皇冠假日酒店品牌人员编制表CP Manning (with Chinese)-Jan 2011

Executive Club 行政楼层
Executive Club Manager 行政楼层经理 Guest Services Agent 宾客服务接待员 Trainee 实习生 Sub total Executive Club Executive Club Executive Club JB6 JB9 0 4 0 4 0 4 1 5 0 4 1 5 1 4 1 6 3 3 3 0 4 0 4 0 4 0 4 0 4 0 4 1 4 0 5
Housekeeping 客房部
Executive Housekeeper 行政管家 Asst Executive Housekeeper 行政副管家 Housekeeping Coordinator 客房部协调员 Housekeeping Supervisor 客房部主管 Housekeeping Attendant 客房部服务员 Trainee 实习生 Housekeeping Attendant 客房部服务员 Florist 花工 Linen & Uniform Room Supervisor 布草&制服主管 Housekeeping Attendant 客房部服务员 Seamstress 缝纫师 Sub total Public Area Public Area Uniform Uniform Uniform Floors / Public area JB4 JB5 JB8 JB7 JB9 JB10 JB9 JB7 JB10 JB9 1 0 1 4 18 0 10 1 1 3 1 40 1 1 1 5 22 0 11 1 1 4 1 48 1 1 1 5 26 0 12 1 1 4 1 53 1 1 1 5 31 0 14 1 1 4 1 60 6 4 6 4 3 3 3 1 2 2 2 1 0 1 3 12 0 8 1 1 3 1 31 1 1 1 4 13 0 9 1 1 3 1 35 1 1 1 4 14 0 10 1 1 3 1 37 1 1 1 4 18 0 10 1 1 3 1 41
Months Prior to opening 开业前到任时间
Opening Hotels 30% occupancy. 筹备开业酒店以30%住宿率计算
250/299 275 322 300/349 325 351 350/399 375 373 400+ 425 410
Actual
1.29 Band 岗位级别
FOOD & BEVERAGE DIVISION 餐饮部
Administration 行政 Director of Food & Beverage 餐饮总监 Food & Beverage Manager 餐饮经理 Assistant Director of Food & Beverage 餐饮副总监 Food & Beverage Marketing Manager 餐饮市场经理 Administrative Assistant 行政助理 Chinese Operations Director 中餐营运总监 Management Trainee 管理培训生 Executive Chef 行政总厨 Chinese Executive Master Chef 中餐行政总厨 Executive Sous Chef 行政副厨师长 Administrative Assistant 行政助理 Kitchen Food and Beverage JB3 JB4 JB4 JB6 JB7 JB4 JB7 JB4 JB4 JB5 JB8 1 0 0 1 1 1 1 1 0 0 0 1 0 0 1 1 1 1 1 0 0 0 1 0 0 1 1 1 1 1 0 0 1 1 0 1 1 1 1 1 1 0 0 1 9 9 5 5 9 5 2 5 4 3 5 1 0 0 1 1 1 1 1 0 0 0 1 0 0 1 1 1 1 1 0 0 0 1 0 0 1 1 1 1 1 0 0 1 1 0 1 1 1 1 1 1 0 0 1
Front Office Service 前台服务
Guest Services Supervisor 宾客服务主管 Guest Relation Officer 宾客关系主任 Guest Services Agent 宾客服务接待员 Chief Concierge 礼宾部经理 Concierge 礼宾部主管 Bell Captain 行李部领班 Bellman 行李员 Doorman 门童 Transportation Supervisor 车队主管 Driver 司机 Trainee 实习生 Sub total Trainees Included Trainees Included Front Desk Front Desk Front Desk JB7 JB8 JB9 JB6 JB7 JB8 JB9 JB10 JB7 JB9 1 1 7 1 0 2 4 2 0 3 1 22 2 1 8 1 0 2 4 2 0 3 2 25 2 1 10 1 1 2 5 2 0 3 2 29 2 2 12 1 1 2 5 2 0 4 2 33 3 3 3 4 3 3 3 3 3 3 3 1 1 6 1 0 2 4 1 0 2 0 18 2 1 7 1 0 2 4 2 0 2 1 22 2 1 8 1 1 2 5 2 0 3 1 26 2 2 9 1 1 2 5 2 1 3 2 30
Restaurant Manager 餐厅经理 Chinese Food Sales Executives 中餐销售主任 Food and Beverage Service Team Leader 餐饮服务主管 Hostess / Host 迎宾员 Food and Beverage Service Attendant 餐饮服务员 Food and Beverage Service Attendant 餐饮服务员 Trainee 实习生 Sub total JB6 JB7 JB7 JB8 JB9 JB10 1 2 3 3 8 3 1 21 1 2 3 4 8 5 1 24 1 3 3 4 8 5 1 25 1 3 3 4 9 5 2 27 2 3 2 2 2 2 1 2 2 2 8 3 1 19 1 2 3 3 8 5 1 23 1 3 3 3 8 5 1 24 1 3 3 3 8 4 2 24
Business Centre 商务中心
Guest Services Supervisor 宾客服务主管 Guest Services Agent 宾客服务接待员 Trainee 实习生 Sub total Total Front Office Business Centre Business Centre Business Centre JB7 JB9 1 2 0 3 40 1 2 0 3 47 1 2 0 3 51 1 2 0 3 59 3 3 3 1 2 0 3 34 1 2 0 3 40 1 2 0 3 44 1 2 0 3 51
Room Service 送餐服务
Food & Beverage Service Attendant 餐饮服务员 Trainee 实习生 Sub total JB9 3 0 3 3 0 3 3 0 3 4 0 4 2 2 3 0 3 3 0 3 3 0 3 3 0 3
Chinese Restaurant 中餐厅
1 0 1
8 8
0 0 0
1 0 1
1 0 1
1 0 1
Front Office 前厅部
Front Office Manager 前厅经理 Assistant Front Office Manager 前厅副经理 Management Trainee 管理培训生 Guest Services Manager 宾客服务经理 Loyalty Manager 忠实客户经理 Sub total Front Desk Front Desk Front Desk Front Desk JB4 JB5 JB7 JB6 JB6 1 0 1 3 1 6 1 0 1 4 1 7 1 0 1 4 1 7 1 1 1 4 2 9 6 4 2 3 3 1 0 0 3 1 5 1 0 0 3 1 5 1 0 0 3 1 5 1 1 0 3 2 7
1.22
1.13
1.10
1.17
1.08
0.99
0.96
ROOMS DIVISION 房务部
Administration 行政 Director of Rooms 房务总监 Administrative Assistant 行政助理 Sub total Rooms
JB3 JB7
0 0 0
1 0 1
1 0 1
Sub total
6
6
7
8
6
6
7
Байду номын сангаас
8
All Day Dining 全日餐厅
Restaurant Manager 餐厅经理 Food and Beverage Service Team Leader餐饮服务主管 Hostess / Host 迎宾员 Food and Beverage Service Attendant 餐饮服务员 Food and Beverage Service Attendant 餐饮服务员 Trainee 实习生 Sub total JB6 JB7 JB8 JB9 JB10 1 2 3 5 2 2 15 1 2 3 6 3 2 17 1 2 3 6 3 3 18 1 2 3 8 5 3 22 4 3 2 2 2 2 1 2 3 4 2 2 14 1 2 3 5 2 2 15 1 2 3 5 2 3 16 1 2 3 7 4 3 20
Laundry 洗衣房
Laundry Manager 洗衣房经理 Housekeeping Supervisor 客房部主管 Dry Cleaner 干洗工 Housekeeping Attendant 客房部服务员 Sub total Total Housekeeping TOTAL ROOMS Laundry Laundry Laundry Laundry JB6 JB7 JB8 JB10 1 1 2 9 13 53 93 1 1 2 10 14 62 109 1 1 2 11 15 68 119 1 1 2 11 15 75 134 4 3 2 2 1 1 2 7 11 42 76 1 1 2 8 12 47 87 1 1 2 9 13 50 94 1 1 2 10 14 55 106
CROWNE PLAZA HOTEL MANNING GUIDE 皇 冠 假 日 酒 店 员 工 编 制
HOTEL NAME 酒店名称 Room Count 房间数 Employee Total 员工总数 Rooms to Employees Ratio 人员配备比率 250/299 275 356 300/349 325 396 350/399 375 423 400+ 425 469
Banquet 宴会
Conference & Banquet Manager 会议及宴会经理 Assistant Banquet Manager 宴会副经理 Banquet Service Manager 宴会服务经理 Food and Beverage Service Team Leader 餐饮服务主管 Hostess / Host 迎宾员 Food and Beverage Service Attendant 餐饮服务员 Food and Beverage Service Attendant 餐饮服务员 Trainee 实习生 Sub total JB4 JB5 JB6 JB7 JB8 JB9 JB10 1 0 1 2 1 3 1 1 10 1 0 1 2 2 3 1 1 11 1 1 1 2 2 3 1 1 12 1 1 1 2 2 3 2 1 13 4 3 2 2 2 2 2 2 1 0 1 2 1 2 1 1 9 1 0 1 2 1 2 1 1 9 1 1 1 2 1 3 1 1 11 1 1 1 2 2 3 2 1 13
Guest Service Center 宾客服务中心
Guest Service Center Supervisor 宾客服务中心主管 Guest Services Agent 宾客服务接待员 Sub total Guest Service Center Guest Service Center JB7 JB9 1 4 5 1 5 6 1 5 6 1 6 7 3 3 1 3 4 1 4 5 1 4 5 1 4 5