酒店礼宾部常用英语(最全版)

酒店礼宾部常用英语汇编重要词汇:

礼宾部Concierge

行李生Bell man

门童Doorman

行李Luggage

行李架Luggage rack 行李存放处

Luggage Depository

行李车Baggage trolley 司机Driver

电梯Elevator

洗手间Toilet

机场Airport

火车站Railway station

商场Shopping center

超市Super market

小费Tip

雨伞Umbrella

接机服务Pick-up service

行李寄存Check baggage

叫早服务Morning call

自助早餐Buffet breakfast

往前直走Straight on

常用词汇:

五星级酒店

Five-star hotel

前厅部

Front office department 总台Front desk

总机Operator

商务中心Business center

游泳池Swimming pool

西餐厅Western restaurant

中餐厅Chinese restaurant

大堂吧Lobby lounge

桑拿Sauna

会议室Meeting room

停车场Parking lot

总经理General manager

经理Manager

大堂副理

Assistant manager [AM]

宾客关系主任Guest relation officer [GRO]

主管Director

领班Supervisor

楼层服务员Room waiter

总台接待Receptionist

维修人员Repairman

货币兑换change money

明信片postcard

洗衣袋Laundry bag

小心轻放Handle with Care

请勿倒立Keep Top Side Up

常用句子

1.Are these your baggage? 这些是您的行李吗?

2.Is this everything, sir? 这是全部东西吗，先生?

3.May I take them for you? 我来帮您拿好吗?

4.Let me help you with your luggage.让我来帮您吧。

5.I hope I'm not disturbing you.我希望没有打扰您。

6.Just a moment, madam. I'll bring them to you right away. 等一会儿，夫人。我马上送来。

7.The bellboy will show you to your room, sir. 先生，行李生会送您到房间的。

8.Here is your room key. 给您房间钥匙。

9.You may leave your luggage in the Concierge. 您

可以把行李放在礼宾部。

10.Would you like to check your luggage here? 您要寄存行李吗?

11.Don’t worry, your luggage will be sent up at once. 别担心，您的行李很快就会送上去的。

12.When you check out, please call NO.6849 and we’ll help you with your luggage immediately. 如果您要退房，请致电6849，我们将马上帮您运送行李。

13.May I know your room number? / What's your room number, please? 您能告诉我您的房间号吗?

14.May I have a look at your room card? 我可以看一下您的房卡吗?

15.Do you mind if I put your luggage at here? 我把您的行李放在这里好吗?

16.Please sign your name here. 请您在这里签名。

17.Would you like me to call a taxi for you? 你需要我为你叫一辆出租车吗?

18.Would you want a taxi? 需要出租车吗?

19.About 20 minutes by texi from here to Airport. 从这里到机场大概需要20分钟。

20.I'm sorry to have kept you waiting ./Sorry to have kept you waiting. 对不起让你久等了。

21.Would you tell me your phone number? 您能告诉我您的电话号码吗?

22.After you, please./ You first, please. 你先请。

23.This way, please. 这边请。

24.Is there anything else I can do for you? 您还有什么事要我做吗?

25.I see what your mean. 我了解你的意思。

26.I’ll send the luggage up by another lift. 我乘另一部电梯把行李送上去。

Here we are, sir, room 1101先生，1101房到了。

一、对客提问方式

自己要做什么事时，就使用May I ~

May I have your name, please? 请问尊姓大名

May I have your check-out time, please请问您什么时候结帐离开？

May I see your passport, please? 请让我看一下您的护照好吗？

2．麻烦客人时，可使用Could you ~

Could you fill out the form, please? 请您填写这张表格好吗？

Could you write that down, please? 请您写下来好吗？

Could you hold the line, please? 请不要挂电话好吗？

3．询问客人的喜好或是做什么时，可使用Would you ~

Would you like tea or coffee? 请问您要喝茶还是咖啡？

Would you like to take a taxi? 请问您要搭计程车吗？

Would you mind sitting here? 请问您介意坐在这里吗？

When would you like to visit Da Liang? 请问您想要何时参观大良？