11国际商务函电
国际商务英语函电课件ppt
火灾袭来时要迅速疏散逃生，不可蜂 拥而出 或留恋 财物， 要当机 立断， 披上浸 湿的衣 服或裹 上湿毛 毯、湿 被褥勇 敢地冲 出去
火灾袭来时要迅速疏散逃生，不可蜂 拥而出 或留恋 财物， 要当机 立断， 披上浸 湿的衣 服或裹 上湿毛 毯、湿 被褥勇 敢地冲 出去
火灾袭来时要迅速疏散逃生，不可蜂 拥而出 或留恋 财物， 要当机 立断， 披上浸 湿的衣 服或裹 上湿毛 毯、湿 被褥勇 敢地冲 出去
火灾袭来时要迅速疏散逃生，不可蜂 拥而出 或留恋 财物， 要当机 立断， 披上浸 湿的衣 服或裹 上湿毛 毯、湿 被褥勇 敢地冲 出去
火灾袭来时要迅速疏散逃生，不可蜂 拥而出 或留恋 财物， 要当机 立断， 披上浸 湿的衣 服或裹 上湿毛 毯、湿 被褥勇 敢地冲 出去
火灾袭来时要迅速疏散逃生，不可蜂 拥而出 或留恋 财物， 要当机 立断， 披上浸 湿的衣 服或裹 上湿毛 毯、湿 被褥勇 敢地冲 出去
火灾袭来时要迅速疏散逃生，不可蜂 拥而出 或留恋 财物， 要当机 立断， 披上浸 湿的衣 服或裹 上湿毛 毯、湿 被褥勇 敢地冲 出去
火灾袭来时要迅速疏散逃生，不可蜂 拥而出 或留恋 财物， 要当机 立断， 披上浸 湿的衣 服或裹 上湿毛 毯、湿 被褥勇 敢地冲 出去
火灾袭来时要迅速疏散逃生，不可蜂 拥而出 或留恋 财物， 要当机 立断， 披上浸 湿的衣 服或裹 上湿毛 毯、湿 被褥勇 敢地冲 出去
火灾袭来时要迅速疏散逃生，不可蜂 拥而出 或留恋 财物， 要当机 立断， 披上浸 湿的衣 服或裹 上湿毛 毯、湿 被褥勇 敢地冲 出去
火灾袭来时要迅速疏散逃生，不可蜂 拥而出 或留恋 财物， 要当机 立断， 披上浸 湿时要迅速疏散逃生，不可蜂 拥而出 或留恋 财物， 要当机 立断， 披上浸 湿的衣 服或裹 上湿毛 毯、湿 被褥勇 敢地冲 出去
国际商务函电
电传电传，或称为电传打字机（Tele-Type），是远距离打印交换的编写形式。
电传既具有电话的快速，又具有打字机的准确，尤其是当电文中有资料时，这种优点表现得特别明显。
人们普遍认为，电传这种通讯方式，除了具备高效性和精确性之外，还比电报和电话更为便宜。
电传是在传真机普遍使用以前的通信设备，其原理有点近似电报。
早期国家政府单位、国有进出口公司皆普见使用，但现在基本上已经被传真机或互联网所取代。
特点▪方便迅速电传打印机可安装在办公室内，因而毋须到电报局去发电报，而且在给国外交易伙伴发电传时，可以即时得到对方的回和答，就像进行电话交谈一样方便。
▪手续简便。
惟一要做的事情是，将欲发出的电文转对成一系列孔眼并打制到纸带上，再通过电磁波将电文发往目的地。
▪自动收发。
即使不在办公室里，打印机也可在无人状态下自动收发电文，电文或许是一份书面交易档，这显然比电话交谈优越得多。
▪高效经济。
打印机每分钟可打400个浮点，根据《全美百科全书》记载，这种机器一分钟内可传送大约67个词。
在传真及电子邮件大量充斥于国际贸易各个领域的书面联络当中时，也许电报和电传方式早已被人们遗忘了，或者说了解有关这方面知识的人越来越少了。
虽说电报和电传正逐步趋于淘汰，然而它们的确又在国际商务活动中起了非常重要的作用。
因此，研究电报和电传，仍然具有重要的现实意义。
电传是比书信、电报更优越的书面交际手段。
其优点主要如下：第一，传递速度快。
发电人在发电传的同时收电人就可收到电文。
因此，它比书信、电报的传递速度快。
第二，费用低廉。
由于电传按实际传送分钟数计费，它比电话、电报还要便宜，并且讯息越长，使用电传越经济。
第三，使用方便。
用户可随时在办公室内发出电文，从而避免了把电文送到电报局拍发的麻烦；用户还可在办公室内一天24小时接收电文，即使在无人照看电传机的时候也能收到；用户可通过电传机互相交换意见。
因而使用起来很方便。
第四，文体自由。
文体可接近书信语言，不致引起对方误会；它还可分段，排列成条列式或表格式发出，可读性强。
国际商务英语函电范文
国际商务英语函电范文在国际中，通用的商务英语信函我们来了解一下吧。
下面是店铺给大家整理的国际商务英语函电范文，供大家参阅!国际商务英语函电范文：介绍信实例之一：Dear Mr. / Ms.,This is to introduce Mr. Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.We shall appreciate any help you can give Mr. Jones and will always be happy to reciprocate.Yours faithfully尊敬的先生/小姐，现向您推荐我们的市场专家弗兰克·琼斯先生。
他将因公务在四月15日到四月中旬期间停留伦敦。
我们将非常感谢您向琼斯先生提供的任何帮助，并非常高兴施以回报。
您诚挚的实例之二：Dear Mr. / Ms,We are pleased to introduce Mr. Wang You, our import manager of Textiles Department. Mr. Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season.We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.Yours faithfully尊敬的先生/小姐，我们非常高兴向您介绍我们纺织部的进口经理王有先生。
国际商务函电
目录
01 目录
03 2012版图书
02 2011版图书
《国际商务函电》是2001年大连海事学院出版社出版的图书。本书具有很强的实用性，内容与现代商界的实 际情况和发展密切相关，既有一般业务中所需的常识和操作方法，又包括了贸易界人士所亟须了解和掌握的贸易 本质及贸易内涵等大量内容。主要内容包括：函电部分共包括38封商务信函，从建立公司的业务开始，含有报盘、 递盘、确认、打包贷款、多式联运、现代物流、因特通讯、索赔、贸易纠纷的解决、售后服务、招投标等英文书 信，具有极强的实践性等。求职自传部分包括10封求职信。
2011版图书
国际商务函电书名:国际商务函电
作者:李爽
定价:￥33.00
ISBN:29
出版社:清华大学出版社
出版日期:2011-9-1
(一)内容简介
《国际商务函电》介绍国际经贸实务的中英文写作，紧密结合我国外经贸业务实际，总结和归纳了国际经贸 业务中的常用术语、常用短语、句型结构和缩略语，内容新，实用性强。全书共分为十四个单元，按照实际交易 程序介绍商务信函的写作方法，内容包括建立业务关系、询价、报价、还价、接受、开证、保险、租船订舱和索 赔等，另外还介绍了国际商务应用文的写法和合同或合约的阅读。每章的内容主要包括导读、样函、注释、常用 语句、写作指导和练习，书末附有答案。《国际商务函电》适合用作大学本科和专科生，独立学院和高职高专学 生及对外经济贸易工作人员的教材及自学参考书。
目录
Part1Letters Letter1BusinessSetup Letter2MarketingtheRefractoryMaterials Letter3MarketingtheChineseMaterials Letter4PotentialoftheChineseMaterials Letter5BauxiteandMagnesite ……
国际商务函电练习题 单证实务
词组翻译：(1) credit standing 信用状况(2) financial status 财务状况(3) be in strict confidence 绝对保密(4) modes of business 经营方式(5) open an account 开立账户(6) 小额交易small business engagement(7) 过额交易overtrading(8) 商业证明trade reference(9) 定额货代standing credit(10) 拖延付款delay payment(1) a trial order 试购订单(2) duplicate order 重复订单(3) outstanding order 未完成订单(4) close business 达成交易(5) order sheet 订货单(6) 第一次订货initial order(7) 存货清单stock lines(8) 接受订单accept an order(9) 取消订单cancel an order(10) 执行订单carry out an order(1) to cable a credit 电开信用证(2) to amend a credit 修改信用证(3) to extend a credit 延展信用证有效期(4) to increase a credit 增加信用证面额(5) recourse repudiation 拒绝偿还(6) 保兑信用证confirmed L/C(7) 可转让信用证transferable L/C(8) 有追索权信用证with recourse L/C(9) 信用证余额credit balance(10) 通过银行开立信用证to establish a credit through a bank(1) waterproof 防水(2) wooden case 木箱(3) In sound condition 完好无整(4) registered trademark 注册商标(5) packing instructions 包装要求(6) standard export packing 标准出口包装(7) 装箱单packing list(8) 以毛作净gross for net(9) 习惯包装customary packing(10) 中性包装neutral packing(11)适合海运的包装seaworthy packing(12)运输标志shipping mark(1) on sb.’s behalf 代表……(2) for one’s account 由某方付费(3) refer sb. to sth. 请……参看,参照(4) refund the premium to you 将保险费退还给你(5) in the absence of definite instructions 没有明确指示(6) 免赔率franchise(7) 保险费insurance premium(8) 办理保险arrange insurance(9) 保险凭证insurance certificate(10) “仓至仓”条款warehouse to warehouse clause (w/w clause)(1) demurrage rate 滞期费率(2) despatch money 速遣费(3) discharging port 卸货港(4) loading port 装货港(5) booking note 托运单(6) freight prepaid 运费预付(7) partial shipment 分批装运(8) 通知书准备就绪notice of readiness(9) 租船契约charter party(10) 唛头shipping mark(11)已装船提货on board bill of lading(12)班轮运输liner transport(13)运费到付freight collect(14)班轮运费表liner’s freight tariff(1) CCPIT 中国国际贸易促进委员会(2) on going into the matter 经调查此事(3) to hold no liability for sth. 不负责任赔偿(4) take up the matter 着手处理这个问题(5) at sb.’s disposal 由某人做主，由某人支配(6) make compensation for sb.’s losses 补偿某人的损失(7) 公正行the public surveyor(8) 不可抵抗force majeure(9) 仲裁裁决arbitration award(10) 无追索权without recourse(11)承担责任assume responsibility(12)国际贸易仲裁委员会foreign trade arbitration commission句子翻译：(1) 将与我们进行贸易往来的那家商行要我们向贵行了解有关他们的财务状况与信誉。
国际商务函电(第二版)unit11 Shipment
Part IV Cases study
Case 1
Task description
Jeff Shao, on behalf of Sums Trade Co., Ltd (herein called A Co., ltd) will send an email to Mr. Hunter from Hex Trade Co., Ltd. (herein called B Co., ltd) for explaining the reasons for shipping delay.
1) The consignor or the shipper 2) The carrier 3) The consignee .
Part II Writing skills
Step 1: To mention that the relative order or contract Step 2: To state the importance of immediate shipment Step 3: To urge the seller to ship the goods early Step 4: To wish the goods to arrive in good condition
Part III Key Sentence Patterns
1. How long does it take you to make delivery? 2. When can we collect the goods? 3. Our terms of payment are by irrevocable L/C payable by sight draft against presentation of shipping documents. 4. I'm very sorry for delay in delivery. 5. What sort of delivery periods did you have in mind? 6. When can you make the balance shipment? 7. We have booked a direct steamer, which is due to sail to your port next month. 8.We have to remind you that shipment of our Order No. 365 is rapidly becoming overdue.
国际商务函电课件Unit 11(2)
The most generally used method of payment in financing international trade is the letter of credit (abbreviated to L/C), which is reliable and safe for both sellers and buyers.
Specimen Letter 5:Urging 5: establishment of L/C
Dear Sirs Our Sales Confirmation No 043 covering your Order No. 311 We have contacted you several times regarding establishing the L/C. We regret to say we have not heard from you. You should be aware that failing to perform the obligations will mean violation of the contract. Here we have to remind you of the stipulations in our Sales Confirmation:
Additional conditions: 1.All charges outside our counter and any charges relating to reimbursement are for account of beneficiary. 2.Any cable charges relating to advice of discrepancy(ies), are for account of beneficiary. All documents must be presented for payment 15 days after the date of shipment. We hereby agree with drawers, endorsers and bona fide holders of the drafts that all drafts drawn under and in compliance with the terms of this credit will be duly honoured upon
国际商务英语函电
国际商务英语函电国际商务英语函电--International Business Correspondence Chapter 1A Genneral Enquiry and Its Reply Dear Sirs,Your firm has been recommended to us by the Haier Electrics Company,with whom we have done business for many years.We are intrested in your slectric typewriters for use in offices and shall be glad if you will send us acopy of your illustrated catalogue and cuurent price list.We are awaiting your prompt reply.Yours sincerely Susan Bloc Manager(A Reply)Dear Ms.Bloc,We welcome you for your enquiry of Feb.1 and thank you for your interest in our commodities.We are enclosing some copies of our illustrated catalogues and aprice list giving the details you asked for.We trust that you will agree that our products and price appeal to the most selective buyer.And we also allow aproper discount according to the quantity ordered.Thank you again for your interest in our products.We are loking forward to your order and you may be assured that it will receive our prompt and careful attention.Yours trul y,Li Ming Export Manager Useful Expressions 1.As we are in the market for.,we should be pleased if you would send us your best quotations.我方意欲购买.，如能报最优价，不胜感激。
国际商务英语函电Unit 11 Insurance
In international trade, the transportation of goods from the seller to the buyer is generally over a long distance by air, by land or by sea and has to go through the procedures of loading, unloading and storing. During this process it is quite possible that the goods will encounter various kinds of perils and sometimes suffer losses. In order to protect the goods against possible loss in case of such perils, the buyer or seller before the transportation of the goods usually applies to an insurance company for insurance covering the goods in transit.
2、保险险别 中国人民保险公司（PICC） 制定的中国 保险条款（China Insurance Clauses略称 C.I.C.）中的海洋运输货物保险条款
平安险（Free from Particular Average，FPA）
基本险别 水渍险（With Particular Average，WPA）
(Literal meaning: not liable for particular average)
国际商务函电第十一章Unit11 Terms ofPayment
Unit Eleven Terms of Payment(付款条件)
Sample Letter Ⅱ
敬启者： 感谢贵方7月21日来函，要求我们放宽付款条 件。 考虑到我们多年来良好的业务关系，我们决定 破例接受你方的建议。今后，我们将同你们做60天 期承兑交单。 希望我方上述让步可以增加你我双方之间的业 务。我们保证随时与贵方密切合作。 此致 敬礼
Unit Eleven Terms of Payment(付款条件)
New Words & Expressions
6. grant v.t. 准予，给予 We were granted permission to deliver the goods at a later time. 我们获准晚点交货。 We have decided to grant our customers easier terms of payment. 我们决定给予客户更加宽松的付款条件。
Unit Eleven Terms of Payment(付款条件)
New Words & Expressions
7. meet with one’s agreement 得到……的同意 We hope our proposal will meet with your agreement. 希望贵方能够同意我们的提议。 Their quotation met with their customer’s agreement. 他们的客户同意了他们的报价。
documentary collection (跟单托收) documents against payment (D/P)付款交单
documents against acceptance (D/A)承兑交单
国际商务函电知识点总结
国际商务函电知识点总结国际商务函电是指在国际贸易中，通过书面形式进行商务沟通的方式。
它是国际商务往来过程中非常重要的一部分，能够有效地促进交易双方之间的沟通和合作。
因此，掌握国际商务函电的写作技巧和注意事项对于开展国际贸易业务具有重要意义。
本文将从函电的形式、内容、语言、文化差异等方面对国际商务函电的知识点进行总结。
一、国际商务函电的形式国际商务函电包括信函、电报、传真、电子邮件等形式。
不同形式的函电在国际贸易中有着不同的应用场合和特点。
1. 信函在国际贸易中，书面信函是最常见的一种形式。
信函主要分为正式函件和非正式函件两种。
正式函件一般采用正式的格式，包括抬头、称呼、正文、结束语和签名等内容；而非正式函件则可以更加灵活，不受严格的格式限制。
在国际商务中，信函通常被用于正式的商务文件、往来函件、邀请函、介绍函等。
2. 电报电报是一种通过电信网络进行传输的书面通讯方式。
在国际贸易中，由于它的快速和安全性，电报常常被用于紧急情况下的通讯，如订单变更、紧急交易通知等。
然而，由于电报收发需要特殊设备和条件，所以在现代国际贸易中已经逐渐被其他电子通讯方式所取代。
3. 传真传真是一种通过电话线传输图片和文本的通讯方式。
在国际贸易中，传真可以用于发送合同、证件、报价单等文件，它能够快速传输文件并保障文件的完整性，但由于传真机的使用需要专门的设备，因此在现代国际贸易中也越来越少被使用。
4. 电子邮件电子邮件是目前国际商务中最常见的书面通讯方式。
它的使用方便、快捷、成本低廉，能够发送文本、图片、文件等不同形式的信息，因此在国际贸易中得到了广泛的应用。
电子邮件一般可以用于下订单、询价、报价、合同讨论等各种商务事务。
二、国际商务函电的内容国际商务函电的内容应该包括函电的开头、正文和结束语等部分。
1. 函电的开头函电的开头应当包括日期、抬头、称呼等内容，可以根据不同的正式或非正式通讯形式适当调整。
日期：在写信的时候，务必注意写明日期。
11国际商务函电
We have arranged for the production of the customized suits and planned to start as soon as the materials arrive. However, we well have to postpone the original offers from our customers owing to the poor quality of the clothing material you sent us. This is bringing us much inconvenience. Would you take them back and replace them with the one as we ordered? We allow you another 10 days to prepare them. If you cannot guarantee delivery for whatever reason before September 1, we should ask for a complete refund of the money and full compensation for all our costs. Your prompt cooperation will be beneficial to both of us. Sincerely yours,
Frankly yours,
Return
Useful Sentences
1. On examination，we found that the goods do not agree with/correspond to/conform to/tally with the original patterns/samples. 2. Upon examination, we found that many of the goods were severely damaged, though the cases themselves show no trace of damage. 3. The bulk of the goods delivered is not up to sample/does not conform to sample. 4. We have to/are compelled to/regret to complain about the serious/grave defects in the (goods) dispatched to us on July 7. 5. We are sorry/regret to say that the cargo has not turned out to our satisfaction. 6. A thorough examination showed that the broken bags were due to insecure/improper/negligent packing for which the suppliers are definitely responsible
高教社2023国际商务英语函电教学课件chapter 11
• 2. express appreciation of past experiences and/or regret at leaving; and; • 3. offer to assist with any work that you will be leaving undone or to help the person who
• 2. Continue by briefly stating your qualifications.
• 3. Showing enthusiasm, assure the employer that you are the person for the job. • 4. Conclude by requesting an interview.
Employment Correspondence
• Application letters • Follow-up letters • Testimonials • Resignation Letters
Application Letters
• A letter of application for a job is essentially a sales letter. In such a letter you are concern,
Miss Sharon Tan was employed as Shorthand Typist in this company's Sales Department when she left secretarial college in July 1999. She was promoted to my personal secretary in 2021 until she left the company in March 2021.
【精品】国际贸易 商务函电 英语版unit 11(可编辑
For letters from the exporter in reply to the importer’s request of insuring goods
1. Confirming We have received your letter requesting us to handle
国际商务函电Chapter 11 Shipment
11 .2 Specimen Letters (样函)
You may recall that we have time and again emphasized the vital importance of punctual shipment because these antique potteries and porcelain-ware are for display at an international exhibition to be held in Tokyo on July 9th . We think it absurd to dispute with you over the delay in shipment on the present occasion when time is so pressing. The only remedy for avoiding non-performance of the contract we signed with the exhibition administration is to send the goods by air at once and at any cost. Please permit us to say that your cooperation in this regard is mandatory, for failure to have the antique potteries and procelain put on display at the
为避免我方同展览管理部门签一署的合同不履行，唯一的补 救办法是将些货物立即空运，并不惜任何代价。
October，asking us to modify the previous arrangements for the shipment of the captioned order. We understand that instead of two equal shipments in January and February，2009， you now wish to have 80% of the goods shipped in November and the balance in December 2008.
国际商务函电11
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2、据我们所知,保险公司接受投保纸板箱装的货物的 偷窃、提货不着险。万一发生偷窃，你们可以放心， 保险公司将会给予赔偿。 So far as we know, insurance companies accept goods packed in cartons to be insured against TPND. In case of theft and pilferage, you may be assured that you will get indemnification from the insurance company concerned.
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3、纸板箱装的货物被窃的痕迹比木箱易于察觉，这将 有助于你们从保险公司那里得到赔偿。 The trace of pilferage are easier to be found out for the goods packed in cartons than in wooden cases. Therfore, they will help you to get compensation from the insurance company.
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We shall pack…in…instead of in …, as… 由于……，我们将用 包装来代替……包 （由于 ，我们将用……包装来代替 包装来代替 包 （2）提出有关 装。） ） 包装的参考意 In order to…, we would like to make the 见和解决办法 following suggestions for your consideration. 为了……，特提出以下意见供你方参考。） （为了 ，特提出以下意见供你方参考。） We hope to have your confirmation on the （3）表示希望 packing. ） 希望得到你方对此包装的确认。） 对方能够确认 （希望得到你方对此包装的确认。） 此包装意见和 We hope you will accept our packing and 办法 assure you of our sincere cooperation. 希望你方能够接受我方包装， （希望你方能够接受我方包装，并向你方保证 我方的合作诚意。） 我方的合作诚意。）
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Frankly yours,
rn
Useful Sentences
1. On examination，we found that the goods do not agree with/correspond to/conform to/tally with the original patterns/samples. 2. Upon examination, we found that many of the goods were severely damaged, though the cases themselves show no trace of damage. 3. The bulk of the goods delivered is not up to sample/does not conform to sample. 4. We have to/are compelled to/regret to complain about the serious/grave defects in the (goods) dispatched to us on July 7. 5. We are sorry/regret to say that the cargo has not turned out to our satisfaction. 6. A thorough examination showed that the broken bags were due to insecure/improper/negligent packing for which the suppliers are definitely responsible
Specimen Letters 3 Refusal to Request for Compensating for the Damaged Material
Dear Mr. Wilson, Every customer has a right to expect the best product and service from Caring Plastic Material. Every caring material is the result of years of experimentation. I have routed your letter of August 10th attached with photos to our production department. After careful inspection in our laboratory, we find that the materials Series 0150 you intended for refund were apparently exposed to a long-time sunlight. As we have noted from the beginning as well as mentioned in our advertising, Series 0150 cannot be shined for a long time.
Letter-Writing Guid
Objectives
Upon learning this unit, you should: know about the information to be covered in complaints, claims and adjustments. grasp all the important words and phrases.
国际商务函电
Business Letters
UNIT 11 COMPLAINTS, CLAIMS AND ADJUSTMENTS
UNIT 11 COMPLAINTS, CLAIMS AND ADJUSTMENTS
Objectives Lead-in Sample letter Useful Sentences
Return
Lead-in
On execution of a sales contract, both the seller and the buyer must abide by the terms and conditions of the contract and strictly perform their respective obligations. If one of the parties breaches the contract, the other may run into trouble, or suffer great losses. In this case, the affected party can either request the defaulter to make sure that such things will not happen again, which is known as a “complaint”, or request him to make up his losses according to the relevant provisions under the contract, which is called a “claim”. When the other party gets a complaint or claim, he may either grant an adjustment or reject it depending on the circumstances.
Return
Specimen Letters 1 Complaining about the Inferior Materials Dear Mr. Wang,
The consignment of the clothing materials we ordered on August 10 is not the quality as shown in the samples. The consignment arrived yesterday, but on checking the materials with the samples you sent us, we are surprised to find that they do not match each other. Their quality seems inferior to the samples, so they do not meet our customers’ requirement.
7. This delay is causing us serious inconvenience because we, in our turn, promised delivery on the strength of your assurance. 8. We reserve the right to claim compensation from you for any damage.
9. On the basis of Clause 18 of the Contract, we hereby place our claims before you as follows: 10. We believe this is a fair adjustment, and trust that it will be acceptable to you. 11. The document/evidence produced by you to support your claim are/is insufficient. Therefore, we cannot take your claim for compensation into consideration.
However, Series 2115 can withstand exposure to all sunlight. They share all the merits of Series 0150 and are sunlightproof and waterproof. They are also economical. If you need further details and any help we can offer on your selection, please call us at 01-45-4318188 or send us an e-mail at caringmaterial@
Specimen Letters 2 Adjustment for the Wrong Materials
Dear Clean Presley, The correct consignment of the clothing material will reach you within 20 days. I’m grateful for your letter dated September 1,. We’re sorry to learn that the clothing materials don’t match the sample. After careful examination, we found that we had misfilled your order and another order that was different from yours with only one letter. We have arranged for the correct consignment and it would arrive at you place by September 24. As compensation for the wrong delivery, I would like to provide you a 5% discount on this consignment, and I hope such an arrangement is satisfactory to you. Yours sincerely,