QSA checklist 品质系统稽核项目

COR.WWP.SQ.0003'Rev 2.1.xls
Dell Confidential
Dell Confidential
有任何流程可以確保客戶所承認工程上的變更是可行的?
QUALITY SYSTEMS AUDIT CHECKLIST modifications follow customer-specified ECO numbering and marking requirements? 13.15 Is there process to ensure product
13 : Field Services
QUALITY SYSTEMS AUDIT CHECKLIST
Avg score : Subtotal :
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﹞ ﹞ Counts : ﹝ ﹞
Score Yes=1No=0 N/A=X
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Remarks COR.WWP.SQ.0003'Rev 2.1.xls
Document and Process Control (文件流程管理) 13 Does supplier's component level repair facility comple with ISO 9000, IPC or equivalent industry standards? 供應商維修零件的設備等級是否符合ISO 9000,IPC或其他同等級之工業標準？ 13 Is there a quality manager with supporting infrastructure responsible for field service quality? 是否有安排品質經理來支援負責最基本(礎)的視域服務品質？ 13 Are repair and troubleshooting procedures(I.e., Diag Trees) documented and under rev control? 解決克服問題的資料有無書面化(EX.樹枝圖)並作更新管理？ 13 Is there a notification process for procedure or product excursions/escapes? 是否有程序或產品生產流程/流出之通知流程？ 14 Is there a process to scrap units returned multiple times as field failures? 是否有報廢判退多次不良品的流程？ 14 Is there a process to address the disposition of field failures that cannot be duplicated? 是否有敘述無複製的不良品之處理流程？ 14 Does supplier processes allow for unique handing, packaging, and marking requirments? 供應商流程是否允許特定處理、包裝及要求？ 14 Is there a documented continuous improvement plan to reduce warranty costs and improve customer experience? 是否有書面化的持續改善計劃來減少擔保成本和增進客戶經驗? Engineering Control (工程管制) 14 Do you have new product and first article introduction process? 是否有新產品和首件的導入流程? 13.10 Can supplier demonstrate the capability to perform component level failure analysis and identify root cause? 是否有簡介供應商零件不良分析和定義不良原因的能力？ 13.11 Do you have a Field Service quality, repair and test plan (a"Service Plan")? 是否有視域服務品質，修補和測試計劃 ("服務計劃")？ 13.12 Is there a process for repair and mantenance of test equipment? 是否有測試設備的修理及維護的流程? Engineering Change Management (工程變更管理) 13.13 Is there a process defined such that no modification to the Product occurs without Customer's prior written consent? 有任何流程規定在無任何客戶書面同意前，產品不得做任何修改？ 13.14 Is there a process that ensures all customer-approved engineering changes are implemented?
有任何流程是可以確保任一產品修正是遵循客戶所指定ECO之編號與特定的要求？ 13.16 Is there a notification procedure for process changes? 如何通知製程上的變動？ 13.17 Are adequate controls in place to ensure products are at the minimum shippable rev prior to shipment? 在出貨時是否有適當的最小出貨量控制？ Out-of-Box Audit (外部稽核) 13.18 Does supplier conduct an Out of Box Audit (OBA) for all field service product? 是否以OBA來管理所有產品？ 13.19 Does the OBA validate both functional and cosmetic Product requirements? OBA在產品功能和外觀要求是有具有法律效力？ 13.20 Does supplier's OBA sampling pplan have a statistical basis? 供應商的OBA抽樣計劃是否有統計準則？ 13.21 Does supplier conduct an Out of Box Audit (OBA) for all field service product? 供應商是否對所有的產品都施行OBA？ Data Management (資料管理) 13.22 Does the supplier have a documented classification and tracking criteria for customer and supplier induced damage? 供應商對於客戶或供應商所產生的錯誤有著文件的分類或追溯準則？ 13.23 Does the supplier have the capability to capture and measure repeat failures? 供應商是否有能力去捕捉及衡量重覆性？ 13.24 Does supplier's IT capabilities support an extranet system (Valuechain) for communicating B2B? 供應商的資訊系統是否有支援B2B的外部系統？