BusinessCounication商务社交礼仪英文版课件
合集下载
Business Communication商务社交礼仪英文版课件
Telephone calls Notes of Appreciation Phone Calls and Voice Mail Beepers, Cellular Phones, and Portables
Telephone Etiquette
Identify yourself and your company. Ask the person if he or she has time to talk. Make calls during normal business hours. Return calls the same day. Never put someone on hold without asking permission. Don’t do other work while on the phone Be courteous of others when screening calls.
Meeting Etiquette
Before the meeting Starting the meeting After the meeting
Etiquette at Business Meetings: Before the Meeting
Arrive early to make sure meeting room is set up correctly. Put agendas in place. Provide for drinks and a light snack. Stand near the door to thank each person who arrives. Ask what issues are of particular interest to them. Introduce new members to existing members
Telephone Etiquette
Identify yourself and your company. Ask the person if he or she has time to talk. Make calls during normal business hours. Return calls the same day. Never put someone on hold without asking permission. Don’t do other work while on the phone Be courteous of others when screening calls.
Meeting Etiquette
Before the meeting Starting the meeting After the meeting
Etiquette at Business Meetings: Before the Meeting
Arrive early to make sure meeting room is set up correctly. Put agendas in place. Provide for drinks and a light snack. Stand near the door to thank each person who arrives. Ask what issues are of particular interest to them. Introduce new members to existing members
社交礼仪英文版课件
Follow the Leader
As the follower, you should always be attentive to the leader's movements and adjust your steps accordingly
Party etiquette
Invitation Etiquette
Arrival
Arrive at the conference on time, and introduce yourself to the other participants
Presentation
Prepare your presentation in advance, and practice it to ensure it flows smoothly Use visual aids to enhance your
Table Settings
Describe the correct way to set the table, including placement of dishes, cutlery, and glasses
03
Basic Rules
Outlines the fundamental rules of table etiquette, such as
Social etiquette requires people to be mindful of others' needs and feelings and to act accordingly This includes being sensitive to cultural differences and adapting behavior accordingly
As the follower, you should always be attentive to the leader's movements and adjust your steps accordingly
Party etiquette
Invitation Etiquette
Arrival
Arrive at the conference on time, and introduce yourself to the other participants
Presentation
Prepare your presentation in advance, and practice it to ensure it flows smoothly Use visual aids to enhance your
Table Settings
Describe the correct way to set the table, including placement of dishes, cutlery, and glasses
03
Basic Rules
Outlines the fundamental rules of table etiquette, such as
Social etiquette requires people to be mindful of others' needs and feelings and to act accordingly This includes being sensitive to cultural differences and adapting behavior accordingly
Business Communication(new)商务英语学习课件
R: Naomi Singh and ANdrea Koss… Right, no problem. 3)_When will they be arriving_ ?
L: 4) Next Sunday afternoon,and will stay for two weeks.
R: Sunday afternoon, 5) will be September5, and leaving on September19.
Bidding farewells
Ａ：Making Reservations
Communication Knowledge
The first stage of an entire reception job is to arrange accommodations for the visitors.
右边一组由马太、达太和西门组成。三个人听了这骇人听 闻的消息后，自发地谈论起什么来，三人的手都伸向画面 的中心。
中右一组是多马、老雅各、腓力。多马伸出一个指头，好 象在问老师：“有一个人要出卖你？”和他并坐的老雅各 张开两手，作惊奇的表示：“这是多么可怕呀！”年轻的 腓力则用双手掩着胸部，似乎说：“难道在怀疑我对老师 有背叛行为吗？”
What to introduce? What is the priority? How to respond?
What to introduce?
names, positions, sth more
What is the priority?
lesser authority higher one
for my guests in my name.
R: OK. May I have your name please?
L: 4) Next Sunday afternoon,and will stay for two weeks.
R: Sunday afternoon, 5) will be September5, and leaving on September19.
Bidding farewells
Ａ：Making Reservations
Communication Knowledge
The first stage of an entire reception job is to arrange accommodations for the visitors.
右边一组由马太、达太和西门组成。三个人听了这骇人听 闻的消息后，自发地谈论起什么来，三人的手都伸向画面 的中心。
中右一组是多马、老雅各、腓力。多马伸出一个指头，好 象在问老师：“有一个人要出卖你？”和他并坐的老雅各 张开两手，作惊奇的表示：“这是多么可怕呀！”年轻的 腓力则用双手掩着胸部，似乎说：“难道在怀疑我对老师 有背叛行为吗？”
What to introduce? What is the priority? How to respond?
What to introduce?
names, positions, sth more
What is the priority?
lesser authority higher one
for my guests in my name.
R: OK. May I have your name please?
社交礼仪大全英文版ppt101(1)-专业文档资料
文档，文
社交礼仪大全英文版ppt101(1)
三级安全培训资料
2006年7月
1
Social Etiquette
Agenda
Dining Etiquette Business Etiquette Office Etiquette Telephone Etiquette Foreign and Cross-culture Etiquette
7
Social Etiquette - General Points to note
Do not use sarcasm to degrade another Do not boast, especially about where you have
travelled to, or talk down another Do not gossip but is discreet Do not name drop Do not bring a friend to a function without first
Give sincere compliments Be considerate of and sensitive to other’s
feelings Always keep one’s promises Always keep to appointments. If you are
unable to make it for the appointment because of an emergency, call the other party immediately
before proceeding as above
19
Eating Manners
The Do’s and Don’ts Do not slurp when drinking the soup Do not blow on hot soup and food When drinking soup, should spoon the soup
社交礼仪大全英文版ppt101(1)
三级安全培训资料
2006年7月
1
Social Etiquette
Agenda
Dining Etiquette Business Etiquette Office Etiquette Telephone Etiquette Foreign and Cross-culture Etiquette
7
Social Etiquette - General Points to note
Do not use sarcasm to degrade another Do not boast, especially about where you have
travelled to, or talk down another Do not gossip but is discreet Do not name drop Do not bring a friend to a function without first
Give sincere compliments Be considerate of and sensitive to other’s
feelings Always keep one’s promises Always keep to appointments. If you are
unable to make it for the appointment because of an emergency, call the other party immediately
before proceeding as above
19
Eating Manners
The Do’s and Don’ts Do not slurp when drinking the soup Do not blow on hot soup and food When drinking soup, should spoon the soup
Business Communication商务社交礼仪英文版课件
Interactive moment
In groups of 3-4, introduce each members of the group to one another.
Remembering names
➢ Get business cards from everyone you meet and makes notes on it about when you met, what you had in common, and details about the person, including names of children.
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
➢ Father Graham has served as President of Xavier University for the past 6 years. Recently, US News & World Report ranked Xavier as the 2nd best comprehensive university in the Midwest.
➢ Telephone calls ➢ Notes of Appreciation ➢ Phone Calls and Voice Mail ➢ Beepers, Cellular Phones, and
Portables
Telephone Etiquette
国际商务礼仪Unit 7 Business Conversation Etiquette
By staying formal through each point in the conversation, you have displayed a solid balance of confidence and tact.
Being formal is classy. In business, you need as much class as you can get.
国际商务礼仪Unit 7 Business Conversation Etiquette
Focal Points
❖ How to converse properly in business community ❖ How to practice efficient business conversation ❖ Welcome and unwelcome topics of conversation
Business Conversation Etiquette
Listening will help you get to know who you're talking to and work toward a solid bond.
❖ Listen Carefully
Besides the basic act of listening, the next best thing you can do for someone is to let them know that you're listening -- also known as, active listening.
covering mouth when you laugh
Laugh
❖ proper
商务礼仪 英文版PPT幻灯片课件
12
Host
1
3 42
Driver
4
2 31
13
Host
1
6
5
3 42
Driver
6
5
4
2 31
14
Driver 1
3
2
15
Driver
32
1
65
4
98
7
12 11
10
16 15 14 13
16
Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
2. Accepting business card
Being modest and gentle. Reading carefully. Placing or collecting properly.
10
11
The etiquette of taking the elevator: Hold the elevator, guest first. If guests are more than one, we should enter the elevator, one hand holds "open“. Exit first enter behind.
6
Don’t:
Stretch left hand
Handshake with another hand in the pocket
7
Don’t:
Handshake with water or sweat
Handshake with Excessive force
Host
1
3 42
Driver
4
2 31
13
Host
1
6
5
3 42
Driver
6
5
4
2 31
14
Driver 1
3
2
15
Driver
32
1
65
4
98
7
12 11
10
16 15 14 13
16
Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
2. Accepting business card
Being modest and gentle. Reading carefully. Placing or collecting properly.
10
11
The etiquette of taking the elevator: Hold the elevator, guest first. If guests are more than one, we should enter the elevator, one hand holds "open“. Exit first enter behind.
6
Don’t:
Stretch left hand
Handshake with another hand in the pocket
7
Don’t:
Handshake with water or sweat
Handshake with Excessive force
英语商务礼仪PPT课件
• 同时，礼仪也贯穿于营销的每个程序，能帮助营销人员区分 不同客户的需求，在与客户沟通时更加得心应手。强化营销 人员的礼仪训练不仅可以提升个人素质，也能有效塑造良好 的个人形象。
• 营销人员的良好形象是建立客户信心的重要基础，要保持业 务的持续发展，除了全面的知识，人格魅力同样不可或缺。
• 作为和而泰的营销人员，拥有良好的职业形象、专业的商务 礼仪，不仅反映出优秀的个人素质、修养，同时也是品牌形 象的体现，是公司规范管理、高服务水准的体现。
在表现。
10ቤተ መጻሕፍቲ ባይዱ
4.道德角度看
• 礼仪认为是为人处事的行为规范、行为准则。
11
5.民俗的角度
• 礼仪是人们在 交往过程中遵 守的约定俗成 的习惯做法。
12
6.社会学的角度
礼仪泛指人们在社会交往过程中约定俗成 的、大家共同遵守的行为规范和准则。
13
理解礼仪含义的注意要点：
（1） 礼仪是用于交往中的：初次交往、因公交往 、对外交往。 （2）礼仪是约定俗成的行为规范，用于律己和敬人，学习礼仪贵
18
白族
• 白族男女都崇尚白色，以白色 为尊贵。大理地区的男子多穿 白色对襟衣，外套黑领褂，或 数件皮质、绸缎领褂，俗称 “三滴水”，腰系皮带或绣花 兜肚，下着蓝色或黑色长裤。 在云南洱源县西山区，每个成 年后的白族男子都身挎一个小 七巧玲珑的绣花荷包，荷包上 绣着“双雀登枝”、“鸳鸯戏 水” 等字样。绣荷包是爱情的 象征，它是白族姑娘聪明智慧 的结晶。 女子服饰则各地 不一，大理地区多穿白上衣， 红坎肩,或浅色蓝上衣，外套黑 丝绒领褂，腰系绣花短围腰， 下着蓝色宽裤，足穿绣花“百 节鞋”。未婚妇女梳独辫子盘 于头顶，并以鲜艳的红头绳绕 在白色的头巾上，红白相衬， 相得益彰。腰系绣花短围腰， 更显得色彩鲜明，美观大方。 已婚妇女改为挽髻。
• 营销人员的良好形象是建立客户信心的重要基础，要保持业 务的持续发展，除了全面的知识，人格魅力同样不可或缺。
• 作为和而泰的营销人员，拥有良好的职业形象、专业的商务 礼仪，不仅反映出优秀的个人素质、修养，同时也是品牌形 象的体现，是公司规范管理、高服务水准的体现。
在表现。
10ቤተ መጻሕፍቲ ባይዱ
4.道德角度看
• 礼仪认为是为人处事的行为规范、行为准则。
11
5.民俗的角度
• 礼仪是人们在 交往过程中遵 守的约定俗成 的习惯做法。
12
6.社会学的角度
礼仪泛指人们在社会交往过程中约定俗成 的、大家共同遵守的行为规范和准则。
13
理解礼仪含义的注意要点：
（1） 礼仪是用于交往中的：初次交往、因公交往 、对外交往。 （2）礼仪是约定俗成的行为规范，用于律己和敬人，学习礼仪贵
18
白族
• 白族男女都崇尚白色，以白色 为尊贵。大理地区的男子多穿 白色对襟衣，外套黑领褂，或 数件皮质、绸缎领褂，俗称 “三滴水”，腰系皮带或绣花 兜肚，下着蓝色或黑色长裤。 在云南洱源县西山区，每个成 年后的白族男子都身挎一个小 七巧玲珑的绣花荷包，荷包上 绣着“双雀登枝”、“鸳鸯戏 水” 等字样。绣荷包是爱情的 象征，它是白族姑娘聪明智慧 的结晶。 女子服饰则各地 不一，大理地区多穿白上衣， 红坎肩,或浅色蓝上衣，外套黑 丝绒领褂，腰系绣花短围腰， 下着蓝色宽裤，足穿绣花“百 节鞋”。未婚妇女梳独辫子盘 于头顶，并以鲜艳的红头绳绕 在白色的头巾上，红白相衬， 相得益彰。腰系绣花短围腰， 更显得色彩鲜明，美观大方。 已婚妇女改为挽髻。
【最新推荐】商务礼仪英语版ppt-推荐word版 (13页)
本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==商务礼仪英语版ppt篇一：英语商务礼仪毕业论文(201X届)题目： The Role of Etiquette in Business Negotiation系部：经济管理系专业：商务英语班级： 09 商务英语(3)班学生学号： 0909010319学生姓名：指导教师：完成时间： 201X年3月The Role of Etiquette in Business NegotiationAbstract: Looking through the history and trend of the development of modern business, the reason for a company to occupy a bigger share of the market and grow quickly among the tough competition is the good commercial etiquette and the skills f commercial negotiation, that’s because all these things will be significant for establishing a good corporate image, improving the competitiveness of enterprises and deepening the trust and friendship of collaborators, so as to get more profit. The good commercial etiquette can also be one of the most important guarantees of a successful business negotiation. This thesis will elaborate the proposition from three aspects including the connotation of etiquette and business negotiations, how to graspnegotiation skills of etiquette and the importance of business etiquette.Key Words: Etiquette; business negotiations; effectContentI.Introduction ........................................................ .............. 错误！未定义书签。
Business Communication商务社交礼仪英文版PPT课件
➢ If your party answers, identify yourself, stick to your outline and thank the person at the end of the call.
Conference calls
➢ Prepare ➢ Be respectful ➢ Be inclusive ➢ Keep moving ➢ Get commitments
➢ Prefer the formal to the informal, especially with older and higher ranking people
➢ Avoid saying, “I’m sorry, I have forgotten your name” Instead, say “Help me out, your name was on the tip of my tongue and I must be having a senior moment.
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
Voice Mail
➢ Identify yourself and your return number immediately.
➢ Be brief and to the point. What you want, why it is of mutual interest, details, next steps. Leave return number again.
Conference calls
➢ Prepare ➢ Be respectful ➢ Be inclusive ➢ Keep moving ➢ Get commitments
➢ Prefer the formal to the informal, especially with older and higher ranking people
➢ Avoid saying, “I’m sorry, I have forgotten your name” Instead, say “Help me out, your name was on the tip of my tongue and I must be having a senior moment.
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
Voice Mail
➢ Identify yourself and your return number immediately.
➢ Be brief and to the point. What you want, why it is of mutual interest, details, next steps. Leave return number again.
01 国际商务礼仪1(双语)ppt课件
“Whenever two people come together and their behavior affects one another, you have etiquette. Etiquette is not some rigid code of manners; it’s simply how persons’ lives touch one another.”
Good manners are cost-effective because:
1. They increase the quality of life in the workplace 2. They contribute to optimum employee morale 3. They embellish the company image 4. They also play a major role in generating profit
the characteristics of etiquette. ◊ Cultivate the cross-cultural awareness in business
communication.
ChLOaGpOter 1
Why should we learn business etiquette?
1. What is your understanding of the quotation “Etiquette Is simply how persons’ lives touch one another”?
2. Why do we define etiquette as a powerful combination of manners and principles?
Good manners are cost-effective because:
1. They increase the quality of life in the workplace 2. They contribute to optimum employee morale 3. They embellish the company image 4. They also play a major role in generating profit
the characteristics of etiquette. ◊ Cultivate the cross-cultural awareness in business
communication.
ChLOaGpOter 1
Why should we learn business etiquette?
1. What is your understanding of the quotation “Etiquette Is simply how persons’ lives touch one another”?
2. Why do we define etiquette as a powerful combination of manners and principles?
商务沟通技巧(英文版课件)
商务沟通技巧(英文版课 件)
英文版课件：从沟通技巧到跨文化沟通。提供了丰富的商务沟通工具，帮助 您在职场中取得成功。
Part 1: Introduction to Business Communication
Definition of Business Communication
Learn the fundamental concepts and principles of effective business communication.
Importance of Business Communication
Discover why strong communication skills are crucial for professional success.
Types of Business Communication
Explore the different forms of communication used in a business context.
Master the art of crafting persuasive and compelling business proposals.
Business Letter Writing
Understand the format and etiquette for writing effective business letters.
Understand the importance of professional and respectful communication practices.
Part 3: Non-Verbal Communication Skills
英文版课件：从沟通技巧到跨文化沟通。提供了丰富的商务沟通工具，帮助 您在职场中取得成功。
Part 1: Introduction to Business Communication
Definition of Business Communication
Learn the fundamental concepts and principles of effective business communication.
Importance of Business Communication
Discover why strong communication skills are crucial for professional success.
Types of Business Communication
Explore the different forms of communication used in a business context.
Master the art of crafting persuasive and compelling business proposals.
Business Letter Writing
Understand the format and etiquette for writing effective business letters.
Understand the importance of professional and respectful communication practices.
Part 3: Non-Verbal Communication Skills
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
➢ Father Graham has served as President of Xavier University for the past 6 years. Recently, US News & Report ranked Xavier as the 2nd best comprehensive university in the Midwest.
➢ Always stand up. ➢ Always shake hands.
Introduce lower ranking person to higher ranking person. Include useful information
➢ Father Graham, may I introduce Libby Smith, our new assistant director of diversity. She recently earned her MA in Human Resources at Indiana University.
➢ If your party answers, identify yourself, stick to your outline and thank the person at the end of the call.
Conference calls
➢ Prepare ➢ Be respectful ➢ Be inclusive ➢ Keep moving ➢ Get commitments
➢ Telephone calls ➢ Notes of Appreciation ➢ Phone Calls and Voice Mail ➢ Beepers, Cellular Phones, and
Portables
Telephone Etiquette
➢ Identify yourself and your company. ➢ Ask the person if he or she has time to
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
Voice Mail
➢ Identify yourself and your return number immediately.
➢ Be brief and to the point. What you want, why it is of mutual interest, details, next steps. Leave return number again.
Speak with authority
Even when asking questions, have your voice end on with a downward inflection.
Say “What time is the meeting?” once with voice raising at the end and one with voice ending with a downward inflection.
calls.
General Do’s and Don’ts
➢ Outline points you want to make prior to placing a call.
➢ If your party is not there, leave a brief message and request a telephone appointment.
Chapter Six
Etiquette in Business Communication
Introductions
➢ Mention authority figures first and introduce others to them.
➢ Introduce a younger person to an older person.
talk. ➢ Make calls during normal business hours. ➢ Return calls the same day. ➢ Never put someone on hold without asking
permission. ➢ Don’t do other work while on the phone ➢ Be courteous of others when screening
Interactive moment
In groups of 3-4, introduce each members of the group to one another.
Remembering names
➢ Get business cards from everyone you meet and makes notes on it about when you met, what you had in common, and details about the person, including names of children.
➢ Prefer the formal to the informal, especially with older and higher ranking people
➢ Avoid saying, “I’m sorry, I have forgotten your name” Instead, say “Help me out, your name was on the tip of my tongue and I must be having a senior moment.
➢ Always stand up. ➢ Always shake hands.
Introduce lower ranking person to higher ranking person. Include useful information
➢ Father Graham, may I introduce Libby Smith, our new assistant director of diversity. She recently earned her MA in Human Resources at Indiana University.
➢ If your party answers, identify yourself, stick to your outline and thank the person at the end of the call.
Conference calls
➢ Prepare ➢ Be respectful ➢ Be inclusive ➢ Keep moving ➢ Get commitments
➢ Telephone calls ➢ Notes of Appreciation ➢ Phone Calls and Voice Mail ➢ Beepers, Cellular Phones, and
Portables
Telephone Etiquette
➢ Identify yourself and your company. ➢ Ask the person if he or she has time to
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
Voice Mail
➢ Identify yourself and your return number immediately.
➢ Be brief and to the point. What you want, why it is of mutual interest, details, next steps. Leave return number again.
Speak with authority
Even when asking questions, have your voice end on with a downward inflection.
Say “What time is the meeting?” once with voice raising at the end and one with voice ending with a downward inflection.
calls.
General Do’s and Don’ts
➢ Outline points you want to make prior to placing a call.
➢ If your party is not there, leave a brief message and request a telephone appointment.
Chapter Six
Etiquette in Business Communication
Introductions
➢ Mention authority figures first and introduce others to them.
➢ Introduce a younger person to an older person.
talk. ➢ Make calls during normal business hours. ➢ Return calls the same day. ➢ Never put someone on hold without asking
permission. ➢ Don’t do other work while on the phone ➢ Be courteous of others when screening
Interactive moment
In groups of 3-4, introduce each members of the group to one another.
Remembering names
➢ Get business cards from everyone you meet and makes notes on it about when you met, what you had in common, and details about the person, including names of children.
➢ Prefer the formal to the informal, especially with older and higher ranking people
➢ Avoid saying, “I’m sorry, I have forgotten your name” Instead, say “Help me out, your name was on the tip of my tongue and I must be having a senior moment.