民航服务英语口语教程教案unit 3-2
民航乘务英语Unit2教案
湖南外国语职业学院教案首页Period 1-2I Lead-inReview1 Tran slate the words, phrases and senten ces below:1）航站楼3）分配位子5）乘机手续台7）安检处2）有效护照4）问讯处6）护照检查处8）行李认领9）健康证明、接种证明和海关申请表10）被隔离11）外币兑换处12）地勤人员13）称行李14）超重行李15）候机室16）头等舱/商务舱/经济舱17）行李箱18）登机19）当班地勤人员20）国内航线21）排队22）插队25）告诉某人做某事26）监视屏幕27）检查可疑物品28）若某位旅客携带有金属制品，金属监测仪就会叫29）任何旅客都享有免税商品限额。
30）约在起飞前一小时，旅客到达登机口2 Fill in the forms:1 /Check______①_______2 Y Weigh luggage f ②__________1 ③ _______3 I___________Passport con trolIF 1「to __________Security controlCheck-i n desk2 if they ____ the metal detector ______仃 1 r one hour before departure, __________ .Boardi ng 2 彳show ________ .3 匚______ before boarding the aircraft.1 Luggage reclaim广厂①________②________2- Immigration and customs V ③ _________彳④z__z_l⑤_________3（_____________ .n General Ideas about Unit 2:Aims :1 to get some ideas of the categories of airline personnel and each class ' s responsibilities, etc. （了解航空工作人员的分类及每类人员的工作职责；）2 to lear n the key words and expressi ons.Teaching'simportant points and difficulties （教学重点与难点）:1 some key words and expressi ons:accelerate加速,arm 使…处于可用状态,altitude海拔,pre-flight briefing 起飞前会议, flight deck / cockpit 驾驶舱,co-pilot / second officer 副驾驶, chute 滑道,Departure loungedomestic国内的, elevator升降舵, eligible符合条件的,evacuati on 疏散, exit使离开, fasten 系紧,to use hand- held metalArrivalditching水上迫降,seat- pitch 座位间距, steering control 方向控制9 , touch down 落地 , wing flap 翼襟2 Main roles of cabin attendants3 Long Sentences民航乘务英语 Unit2 教案fuselage 机身, galley 机上厨房 , hydraulics 液压的 , inflate 使膨胀 ,initiative 首要的判断力 ,instruct 发出指令 , lavatory 机上卫生间 ,prohibit 禁止 , purser 乘务长, release 释放,roar 吼叫 , rudder 方向舵, steer 控制…的方向,steward 男乘务员, stewardess 女乘务员, stow 装载 ,taxi 滑行 ,un dercarriage 起落架aerodrome controller 机场管制, air traffic controller 空管, air tug 拖车,area controller 地区管制9 ,charter flight 包机, control column 操纵杆 ,cross check 交叉检查, emergency equipmen 急救装置, first officer 大畐寸,flight engineer 机上机械员 , flight schedule 飞行计划 , flight service director 主任 乘务长 ,food and beverage supplies 餐饮供应,fuel transfer 换油, gear up收起落架,jump seat 乘务员座椅,life vest 救生衣 ,long haul 长途（旅行 / 运输） short haul 短途（旅行/运输）,main landing gear/ undercarriage 主起落架,nose landing gea 前起落架, on board在飞机上, parking stand 停机坪,personality traits 个性特征,pick up 增加 , public address system 广播系统,pull up 收起,put …full on 把…全部加上,safety dem on strati on 安全演示,seat- configuration 座椅规格 , stretch out 伸展, take off,1) Airline Personnel is a generic term for people who work with aircraft in one capacity oranother, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。
Unit 3 民航英语Departure(2)
湖南交通工程学院
备课本 2016--2017学年第1学期
课程名称民航乘务英语会话
教材名称及版本民航乘务英语会话授课班级 15级航空班民航乘务教师姓名龙娟
审核人张晓兰
二〇一六年 9月印制
填写说明
1、此备课本用来书写教案，适用于所有专职教师、兼职教师和兼课教师。
2、所有承担教学任务的教师需书写纸质版教案，如因使用多媒体教学需要和教学任务繁重，可用电子版教案，但格式必须按纸质版格式，且所有教案的书写应与学期授课计划相符合。
3、备课过程中的各个环节和要素可根据实际授课内容进行填写。
如：
授课课题：（教学章、节、标题或项目名称）
教学目标和要求：（教学目标一般说应包含知识教学、能力发展和思想教育三方面内容，教学要求是指识记、理解、简单应用、综合应用等层次）
教学重点和难点：教学重点，是为了达到确定的教学目的而必须着重讲解和分析的内容；教学难点，是就学生的接受情况而言的，学生经过自学还不能理解或理解有困难的地方，即可确定为教学难点。
教学方法：（讨论、启发、演示、辩论、讲练结合、案例教学、情境模拟等）
教学手段：（多媒体教学、录像带、挂图、幻灯片等）
本节参考书目及资料：参考书目和相关资料
授课时间：第周,课时累计：按累计课时
教学过程：（体现教学步骤，包括时间分配和教学内容教学进程）
作业布置：（含思考题、讨论题）
课后反思：（因为课后反思是教案实施效果追记，课前还不能打印，只能课后用笔手写）
4、备课本的审核人为各教研室（项目中心）主任。
民航乘务英语Unit2教案
民航乘务英语U n i t2教案(总10页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--湖南外国语职业学院教案首页Period 1-2ⅠLead-inReview1 Translate the words, phrases and sentences below: 1) 航站楼 2) 有效护照3) 分配位子 4) 问讯处5) 乘机手续台 6) 护照检查处7) 安检处 8) 行李认领9) 健康证明、接种证明和海关申请表10) 被隔离 11) 外币兑换处12) 地勤人员 13) 称行李14) 超重行李 15) 候机室16) 头等舱/商务舱/经济舱 17) 行李箱18) 登机 19) 当班地勤人员20) 国内航线 21) 排队22) 插队 25) 告诉某人做某事26) 监视屏幕 27) 检查可疑物品28) 若某位旅客携带有金属制品，金属监测仪就会叫。
29) 任何旅客都享有免税商品限额。
30) 约在起飞前一小时，旅客到达登机口。
2 Fill in the forms:1 Check ______Check-in desk ① _______2 Weigh luggage ② _______③ _______3 ____________Passport control1 to __________.Security control2 if they ____ the metal detector ____ to use hand- held metal _______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure, ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim① ______Arrival ② ______2 Immigration and customs ③ ______④ ______⑤ ______3 ______________.Ⅱ General Ideas about Unit 2:Aims：1 to get some ideas of the categories of airline personnel and each class’s responsibilities, etc.（了解航空工作人员的分类及每类人员的工作职责；）2 to learn the key words and expressions.Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降,domestic国内的, elevator升降舵, eligible符合条件的,evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,inflate使膨胀, initiative首要的判断力, instruct发出指令,lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车,area controller地区管制, charter flight包机, control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副,flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供应, fuel transfer换油,gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途（旅行/ 运输） short haul短途（旅行/ 运输）,main landing gear/ undercarriage主起落架, nose landing gear前起落架,on board在飞机上, parking stand停机坪, personality traits个性特征,pick up增加, public address system广播系统, pull up收起,put… full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。
民航乘务英语Unit教案
湖南外国语职业学院教案首页Period 1-2ⅠLead-inReview1 Translate the words, phrases and sentences below:1) 航站楼2) 有效护照3) 分配位子4) 问讯处5) 乘机手续台6) 护照检查处7) 安检处8) 行李认领9) 健康证明、接种证明和海关申请表10) 被隔离11) 外币兑换处12) 地勤人员13) 称行李14) 超重行李15) 候机室16) 头等舱/商务舱/经济舱17) 行李箱18) 登机19) 当班地勤人员20) 国内航线21) 排队22) 插队25) 告诉某人做某事26) 监视屏幕27) 检查可疑物品28) 若某位旅客携带有金属制品，金属监测仪就会叫。
29) 任何旅客都享有免税商品限额。
30) 约在起飞前一小时，旅客到达登机口。
2 Fill in the forms:1 Check ______Check-in desk ①_______2 Weigh luggage ②_______③_______3 ____________Passport control1 to __________.Security control2 if they ____ the metal detector ____ to use hand- held metal_______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure, ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim①______Arrival ②______2 Immigration and customs ③______④______⑤______3 ______________.ⅡGeneral Ideas about Unit 2:Aims：1 to get some ideas of the categories of airline personnel and each cl ass’s responsibilities, etc.（了解航空工作人员的分类及每类人员的工作职责；）2 to learn the key words and expressions.Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降, domestic国内的, elevator升降舵, eligible符合条件的, evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,inflate使膨胀, initiative首要的判断力, instruct发出指令,lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车, area controller地区管制, charter flight包机, control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副,flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供应, fuel transfer换油,gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途（旅行/ 运输）short haul短途（旅行/ 运输）,main landing gear/ undercarriage主起落架, nose landing gear前起落架,on board在飞机上, parking stand停机坪, personality traits个性特征,pick up增加, public address system广播系统, pull up收起,put… full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。
机场服务教案3文档
授课主要内容或板书设计课堂教学安排第三步：讲授新课（60’）2. 复数规则变化的几点说明音为[tF]时；若ch的读音为[k]，则其复数应加词尾-s，如 stomach[tstQmEk]是 stomachs，而不是 stomaches。
(2) 以y结尾的专有名词，直接加词尾s变复数。
如：There are two Marys in our class. 我们班在两个玛丽。
(3) 以 o 结尾的名词，有些加词尾 -s，有些加-es，但在中学英语范围内，以o结尾的名词变复数加词尾-es 的主要有以下4个：tomato(西红柿)，potato(土豆)，hero(英雄)，Negro(黑人)。
注：有些以o 结尾的名词在变复数时加-s或-es均可，如zero / zero(e)s(零)等。
(4) 以 f 或 fe 结尾的名词，也有两种可能：即有些直接加词尾-s，有些则把 f / fe 改为 ves：roof / roofs(屋顶)，knife / knives(小刀)等。
但在中学英语范围内，要改 f / fe为 ves 的只有以下10个词(它们都是日常生活中的常用词)：wife(妻子)，life(生命)，knife(小刀)，leaf(树叶)，thief(贼)，half(一半)，self(自己)，shelf(架子)，loaf(面包)，wolf(狼)。
注：中学英语中的handkerchief(手帕)在变复数时有两种形式：handkerchiefs / handkerchieves，但在现代英语中，以用 handkerchiefs 为多见。
3. 单数与复数同形的名词。
这类名词不多，主要的有：讲解讨论问答演示练习sheep 绵羊fish 鱼deer 鹿Chinese中国人Japanese 日本人Portuguese 葡萄牙人(1) 以 ch 结尾的名词变复数时加词尾-es，指的是 ch 读Swiss 瑞士人 aircraft 飞行器means 方法series 系列 head (牛等的)头数works 工厂注：(1) fish 有时也用 fishes 这样的复数形式，尤其是表示种类时；head 若不是表示牲口的“头数”，而是表示“人的头”或“人数”，则要用 heads 这样的复数形式。
民航服务英语演示文稿
Lesson 2 Booking Tickets
Words Study:
Task④ Listen and fill in the missing words. 1、We are going to Beijing for a ____c_o_m__p_e_ti_ti_o_n__on the 10th of September. 2、I want to __b_o_o_k__________ twenty tickets to Beijing. 3、Both flights have seats _____a_v_a_i_la_b_fleor September 10th. 4、I’d ___p_r_e_fe_r__the morning one. 5、First class or _____e_c_o_no_m__y_class? 6、Please be at the airport 2 hours before your flight time for
A: Yes, who is ____c_a_l_li_n_g__? B: Denny ___c_a_ll_in_g___. A: __A_n_y_t_h_in__g__we can do for you, Mr. Denny?
B: Can you tell me the ____a_rr_iv_a_l _tim__e___of CZ3460 from Kunming?
A: Certainly. It is _____s_c_h_e_d_u_le_d__to arrive at 9:25 pm. However, ___d_u_e_t_o_t_h_e___bad weather conditions, this flight will not arrive ___o_n__s_c_h_e_d_u_l.e The flight has not yet _____ta_k_e_n__offrfom Kunming. Would you please_________ call again at 9:00 pm for _____f_u_rt_h_e_rinformation?
民航客舱服务英语教程课件
New words expressions
1. Flight attendant stewardess/steward
2. Purser
chief purser
3. Boarding card/pass
4. Rucksack
旅行用帆布背包
Do you think how to become a qualified flight attendant？
A qualified flight attendant
should be friendly, warm-
hearted, patient, helpful,
optimistic,
industrious,
intelligent, confident, courteous
and careful.
The questions met on board.
1. A passenger can’t find his seat. How would you help him? 2. A passenger wants to siቤተ መጻሕፍቲ ባይዱ together with her friend in 6A.
7. aisle seat window seat
过道座位 窗户座位
Group role-play
After watching the movie, please make up the following dialogues.
1). A man who is sitting in economy class wants to move to the first class or business class as he thinks it’s too noisy and crowed here. A flight attendant comes up to help him.
民航乘务英语UNIT教案
民航乘务英语U N I T教案Document serial number【KK89K-LLS98YT-SS8CB-SSUT-SST108】教案首页Period 1-2Ⅰ Self-introduction:ⅡImportance and Definition of Cabin EnglishCompared with the train and bus, plane is the fastest and safest way of transportation. Approximately 3 million passengers are carried on commercial aircrafts every day and delivered safely to their final destination, so it is very important for us to get some knowledge of Cabin English. It includes what passengers should do at the airport; who are airline personnel（航空工作人员）;what CA’s should do before, in and after flight; how to deal with some difficult situations, etc.Ⅲ Lead–in 10’1 Ask the students to answer my questions: “Did you travel by air Can you describe the experience”2 I’ll introduce my experiences when I travelled by air twice.Ten years ago I travelled to Guizhou province with my friends. Because the train would last two days, we couldn’t bear it, so we chose to go there by air. Because it was the first time for me to travel by air, I was much interested in the flight, and everything was new to me. When the plane took off, I felt weight loss /weightlessness. Everything on the ground became smaller and dimmer gradually; at last what we could see was clouds. Clouds were flying in the sky like angels /fairies. How free they were! How clean they were! The food in the plane was delicious; the air stewardesses were rather pretty. Everything was perfect. Suddenly I felt dumpy, “What happened Is there anything wrong with our aircraft Will our plane crash?” I was frightened very much. After a while I was told that that was a little turbulence. Wow, only a false alarm! I released. After 45- minutes- flight, we arrived at Guiyang airport safely. That’s myfirst experience by air. It’s unforgettable!During this Winter Holiday, I travelled to Hainan province by air. We arrived and left there at midnight, so I saw nothing but some flashing lights on the wings.Those were my two experiences by air. I believe you will have your own experiences in the future.General Ideas about Unit 1:Ⅳ Aims：1 to get some procedures of how to check in, how to pass through the security control, how to board an aircraft, etc.（了解如何办理登机手续、通过安全检查、登机等流程）；2、to learn the key words and expressions.Ⅴ Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:adept, approximately, overhead compartment, considerably, destination, detect,embarkation, emit, exceed,exile, expire, expiry date,practice, portable, quarantine,reject, suspect, turbulent,valid, air stairs, aisle seat,baggage allowance, baggage reclaim, baggage tag,conveyor belt, hand luggage, excess baggage,boarding bridge, boarding car /pass, boarding gate,Bureau de Change, business class, economic class,check in, customs control, passport control, declaration form, immigration form, departure lounge,duty-free allowance, go through customs, flight number,ground crew, health certificate, the certificate of inoculation,terminal building, traveller’s cheque, etc.；2 to get some ideas of how to check in, how to pass through the security control, how to board the plane, etc. and more importantly, you can demonstrate the procedures by yourselves.（更重要的是能将从办理登机手续到登机的工作流程表演出来。
民航服务英语教案
民航服务英语教案民航服务英语教案篇一:民航英语全教案情境1Item 1Preflight preparationTeaching ideas: Focus on the students, students are the master ofthe class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.Teaching aims: Practicing the listening and oral English abilitiesof students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.Teaching contents: Unit 1 An Airline JobTeaching skills:Group discussion; group asking; group competitionTeaching steps:Preparation period1. Know the English name of each student; use their English names in the class, andtell the English name of the teacher to the students.2. Divide the students into several groups according to the numberof the students.( 4or 6 in a group )3. Ask students to have a preview of the new lesson.Teaching periodPart One Warming Up——任务所飞航班计划——签到起飞前在规定的时间内到航班调度部门在乘务员所执行的航班上签名或在电脑上确以。
民航乘务英语Unit教案
湖南外国语职业学院教案首页Period 1-2ⅠLead-inReview1 Translate the words; phrases and sentences below: 1 航站楼2 有效护照3 分配位子4 问讯处5 乘机手续台6 护照检查处7 安检处 8 行李认领9 健康证明、接种证明和海关申请表10 被隔离 11 外币兑换处12 地勤人员 13 称行李14 超重行李 15 候机室16 头等舱/商务舱/经济舱 17 行李箱18 登机 19 当班地勤人员20 国内航线 21 排队22 插队 25 告诉某人做某事26 监视屏幕 27 检查可疑物品28 若某位旅客携带有金属制品;金属监测仪就会叫..29 任何旅客都享有免税商品限额..30 约在起飞前一小时;旅客到达登机口..2 Fill in the forms:1 Check ______Check-in desk ① _______2 Weigh luggage ② _______③ _______3 ____________Passport control1 to __________.Security control2 if they ____ the metal detector ____ to use hand-held metal _______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure; ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim① ______Arrival ② ______2 Immigration and customs ③ ______④ ______⑤ ______3 ______________.Ⅱ General Ideas about Unit 2:Aims：1 to get some ideas of the categories of airline personnel and each class’s responsibilities; etc.了解航空工作人员的分类及每类人员的工作职责；2 to learn the key words and expressions.Teaching’s important points and difficulties教学重点与难点：1 some key words and expressions:accelerate加速; arm使…处于可用状态; altitude海拔;pre-flight briefing起飞前会议; flight deck / cockpit驾驶舱; co-pilot / second officer副驾驶; chute滑道; ditching水上迫降;domestic国内的; elevator升降舵; eligible符合条件的;evacuation疏散; exit使离开; fasten系紧;fuselage机身; galley机上厨房; hydraulics液压的; inflate使膨胀; initiative首要的判断力; instruct发出指令;lavatory机上卫生间; prohibit禁止; purser乘务长;release释放; roar吼叫; rudder方向舵;steer控制…的方向; steward男乘务员; stewardess女乘务员;stow装载; taxi滑行; undercarriage起落架aerodrome controller机场管制; air traffic controller空管; air tug拖车;area controller地区管制; charter flight包机; control column操纵杆;cross check交叉检查; emergency equipment急救装置; first officer大副;flight engineer机上机械员; flight schedule飞行计划; flight service director主任乘务长; food and beverage supplies餐饮供应; fuel transfer换油;gear up收起落架; jump seat乘务员座椅; life vest救生衣;long haul长途旅行/ 运输 short haul短途旅行/ 运输;main landing gear/ undercarriage主起落架; nose landing gear前起落架;on board在飞机上; parking stand停机坪; personality traits个性特征;pick up增加; public address system广播系统; pull up 收起;put… full on把…全部加上; safety demonstration安全演示; seat- configuration座椅规格; seat- pitch座位间距; steering control方向控制; stretch out伸展; take off; touch down落地; wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1 Airline Personnel is a generic term for people who work with aircraft in one capacity or another; whether they fly the aircraft; serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员;无论是飞机驾驶员;空乘服务人员;还是维修人员;都统称为航空工作人员..2 In very busy airports; they could be either air controllers; who look after the planeduring landing; or ground controllers; who take over once it has touched down.在特别繁忙的机场;他们既是飞机着陆时的空中管制员;又是飞机落地后负责接管飞机的地面管制员..3 They direct them away from the boarding gate by giving permission tothe air tugdrivers to push back the aircraft. Then the Captain can take control of his aircraft andtaxi along the taxi runway to the end of the main runway in preparation for takeoff.管制员准许拖车司机将飞机从候机口“推出”..然后;由机长控制飞机;沿滑行跑道滑至滑行跑道端点位置;准备起飞..4 In addition; the majority of first class seats can be converted intoa bed at the touchof button; which is very comfortable for an overnight sleeping.另外;大多数头等舱的座椅;在按下按钮后;可以变成一张舒适的可以供晚间睡觉使用的床..5 Before boarding; the whole crew attend a pre-flight briefing held by the captain; who reviews the flight schedule and informs them of the weather conditions; special needs passengers; or any other concerns related to the flight.登机前;全体机组成员参加机长主持的飞行前准备会;机长再次检查飞行计划;向机组成员通告天气情况;有特殊需求的乘客和其它相关事宜..6 Once the airplane reaches certain altitude; depending on the size of the airplane; the length of the flight and time of the day; the CA’s prepare food and beverages; load the refreshment and trolleys; and serve the passengers with meals or snacks during the flight. 一旦飞机到达一定的高度;根据飞机的机型、当天飞行里程和时间早晚;乘务员准备饮食、装车;然后为顾客服务..Detailed Study:ⅢDefinition of Airline PersonnelAirline Personnel is a generic term for people who work with aircraft in one capacity or another; whether they fly the aircraft; serve passengers or maintain an aircraft.Categories of Airline Personnel1 Air Traffic Controllers ATC’s: They keep air traffic flying safely and efficiently. They help pilots to take off and land safely and make sure that planes are kept a safe distance from each other.air traffic controllersarea controllers approach controllers airport controllers direct planes in flight and decide when and where guide it to a safelanding andgive the safest route to each plane should land into a parking stand.their destinations and guide them into themost efficient order.2 Flight CrewA typical flight crew on board short haul flights or domestic routes; usually consists of the captain or the pilot; who is in command ofthe aircraft; and a Co—Pilot or the 1st Officer. On long haul flights or international flights on larger aircraft; there is a third flight crewmember- the flight engineer or the 2nd Officer who is mainly responsible for the mechanical and electrical side of flight operations such as fuel transfer and hydraulics.Boeing 747 Passenger AirlinerFuselage机身 main wing主翼wing flap襟翼 engine发动机rudder方向舵 elevator升降舵nose landing gear前起落架 main landing gear / undercarriage主起落架flight deck / cockpit驾驶舱 first-class cabin头等舱economy-class cabin经济舱 galley船/机上的厨房rear galley机尾厨房 lavatory 卫生间3 Passenger CabinsFrom the service point of view; they are divided into3 areas; first class; business class and economy class.4 Air Cabin CrewIt is a generic term for cabin attendants CA’s; air stewards; stewardesses; flight attendants or the rather old fashion name; airhostesses.one purserBoeing 737 Passenger Airlinerthree CA’sone flight director;Boeing 757 Passenger Airliner one purserfive CA’s5 Flight / Cabin Service director’s duty: to oversee the smooth running of the cabin and to assign the cabin attendants with specific jobs for every flight during the pre-flight briefing.6 Purser’s duty: to manage the cabin attendants and conduct the passenger safety announcements; to handle money taken during the flight and a lot of paperwork.CA’s work:1)greet and direct …2)stow the hand luggage …3)make sure …4)advise …5)check …6)arm and “c ross-check”…7)perform and show …8)strap …9)serve the passengers with meals or snacks during the flight.10) handle all emergency situations7 Main roles of Cabin AttendantsCA’s are expected to play a variety of roles during flight. The fist and most important is to ensure the safety of the passengers at all times; including passenger management; fire-fighting; aircraft evacuation; ditching; depressurization; provision of first aid is the second major reason for having CA’s on board the aircraft; it is the ability of CA’s to adapt to people from different countries and their culture; CA’s must be able to accept responsibilities.Ⅳ Ss are asked to read the whole text and then try to answer questions below.Question 1: Why should a CA check the emergency equipmentAnswers to Question 1:Question 2: What are the main responsibilities of the cabin attendants Answers to Question 2:Question 3: What should a CA do in an emergency situationAnswer to Question 3:Question 4: What does the captain talk about during the pre-flight briefingAnswer to Question 4:Question 5: How important are the social abilities of a cabin attendant as well as their personality traitsAnswer to Question 5:Period 3-4Ⅰ Review1 Translate the words and phrases below:accelerate加速; arm使…处于可用状态; altitude海拔;pre-flight briefing起飞前会议; flight deck / cockpit驾驶舱;co-pilot / second officer副驾驶; chute滑道; ditching水上迫降;domestic国内的; elevator升降舵; eligible符合条件的;evacuation疏散; exit使离开; fasten系紧;fuselage机身; galley机上厨房; hydraulics液压的; inflate使膨胀; initiative首要的判断力; instruct发出指令;lavatory机上卫生间; prohibit禁止; purser乘务长;release释放; roar吼叫; rudder方向舵;steer控制…的方向; steward男乘务员; stewardess女乘务员;stow装载; taxi滑行; undercarriage起落架aerodrome controller机场管制; air traffic controller空管; air tug拖车;area controller地区管制; charter flight包机; control column操纵杆;cross check交叉检查; emergency equipment急救装置; firstofficer大副;flight engineer机上机械员; flight schedule飞行计划; flight service director主任乘务长; food and beverage supplies餐饮供应; fuel transfer换油;gear up收起落架; jump seat乘务员座椅; life vest救生衣; long haul长途旅行/ 运输 short haul短途旅行/ 运输;main landing gear/ undercarriage主起落架; nose landing gear前起落架;on board在飞机上; parking stand停机坪; personality traits个性特征;pick up增加; public address system广播系统; pull up收起;put… full on把…全部加上; safety demonstration安全演示;seat- configuration座椅规格; seat- pitch座位间距; steering control方向控制; stretch out伸展; take off; touch down落地; wing flap翼襟Ⅱ Ss are asked to make dialogues between themselves.1 At a Booking Office2 At a Training Seminar3 After the Seminar4 Attending a Pre-flight Briefing5 Attending an Unaccompanied Child on the FlightⅢ Group workIn small groups; prepare a role-play based on the following topics: Topics:1 At the information desk2 Holding a briefing3 Attending an unaccompanied child4 After the training class5 Checking the emergency equipmentMaterials:Seatbelts life jackets tickets model planesⅣ Make announcements1 Announcement Prior to Take-off2 A Welcome Announcement3 Announcement for Moving Around4 Announcement for landingⅤ Summary1 Aims2 Important pointsⅥ Supplementary Reading- Flying in a Boeing 747。
民航服务英语口语
民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
民航乘务英语口语教程2 ppt课件
• CA: You're very welcome.
2020/12/12
5
Duty-free Sale
• Ladies and gentlemen: In an effort to further meet your traveling needs, we are pleased to
offer you a wide selection of duty-free items. A brochure featuring these items is located in your seat pocket. All items are priced in US dollars. Please check with your cabin attendant for prices in other currencies. Most major currencies and US dollar, traveller's checks, are accepted for your purchases. The major credit cards are also accepted.
• CA: There are two ways. You could go either by land or by sea.
• PAX: Which way is more convenient?
• CA: By sea, I think.
• PAX: But where can I get on the ship?
• PAX: How often do the buses run?
• CA: I'm not quite sure, maybe half an hour.
民航英语口语教程教案
Topic1、It doesn't work.中文：它出故障了。
Topic2、It's essential.中文：这是必要的。
Topic3、It's a small world.中文：这世界真小。
Topic4、How is it going?中文：情况怎么样？Topic5、I'll get it.中文：我去接电话。
Topic6、I'm under a lot of pressure. 中文：我的压力很大。
Topic7、I assure you.中文：我向你保证。
Topic8、I'll give you a hand.中文：我来帮助你。
Topic9、I mean what I say.中文：我说话算数。
Topic10、I'll take your advice.中文：我接受你的忠告。
Topic11、No problem.中文：没问题。
Topic12、I've got my hands full.中文：我手头正忙。
Topic13、Easier said than done.中文：说明容易做时难。
Topic14、It's a pain in the neck.中文：这真是苦不堪言。
Topic15、I'm on a diet.中文：我正在节食。
Topic16、Can I have a day off?中文：我能请一天假吗？Topic17、It's better than nothing. 中文：总比没有好。
Topic18、Take care.中文：请多保重。
Topic19、I couldn't get through.中文：不打不通电话。
Topic20、I hope you'll forgive me.中文：我希望你能原谅我。
Topic21、Storms make trees take deeper roots. 中文：风暴使树木深深扎根。
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教 具
multimedia
教 学 过 程
复习与导入
1. Review the new words and terms in unit 3
教学内容与方法
I.Review thenew words and terms in unit 3(15 mins)
布置作业
1. Review the key sentences usedduring check-in;
2. Preview the new words and terms in unit4.
教学反思
（包括教学心得、存在问题及改进构思）
2. Preview the new words and terms in unit 4.
Blackboard design
Unit 3 Check-in
Ⅰ. Review
Ⅱ.Dialogues
Ⅲ.Exercise4
IV.Exercise7
V. Summary
Ⅵ.Assignments
课堂总结
1. We have learnt how tocheck in.
2.To master the key words and expressions concerning check-in formality.
3.To get the ideas of additional procedure for international passengers (going through customs inspection and quarantine inspection.
重点难点
Teaching key points：
1.Key words and expressions.
2.Write an announcement for check-in according to Announcement.
Teaching difficult points：
1.Key words and expressions.
《英语口语》授课教案
章节 课题
Unit3 Check-in
课次序号
6
授课类型
理论
授课时间
2018年3月23日
学时数
2
教学目标
Teaching objectives:
1.To know about check-in procedure for both domestic and international passengers
Step2.T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning of the structures in each dialogue together. (12mins)
Step2.Ss show their dialogues and T corrects the inaccurate points. (10mins)
V. Summary(2mins)
1.We havelearnt how to check in.
Ⅵ. Assignments (3mins)
1. Review the key sentences used during check-in;
Step2.Check the answers. (5mins)
Step3. Ss role-play each dialogue and T corrects the wrongpronunciation.(5 mins)
IV.Exercise 7(20mins)
Step1.T explains each situation and give Ss time to prepare dialogues. (10mins)
[Activity：T asks questions and Ss answer.]
II.Dialogues (35 mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (13mins)
Step3. Ss role-play each dialogue and T corrects the wrong pronunciation. (10 mins)
Ⅲ.Exercise 4(15 mins)
Step1. T lets Ss do exercise by themselves.(5 mins)