商务英语口语教材-telephoning
实用商务英语综合教程Unit 2 Telephoning
Step11. Retelling. Ask the class to work in pairs and retell the key points to each other and invite 2 pairs to present to the class. (10 minutes)
IV. Teaching procedure:
Step1. Greet the class and announce the tasks for the periods. Step2. Lead-in Questions (3minutes) Step3. Present the 5 questions in Task2. Ask the class to read them through and make prediction about the points that the conversation may cover based on the key words in the questions. (3 minutes)
Step7. Speaking. Ask the class to work in pairs and role-play a conversation based on the information given in Task5. (15 minutes) Step8. Present the 5 questions in Task6. Ask the class to read them through and make prediction about the points that the conversation may cover based on the key words in the questions. (3 minutes)
Making-Telephone-Calls--商务英语之电话用语
Caller : 向接听者表明自已的身份和致电事宜和相关理由 (Introduction & Clarifying reasons to be called)
a. This is Stephen from Gree . There’s something I’d like to discuss w叫者不能接听电话的原因 (Explaining why cannot answer the call )
a. Mr. Chow isn’t at his desk right now and will be back shortly. Who shall I say is calling, please? (周先生现在不在他的位子上, 很快就会回来,请问 您是哪位? ).
希望本讲助您在商务及私人电话英语中，能满怀信心从容以对。
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6
Study Plan
学习计划
Dialogues 对话
Warming Up 热身
Glossary 词汇
Keys in Making Calls 通话秘笈
Keys in Making Phone Calls 通话秘笈
KEY 1 How to start a phone call 通话开场白
KEY 1 How to start a phone call 通话开场白
KEY 2 How to respond when you are the wanted one 当你恰好是被呼叫者时，如何回应
KEY 3 How to respond when the wanted one is out 当被呼叫者不在场时，如何回应
c. If you have time, I’d like to meet with you this week. How about Wednesday at 10:00A.M. in your office? (假如你有空, 我想这个星期和你见面, 不如星期三早上十 点钟, 在你的办公室好吗?)
剑桥商务英语 教案 课件Unit 4a Telephoning
Additional Knowledge
• How to leave a message to your friends: (if the person you are calling is not in) • Leaving and taking messages Now look at the form of message:
• • • • • • • • • Home phone; Private phone business phone; office phone Car phone Video phone Picture phone Collect call Person-to-person call • Local call
Lead in
Introduction questions: • How important are telephones in our life? • Can you imagine a world without telephones?
Related words:Do you know the following words?
• 7.Make sure you sound efficiently for you represent your company. You are the image of your company. • 8.Note down all the important information you are given by the other person • 9.Don’t try to be funny
Sales: OK.I(9give) will give him the message. Jeff : That’s great . And this bit’s really important.(10you /make ) could you make sure that you tell Gran that he (11not /print ) needn’t print the catalogue until he’s spoken to me. Sales: Ah. I think we sent the catalogue off to the printers yesterday. I (12check) will check with a colleague .(13 you/hold) hold the line for a moment ,please ?…Hello. I’m afraid it did go out yesterday. Jeff : Oh no! Sales: (14I/call) I’ll call the printers and tell them to stop work on the catalogue until further notice? Jeff : Yes ,please .And (15 you /call) could you call me back to confirm that they have stopped work on it ? It’s really important that they don’t print it yet . Sales : Sure, no problem. I(16 get ) will get back to you in a few minutes.
商务英语口语培训教材(二)(打电话)
商务电话
1
Making Calls
2
Receiving Calls
Making Calls
确认电话
Is that 01234567? Hello, （is that ）John?
自报姓名
This is John from Kerui Group. Hello? This is John speaking.
Making Calls
稍后再打来
I must discuss the matter with Jack himself. I’ll call back later. I’ll call u back one hour later.
Receiving Calls
告知电话
Hello,01234567. Good morning. Kerui Goup. Can/May I help you? Hello, Kerui Goup. How can I help you?
Making C what time he will be back? When do you expect him back? What time do you think he’ll be free? When is a good time to catch him?
商务英语口语
Editor: 郑志磊 (Derek)
LOGO
Lead-in
What’s up?
It’s up to you.
That’s really something!
Everyone think of changing the world,
but no one think of changing himself.
BEC商务口语：Telephone用语总结
BEC 商务口语：Telephone 用语总结 One thing you can do to improve your telephone skills is to learn some of the multi-word verbs that are commonly used in telephone conversations.Most of them are featured in this module.(1) Hold onmeans 'wait' – andhang onmeans 'wait' too.Be careful not to confuse hang on with hang up!Hang upmeans'finish the call by breaking the connection' – in other words:'put the phone down.'记住：hold on = hang on=waithang up=put the phone down=finish the connection(2)Another phrasal verb with the same meaning as hang up isring off. The opposite of hang up / ring off is ring up – if you ring somebody up, you make a phone call. And if youpick up the phone, (or pick the phone up) you answer a call when the phone rings.记住：hang up=ring off=finish the connectionring up = make a phone callpick up the phone=answer the phone"Hang on a second..."(3) If you are talking to a receptionist,secretary or switchboard operator, they may ask you to hang on while they put you through –put through 转接电话 means to connect your call to another telephone. With this verb, the object (you, me, him, her etc.) goesin the middle of the verb: put you through.But if you can'tget through to(contact on the phone) the person you want to talk to, you might be able toleave a messageasking themto call you back.Call backmeans to return a phone call – and if you use an object (you, me, him, her etc.), it goes in the middle of the verb: call you back.Level of formality 打电话的正式程度Another thing to think about when talking on the telephone is formality. It's important to use the right level of formality – if you are too formal, people might find it difficult to feel comfortable when they talk to you. On the other hand, if you are too informal, people might think you are rude!(1) 一些正式用语 Generally speaking, if you are talking to someone in a business context,you should use could, can, may or wouldwhen you make a request:'Could I speak to Jason Roberts, please?' 'Can I take a message?' 'Would next Wednesday be okay?'.You should also useplease and thank you or thanks very muchwhenever you ask for, or receive, help or information.(2) 一些非正式用语 It's important to show politeness by using words like would, could, please, thank you etc. But it's also okay to use some of the features of informal/spoken English - short forms, phrasal verbs and words like okay and bye - in other words - everydayEnglish!So phrases likeI'm off to a conference...,no problem,bye!andhang on a momentandI'll put you throughare perfectly acceptable,as long as the overall tone of the conversation is polite.(3) 当你不明白的时候一定要请求重复 One last tip - it's better to ask for help or clarification when you're having a telephone conversation,than to pretend you understand something that you didn't. It's perfectly acceptable to use phrases like'Could you repeat that, please?' 'Couldyou speak a little more slowly, please?' and'would you mind spelling that for me please?' Using phrases like these will help make sure that you have a successful phone call, and may save you from lots of problems later on. You could always say thatthe line's very bad today if you can't hear very well.And it's also a good idea to practise words,phrases and vocabulary before you make the call!。
电话英语
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发生上面的情况，请对方重复，可以说： 1, Pardon? 2, Excuse me? 3, I beg your pardon? 4, Could you repeat that, please? 5, would you say that again?
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请对方说慢点的说法
1, Would you speak more slowly? 2, Could you speak up a little? 3, Would you explain more for me? 4, Please speak a little louder? 5, Would you slow down, please?
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接到恭贺电话时
1, Thank you for saying so. 2, Thank you but I have a lot to learn yet. 3, It’s very nice of you to say so. 4, Thank you. You flatter me.(你过奖了） 5, Thank you, I’m just very lucky.
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对方不在的说法 1, It’s nothing important. 没什么重要事。 2, It’s nothing urgent. Thank you, goodbye. 没什么要紧事，谢谢，再见。 3, I’ll call her again/I’ll call back later. 我稍后再打来。 4, Please ask Miss Chen to call me back. 请陈小姐给我回电。 5, Could you tell her to call Carol as soon as possible. 能不能请她尽快打电话给Carol.
新编商务英语口语第一册Unit4Telephoning.doc.doc
A phone call to San FranciscoMs. Cooper is the sales representative of Shanghai Computer Company. She is working in San Francisco in the U. S. A. now. Mr. White wants to talk to her on the telephone.Mr. White: Operator, I’d like to speak to Mrs. Cooper, please.Operator: Sorry, I can’t hear you clearly. Speak louder, please.Mr. White: Hello, this is Henry White speaking. I am in Shanghai, the People’s Republic of China.Operator: Who do you want to speak to?Mr. White: Ruth Cooper in Sales Office.Operator: Just hold the line a second. Sorry, Mr. White. The line is busy. Will you wait or call again later?Mr. White: I’d rather wait.(After a few minutes)Operator: Mr. White, speaking please.Mr. White: Hello, Mrs. Cooper. This is Henry. How are you there?Mrs. Cooper: Hello. I’m fine. The day before yesterday I gave you a ring but you happened to be out on business. I asked Mr. Jing to leave a message for you, because it’surgent.Mr. White: Yes. He said you wanted to tell me something important. What is it?Mrs. Cooper: It’s the report from the Market Research Office on the demand of computers in some African countries.Mr. White: Good. Will you send me a copy today? After I read it, I’ll discuss it with you later. Mrs. Cooper: All right. By the way, I’ll be going to Chicago to make a contract with the Yahoo Company tomorrow and I’ll be staying there for two days.Mr. White: Then please call me as soon as you get back to San Francisco, will you?Mrs. Cooper: OK. But it’s pretty hard to reach you, though.Mr. White: Sorry about that. You know, I’ve been busy these days. The sales volume has been down by one third.Mrs. Cooper: I’m sorry to hear that. But how come?Mr. White: We have some problems with our new model. Besides, we’re short of hands. Mrs. Cooper: I hope you’ll soon find solutions to your new model. Anyway, good luck to you. Mr. White: Thank you, I need it. And good luck to you too.A phone call between Richard and His sisterLate in the evening, Richard takes a shower and goes to his bedroom. When he sees the telephone, he thinks of something and begins to call his sister Isabel in America.Richard: Operator, this is Richard White speaking. Please put me through to Isabel White at extension 8855.Operator: Hold on a minute, please. OK, you’re through.Richard: Hello. Is this Isabel?Isabel: Ah, my dear brother, I miss you very much. Did you get my e-mail?Richard: Yes. We’re all very glad to know you’ll come to Shanghai during the coming winter vacation.Isabel: And another bit of good news. I won’t be going to Shanghai alone. One of my teachers, Lucy will go together with me, and her husband, Jack Mason is teachingright now in Fudan University.Richard: Wow! Good news, good news! What’s the date you’ll be leaving for Shanghai? Isabel: we’ve booked tickets for the January 28th already. The plane takes off at ten on the evening of that day, western time.Richard: I’ll go to the airport to meet all of you. What’s your flight number?Isabel: Hold on a minute. Let me check it…Richard, are you still there? It’s MU9021, arrives9 am, local time, on the 30th.Richard: But do you know there’s a new airport in Shanghai, called Pudong International Airport?Isabel: No. Do you mean there are two airports in Shanghai? I’m not sure at which airport my plane will be landing. Would you please check it for me?Richard: No problem.Isabel: How are Mom and Dad?Richard: Dad’s out on business. They’re both quite well.Isabel: Give my best regards to them. How about your girlfriend?Richard: She’s touring France and Germany. This time she’s taking the part of a princess ina new performance.Isabel: Will she be with us when I come back to Shanghai?Richard: Of course. She’ll be back to Shanghai next week.Isabel: Terrific! I’d like to meet the lucky girl who’s taken my brother away from me. Richard: I’m sure you’ll like her. Take care of yourself. Bye-bye.Isabel: Bye-bye.。
Lesson 4-Telephoning 商务英语-打电话
2)电话打的不是时候：
1. I’m sorry to call you so late/so early.. 对不起这么晚/早打电话来。 2. I hope I didn’t catch you at a bad time. 抱歉这种时候找你。 (含有希望没有打扰到你的意思) 3. I hope I didn’t wake you up so early. 我希望这么早没有吵到你。 4. I’m sorry to bother you at this hour. 很抱歉在这时打扰你。
能不能告诉我在哪里可以找到他？
4. It’s urgent. Could I have her mobile phone number?
我有急事，可不可以告诉我她的手机号码？
5. This is an emergency. I need to get in contact with him right now.
Ford: hello! Lili: hello, this is Lili from Great Wall Motor Company in China. Can I speak to Mr. Smith? Ford: Just hold, I’ll see if he’s here. Lili: ok. Smith: hello, this is John speaking. Lili: Mr. Smith, this is Lili, I wonder whether you have sent us the contract.
初级商务英语听说 unit 9 Telephoning
Telephoning
In this unit we will talk about
making and answering an appropriate call taking correct notes and leaving messages handling different kinds of calls
1) Does Amy answer the phone professionally? 2) Is Justin prepared?
B Pair work: Suppose one is Amy and the other is Justin. Try to make an appropriate telephone conversation. Sit back to back and use only your voices to communicate — not gestures or eye contact.
2 Taking Notes & Leaving Messages
During a phone call, if you make notes it’s often easier to remember the information. That is particularly important when noting down names, addresses, phone numbers, dates, and times and prices. If you don’t understand what someone has said, ask them to say it again more slowly. If you don’t know how to spell a name, ask the other person to spell it out for you. At the end of the call, read your notes back for the other person to make sure you’ve got all the information right.
商务英语口语实训(上册)Unit03 Telephone Calls
Key Word(s)： please e-mail back to me
❖ Please write me an e-mail when you go back to Chicago.当你回芝加哥时，请写电子 邮件给我。
❖ Please mail your comments back to me, Thank you!请将您的意见以邮件形式回复给 我，谢谢！
Reference Key Sentences
❖ Thereis going to be a change in our arrangement. 我们的安排将有一个变化。
❖ I am sorry that I have to change my arrangements since I will leave Shanghai 3 days ahead of schedule. 很抱歉，我不得不改变行程安排，我将 在比原计划提前三天离开上海。
商务英语口语实训（上册）Unit03 Telephone Calls
Part One Warm-up
❖ (1) What should be paid special attention when you are going to put through a VIP to your sales manager? Discuss this topic with your partners in groups.
Reference Key Sentences
❖ I am very glad to give a careful arrangement for your future visit. 我非常高兴能为您的来 访做精心安排。
❖ Can you brief us on detailed arrangement of her visit? 能否介绍来访的行程的具体安排？
国际商务礼仪(英文版)(第二版)Chapter 6 Telephoning Etiquette
Leave a message
• Think through what you are going to say before you place the call. • State your name first. • State your number right after your name. • Repeat your phone number twice. • State the purpose of your call. • Find some common ground. • Be brief. • Leave a specific request. • Consider leaving your e-mail in addition to your phone number.
The basic rules for teleconferencing
• Don’t interrupt, keep on the subject, and avoid negative comment of others. • Enunciate clearly and smile often. • Everyone must call in on time, as prearranged. • At the end of the conference the leader should summarize the discussion, close the conference, and thank the participants.
Sometimes callers are rude and unreasonable. You may not know why they are rude or unhappy, but you can influence the outcome of the call and perhaps regain the caller’s goodwill. Once a customer was surf the Internet and dealing with his stocks when his Internet was disconnected. He tried for 15 minutes but still failed to reconnect the line. He was so angry that he called the China Telecom customer hotline on 10000 and shouted about the huge loss caused by the Internet problem. If you were the operator of 10000, how would you handle the difficult caller?
商务英语最全最重要的固定搭配
商务英语最全最重要的固定搭配1. Introduction商务英语中的固定搭配是一种非常重要的语言要素，掌握这些固定搭配可以帮助我们更流利地进行商务交流。
本文将介绍商务英语中最全最重要的固定搭配，以帮助读者提高商务沟通能力。
2. Financial Terms- cash flow: 现金流- credit control: 信用控制- profit margin: 利润率- return on investment (ROI): 投资回报率- stock market: 股市- cash flow statement: 现金流量表- balance sheet: 资产负债表3. Negotiation Phrases- make an offer: 提出报价- reach an agreement: 达成协议- meet halfway: 各让一步- sign a contract: 签署合同- negotiate a deal: 商谈交易- finalize the terms: 敲定条款- close a deal: 成交4. Business Meetings- chair a meeting: 主持会议- take minutes: 记录会议纪要- make a presentation: 做报告- go on a business trip: 出差- arrange a meeting: 安排会议- schedule a meeting: 安排会议时间- attend a conference: 参加会议- cancel a meeting: 取消会议5. Telephoning- make a phone call: 打电话- leave a message: 留言- put someone on hold: 让某人等待- transfer a call: 转接电话- take a message: 记下留言- speak to someone in person: 亲自与某人谈话- return a call: 回电话- hold the line: 请稍等6. Email Correspondence- attach a document: 附带文件- reply to an email: 回复邮件- forward an email: 转发邮件- request information: 请求信息- send an attachment: 发送附件- CC someone: 抄送某人- BCC someone: 密送某人- check your inbox: 查看收件箱7. Conclusion本文介绍了商务英语中最全最重要的固定搭配，涵盖了财务术语、谈判短语、商务会议、电话沟通和电子邮件往来等方面。
中职教育-国际商务英语口语口译课件：Unit 2 Business Telephoning.ppt
电话是商务活动中不可或缺的要件，商务电话礼仪、禁忌以及应对技 巧便理所当然地成为了商务工作人员必备职业素质之一。
在彼此看不到的电话中，双方的心情和心理状态便完全依赖声音传送。 声音是自然而直接的，即便刻意掩饰，当时的心情和肢体语言也会微 妙地显现于声调中。所以，通话时即使看不见对方，也要当作对方很 快就会在眼前出现一样，尽可能注意自己的姿势。只要姿势端正，声 音自然会清晰悦耳。
in it. Liu: You’re welcome. Which particular items are you interested in? Carson: Well, we’ve gone through your catalogue and have interest in some home textile items. Liu: May I have your specific inquiry? If you make an inquiry, we can offer you firmly. Carson: We’re planning to place an order for 300 bales. We’ll be pleased if you quote us your
deal? Rick: Yes, I’ll pay by irrevocable letter of credit as usual. Please send me a fax with all the
information. Li: No problem. I’ll get it ready very soon. Rick: It’s nice to do business with you. Goodr and Acceptance 还盘和接盘
Telephoning Etiquette电话礼仪
O: Just a minute, Miss Li. (Switches lines转内线) Mr. Smith, Miss
Li from United Textiles wants to speak to you.
S: Put her through, please. Hello, Mr. Smith speaking.
2. Maintain good mental and physical posture to make your voice as clear as possible when you are on the phone.
3. Answer calls promptly and accurately, and offer to apologize for late or missed calls.
Answering the phone
greeting
Identify department or section
Identify yourself
Offering helps
OFFICE ASSISTANT: Good morning. OTT Promotions. How may I help you? NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please? OFFICE ASSISTANT: Just a moment, please. …………….
Basic etiquette
1. Pay attention to the first sound of the call. Try to make your sound clear and pleasant to leave a good impression on the other side of phone.
剑桥商务英语第二版Unit4a Telephoning
Unit 4a Telephoning
Reasons for calling Listening 2: Ss listen to a telephone receptionist take a message and note down the information before listening again for specific phrase. Speaking: Ss do an information-gap activity, giving and taking telephone messages. (Activity sheets on pages 125 and 129).
Unit 4a Telephoning
General rules: When making a formal call, three rules should influence your choice of words ① Be brief. Do not waste the receiver’s time ② Be clear. Explain the background and purpose of the call ③ Be polite. Recognize the receiver’s point of view
Unit 4a Telephoning
Make arrangement If the person you are calling agrees to your request, it is important to make a clear arrangement. If you are arranging a meeting, arrange the time and place and make sure that you know where to go and what to do when you get there. If the person you are calling can not agree to your request, he may modify it. Listen carefully and try to fit in with his schedule, or ask if he knows someone else who can help “ Do you know anyone else who might be able to help me? ” Whether the receiver can help you or not, thank her and close the call politely.
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MAKING CONTACT1I’d like to speak to (Mr . Smith) please. You can also say...1. Could I speak to ...2. I’m trying to contact ...Conversation:Questions:1. How often do you make phone calls in English?2. When was the last time you spoke to a manager over the phone?3.How do you feel talking to a manger over the phone?A: QQ English. Good morning.B: I would like to speak to Mr . Smith please.A: I’m sorry he’s in a meeting at the moment. Could you please call back?B: Ok, I’ll do that.B: By the way, what time will the meeting finish?A: Around 6pm.B:Ok. Thank you.Mr . SmithGIVING MORE INFORMATION1I’m calling from (T okyo) You can also say...1. I’m calling on behalf of ...2. I am phoning to ...Conversation:Questions:1. Have you received an international call?2. How do you feel everytime you receive a call from a valued office or client?3.Have you tried receiving a call from a legal department?A: Where are you calling from?B: I’m calling from T okyo.A: What can I do for you?B: I would like to speak to your manager regarding our appointment tomorrow.A: Okay . Please wait.B:Thank you.Japan OfficeGIVING YOUR NAME1This is Mr . Smith from XBY company . You can also say...1. Dr. Will speaking.2. Yes. This is he.Conversation:Questions:1. Have you ever given your full name to a stranger over the phone?2. Have you ever given another name at some point in your life?3.How do you feel answering a call when you are busy?A: Good morning. Could I speak to Mr . Smith please?B: Yes. This is Mr . Smith from XBY company .A: I am calling to inform you that Mr . T aylor of A1 marketing would like to talk to you tomorrow at 9 in the morning.B: Okay .A: Please be there on time. B:I will. Thank you.Dr. WillASKING FOR INFORMATION1What did you say your name was? You can also say...1. Can I have the correct spelling of ...2. Could you please spell...Conversation:Questions:1. Are you a good listener? Why or why not?2. Are you good at giving information over the phone?3.Can you easily grasp information over the phone?A: I would like to speak to Mr . Suzuki.B: May I know who’s on the line please?A: Mr . Winger .B: What did you say your name was?A: It’s W-I-N-G-E-R.B: Ok. Hold on.‘‘ok ma’am that’s R-e-a-v-e-n W-o-o-d”ASKING THE CALLER TO WAIT1Could you hold on for a minute? You can also say...1. One moment please .2. Please hold the line .Conversation:Questions:1. Is it a polite telephone etiquette to let someone wait for you over the phone?2. How long are you prepared to wait on the line for someone to answer your call?3. How many minutes or hours you have waited for someone over the phone?Can you tellme an instance when you had to wait for someone for a long time?A: Good afternoon. May I speak to Mrs. T aylor?B: May I know who’s on the line please?A: This is Mrs. Andrada from the Bank of Commerce.B: Okay . Could you hold on for a minute?A:Sure. Thank you.secretaryCONNECTING1I’ll put you through (to Mr . Smith) You can also say...1. I’ll connect you ...2. I’m connecting you now ...Conversation:Questions:1. How do you feel about being put on hold for long? Does it irritate you?2. What’s the most irritating situation have you encountered while making a call?3. In your own experience - have you tried being put on hold for a long time? Can youtell me that situtaion?A: Hello, good afternoon. May I speak to Mr . Smith please?B: Is he expecting your call ma’am?A: Yes, he is. We were supposed to have a meeting but I wasn’t able to come.B: I’ll put you through (to Mr . Smith).A:Thank you.Ms. RogersGIVING NEGA TIVE INFORMA TION- NOT AVAILABLE1I’m afraid Ms. Wilson is in a meeting at the moment. You can also say...1. Actually ,Ms. Wilson is off work today because she’s on vacation.2. She isn’t in at the moment . It’s her meal break.Conversation:Questions:1. Have you ever made excuses?2. How do you deal with a situation where you don’t want to talk to the person calling you?3. Have you tried informing someone on the other end of the line that the person he’strying to reach is not available? What did you say?A: Good morning. I would like to speak to Ms. Wilson.B: I’m sorry but she is currently unavailable. A: I see.B: Can you try to call back later?A: Ok. I will just call back later . Thank you.B:You’re welcome.at a meetingGIVING NEGA TIVE INFORMA TION - WRONG NUMBER 1I’m afraid we don’t have Mr . Swift here. You can also say...1. I’m sorry...2. I apologize for the inconvenience ,...Conversation:Questions:1. Have you experienced dialling a wrong number?2. How did the person react? Or what did the person say?3.How did you feel when someone called and it was a wrong number?A: Could I speak to Mr . Swift please? B: Who is that again? A: Mr . Swift.B: I’m afraid we don’t have a Mr . Swift here. A: Oh! I’m sorry .B:You must have dialled the wrong number .secretarycaption: “ I’m afraid we don’t have Mr. Swift here”TELEPHONE PROBLEMS1I’m sorry but I’m having a hard time hearing you . You can also say...1. The line is very bad ...2. Could you repeat ...Conversation:Questions:1. What are the common problems you encounter when making a business call?2. How often do you make a business call?3.What was the worst business call problem you encountered?A: Hello. Can you hear me?B: No, I’m afraid I can’t hear you.A: The line is breaking up. Could you make your voice louder please?B: Sorry , I still can’t hear you.A: Would you mind if I called back in 5 minutes? B:Yes, that would be better .Thanks.at a noisy streetcaption:”I can’t hear you”LEAVING A MESSAGE1Can I just leave a message? You can also say...1. Could you ask ...2. Could you tell ...Conversation:Questions:1. What are the common messages you receive from work?2. If you could leave a message to someone right now, who would that be and what would be the message?3. If you had 5 hours left to live what message would you want to tell your family andfriends?A: Hello, good afternoon. May I speak to Ms. Fonda pls?B: I’m sorry but she’s not here. She’s in a meeting at the moment. A: Can I just leave a message?B: Yeah sure. Hold on I’ll get my notepad.A: Please tell her that Mr . Fajardo will meet her tomorrow at Cafe George B: Would that be all?A: Oh! I almost forgot the time will be 8:00 in the morning. Thank you.B:I’ll tell her as soon as the meeting ends.caption:”please tell Mr . Johnson that I will bewaiting for him tomorrow at 9 am”。