《新编实用英语》教案第二册unit 3

Unit Three

Communication by Phone

Teaching Objectives:

●To understand the meaning of telephone message

●To be able to take telephone message

●To be able to communicate with people by phone

●To get to know some basic knowledge about telephone

communication

●To be able to use useful expressions about telephone communication

Teaching Procedures:

Have you ever talked with your friends by phone or taken a telephone message in the office or at home? Do you know how to make a phone call? In this unit you will learn the proper telephone etiquette.

Section I

Talking Face to Face

Telephone Message

1. Present the Samples of Telephone Message

Telephone messages are often taken in the office or at home. Now let's try to use the message below to practice two short dialogues.

Sample

IMPORTANT MESSAGE

FOR Mr. Zhang Lihua

( ) A.M DATE 12-05-2002 TIME 10:15 ( ) P.M.

FROM Mr. George Richter

OF ABC COMPANY

PHONE 368-1130

AREA CODE NUMBER EXTENSION ( ) TELEPHONED ( ) PLEASE CALL

( ) CAME TO SEE YOU ( ) WILL CALL AGAIN

( ) WANTS TO SEE YOU ( ) RETURNED YOUR CALL

MESSAGE Your order will be ready, Thursday

SIGNED Wei Gao

2. Topic-related Information

-- Useful Expressions about Telephone Communication

Could you tell me the number of the English Department?

Hello, this is Jack Simpson.

Good morning / afternoon. Jack Simpson speaking.

Can / May I speak to Jack Simpson, please?

When is he expected to be back?

What time could I reach her?

I would like to talk to Jack Simpson.

Could I take a message for you?

Do you want to leave a message?

Is there any message I can give him?