中级商务英语听说Unit01

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新编剑桥商务英语（BEC第三版中级）Module1

新编剑桥商务英语（BEC第三版中级）Module1Module 1 第一单元1.1Business Topic Ways of working商务话题篇工作方式1) Vocabulary: different ways of working (15 mins)regular hours正常工作时间flexible (working) hours/flex(i)time弹性工作时间freelance n. 自由职业teleworking n. 电子办公；在家中上班job-share v. / n. 分担工作；工作分担制job-sharing n. 分担工作job-sharer n. 与人分担工作的人shift work 轮班工作，倒班制temping n 当临时工，任临时雇员consultancy n. 咨询公司specialist advice 专业咨询hotdesking (hot-desking) n. 办公桌轮用（指将职工分成不同的班次，以便他们能共用一间办公室，一张办公桌和一台电脑）office gossip办公室小道消息，办公室飞短流长office news办公室新闻credit n.赞扬，功劳managing director总裁，总经理（美英chief executive/president）brainpower n.智能worst-case adj.做最坏打算的，为最坏情况的，为最不利条件的scenario n. 事态，局面full-time adj.全日制的delegate v. 授权，分派工作availability n.利用（或获得的）可能性，可以利用的人（物），人员、物资保证parental leave 育儿假，照顾新生儿女假distractions n. 让人注意力分散的事物contact n. 人脉，有影响力的熟人，有用的社会关系case-load n. 工作量daily log日志voice mail 语音信箱，语音邮件self-organization n. 自我组织能力disruptive a. 造成混乱的1. How do you work m ost effectively? By working…regular hours/flexible hours?in a team/on your own?from home/in an office?for a boss/as your own boss?参考词语和表达：routine type of person 按部就班的人have flexible management of time and work 灵活安排自己的时间和工作get support from each other 相互支持co-operate with each other 相互合作share ideas 交流想法learn from other people’s strong points 学他人所长working in a team needs to have good interpersonal skills and is not necessarily efficiently.在团队工作需要有很好的人际交往技能，不一定效率就高can be more concentrated and thus more efficient in an office 在办公室更容易集中精力因此也更有效率have more flexibility 享有更多的灵活度feel more relaxed 感觉更轻松a dependent type of person and never make decisions myself 性格依赖，不喜欢自己拿主意an independent type of person and would like to make decisions myself 性格独立，喜欢自己做决定don’t want to work under someone 不想在别人手下工作5. Reading:How to job-share Get organized Set your limits Put pen to paper Two become one 安排有序规定限度签订协议合二为一Open your mind Plan for disaster Find the perfect partner Don’t feel guilty 敞开心胸/开拓视野有备无患理想搭档勿感内疚1. share credit and blame 分担成绩与过失，意译“功过与共”2. Flexecutive 经营内容蕴含其中的公司名flexible 与executive 两词复合而成“弹性经营管理”。

中职《商务英语听说》Unit-1--First-Conversation-1

welcome party in your honor at 7 this evening. 5. We will go to Beijing Hotel.
['misiz]
Part B Oral practice
Ⅰ. Interpret the following sentences.
1. It is my great pleasure to meet you here.
Ⅲ. Situation: Go to a job interview and give some personal information.
name 25 years old graduate major business management be good at computer take a course French hobby sales manager 3 years experience in marketing
• It is my great pleasure to do… • hold a party • in one’s honor
Ⅱ. Repeat the important sentences.
1. You must be Mr. Walker from Sydney, Australia.
2. I am a secretary to the general manager. 3. I work at the Beijing Textile Company. 4. That’s very nice, thanks. 5. Let me put your luggage in the back.
你只闻到我的香水，却没看到我的汗水。
你否定我的现在，我决定我的未来！

英语中级听力lesson1原文文本

Interviewer: Good morning, sir. I'm from radio station QRX, and I wonder if you'd mind answering a few questions for our survey today. David: Uh ... sure, why not? Interviewer: What's your name? David: Uh, my name is David George. Interviewer: David, what do you do for a living? David: I'm a professional baseball player. Interviewer: Really? David: Mm-hmm. Interviewer: That's terrific. What do you do for fun? David: Well, I like to read the classics—you know, Dickens, Shakespeare, ... uh ... books like that. Interviewer: Fabulous. And what's the most exciting thing that's happened to you recently? David: Just call me Dad. My wife and I ... uh ..nterviewer: Oh, (Yeah. A little girl.) that's wonderful. David: Mm-hmm. Interviewer: Who do you admire most in this world

商务英语听说Unit1

New Words
pleasure
you get a feeling of happiness
arrival
When a person or vehicle arrives at a place
New Words
luggage
bags that you take with you when travel. 行李
sweater
n.毛衣
company
a business organization that makes money by selling goods or services. 公司
New Words
textile
types of cloth or fabric
secretary
a person who is employed to do office work, such as typing letters, answering phone calls, and arranging meetings. 秘书
Interview
I:What's your name? A:My name is ___ I: Where did you graduate from? A:I graduated from Zhuhai First Vocational School. I: What's your major? A: My major is business management. I: What is your hobby and what are you good at? A:I'm good with computer. My hobby is learning French and I took a course in it. I: Which position you are appling for? A: I am appling for the sales manager. And I have 3 years experience in marketing.

BEC商务英语中级口语必备要点总结UnitOne

BEC商务英语中级口语必备要点总结UnitOneUnit oneCompany Operation and Management1.1 Teamwork 团队合作Successful team building requires attention to each of the following Twelve Cs.成功的团队建设要遵循以下12条建议：Clear expectations: Do team members understand why the team was created?明确目标：团队成员是否明确团队组建的目的？Context: Can team members define their team’s importance to the accomplishment of corporate goals?组建背景：团队成员是否明确团队对于实现企业目标的重要性？Commitment: Do team members perceive their service as valuable to the organization and to their own careers?敬业精神：团队成员是否认识到团队对于企业以及对自身事业的成功都很重要？Competence: Does the team feel that its members have the knowledge, skill, and capability to address the issues for which the team was formed?团队能力：团队是否感知其成员拥有应对种种问题的知识、技能和实际能力？而团队组建的目的就是为了解决这些问题。

Charter: Has the team taken its assigned area of responsibility and designed its own mission, vision, and strategies to accomplish the mission?团队规章：团队是否明确自己的职责范围并规划出自己的目标、远景和对策以完成使命？Control: Do team members hold each other accountable for project timelines, commitments, and results?内部控制：团队成员是否对项目时间安排、应承担的义务和结果等共同负有责任？Collaboration: Do team members cooperate toaccomplish the team charter?协作精神：团队成员是否能相互协作、遵循团队章程？Communication: Do team members communicate clearly and honestly with each other?内部沟通：团队成员之间能否明确、诚实地进行相互沟通？Creative Innovation: Does the team value creative thinking, unique solutions, and new ideas?创新改革：团队是否注重鼓励创新思维、独特的解决办法和新的想法？Consequences: Is the organization designing reward systems that recognize both team and individual performance?结果影响：团队是否制定奖励制度来奖励团队以及个人的工作表现？Coordination: Are teams coordinated by a central leadership that assists the groups to obtain what they need for success?协调配合:团队是否有领导核心来协调工作、帮助各小组取得成功？CulturalChange: Does the organization recognize that the more it can change its climate to support teams, the more it will receive in pay back from the work of the teams?改进文化：企业是否认识到越是通过改变企业氛围来支持团队的工作，就越能够从团队的工作中得到回报？必备词汇：Incremental performance need or opportunityTrue interdependenceShare accountabilityMutual trustFull cooperation1.2 Internal Communications 内部沟通沟通方式：face-to-face communications, E-mail, telephone, notice-boards, Internet.必备词汇：Overall purpose 整体目标Feedback on performance1.3 Reducing Production Cost 降低生产成本降低成本的方法：Downsizing缩小企业规模Reducing Customer Service减少客户服务Cutting Corners偷工减料（不可取）Train Workers培训员工Get Quality from Suppliers从供应商处购买优质的产品Total Quality Management(TQM)Tools全面质量管理工具1.4 Reducing Overheads减少管理费用减少管理费用的方法：Hire the right number of peopleReduce training costsBarter servicesReevaluate your facilitiesRent equipmentCall on friends必备词汇：1.5 How to Deal with a Heavy Workload 如何应对繁重的工作减压方法：coffee break rooms ,free soda,fresh fruit, M&Ms and pastries 咖啡，免费提供汽水、新鲜水果、巧克力和点心free health cliniceldercare program免费医务室和养老计划an exercise physiologist to help employees suffering from stress运动生理学家专门为深受压力困扰的员工提供帮助wellness and exercise programs to help employees alleviate stress and enhance their health康复和健身计划1.6 Work Environment工作环境重要性：Work is an important determinate of health.It can influence health positively or negatively 注意要点：Appropriate use of space/Spatial designAmbient lightOffice appliancesSafety inspectionIndividual creativity（好的环境有利于）1.7 Logistics物流常用说法：Customer service is the most important output of an organisation’s logistics system.客户服务是企业物流体系最重要的内容。

中等职业技术学校《商务英语听说》Unit1

Part B
Oral practice
1 Interpret
2 Pairwork
3 Situation
Sydney悉尼 Australia 澳大利亚 Sale 出售 Manager 经理 Sweater 毛衣 Company 公司
Textile 纺织品 Secretary 秘书 Pleasure 乐事 Arrival 到达 Luggage 行李
Part B
ቤተ መጻሕፍቲ ባይዱ
Oral practice
1 Interpret
2 Pairwork
3 Situation
Ⅰ. Interpret
1.
2.
3.

5.
It is my great pleasure to meet you here. 很高兴来这儿接您。 We’ve been looking forward to your arrival. 我们一直在期待您的到来 Our company is going to hold a welcome party in your honor at 7 this evening. 今晚七点我们公司将为您举办一个欢迎晚会 Let me put your luggage in the back. 让我们将您的行李放进后备箱 We will go to Beijing Hotel. 我们要去北京宾馆
1. He is a sales manager Sydney Sweaters Company Alan Walker Sales manager 20 Rockwall Crescent Potts Point NSW 2022 Australia Tel: 612 9568 1175 Fax: 612 9568 5588 E-mail: alan. walker@

bec中级听力真题一第一辑答案

bec中级听力真题一第一辑答案一、听录音，选出你所听到的单词。

1. You can use GPS to find the way.2. I come from Canada.3. I’m 20 years old. How about you?4. I usually stay at home at night.5. The noodles are delicious. Do you want to have a try?6. There is a tall building in front of our school.7. Our family photo is on the wall in the kitchen.8. I was ill yesterday, so I slept all day at home.9. Turn left at the hospital. Then you can see the cinema in front of you.10. I want to buy some magazines in the bookstore.( A )1. A. GPS B. GRE( B )2. A. China B. Canada( B )3. A. ten B. twenty( A )4. A. night B. light( A )5. A. delicious B. fresh( B )6. A. bridge B. building( B )7. A. picture B. photo( B )8. A. stayed B. slept( B )9. A. right B. left( A )10. A. magazines B. computers二、听录音，选择正确的答句。

1. How tall are you?2. Are they drinking water?3. Happy birthday!4. Does he do his homework by himself?5. How does she go to work every day?6. What’s your favourite food?( A )1. A. I’m 145 cm. B. I’m 45 kg.( A )2. A. Yes, it is. B. Yes, they are.( A )3. A. Thank you. B. Happy birthday!( B )4. A. Yes, he does. B. No, she doesn’t.( A )5. A. She works in a factory. B. She goes to work by bus.( B )6. A. I like fish noodles best. B. I’d like some fish and noodles.三、听录音，判断句子的正(√)误(×)。

剑桥商务英语中级第一单元BEC vantage module 1

1.1 Business Topic
Ways of working
1.1Business Topic: Ways of working
VOCABULARY
Different Ways of Working
READING
How to job-share
GRAMMAR
Present tenses
LISTENING
Module One
BEC Vantage
LOGO

Contents
1.1 Business Topic: Ways of working
Module One
1.2 Business Skills: Making contacts

1.3 Exam Spotlight: Speaking Test: Part One
6.答案信息在work until 1am…to make up for… 7.答案信息在not like having to deal with two people; one voice, one unit
Key Points
Topic analysis：job-share
1 guide to… 2 make it work 3 share credit and blame 4 Flexecutive 5 consultancy 6 “We had been over-optimistic. I did manage to find someone else who fitted in with me, but I was very lucky.” 7 play to 8 manage 9 parental leave
Set up an office space in the house. Plan your working hours and your breaks. … …

中职《商务英语听说》Unit1First Conversation 2

Ⅱ. Pairwork.
Describe to your partner the appearance of a young lady who is coming to your company.
The following may be helpful: big eyes black hair tall slim charming a pair of glasses necklace high heels blouse blue pants brown handbag
It was songs of love that I would sing to them And I'd memorise each word. When they get to the part Those old melodies stillI'd listen togoodradio When I was young sound so the to me where he's breaking her heart As they meltfor my favorite songs Waiting the years away It can really make me cry Every shalala every wo'wo still along, When they played I'd sing shines just like before. ... It make me smile. ... Every shing-a-ling-a-ling that they're ... It's yesterday once more. startingTo sing such happy times and not Those were (Shoobie do lang lang) so fine long ago so (Shoobie do lang lang) ... How I wondered where they'd gone. Looking back on how it was in years gone by All my best memorise come back clearly to But they're back again just like a long And the good times that had me lost friend makes today seem rather sad, Some can even make me cry All the songs I love so well. So much has changed. just like before. every wo'wo Every shalala It was songs of love that I would sing to them It's yesterday once more. still shines. And I'd memorise each word. (Shoobie do lang lang) ... Those old melodies still sound so good to me Every shalala every wo'wo still shines. Every shing-a-ling-a-ling that they're As they melt the years away Every shing-a-ling-a-ling that they're starting starting to sing Every shalala every wo'wo still shines to sing fine so ... so fine ...... Every shing-a-ling-a-ling that they're ... startingTo sing Every shalala every wo'wo still shines. so fine Every shing-a-ling-a-ling that they're starting ... to sing so fine

商务英语听说 01 Getting Started

A. Pre-reading Questions 1. What is the proper way to make introductions in social and business situations? 2. Should we use a kiss or a hug in both social and business situations when greeting someone? 3. What is the standard greeting in a business setting?
Introductions and Greetings
In social situations, a man is traditionally introduced to a woman (notice that the woman’s name is mentioned first); a younger person to an older person; a less important person to a more important person. However, in the business world the order is based on a person’s rank (等级) or position in a company rather than on age or gender (性别). A lower-ranking person is introduced to a higher-ranking person. That is, you say the name of the higher-ranking person first. But there is an exception to this rule: the highest-ranking person in a company does not out-rank (地位高于) a client (客户). In this case, the client’s name should be mentioned first. (e.g., Mr. Green, this is Ms. Smith, our Chief Financial Officer [财务主管]. Ms. Smith, this is Mr. Green, our client

新编剑桥商务英语中级unit_1

BACK
Listening script
I=Interviewer M=Michela I: OK, Michela. You work from home now. Can you tell me about a typical day? M: Sure, I always get up around seven and the first thing I do is get the kids ready for school. I take them at 8:30 and then I always start work at 9. I: Do you ever have a day where you decide to have the morning off and start work later? M: No, you can’t do that. It’s important with home-working to have a timetable and stick to it. If you end up watching TV or doing the cleaning then it isn’t for you. So I have lunch at 12 and finish work at 2:30 to get the children. I: Was that why you gave up you office job? M: Yes, I wanted to spend more time with the children. It gives me more flexibility. Sometimes I need to work in the evening but usually it isn’t a problem. I: So how long have you been doing this kind of work? M: For about five years. I’ve been with the same company since I left school, but with the Internet and technology it’s easy now to be at home.

商务英语视听说Unit one文本

Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier（旅馆经理）. During my internship at the Grand Hyatt(君悦酒店), I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on massages to guests. I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing(文件归档). I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in the choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation(轮换)plan and individually tailored(定做的)training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. Please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary period(试用期) and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance(人寿保险) and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much time will it take for me to be promoted here?M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations(咨询公司) which came to China after China entered WTO.I think working here would give me the best chance to use what I’ve learned at university.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my best for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the headoffice in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know the name of P&G from such famous brands as Rejoice 2&1, Head & Shoulders and Pantene. Also in the summer of 1997 and 1998, I worked as a sales girl for P&G in Guangzhou.Mr. White: Really? That’s good. Then yo u must know something about our company? Wang: Yes, a little. P&G is a famous company. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: T hat’s right. Miss Wang, can you tell me which university you attended? Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, ever since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my exper ience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for all P&G hairproducts in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions? Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral English。

商务英语听说教程上 Unit 1First Meet

dress
Example: How to exchange business cards?
Question 1: Do I have to wait for a handshake until the woman stretch out her hand first?
Question 2: What kind of dress/clothes is good for first business meeting?
Question 3: How to show people that I’m confident and friendly?
Part A - Task 3 Follow-up
Make and perform a conversation in groups of three following the pattern of the previous conversation with the help of the following situation. You may use the sentences or expressions above.
being on time
showing confidence
having an eye contact presenting a firm handshake using good listening skills
being polite speaking clearly don’t smoke
dressing appropriately
Setting: Shanghai Pudong International Airport Participants:
A: Mrs. Nancy Miller from America (foreign guest) B: Mr. Wang, communication manager at Shanghai World Trading Corporation (SWTC) (Chinese host) C: Xiao Li, an interpreter from the Communication Department of SWTC. Event: The Chinese host and the interpreter meet the foreign guest at the airport for the first time. They introduce, greet, exchange cards, and talk about the journey.

剑桥商务英语中级Units 1-2

▫ Screening telephone calls, enquiries and requests and handling them ▫ Organizing the manager’s diary and making appointments ▫ Dealing with incoming correspondence ▫ Writing letters and reports ▫ Liaising with clients, supplier and other staff
▫ Recruiting and training staff ▫ Supervising, motivating and monitoring the performance of the team ▫ Setting budgets/ targets ▫ Liaising with other line managers ▫ Reporting back to senior managers
Getting started
• Discuss the benefits of working for a company.
▫ ▫ ▫ ▫ ▫ ▫ ▫ ▫ A bonus scheme Responsibility A high salary An in-house training scheme The opportunity to travel A permanent contract Long holidays Rapid promotion
Business English Units 1 & 2
Unit 1 Staff development and training
• • • • • • The first day Reading: Recruitment brochure Speaking: Recruitment brochure Listening: Training course Reading: Deloitte Touche Talking Point: staff training scheme

商务英语听说Unit1MakingEnquiries

Unit 1 Making EnquiriesLearning Objectives●To ask for information about the goods●To ask for the latest product catalogue●To invite quotations or offers for the goodsI.An enquiry is a request for information. When a businessman intends to import goods, he will make an enquiry to an exporter asking for information or an offer for the goods he wishes to buy. The following is an enquiry for bicycles.Dear Sirs,Y our corporation has been recommended to us by Smith &Son Company of New Y ork, from whom we learn that you are exporters of bicycles of various sizes and colors. Since there is an increasing demand for bicycles in our country, we shall be obliged if you will provide us your best quotations and time of delivery together with an illustrated catalogue. We look forward to your early reply.Y ours sincerely,1.Below is a quotation for binoculars for your reference.1.Terms of Payment: Irrevocable L/C payable by sight draft.2.Time of shipment: Within 30 days upon receipt of the buyer’s L/C.3. V alidity: This quotation is valid until October 31, 2002.ⅡVocabularybase price 基价dealer 经销商business house 商行EX WORKS(EXW) 工厂交货价call for tender 招标FOB(free on board) 离岸价catalogue 商品目录garment 女式上衣Chamber of Commerce 商会enquiry 询盘CIF (cost, insurance and freight) 到岸价collation 核对irrevocable 不可撤销的Commercial Attache 商务参赞irrevocable L/C 不可撤销的信用证kraft-paper box 牛皮纸箱offer 报盘price list 价目单sight draft 即期汇票telegraphic transfer(TT) 电汇trade directory 贸易指南textile 纺织transaction 交易the covering L/C 相关的信用证transfer 转账，电汇transnational company 跨国公司ⅢListening Practice1 Listen to two passages and fill in the blanks.1) The development and expansion of a business depends on ________________, for no customers means no business. Therefore it is very important either for _______________ or an old one that wishes to expand into new markets or enter into new fields of business activities to establish__________________with prospective dealers in the import and export business. But by what means can a businessman get ___________________________ about a new market and ___________________? Such information is usually obtainable through the following ___________________:a. __________________b.________________________________mercial Counsellor’s Office,mercial Attache,e. ________________________________f.consultants,g.__________________________________h. ads in the media,i._________________________________j._________________________________k.enquiries from foreign merchants.2) The way to assess the market potential is _____________________________________________where companies can exhibit_________________________and see what response they can get from prospective customers. The Trade Fair is __________________________________, and a company exhibits a sample of its product at its stand. This is also a form of publicity and the company representative will probably hand out their ______________or advertising brochures to promote the product further. Often journalists write about the Trade Fair and sometimes companies hold____________ if they want to promote___________________. Each different type of car, bike, etc. is a model. All the _________________ made by a company make up its range. The full range of goods is normally displayed in the company’s catalogue.2. Listen to an enquiry and fill in the blanks.We learned from ________________________of the Embassy of the People’s Republic of China in Britain that you are _______________ of silk garments. We are a large dealer in textiles and believe that there will be ______________________ for moderately priced textiles. Therefore,you are kindly requested to send us a copy of your illustrated catalogues with details of your _________________ and ______________________, and samples of the different qualities of the materials used.Ⅳ. Sample DialoguesDialogue 1A: Hello, Miss Chen. I’m James Wilson, sales manager of ABC manager of ABC Trading Company in New Y ork. I read your advertisement in Globalsources.B: Hello, nice to get to know you. Is there anything particular you’re interested in?A: Well, I’m interested in your multi-language translator Model 862.B: Y ou have the expertise in picking out the right product. Model 862 is our newest product. It can cross-translate English, French, Spanish, Italian, German, Dutch and Portuguese.A: Oh, it sounds like a useful instrument for international businessmen. B: Indeed, it is. It contains 100 000 words and 195 useful phrases in each language. Phrases are grouped into different categories.A: Does the translator have any other functions besides translating?B: Y es. It has functions like memo, alarm, time and date in 128 major cities, 12-digit calculator, currency conversion, weights and measures conversion, and so on.A: Well, I’m very impressed. But this model 862 is new to our consumers.I don’t know whether it will sell well in our country or not.B: This product is selling well in Southeast Asia and in some European countries. I’m sure you’ll have a ready market at your end.A: Y ou’ve simply talked me into it. May I have some idea of your price? B: Sure. USD 9 per unit, FOB Hong Kong.A: Is there any minimum limit on an export order?B: Usually 1 000 units.A: Any quantity discounts?B: 3% for 10 000 units and 5% for 50 000 units.A: How long will it take you to deliver the goods?B: Delivery will be within 60 days of receipt of an L/C or TT.A: How do you usually pack your goods?B: We usually pack our goods according to the specifications of our customers.A: V ery good. Could you please airmail samples for our close study?B: No problem at all.Dialogue 2(A, the president of the ABC Trading Company in New Y ork, is talking with B, the sales manager of Haier Group at the Guangzhou Trade Fair.) A: I’ve seen your exhibits and catalogues and I’m interested in yourminirefrigerators.B: Y ou have good judgement. Haier has developed mini refrigerators especially those lockable refrigerators for university students and auto-defrosting refrigerators for hotels in various designs and colors to meet the demand in the USA. Y ou’ll find that our mini refrigerators will sell well in your country.A: Here is a list of my requirements. I’d like to have your lowest quotation.B: Here is our latest price list for your reference.A: Well, all your prices are on a CIF basis. We’d rather have offers on FOB prices.B: That can easily be done. I’ll work it out for you… Here you are. May I remind you that we always allow a quantity discount if your order is large enough?A: Sounds good. If your price is reasonable, we will be prepared to place a large order, say 10 000 sets of lockable refrigerators and 20 000 sets of auto-defrosting refrigerators.B: Y ou can see that our prices are the most attractive in the world market. A: By the way, do you allow any commission?B: I’m sorry, sir. The prices are quoted on an FOB net basis. As a rule, we don’t allow any commission.A: But you know we are a commissioned agent. We do business on acommission basis. Commission transactions will surely help to push the sales of your products.B: Well, since you are thinking of placing such a large order, we’ll allow you a commission of 2% as an encouragement for future business. We can’t do more than that.A: Good. For how long does your quotation price remain open?B: It’s open for three days.A: When can we expect shipment for an order of this size?B: We usually deliver our order within 3 months after receipt of the covering L/C. It takes longer, of course, for a special big order, but in no case would it take longer than 6 months.A: Do you take special orders? That is, do you make mini refrigerators according to customer s’ specifications?B: Yes, we do, if the order is a sizable one.Ⅴ. Language FocusAsking for information about the goods1. A: I would like to make an enquiry regarding your silk garments.B: Here is our catalogue and price list.2. A: What particular items are you interested in, sir?B: I’m very much interested in your wool carpets.3. A: Which of our product lines are you particularly interested in?B: I am interested in these ones that I have outlined here.4. A:Have you got a product of this specification?B: Sorry, so far we haven’t.5. A: Do you take special orders?B: Y es, we do. We can make machine tools according to the specifications of our customers.6. A: All your prices are on an FOB basis. Could you quote us CIF Shanghai?B: Sure. I’ll work it out soon.7. A: Here is our latest FOB price list. All the prices in the list are subject to our confirmation.B: For how long does your price remain open?8. A: Could you give me an indication of the price?B: Sure, here you are.9. A: I’m buying for some chain stores in America. They are interested in Chinese woollen fabrics. I’d like to make an enquiry.B: Thank you for your enquiry. Please tell us the quantity you require so that we can work out the offer.Practice 1Make up a dialogue according to the following situation.Y ou are a Canadian agent of household electrical appliances. Now youare at the Guangzhou Trade Fair making an enquiry about the following commodities.●Refrigerator●Washing machine●Dishwasher●Microwave ovenAsking for the latest product catalogue1. A: I’m very pleased to inform you that there is a strong demand for your cookware in this market and we want to make an enquiry.B: Here is our latest catalogue for your reference.2. A: What particular items are you interested in?B: We are very interested in your CDMA mobile phone. May we havea look at your latest catalogue?3. A: Is there anything that I can help you with?B: Well, I’m interested in your green tea and, if your price is good, maybe I’ll purchase some jasmine tea as well.4. Please make your quotation on the EX WORKS(EXW) basis.5. Do you mind if I take a copy of this catalogue?6. Here is our latest product catalogue, but the price is subject to change without notice.7. What do you think might have a chance in your market?8. I would like to give me a quotation.9 Please quote us your lowest price for the embroideries.Practice 2Make up a dialogue according to the following situation.A businessman from Scotland makes an enquiry about your green beans, for which you have the following quotation:Commodity & specifications: Green beans, 2001 crop, grade APrice: USD 620 per metric ton CIFC2% Aarhus。

商务英语听说PPT 参考答案 Unit 1 Business Travel

Unit 1 Business TravelStarting-up1.D2. F3. A4. I5. E6. G7. B8. H9. J 10. C Initial ListeningT T a a s s k k111.Rotterdam2. Singapore3.Hong Kong4. Antwerp5.Houston6.Kaohsiung7.Marseilles 8.New York9.New Orleans 10. HamburgT T a a s s k k221.I’d like to make a reservation for a flight to Amsterdam on May 5th.2.I’ll need an economy ticket with an open return.3.Flight CF401 to Beijing is now boarding at Gate 20.4.Do you have a twin room available tomorrow night?5.This is the final call for Flight BT803 to London.T T a a s s k k331. A. TianjinB. GuangzhouC. ShenzhenD. Shanghai2. A. He is willing to meet her on Friday morning.B. He can’t meet her on Friday morning because he has to buy some books.C. He doesn’t want to meet her at all.D. He can’t meet her on Friday morning because he has other appointments.3. A. 10:45B. 9:15C. 10:30D. 10:154. A. At ten o’clockB. At eleven o’clockC. At two o’clockD. At nine o’clock5. A. Manager and secretaryB. Receptionist and visitorC. Hotel staff and guestD. Shop assistant and customerTape script1.M: Will you attend the Fair in Guangzhou in three days?W: No, I’m leaving Chongqing for Shanghai tomorrow morning for a 4-day conference, and will visit Haikou afterwards.Q: Where is the man going tomorrow?2.W: Are you free on Friday morning?M: I’m afraid I’m pretty booked up on Friday. What about next Monday?Q: What does the man mean?3.M: Your flight will be departing from Gate 20. Boarding time is 10:15 and your flight leavesat 10:45. Have a nice journey!W: Thank you so much!Q: What time does the woman’s flight depart?4.M: I need to call Mr. Black in the London office at nine their time. Do you know the timedifference?W: It’s two hours earlier in London.Q: What time should the man place the call?5.M:Room Reservation. Good morning.W: I’d like to book a single room for Wednesday next week.Q: What is the probable relationship between the two speakers?Intensive ListeningD D i i a a l l o o g g u u e e11..1.Listen to the dialogue and decide whether the following statementsare true or false.1.Mr. Smith will set off on May 5th. ( F )2.There is a flight leaving Los Angeles International Airport at 9:30 in the morning, arriving atGuangzhou at 15:00 local time. ( T )3.Mr. Smith wants to fly first class. ( F )4.Mr. Smith’s full name is John Smith. ( F )5.Mr. Smith prefers to choose a flight which takes off before 11:00. ( F )2.Listen to the dialogue and complete sentences according to thecontents in the dialogue.1. I’m afraid that flight is fully booked. I’ll just check to see if there have been anycancellations .2. There is a flight leaving 12:30, arriving at Guangzhou Baiyun International Airport18:00 local time.3. Could you check other fights leaving Los Angeles for Guangzhou on the late morning on thesame day ?4. How do you want to fly, economy or first class ?5. Please arrive at the airport at least one hour before departure time to check in.3.Make a memo about the reservation mentioned in the dialogue.Passenger’s Name: Shawn SmithDeparture Time: 12:30, April 15thArrival Time: 18:00, April 16thDeparture Place: Los Angeles International AirportArrival Place: Guangzhou Baiyun International AirportFlight Number: American Airlines, AC5290Tape Script:Dialogue 1Book an Air TicketShawn Smith : from Long Beach Trading Co., Ltd. in USAReceptionist: from American AirlinesR: American Airlines, good afternoon. May I help you?S: I’ like to book a seat on a flight from Los Angeles to Guangzhou, China.R: When do you plan to leave?S: I’ll set off on the 15th of next month.R: Do you want a morning or an afternoon flight?S: I find there is a flight leaving Los Angeles International Airport 8:30 in the morning. That would be the most convenient.R: I’m sorry, sir. I’m afraid that flight is fully booked. I’ll just check to see if there have been any cancellations. Sorry, Sir, it’s fully booked at the moment.S: Could you check other fights leaving Los Angeles for Guangzhou on the late morning on the same day?R: Let me check again. Sir, there are seats available on a flight departing Los Angeles International Airport at 9:30 in the morning, arriving at Guangzhou at 15:00 local time.S: Is there a flight after 11:00?R: There is a flight leaving 12:30, arriving at Guangzhou Baiyun International Airport 18:00 local time. There are plenty of seats available on that.S: I think the 12:30 flight is more suitable. Can I book a seat on that, please?R: All right, sir. How do you want to fly, economy or first class?S: I’d like to fly economy.R: Single or return fare?S: Single, please.R: May I have your name, Sir?S: My name is Shawn Smith.R: Ok, sir. I’ve booked you on American Airlines Flight Number AC 5290 leaving at 12:30, April 15th and arriving in Guangzhou at 18:00 the next day. Please arrive at the airport at least one hour before departure time to check in.S: All right. I will. Thank you very much.R: You’re welcome. Goodbye.S: Goodbye.D D i i a a l l o o g g u u e e22..Choose the best answer to each of the following questions.1. B2. C3. B4. A5.CTape Script:Dialogue 2Book a Single RoomR: Good afternoon, Grand Hyatt Guangzhou, Room Reservation. How may I help you?S: I’d like to reserve a room from A pril 16th to April 23rd.R: Please wait a moment. I’ll check our available rooms for these days.S: OK.R: Sir, we still have some rooms available. What type of room would you like?S: A single room with a private bath overlooking the park, preferably.R: I’m sorry, Sir. All the single rooms overlooking the park have been booked up. How about a room with a side view? It overlooks a quiet street.S: That would be fine. What’s the room rate per night?R: 199 US dollars.S: What services come with that?R: That includes breakfast and there is a color television, an IDD telephone and a computer with Internet access.S: That sounds fine. Ok, thank you. I’ll take it.R: With pleasure! May I have your name and telephone number?S: Sure. My name is Shawn Smith and my telephone number is 00-1-213-8433839.R: Thank you, Mr. Smith. You’ve booked a single room from April 16th to April 23rd, and your telephone number is 00-1-213-8433839.S: Yes, that’s right. Thank you.R: I’m glad to serve you. We look forward to your arrival.。