗?2. How many nights will you be staying?:您会住几晚?3. Would you like a smoking or non-smoking room?:您需要吸烟房间还是禁烟房间?4. Would you like to pay by credit card or cash?:您是用信用卡还是现金支付?5. Do you need any assistance with your luggage?:您需要帮忙搬运行李吗?掌握这些常用的英语单词和表达方式,前台工作人员可以更加顺畅地与客人沟通,提供更好的服务。

酒店前台入住登记单英语

酒店前台入住登记单英语
RoomNo.
房间号码
RoomType
房间类型
Room Rate+15%SVC(RMB)
房价(人民币)+15%服务费
ArrivalDate
抵店日期
Dept。Date
离店日期
DragonClub
会员卡号
Surname
英文姓
Given Name
英文名
Name inChinese
中文名
Birthday
出生年月
停留事项
Where From
何处来
WhereTo
何处去
CompanyName
公司名称
E—mail Address
电邮地址
Tavel Agent
旅行社
PostalCode
邮编
Telephone
电话
Address
永久地址
Paymentmethod付帐方式CaFra bibliotekh现金
Credit Card
信用卡
Cheque
Sex
性别
Nationality
国籍
TypeofCertificate
证件种类
CertificateNo.
证件号码
Type of Visa
签证种类
VisaValid Date
签证有效期
PlaceofIssue
签证机关
Port ofEntry
入境口岸
DateofEntry
入境日期
ObjectofStay
Clerk SignatureGuestSignature/宾客签名
* IAgree ThatIamPersonally LiableForThePaymentOf MyExpensesIncurredIn The Hotel。

宾馆入住登记英语作文

宾馆入住登记英语作文

宾馆入住登记英语作文Title: Hotel Check-in Registration。

Upon arriving at the hotel, guests are required to complete the check-in process to ensure a smooth and comfortable stay. The hotel staff will assist guests throughout the registration process, ensuring all necessary information is collected accurately. Below is a detailed guide on how to complete the hotel check-in registration in English:1. Greeting and Introduction:Upon entering the hotel lobby, guests will be warmly greeted by the receptionist.The receptionist will introduce themselves and inquire about your reservation.2. Providing Identification:Guests are required to present valid identification, such as a passport or ID card, for verification purposes.The receptionist will carefully examine the identification provided to ensure accuracy.3. Confirming Reservation Details:The receptionist will confirm the details of your reservation, including the dates of stay, room type, and any special requests.Guests are encouraged to communicate any additional preferences or requirements at this time.4. Providing Contact Information:Guests will be asked to provide contact information, including a phone number and email address, for communication purposes during their stay.It is essential to ensure that the contact information provided is accurate to receive important updates or notifications from the hotel.5. Payment and Billing Information:Guests will need to settle any outstanding payments or provide a valid credit card for authorization.The receptionist will explain the hotel's billing procedures and any additional charges, such as taxes or resort fees.6. Issuing Room Key:Once the check-in process is complete and payment has been processed, the receptionist will issue a room key or electronic key card.Guests will receive instructions on how to access their room, including directions to the elevator or stairs.7. Providing Information about Hotel Services:The receptionist will provide guests with information about the hotel's amenities, such as dining options, fitness facilities, and concierge services.Guests are encouraged to inquire about any additional services or facilities available during their stay.8. Expressing Gratitude and Wishing Enjoyable Stay:Before concluding the check-in process, the receptionist will express gratitude for choosing the hotel and extend warm wishes for an enjoyable stay.Guests are encouraged to reach out to the reception desk for any further assistance or inquiries during their stay.In conclusion, completing the hotel check-in registration process involves several essential steps toensure a seamless experience for guests. By providing accurate information and communicating any preferences or requirements, guests can enjoy a comfortable and enjoyable stay at the hotel.。

  1. 1、下载文档前请自行甄别文档内容的完整性,平台不提供额外的编辑、内容补充、找答案等附加服务。
  2. 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
  3. 3、如文档侵犯您的权益,请联系客服反馈,我们会尽快为您处理(人工客服工作时间:9:00-18:30)。
信用卡
Cheque
支票
City ledger
转帐




* Check-In Time is 02:00 PM.Check-Out Time is 12:00 Noon.
* The Hotel Is Not Responsible For The Safety Of Any Valuables Left In The Guest Room. Complimentary In-Room Safe Deposit Boxes Are Available.
* 本人同意支付在酒店内发生的所有费用。
Clerk Signature Guest Signature / 宾客签名
* I Agree That I am Personally Liable For The Payment Of My ExpensesIncurredIn The Hotel.
* 入住时间是下午二时整,退房时间是正午十二时整。
* 酒店对宾客留在房内的贵重物品不负责保管。每间客房单独配备保险箱供宾客免费使用。
出生年月
Sex
性别
Nationality
国籍
Type ofCertificate
证件种类
Certificate No.
证件号码
Type of Visa
签证种类
Visa Valid Date
签证有效期
Place of Issue
签证机关
Port of Entry
入境口岸
Date of Entry
入境日期
Object of Stay
停留事项
Where From
何处来
Where To
何处去
Company Name
公司名称
E-mail Address
电邮地址
Tavel Agent
旅行社
Postal Code
邮编
Telephone电话来自Address永久地址
Payment method
付帐方式
Cash
现金
Credit Card
Room No.
房间号码
Room Type
房间类型
Room Rate+15%SVC(RMB)
房价(人民币)+15%服务费
Arrival Date
抵店日期
Dept. Date
离店日期
Dragon Club
会员卡号
Surname
英文姓
Given Name
英文名
Name in Chinese
中文名
Birthday
相关文档
最新文档