商务英语-礼仪

Etiquette & Protocol

•I am Joe.

•Let’s work together to improve your English skills.•China is my home now.•I am here to help you

succeed.

What is Etiquette?

•In today’s world, social and professional boundaries are often questioned.The current business and social arenas are not only multicultural, but are multigenerational.

•Etiquette is the social behavior, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life.

Is this proper workplace

etiquette?

Dealing with foreigners

What is Protocol?

•A protocol is a

set of

guidelines or

rules.

•People are

expected to

follow them in

any public

situation.

The Dos and Don'ts of Business Clients (Customers)

Relations and Entertaining

•Entertaining clients is not as easy as it sounds—it's not just fine dining and attending enjoyable events. •Entertaining clients means impressing them in a unique manner outside of the office.

•Although you may not be in the office while entertaining a client, office-like behavior still applies.

Things to do •Choose activities that are

specifically targeted for

individual clients.•Customize(定制) what you

do with your clients, depending on their interest. •If you don't know what interests your clients, don't

be hesitant(犹豫的) to ask,

''What do you like to do for fun?'‘

•Therefore, both you and

your client are able to participate(参加) in something you both enjoy.

Use your manners(礼貌)•Manners are often forgotten when going out to dinner for business.

•There is no shame in brushing up(复习) on your dining skills before meeting a client.

Table manners

Don't Drink Heavily •Functions that involve drinking should not be perceived(察觉) as a happy hour(快乐时间). Remember you don't want your drinking habits to be the topic of discussion. However, if you do decide to drink, do it moderately and always drink beer out of a glass.

Happy tonight.

Regret

tomorrow?

Don't Flirt (调情)•Flirting is out of

the question. •You have no idea how your actions are being perceived (察觉).

Spitting in Public •An Unhealthy

Habit

•If people could

see with their own

eyes how many

germs they spread

around when they

spit, they might

think twice

before doing it.

Don‘t Skimp(节约）on Food Quality or

Quantity

•Clients should leave

your event satisfied

and impressed with

the way you've fed

them.

•Serve a plethora (过

多) of high-quality

food to please the

taste buds([解]味蕾)

of all dietary

preferences.