礼宾部英文培训

礼宾部常用词汇

礼宾部Concierge：[,kɔnsi'ɛəʒ]

门童Doorman

行李生Bellman

司机Driver

导游Tour guide：[tuə] ：[gaid]

行李Luggage

行李牌Luggage tag ：['lʌgidʒ] [tæg]行李车Trolley ['trɔli]

行李房Store Room [stɔ:]

行李架Luggage rack：[ræk]

行李寄存Keep luggage

雨伞Umbrella：[ʌm'brelə]

贵重物品Valuables：['væljuəbl]

自助早餐Buffet breakfast ：['bʌfit]洗手间T oilet / WC

火车站Railway station：['reilwei]

超市Super market

五星级酒店Five-star hotel

电梯Elevator / Lift ['eliveitə]

机场Airport

商场Shopping center

小费Tip 接机服务Pick-up service

叫早服务Morning call

叫醒服务Wake up service

易碎物品Fragile objects：['frædʒil]往前直走Straight on：[streit]

前厅部Front office departme：[di'pɑ:tmənt]

前台Front desk

总机Service center

商务中心Business center ：['biznis]票务服务Ticket service

西餐厅Western restaurant ：['restərɔnt]

中餐厅Chinese restaurant

大堂吧Lobby bar

医务室Clinic Room ：['klinik]

桑拿Sauna ['saunə]

按摩Massage ：[mə'sɑ:ʒ]

会议室Meeting room

停车场Parking lot

总经理General manager[GM]：['dʒenərəl]

总监Director：[di'rektə]

经理Manager

大堂副理Assistant manager[AM] 主管Supervisor：[,sju:pə'vaizə]

领班Captain ：['kæptin]

宾客服务Guest service[GS]

前台接待Receptionist ：[ri'sepʃənist]楼层服务Housekeeping

维修人员Repairman

换钱Change money

明信片Postcard

洗衣Laundry service ：['lɔ:ndri]小心轻放Handle with Care

请勿倒立Keep Top Side Up

常用句子

May I help you sir? 我可以帮你吗，先生？

How many pieces of your luggage sir? 你有多少件行李，先生？

Are these your luggage? 这些是您的行李吗？

Is this everything, sir？这是全部东西吗，先生？

Let me help you with your luggage. 让我来帮您拿吧。

I will take care of your luggage. 我会照看您的行李的。

Just moment please, sir. I'll bring them to you right away. 等一会儿，先生。我马上送来。

The bellman will show you to your room, sir. 先生，行李生会送您到房间的。

Here is your room key. 给您房间钥匙。

You may leave your luggage in the Concierge. 您可以把行李放在礼宾部。

Would you like to leave your luggage here? 您要寄存行李吗？

Don’t worry, your luggage will be sent up at once. 别担心，您的行李很快就会送上去的。

May I know your room number? 您能告诉我您的房间号吗？

May I have a look at your room card? 我可以看一下您的房卡吗？

Do you mind if I put your luggage here? 我把您的行李放在这里好吗？

Please sign your name here. 请您在这里签名。

Would you like me to call a taxi for you? 你需要我为你叫一辆出租车吗？

About 60 minutes by taxi from here to Airport. 从这里到机场大概需要

60 分钟。

I'm sorry to have kept you waiting. 对不起让你久等了。

Would you tell me your phone number? 您能告诉我您的电话号码吗？

After you, please．/ You first, please. 你先请。

This way, please 这边请。

Is there anything else I can do for you？您还有什么事要我做吗？

I’ll send the luggage up by another lift. 我乘另一部电梯把行李送上去。

Here we are, sir, room 1101 先生，1101 房到了。

一．对客提问方式

1.自己要做什么事时，就使用May I ~

May I have your name, please? 请问尊姓大名

May I have your check-out time, please请问您什么时候结帐离开？

May I see your passport, please? 请让我看一下您的护照好吗？

2．麻烦客人时，可使用Could you ~