现场督导方法与技巧
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A dvocat e for Organi zat ion - Of t en, t he supervi sor i s t he f i rst person t o t ell employees about new poli ci es and programs f rom management . I t ' s not uncommon t hat employees are conf used or f rust rat ed by t hese new act i ons, and need f urt her cl arif i cat i on and support f rom supervi sors. I n t he rapi dly changing world of t oday' s organizat i ons, i t can be a maj or challenge t o present new programs t o employees wit hout t heir bei ng f rust rat ed or even cyni cal . The supervi sor must be aut hent i c, yet t act f ul .
• (b) The availability of a licensed health professional on a regularly scheduled basis to review the practice of the supervised individual, to provide consultation to the supervised individual, to review records, and to further educate the supervised individual in the performance of the individual's functions.
M ent or - Usually t he supervisor underst ands t he organizat i on and t he employee's professi on bet t er t han t he employee. Consequent ly, t he supervi sor i s i n a uni que posi t i on t o gi ve ongoi ng advi ce t o t he employee about job and career. The employee can look t o t he supervi sor as a model f or di rect i on and development . An ef f ect i ve ment orment ee relat i onshi p requi res t he supervi sor t o accept t he responsibi li t y of ment orship. A good supervi sor can be a pri celess addi t ion t o t he career of an employee.
2. 督导技巧
0.5h
3. 督导实施
1.0h
4. 实例讨论
1.0h
EPI督导
灾害督导
SARS督导
2020/5/12
3
一、基本概念
何为 “督导” ？
何为 “督导者” ？
1、督导与督导者
督 导
简单地说，就是监督、指导，即通过现场考察 或对资料的分析等方式，评估、总结下级人员 或单位的工作经验，寻找问题，并帮助改进工 作、提高质量，实现目标的过程。督导强调指导和帮助，
而不仅发现问题。
督导者
是指在业务管理工作第一线，负责组织和安排 专业人员按上级单位制订的计划与政策开展工 作的人。
2020/5/12
6
Definition of Supervision
• (a) The continuous availability of direct communication in person or by radio, telephone, or telecommunication between the supervised individual and a licensed health professional.
现场流行病学专业人员培训
现场督导
培训参考
(Updated，2005-10-11)
培训安排
培训目标
✓ 了解现场督导的基本概念 ✓ 掌握如何组织实施现场督导工作 ✓ 掌握现场督导的技巧 ✓ 被督导时, 能够很好地配合督导工作
培训方法
✓ 基本概念 ✓ 实例分析 ✓ 小组讨论
内容概要
wk.baidu.com
1. 督导概述
0.5h
2020/5/12
7
Roles of a Supervisor
C oach - A good supervi sor pl aces a hi gh pri ori t y on coaching employees. Good coaching i nvolves worki ng wi t h empl oyees t o est abli sh sui t able goals, act i on plans and t i me li nes. The supervi sor delegat es and also provi des ongoing guidance and support t o t he employee as t hey complet e t hei r act i on plans. Rarely can j ob goals be est abli shed wi t hout consi deri ng ot her aspect s of an employee's lif e, e.g., t ime avai lable f or t rai ning, career pref erences, personal st rengt hs and weaknesses, et c. A supervisor is somet imes conf ront ed wi t h wal ki ng a f i ne line bet ween bei ng a supervisor and t he empl oyee's conf i dant .
• (b) The availability of a licensed health professional on a regularly scheduled basis to review the practice of the supervised individual, to provide consultation to the supervised individual, to review records, and to further educate the supervised individual in the performance of the individual's functions.
M ent or - Usually t he supervisor underst ands t he organizat i on and t he employee's professi on bet t er t han t he employee. Consequent ly, t he supervi sor i s i n a uni que posi t i on t o gi ve ongoi ng advi ce t o t he employee about job and career. The employee can look t o t he supervi sor as a model f or di rect i on and development . An ef f ect i ve ment orment ee relat i onshi p requi res t he supervi sor t o accept t he responsibi li t y of ment orship. A good supervi sor can be a pri celess addi t ion t o t he career of an employee.
2. 督导技巧
0.5h
3. 督导实施
1.0h
4. 实例讨论
1.0h
EPI督导
灾害督导
SARS督导
2020/5/12
3
一、基本概念
何为 “督导” ？
何为 “督导者” ？
1、督导与督导者
督 导
简单地说，就是监督、指导，即通过现场考察 或对资料的分析等方式，评估、总结下级人员 或单位的工作经验，寻找问题，并帮助改进工 作、提高质量，实现目标的过程。督导强调指导和帮助，
而不仅发现问题。
督导者
是指在业务管理工作第一线，负责组织和安排 专业人员按上级单位制订的计划与政策开展工 作的人。
2020/5/12
6
Definition of Supervision
• (a) The continuous availability of direct communication in person or by radio, telephone, or telecommunication between the supervised individual and a licensed health professional.
现场流行病学专业人员培训
现场督导
培训参考
(Updated，2005-10-11)
培训安排
培训目标
✓ 了解现场督导的基本概念 ✓ 掌握如何组织实施现场督导工作 ✓ 掌握现场督导的技巧 ✓ 被督导时, 能够很好地配合督导工作
培训方法
✓ 基本概念 ✓ 实例分析 ✓ 小组讨论
内容概要
wk.baidu.com
1. 督导概述
0.5h
2020/5/12
7
Roles of a Supervisor
C oach - A good supervi sor pl aces a hi gh pri ori t y on coaching employees. Good coaching i nvolves worki ng wi t h empl oyees t o est abli sh sui t able goals, act i on plans and t i me li nes. The supervi sor delegat es and also provi des ongoing guidance and support t o t he employee as t hey complet e t hei r act i on plans. Rarely can j ob goals be est abli shed wi t hout consi deri ng ot her aspect s of an employee's lif e, e.g., t ime avai lable f or t rai ning, career pref erences, personal st rengt hs and weaknesses, et c. A supervisor is somet imes conf ront ed wi t h wal ki ng a f i ne line bet ween bei ng a supervisor and t he empl oyee's conf i dant .