速卖通客户沟通模版

客户沟通邮件模版

提醒买家付款：

Dear customer:

Thank you for your order.

The item you selected is a high quality one with competitive price. You would like it.

Instant payment can ensure arrangement to avoid short of stock.

Thank you and awaiting your payment.

买家付款后-有货

Dear Valuable Customer;

Thank you for choosing our products.

Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.

We would check the product quality and try our best to make sure you receive it in a satisfactory condition.

Thanks for your purchase again and we will update courier No. to your soon

买家付款后-无货

Dear Customer;

Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:

XXXXXX

XXXXXX

If you don’t need any other item, please apply for cancel the order. And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.

Sorry for trouble and thanks so much for your understanding.

货物发出填入物流单号后

Dear Valuable Customer;

Thanks for your order. The product has been arranged with care. You may trace it on the following website after two days:

XXXXXXXXXXXXX

Kindly be noticed that international shipping would take longer time (7-30 business days for China Post, 3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.

As well, we would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us.

We treasure your business very much and look forward to serving you again in the near future.

跟催买家做出评价

Dear Customer;

We are glad you have received the goods

Being a seller on ALiexpress, feedback from customers are of vital importance to us. 5-star appraisal and positive feedback will help us improve our products and service.

If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly. We will try our best to solve your problem.

Many thanks for your time on this.

收到买家正面评价后.

Dear Customer；

Thanks for your positive appraisal.

We will strive for prociding better service and products for you in the future.

Welcome your next coming.

1、当买家光顾你的店铺，询问产品信息时：

重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。尽量在初步沟通时把

产品元素介绍清楚：

Eg1: Hello, my dear friend. Thank you for visiting to my store,