酒店服务英语
酒店服务英语
17、我领你去房间，好吗？ 、我领你去房间，好吗？ Shall I show you your room? 18、能告诉我您的房间号码吗？ 、能告诉我您的房间号码吗？ May I know your room number? 19、给您。 、给您。 Here you are. 20、您如何付账，是现金还是信用卡？ 、您如何付账，是现金还是信用卡？ How are you going to pay, in cash or by credit card?
道歉语
1、对不起。 、对不起。 I’m sorry. ’ 2、劳驾 打扰了。 打扰了。 、劳驾/打扰了 Excuse me. 3、对不起 这是我的错。 这是我的错。 、对不起,这是我的错 I’m sorry, it’s my fault. ’ ’ 4、抱歉让您久等了。 、抱歉让您久等了。 Sorry to have kept you waiting.
电话用语
1、早上好，**部门，我能帮你吗？ 、早上好， 部门 我能帮你吗？ 部门， Good morning, ** department. May I help you? 2、您需要留口讯吗？ 、您需要留口讯吗？ Would you like to leave a message? 3、您能再说一遍吗？ 、您能再说一遍吗？ I beg your pardon? 4、对不起，线路正忙，要不您过一会儿再打来？ 、对不起，线路正忙，要不您过一会儿再打来？ I’m sorry, the line is busy. will you call later? ’ 5、请不要挂断，我将为您接通。 、请不要挂断，我将为您接通。 Hold the line, please. I’ll put you through. ’
酒店常用服务英语
酒店常用服务英语1 Can /May I help you?/ What can I do for you?我能为您做些什么？/有什么可以帮您吗？2 ROOM RESERV ATIONS(客房预订部), May I help you?客房预订部，有什么可以帮您吗？3 May I have your name /phone number?能告诉我您的姓名吗？/电话号码吗？4 We'll be expecting you next Tuesday.我们下星期二恭候您的光临。
5 At what time will you arrive?/ What time will you be arriving?您大概几点到（抵店）呢？6 From which date and for how many nights?您需要预定哪天的房间，大概住几完呢？7 How long do you intend to stay?您预计要住几天？8 One moment please, sir. Yes, we can confirm 10 double rooms for 34 days.先生，请稍等。
是的，我们有10个双人间可以住34天。
9 Which kind of room would you prefer? /What kind of room do you want?您需要哪种类型的房间呢？10 We have double rooms at 100 dollars and 150 dollars, which wouldyou prefer?我们的双人间有100美元一晚的和150美元一晚的，您需要哪一种呢？11 Would you tell me the rate per night for a single room with a bath?您能告诉我带浴室的单人间是多少钱一晚吗？12 How much is a double with a bath , please?请问带浴室的双人间多少钱？13 We are for 10 percent discount for good preservation(?), sir.先生，我们可以给你10%的折扣。
客房常用英文带翻译
客房常用英文带翻译常用客房英文及翻译。
在酒店住宿期间，客房是我们最常待的地方之一。
因此，了解客房常用的英文词汇是非常必要的。
以下是客房常用英文及翻译：1. Room service 客房服务。
Room service refers to the service provided by the hotel staff to deliver food, beverages, and other items to the guest's room.客房服务是指酒店员工提供的向客人房间送餐、饮料和其他物品的服务。
2. Housekeeping 客房服务。
Housekeeping refers to the service provided by the hotel staff to clean and maintain the guest's room.客房服务是指酒店员工提供的清洁和维护客人房间的服务。
3. Check-in 入住。
Check-in refers to the process of registering at the hotel and receiving the room key.入住是指在酒店登记并领取房间钥匙的过程。
4. Check-out 退房。
Check-out refers to the process of leaving the hoteland settling the bill.退房是指离开酒店并结算账单的过程。
5. Room type 房型。
Room type refers to the different types of rooms available in the hotel, such as single, double, twin, suite, etc.房型指酒店提供的不同类型的房间，如单人房、双人房、双床房、套房等。
6. Amenities 设施。
洒店服务英语大全
洒店服务英语大全
Apologizing 道歉
• I apologize for being late. • 我来晚了, 我很抱歉.
洒店服务英语大全
Apologizing 道歉
• I apologize for the delay. • 给您迟了, 我很抱歉.
• 外币兑换处在大堂, 女士/先生. 我来给您 带路.
洒店服务英语大全
Showing the Way 给客人指路
• Please go straight along the corridor, your friend is waiting for you there.
• 请您一直向前走, 您的朋友在那边等您.
• 大宴会厅在二层, 是一个婚礼聚会的好地 方.
洒店服务英语大全
Hotel Service Information 介绍酒店服务
• The function room is to the right. You may have conferences or meetings there.
• 多功能厅在那边. 您可以在那里开会.
• Good Morning, Sir/Ma’am
• 早上好，先生/女士
洒店服务英语大全
Greetings 问候
• For the return guest, we say: 对于那些回 头客/熟客：
• Good Morning, Mr./Mrs. … • 早上好，…… 先生/女士
• (称呼他们的名字)
洒店服务英语大全
Apologizing 道歉
• I am sorry. I am late. • 我很抱歉, 我迟到了.
酒店英语服务礼貌用语
酒店英语服务礼貌用语酒店是一个提供住宿、餐饮和其他服务的场所，因此，为了给客人提供良好的体验，酒店员工需要具备一定的英语服务礼貌用语。
以下是一些常用的酒店英语服务礼貌用语，帮助员工与客人进行沟通和交流。
1.欢迎客人- Good morning/afternoon/evening! How can I assist you?2.询问客人需求- How may I help you?- Is there anything I can assist you with?- Can I help you with anything else?3.提供住宿信息- Our hotel has different room types available for you to choose from.- We have single rooms, double rooms, and suites.- Each room is equipped with modern amenities such as air conditioning, TV, and free Wi-Fi.- Our hotel also offers room service, laundry service, and wake-up calls.4.接待客人- May I have your name please?- Can you please fill in this registration form?- Here is your room key.- The elevator is on your right/left.5.向客人提供额外信息- The swimming pool is located on the third floor.- The breakfast buffet is served in the dining hall from 7 am to 10 am.- The gym is open 24 hours a day.- The hotel provides a shuttle service to the nearby attractions.6.帮助客人解决问题- I apologize for the inconvenience. Let me solve it for you right away.- I will make sure to address this issue immediately.- Please allow me to find a solution for you.- Thank you for bringing this to my attention, I will take care of it.7.对客人的感谢和赞美- Thank you for choosing to stay with us.- We appreciate your business.- Your feedback is greatly valued.- We are delighted to have you as our guest.8.打招呼- Good morning/afternoon/evening!- How is everything going today?- How was your day?9.提供服务建议- Our concierge can provide you with information about local attractions.10.在客人离开时道别- Have a pleasant day!- Thank you for staying with us. We hope to see you again soon.- If you need anything else, please don't hesitate to ask.- Safe travels!除了以上的常用礼貌用语，酒店员工还应该学会主动倾听客人的需求、提供帮助和解决问题。
酒店专业英语外语
酒店专业英语外语指的是在酒店行业中使用的专业英语词汇和表达方式。
以下是一些常见的酒店专业英语外语示例：1. 酒店服务：- Front desk（前台）- Check-in（办理入住手续）- Check-out（办理退房手续）- Room service（客房服务）- Housekeeping（客房清洁服务）- Concierge（礼宾服务）- Bellhop（行李员）- Porter（搬运工）2. 酒店设施与房间类型：- Single room（单人间）- Double room（双人间）- Suite（套房）- Twin room（双床间）- Executive floor（行政楼层）- Gym（健身房）- Spa（水疗中心）- Pool（游泳池）3. 餐饮服务：- Restaurant（餐厅）- Buffet（自助餐）- A la carte（点菜）- Menu（菜单）- Waiter/waitress（服务员）- Chef（厨师）- Bar（酒吧）- Room service（客房送餐服务）4. 会议与活动：- Conference room（会议室）- Banquet hall（宴会厅）- Event planning（活动策划）- Audiovisual equipment（音视频设备）- Catering（餐饮服务）- Delegate（代表）- Keynote speaker（主讲人）5. 预订与取消：- Reservation（预订）- Availability（可用性）- Occupancy rate（入住率）- No-show（未到）- Cancellation（取消）- Confirmation number（确认号码）- Deposit（押金）这些只是酒店专业英语外语的一部分，实际上酒店行业中的专业术语和表达方式非常丰富。
酒店业常用英语
酒店业常用英语一、前台接待英语1. Hello, welcome to our hotel. 你好，欢迎来到我们的酒店。
2. How many people are there in your group? 您的团队有多少人？3. Would you like to make a reservation? 您想预订房间吗？4. We have a double room available for you. 我们有一间双人房可供您使用。
5. Here is your room key. 这是您的房间钥匙。
6. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗？7. Please let us know if you need anything else. 如果您需要其他任何东西，请告诉我们。
二、客房服务英语1. Good morning, is there anything else you need? 早上好，您还需要其他东西吗？2. Would you like a wake-up call? 您想要叫醒服务吗？3. Your breakfast has been delivered to your room. 您的早餐已经送到您的房间。
4. Please let us know if there is anything wrong with your room. 如果您的房间有任何问题，请告诉我们。
5. We will send someone to clean your room in a few minutes. 我们会在几分钟内派人去打扫您的房间。
三、餐饮服务英语1. Do you have a reservation for dinner? 您有预订晚餐吗？2. Would you like to be seated in the main dining room or the private room? 您想在主餐厅还是包间就餐？3. Here is the menu. 您看菜单。
《酒店服务英语》——02 Reception Service前台服务
①（在旅馆、机场等）登记，报到 Have you checked in at the hotel yet? 你在酒店登记住宿了吗？ The friends we had invited did not check in until Saturday. 我们邀请的朋友直到星期六才到达。 ②接收并登记(归还物品) I put the books on the library desk，and the librarian checked them in. 我把书放在图书馆的柜台上，图书管理员验收了这些书。
①n. 符号，记号 ,指示牌，广告牌 make a sign 做个记号 a road/traffic sign 道路 / 交通标志
②n. 迹象；征兆；预兆 There's no sign of rain. 没有下雨的迹象。
③v. 签（名）；署（名）；签字；签署 Please sign your name on each check and show me your ID. 请在每张支票上签名，并出示您的身份证。
15. Can you sign here, please. 您可以在这里签字吗？
Unit 2 Reception Service 前台服务
• Jim: OK. • Clerk: Would you like me to call a taxi for you? • Jim: No, thanks. • Clerk: Do you need any help with your luggage?16 • Jim: No, I’m fine, thanks. • Clerk: Have a good trip.17 • Jim: Thank you. Goodbye. • Clerk: Goodbye.
酒店基础礼貌服务英语
• ※ Useful Words and Expressions: • 1) Welcome .
• 2) That’s all right. • 3) It is my pleasure.
四、 打扰客人之前，要提示客人
• — “打扰了……”“Excuse me…” • 这个情形可能包括诸如：打断客人谈话，为客
• 当你对客人的询问不肯定时：
• — “对不起，我不太确定。 如果您能等一会，我马上去 查找。”
• “Sorry, I am not sure. If you wait a minute, I’ll try to find out.”
十三、当你请求客人做某事时：
• — “您可以（在这里签名）吗？” “Could you (sign here)?”
• — “请稍等一会儿。”“Just a moment, please./Wait a minute, please.”
• — “我一会儿就来。”“I will be back in a moment.” • ﹡再返回客人身边时，对久等的客人说抱歉： • — “对不起，让您久等了。”“Sorry to have kept
十二、礼貌地回应客人的请求或询问
※当你能满足客人要求时，要马上采取行动：
• — “好的，小姐/先生，我马上拿给您。”
•
“Certainly, madam/sir. I will get it right
away.”
• — “是的，小姐/先生，我马上帮您处理。”
•
“Yes, madam/sir. I will take care of it at
ahead.” • — “请向右转/左转。”“Please turn right /
《酒店服务英语》—06 Housekeeping Service客房服务
to school. 步行去学校花了我二十分钟的时间。
• Clerk: It’s my pleasure.8
5. I’m not really sure. 我不太确定。
6. You would know how long it takes to drive there from the hotel, wouldn’t you? 你知道从 酒店开车到那里要多长时间，不是吗？
A. Wake-up call service. B. Business service.
C. Bell service.
D. Reservation service.
(2) In Dialogue 1, which room is the guest in?
A. Room 2307.
B. Room 1909.
Module 2 Housekeeping Service 客房服务
• John: That means that I’ll have to be on the road by 6 o’clock.10 • Mary: That’s right. • John: In that case, I would like you to call me at 5:00. • Mary: OK, so we will wake you up at 5:00 tomorrow morning.11 • John: Thanks. • Mary: You are welcome.
mean v. 意思是；意味着 mean to do sth. 打算做某事 mean doing sth. 意味着……
10. That means that I’ll have to be on the road by 6 o’clock. 意思是说我明天早晨6点前就要出发。
酒店服务英语ProjectBuffetandCoffeeShopService
Enhanced communi…
Clear communication between team members and clients is crucial to ensure project success.
Recommendations for Future Improvements
Project planning…
酒店服务英语包括前台接待、客房服务、餐饮服务、商务服务等各个方面，具有专业性、规范性、灵活性的特点。
Hotel Service English Language Usage
酒店的自助餐区和咖啡厅是酒店服务的重要场所，也是客人体验酒店服务的重要环节。
自助餐区和咖啡厅提供的服务和氛围对客人的满意度和忠诚度有重要影响。
Project Buffet and Coffee Shop Service
Buffet restaurant service
Coffee shop service
Project objectives and goals
Literature Review
02
酒店服务英语在酒店行业中具有广泛应用，是客人与酒店员工之间沟通的重要工具。
Investigate relevant research to understand the current situation of buffet and coffee shop service in hotels.
Conduct field research, including observations, interviews, and questionnaires to collect data.
Instruction on how to greet guests, take orders, handle complaints, and other customer service skills.
酒店服务英语(第二版) 教学课件Project 3 Health Care Service-ZHOU
干性肤质
gentle
温和的Βιβλιοθήκη oily skin油性肤质
treatment
修护
normal skin
中性肤质
refine
焕肤
sensitive skin
敏感性肤质
ENGLISH FOR HOTEL SERVICE
Reading
21世纪高职高专规划教材·旅游与酒店管理系列
Task 1 Read and Interpret the following speech from English into Chinese
美容方案详细介绍 身体按摩是一种非常流行的美容方式，各式各样的技术的介入及美容产品的应用使得人们的身心都得到了 放松，肌肤重新焕发光彩。 面部按摩可以通过按摩刺激肌肤，让客人更加放松，从而恢复肌肤活力，让肌肤在每天的日晒和接触化学 物质后可以恢复最佳状态。 美甲又指手部美容，包含修剪指甲，去死皮和指甲抛光等项目。 修指甲指的是足部护理，包含修剪指甲，软化或去除老茧。除此以外，美容沙龙还提供蜜蜡脱毛和拉线脱 毛等服务。
你知道什么是桑拿浴么？对很多人来说桑拿是一种最舒适、最奢侈、最愉悦身心的清洁体验。人们在洗桑拿 的时候会感到非常温暖和放松。桑拿可以分为两种:传统桑拿和红外桑拿。桑拿浴不仅有助于清洁身体、治疗 疾病、放松身心，还让人们享受到其它的一些乐趣。芬兰一直被认为是桑拿浴的发源地，那里的人们享受着 桑拿带来的乐趣。在芬兰，家家户户在周末的时候都会和亲朋好友洗桑拿，这被称之为桑拿晚会，尽管规模 不大。洗桑拿的时候请带上毛巾、肥皂或浴液或一件干净的换洗衣物或内衣。首先脱衣淋浴，然后再洗桑拿。 将水泼到烧的通红的石头上，热气四散开来，汗水流了下来。然后你可以洗个澡，再来一次。如果桑拿室旁 有湖的话，你还可以跳进湖中，尽情尽兴地来一次冷水浴。
《酒店服务英语》—03 Concierge Service礼宾服务
9.It’s about 45 minutes if the traffic is OK. 如果交通状况良好，大约需要45分钟。
①n. 交通 [u] Most of big cities suffer from traffic jam. 大多数大城市都饱受交通堵塞之苦。 ②v.在……上通行；来来往往 This is the most heavily trafficked highway in the state. 这是该州交通最繁忙的一条公路。 ③traffic jam塞车,交通拥塞 traffic light 交通灯，红绿灯 air traffic 空中交通；空运 traffic control 交通管理，交通管制 traffic signal 交通信号
Unit 3 Concierge Service 礼宾服务
Dialogue 2 • Doorman: Madam, can I help you? • Guest: Could you call me a taxi?3 I have just checked out. • Doorman: Yes, madam. Where will you go? • Guest: The airport. • Doorman: Just a moment, please. The taxi is waiting for
酒店服务 英语作文
酒店服务英语作文Hotel Service。
Hotel service is an essential part of the hospitality industry, which plays a crucial role in ensuring the comfort and satisfaction of guests during their stay. A good hotel service not only provides a comfortable and clean environment but also offers personalized andattentive care to meet the diverse needs of guests.First and foremost, a good hotel service should provide a clean and comfortable environment for guests. This includes well-maintained rooms, clean and fresh linens, and a pleasant atmosphere. The cleanliness and comfort of the hotel room are the basic requirements for guests, and it is the foundation of a good hotel service. In addition, a good hotel service should also provide a variety of amenities and facilities to enhance the guest experience, such as a fitness center, swimming pool, spa, and restaurants.Moreover, a good hotel service should offer personalized and attentive care to meet the diverse needs of guests. This includes providing excellent customer service, anticipating the needs of guests, and offering personalized services to make their stay more enjoyable. For example, hotel staff should be well-trained to provide friendly and professional service, and they should be able to assist guests with any requests or concerns they may have. In addition, hotels should also offer special services such as room service, concierge service, and personalized welcome amenities to make guests feel valued and appreciated.Furthermore, a good hotel service should alsoprioritize the safety and security of guests. This includes implementing strict safety and security measures, such as 24-hour security, surveillance cameras, and emergency response protocols. Guests should feel safe and secure during their stay, and the hotel should take all necessary precautions to ensure their well-being.In conclusion, hotel service is a crucial aspect of thehospitality industry, and it plays a significant role inthe overall guest experience. A good hotel service should provide a clean and comfortable environment, personalized and attentive care, and prioritize the safety and securityof guests. By offering high-quality service, hotels can create a positive and memorable experience for their guests, which can lead to customer loyalty and repeat business. Therefore, it is essential for hotels to prioritize their service quality and continuously strive to exceed the expectations of their guests.。
酒店常用服务英语
酒店常用服务英语1 Can /May I help you?/ What can I do for you?我能为您做些什么？/有什么可以帮您吗？2 ROOM RESERV ATIONS(客房预订部), May I help you?客房预订部，有什么可以帮您吗？3 May I have your name /phone number?能告诉我您的姓名吗？/电话号码吗？4 We'll be expecting you next Tuesday.我们下星期二恭候您的光临。
5 At what time will you arrive?/ What time will you be arriving?您大概几点到（抵店）呢？6 From which date and for how many nights?您需要预定哪天的房间，大概住几完呢？7 How long do you intend to stay?您预计要住几天？8 One moment please, sir. Yes, we can confirm 10 double rooms for 34 days.先生，请稍等。
是的，我们有10个双人间可以住34天。
9 Which kind of room would you prefer? /What kind of room do you want?您需要哪种类型的房间呢？10 We have double rooms at 100 dollars and 150 dollars, which wouldyou prefer?我们的双人间有100美元一晚的和150美元一晚的，您需要哪一种呢？11 Would you tell me the rate per night for a single room with a bath?您能告诉我带浴室的单人间是多少钱一晚吗？12 How much is a double with a bath , please?请问带浴室的双人间多少钱？13 We are for 10 percent discount for good preservation(?), sir.先生，我们可以给你10%的折扣。
酒店餐饮服务常用英语
酒店餐饮服务常用英语一、Receiving a Guest in Restaurant 餐厅款客服务1. Good afternoon，sir. Welcome to our restaurant. Do you have a reservation?下午好先生，欢迎光临我们餐厅，请问您有预订吗?2. How many people are there in your party?你们一共几个人?3. Would you please come with me?请您跟我来，好吗?4. Please step this way.这边请。
5. Will this table be all right?这张桌子可以吗?6. Would you like to sit near the windows?您是否喜欢靠窗坐?7. Where would you like to sit?您希望坐在哪?8. You can sit where you like.您可以随便坐。
9. I’m sorry，that table is already reserved.对不起，那张桌子已经预订出去了。
10. Your table is ready now，sir. Thank you for waiting.先生，您的桌子已准备好了，谢谢您久等了。
11. We can seat your party now，sorry to have kept you waiting.我们现在可以安排你们就座了，对不起让你们久等了。
12. Here’s the menu.这是菜单。
13. I’m sorry，the restaurant is full now. We can seat you in 20 minutes.对不起，现在餐厅已坐满，20分钟候我们可以安排您入座。
14. You can wait in the ba r if you like and we’ll call you when we have a table.如果您愿意，可以在酒吧等一等，我们有了桌子会去请你的。
酒店服务英语PPT
目录
• Introduction • Basic knowledge of hotel service English • Front desk service English • Room Service English • Catering Service English
目录
• Other Service English • Methods and suggestions for improving hotel
service English proficiency
01
Introduction
Purpose and background
Purpose
The purpose of Hotel Service English is to provide hotel staff with the necessary language skills to communicate effectively with guests from around the world, ensuring a high level of customer satisfaction and service quality
Suggesting dining options
"For dining, we have several restaurants in the hotel. Additionally, there are many excellent restaurants nearby by that I can recommend."
• Builds Trust and Confidence: Effective communication in English helps to establish trust and confidence between hotel staff and guests, as it demonstrates a level of professionalism and commitment to improving high quality service
《酒店服务英语》 —01 Front Office Service 前厅服务
Unit 1 Reservation Service 预订服务
Unit 1 Reservation Service 预订服务
Dialogue 2 • Clerk: Good afternoon, Garden Hotel. How can I help you? • Linda: Hi, there. I’d like to book a room for next weekend, please.6 • Clerk: Okay, sure. How long will you be staying?7 • Linda: Two nights. • Clerk: Okay. Is that from 13th to 15th December? • Linda: Yes, that’s it. • Clerk: That should be no problem. What kind of room would you like? • Linda: A double room, please, with an en-suite bathroom. • Clerk: Okay, that’s fine. We have a double room on the 6th floor with a fantastic view over the River
Dialogue 3 • Clerk: Reservations. What can I do for you? • Guest: Canadian Academic Exchange Group will visit Shanghai
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5）Here is your bill .Would you like to check it? 这是你的账单，请过目。 6）Here is your change. 这是找 您的钱 。 7）Have a nice trip. 旅途愉快。 8）Good-bye and hope to see you again. 再见，希望再见到你。
6、Check-out（结账退房）
1）May I have your room card（room number), please? 请给我你的房卡( 房号） 2）Just a moment, please. 请稍等。 3） How would you like to pay?/How would you like to your payment? 你要怎样付账？ 4）I’d like to pay in cash （ by credit card）. 我付现 金 （ 用信用卡）。 • .
ruising.butterfly hotel
• A: Just a moment, please. … Yes, Mrs. Tina White, a suite, three nights. Could you fill out the registration card? • B: All right. • A: May I see your passport? • B: Here you are. • A: Thank you, Mrs. White. Your room is 1221. A bellboy will take you up and show you to your room. Enjoy your stay.
Dialoge
• A: Good afternoon, madam. May I help you? • B: I’d like to check in, please. • A: Do you have a reservation with us? • B: Yes, I made the reservation yesterday. • A: May I have your name? • B: Tina White. Reservation is for a suite for three nights.
Ruising.butterfly
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Ruising.Butterfly hotel
Everyday English(常用表 达)
1.Addressing（称呼） • first name / given name 名字 surname / family name / last name 姓 • full name 全名 • 英语中人名的顺序为 “名字+姓氏” • name and initials姓名缩写 • 如：Brown T.E. • Yi Jianlian 缩写为 JL Yi
Dialoge
• A: Morning, may I help you? • B: I’d like to check out now. • A: Your name and room number, sir? • B: William Brown, room 1224. • A: Wait a moment, please. ….Your bill totals 600 yuan. Would you like to check?
Hale Waihona Puke • • • •A: May I have your name, please? B: William Newman. A: How do you spell it? B: W-I-double L-I-A-M, William, N-E-WM-A-N, Newman. • A: Thank you, Mr. Newman. Your reservation is confirmed. We look forward to your coming
2.Months ，week & weather
• January 一月 February 二月 March 三月 April 四月 • May 五月 June 六月 July 七月 August 八月 • September 九月 October 十月 November 十一月 December 十二月 • -- What’s the date today? 今天几号？ • -- Aug. 17th Oct. 1 = National Day • （国庆节）
英语中常用的称呼语
1）对男士的称呼，常用 Mr.加上姓氏, 如：对John Brown 先生应称为 Mr.Brown（布朗先生）
2）对女士的称呼，常用Mrs. Miss 或 Ms. 对不同的对象应使用 不同的称呼：
对已婚女性用Mrs.+其丈夫的姓 如：Mrs. Brown（布朗夫人）
对未婚女性用Miss +姓氏 如：Miss Brown（布朗小姐）
Clerk（人员）
• operator（总机，接线员） receptionist（接待员） • cashier（收银员） • roommaid / room attendant（客 房服务员） • repairman（维修工） • waiter / waitress （餐厅男、女服 务员） • cook （厨师） chef （大厨） • barman / bartender （酒吧服务员）
Dialoges （对话）
• (A) • A: Butterfly Hotel. May I help you? • B: Yes, I’d like to book a room, please. • A: For what dates, please? • B: From Mar. 3rd to 7th. • A: What kind of room would you like? • B: A single room, please.
• A: Hold the line, please. I’ll check it up for you. … Thanks for waiting. Yes, we have single rooms available on those days. • B: Thanks. What’s the rate per day? • A: 520 yuan for the standard ones and 580 yuan for the deluxe ones. Which would you prefer? • B: I’d prefer a deluxe single.
4.Reservation / booking （预定）
• • • • • • • • • Sentences（句子）: 1）May I help you? 您需要帮忙吗？ 2）For what dates? / For how long? 您要订哪一天的房？/ 要住几天？ 3）How long do you want to stay here? 您要住几天？ 4）Do you want a single room or a double room? 您要单人房还是大床房？
9）I hope you will enjoy your stay in our hotel. 希望您入住愉快。 10）Please don’t leave anything behind. 请不要遗忘您的东西。 11) Is there anything else I can do for you? 有什么能为您效劳吗？ 12) There is a washroom at the end of the corridor. 洗手间在走廊尽头。
Clerk（人员）
• general manager（总经理） • assistant general manager （副总经理） • department manager（部门经 理） • assistant manager（大堂副理) • supervisor(主管） captain（行李房领班） • doorman(门童） bellman / bellboy （行李员）
对婚姻状况不明的女性用Ms.+姓氏 如：Ms.Brown（布朗女 士）
3)在不知道客人姓名时，男士称sir （先生），女士称madam或 Ma’am （女士）
For Example: 1) Good morning ,sir /madam. 2) Nice to see you, Mr. Wang. 3) I’m sorry, Ms. Smith. 4) Good-bye, Mrs. White. 5) This way, please ,sir.
• • 5)-What kind of room would you like? • 您想要什么房间？ • -A standard room.（标准间） • （A twin-bed room 双床间 / A single room单人间 / A double room 大床间/ A suite 套房） • 6）For a single room the price would be 35 dollars. • 单人间的价格是35美元。 • The room rate is 518 yuan pernight include two breakfast. • 房价是518元/晚，房价含两份早餐。
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5) What’s your nationality, please? 请问你的国籍？ 6）Could you sign your name please ? 请签名。 7）Your room number is 821 on the eighth floor. 您的房间 是8楼的821 8）Here is your key card. 这是您 的匙牌。
5. Check-in （入住登记）