酒店英语A(前厅部)

---- 第一节Reservation 预订服务

Ⅰ.New words &expressions

1. Confirm [kən’fə:m ] v.

2. Refuse [ri’fju: z] v

3.recommend v recommendation

4. Shower n

5.situate

6.enclose

7.deposit v/n depositor deposition

8. Advanced deposit

9.a trade fair

10.ETA：Estimated time of arrival 11.Gtd: guaranteed booking

We provide a 5-year guarantee against rust.

12. White Sw a n Hotel 13. Receipt n 14.Cancellation

15. Engage ~ in an

Ⅱ. Reservation procedures

Ⅲ. Dialogs

(一) Accepting a Reservation

（C=clerk B=Bill Jackson）

Mr. Bill Jackson wants to make a room reservation for himself.

C: Good morning. This is Room Reservation. May I help you?

B: Yes, I‘d like to reserve a room.

C: Thank you sir. For which date?

B: From June 6

C: May I know for how many nights?

B: For two nights.

C: How many people are there in your party, sir?

B: Just myself.

C: Which kind of room do you prefer, a single or a double?

B: A double, please.

C: Could you hold the line please? Just a moment please.

Thank you for waiting, sir. We have a double at 560 Yuan and another at 680 yuan. Which would you prefer?

B: I’ll take the one at 680 Yuan.

C: May I have your name and telephone number?

B: It’s Bill Jackson, 066-5589328

C: Thank you, Mr. Jackson. I’d like to confirm your reservation. A double room at 680 Yuan per night for two nights from June 6th to 8th. My name is Jane Lee. W e look forward to serving you.

(二) Refusing a Reservation

(C=Clerk, G=Guest)

C: Good morning, Room Reservation. May I help you?

G: I want to make a reservation for a twin room.

C: For when, sir?

G: October18th.

C: One moment, please. Let me check our list.

I’m sorry, sir. I’m afraid our hotel is fully booked on that day. Is it possible for you to change your reservation date?

G: No, that’s not possible. Can you recommend another hotel that won’t full up?

C: Certainly, sir. Y ou can try the White Swan Hotel.

G: Thank you very much.

C: Glad to be of service.

(三)A Confirmation Letter

Dear Sir,

This letter is to confirm my fax and your answer of today in which you agreed to reserve two separate rooms with shower and bath, full pension, from 12th June to 20th June inclusive for Mr. P. R. Dell and Mr. A. Newsome, who will be attending the Fashion Trade Fair in Milan.

Could you make sure that the rooms are situated at the back of the hotel , not as the rooms they were given last year, overlooking the main road, and rather noisy? I am enclosing a banker ’s draft for ＄80 as a deposit. Could you please acknowledge the receipt?

Y ours sincerely ,

Jack Milton.

Writing skills:

书信的格式通常包括：信头、称呼、正文、客套语和署名等部分。

另外：在书信格式特别是商务信函格式上常用的主要有以下两种布局：

1）缩进式（Indented Style ）

缩进式私人信函的信头右对齐，其余与商务信函的格式相同。

2）齐头式（Blocked Style ）

b.