速卖通专用英语总结很值得一看。

未付款订单

Dear buyer,

We have got your order of XXXXXX。But it seems that the o rder is still unpaid. If there’s anything I can help with the pri ce, size, etc., please feel free to contact me. After the payme nt is confirmed, I will process the order and ship it out as so on as possible. Thanks！

Best Regards

译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！

提示：请根据您产品自身特点对描述内容进行修改。

已付款订单

Dear buyer,

Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as pro mised. After doing so, we will send you an e-mail notifying y ou of the tracking number. If you have any other questions, please feel free to let me know. Thanks!

Best Regards

译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！

提示：请填上您的订单号和发货天数。

发货后

Dear $buyer,

The item XXXXXXXXXXXXXX you ordered has already been ship ped out and the tracking number is XXXXXXXXXXXXXX. The s hipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support!

Best Regards

译文：订单号为XXX的货物已经发货，发货单号是XXXX，运输方式是XXX，订单状态是XXXX。您将会很快收到货物，感谢您的支持和理解。

提示：请填写订单号、发货单号、运输方式和发货日期。

询问是否收到货

Dear buyer,

According to the status shown on EMS website, your order h as been received by you. If you have got the items, please c onfirm it on . If not, please let me know. Thank s！

Best Regards

译文：EMS网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告知我。谢谢！

提示：可根据您货物的实际情况进行更改。

客户投诉产品质量有问题

Dear $buyer,

I am very sorry to hear about that. Since I did carefully chec k the order and the package to make sure everything was in good condition before shipping it out, I suppose that the da mage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understandin g.

Best Regards

译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中，但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时，我将会给您更多的折扣。感谢您的谅解。

提示：请根据投诉的实际情况进行更改。

订单完成

Dear buyer,

I am very happy that you have received the order. Thanks fo r your support. I hope that you are satisfied with the items a nd look forward to doing more business with you in future. Thanks！

译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意。

提醒买家给自己留评价

Dear $buyer,

Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sou rcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to t ell me.

Best Regards

译文：感谢您继续支持我们，我们正在改善我们的服务，质量，采购等。如果您可以给我们一个积极的反馈，我们会非常感激，因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助，不要犹豫请告诉我。

货物断货

Dear $buyer,

We are very sorry that item you ordered is out of stock at t he moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on t he following link to check them out XXXXXXX? If there’s anyt hing I can help with, please feel free to contact us. Thanks！Best Regards

译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错XXX