导游英语(第二版) 电子教案Chapter 8 Handling the Accidents
合集下载
21世纪导游英语《ABC部分》
ABc for tour guides1·What is the definition of a tour guide?Is a commentator allowed to guide a tourgroup?导游员的定义是什么?讲解员能否带团?(1)A tour guide is a person who has acquired a tour guide certificate and is assigned by atravel agency to escort tourists on their travels．providing them with conlmental—Y and guiding service as well as other travel services．(2)The commentator who works at a museum or a scenic area is not allowed to guide tour groups．He can only introduce the specific scenic site where he works．2．By what basic principles of guiding service should a guide abide?导游服务必须遵循的基本原则是什么?(1)Take tourists as the primary consideration and be ready to provide exceptional service forthem．(2)Safeguard the legitimate rights and interests of tourists．(3)Combine standardized service with special individualized service．3．A travel agency assigns a guide who recently acquired his tour guide certificate toguide a tour group to Thailand．Should the guide accept or reject the assignment?Why?某人刚取得导游员资格证书，旅行社便决定委派他带团赴泰国旅游，请问他应该接受还是拒绝?为什么?According to relevant regulations，the guide should decline the assignment because an overseas tour leader’s certificate is required to qualify one to lead an outbound tour group．4．List the basic tasks of a tour guide．列举导游员工作的基本内容。
新编实用英语(第二版)unit8.ppt
New Practical English 1
Text-related Information
Generally speaking, you will find few health hazards when traveling in England. The water is safe to drink unless a sign says otherwise (for example on trains), milk is pasteurized and you should find few problems with food if it is cooked properly. However, a change in climate, diet, and water supply in itself can cause problems such as an upset stomach, so take care, especially with your diet.
New Practical English 1
Text
Para.3 At all times, personal
cleanness is of the biggest importance. 3 You
should always wash your hands after using
the toilet and before preparing or eating food. About 20-50 per cent of tourists suffer from diarrhea caused by infections of various kinds of bacteria or viruses. Para.4 If you are with some
Text-related Information
Generally speaking, you will find few health hazards when traveling in England. The water is safe to drink unless a sign says otherwise (for example on trains), milk is pasteurized and you should find few problems with food if it is cooked properly. However, a change in climate, diet, and water supply in itself can cause problems such as an upset stomach, so take care, especially with your diet.
New Practical English 1
Text
Para.3 At all times, personal
cleanness is of the biggest importance. 3 You
should always wash your hands after using
the toilet and before preparing or eating food. About 20-50 per cent of tourists suffer from diarrhea caused by infections of various kinds of bacteria or viruses. Para.4 If you are with some
《导游英语》(第二版) 电子教案 Chapter 6 Foods and Beverages
• If tourists have special requirements on food before they have dinner, the guide should help handle the case, but tourists will bear the extra expense.
2. Listen again and answer the following
questions.
导游实务
• 1. How does the guide handle the problem if the meals do not conform to the standard?
• The guide should request a change of the meals according to the standard specified in the contract, or ask for the compensation.
2021/8/5
8
1. Listen carefully, and fill in the words or phrases you have heard.
• (1) Generally speaking, restaurant agrees to change food if it gets the notice
2021/8/5
16
2. Listen again and answer the following questions.
导游实务
• 1. Do you think the guide should encourage tourists to eat local foods? Why?
2. Listen again and answer the following
questions.
导游实务
• 1. How does the guide handle the problem if the meals do not conform to the standard?
• The guide should request a change of the meals according to the standard specified in the contract, or ask for the compensation.
2021/8/5
8
1. Listen carefully, and fill in the words or phrases you have heard.
• (1) Generally speaking, restaurant agrees to change food if it gets the notice
2021/8/5
16
2. Listen again and answer the following questions.
导游实务
• 1. Do you think the guide should encourage tourists to eat local foods? Why?
《导游英语》(第二版) 电子教案 Chapter 5 Checking in the Hotel
without__fu_l_fi_ll_in_g__th_e__b_a_s_ic_r_e_q_u_i_re_m__e_n_ts_;
• (2) She should help the Brown’s
_c_h_e_c_k__in__th_e__h_o_te_l_________check in the
hotel; • (3) She should ask the bellman to
导游实务
Additional Tips for Tour Guides
• Guiding Service after Check-in
2021/8/5
19
A guide should offer the following services to tourists when he takes tourists to the hotel:
导游实务 • (1) Miss. Lin Juan should negotiate with the
hotel manager and demand that the rooms conform to the terms specified in the contract.
• (2) If the manager agrees that the double rooms replace the single rooms or pay the Brown’s some money as the settlement, she should consult with the Brown’s to see if they are willing to compromise.
v.规定, 保证 v.打乱, 打扰
Proper Nouns
• (2) She should help the Brown’s
_c_h_e_c_k__in__th_e__h_o_te_l_________check in the
hotel; • (3) She should ask the bellman to
导游实务
Additional Tips for Tour Guides
• Guiding Service after Check-in
2021/8/5
19
A guide should offer the following services to tourists when he takes tourists to the hotel:
导游实务 • (1) Miss. Lin Juan should negotiate with the
hotel manager and demand that the rooms conform to the terms specified in the contract.
• (2) If the manager agrees that the double rooms replace the single rooms or pay the Brown’s some money as the settlement, she should consult with the Brown’s to see if they are willing to compromise.
v.规定, 保证 v.打乱, 打扰
Proper Nouns
《导游英语》(第二版) 电子教案 Chapter 9 The First Aid
v.冲洗；漂洗 n. 夹板；藤条
• sunstroke • excessive
分的
• dizziness • nausea • vomit • delirious
不省人事的
• coma • unbutton
n.中暑 adj.过多的, 过
n.头昏眼花 n.反胃；恶心 n. v.呕吐 adj.神志昏迷的,
• (3) Place thick dressing on the wound and bind it tightly with a bandage.
2021/8/5
16
• (4) Before binding, rinse the wound first, and then wrap it up gently, tying the knot away from the wound.
点
Part A: Know-how for Tour Guides
New words
• authority • prescribe • symptom • fracture • tourniquet • Dressing
敷料） • rinse • splint
导游实务
n.权威；权力 v.开处方, 开药 n.症状；征兆 v.骨折；断裂 n.止血带；压脉器 n. 敷在伤口的（
2021/8/5
20
• The symptoms include excessive sweating, thirst, dizziness, ringing in the ears, and nausea. The patient may also vomit and develop a fever. In the case of a serious sunstroke, the patient may be delirious or in a coma.
• sunstroke • excessive
分的
• dizziness • nausea • vomit • delirious
不省人事的
• coma • unbutton
n.中暑 adj.过多的, 过
n.头昏眼花 n.反胃；恶心 n. v.呕吐 adj.神志昏迷的,
• (3) Place thick dressing on the wound and bind it tightly with a bandage.
2021/8/5
16
• (4) Before binding, rinse the wound first, and then wrap it up gently, tying the knot away from the wound.
点
Part A: Know-how for Tour Guides
New words
• authority • prescribe • symptom • fracture • tourniquet • Dressing
敷料） • rinse • splint
导游实务
n.权威；权力 v.开处方, 开药 n.症状；征兆 v.骨折；断裂 n.止血带；压脉器 n. 敷在伤口的（
2021/8/5
20
• The symptoms include excessive sweating, thirst, dizziness, ringing in the ears, and nausea. The patient may also vomit and develop a fever. In the case of a serious sunstroke, the patient may be delirious or in a coma.
导游英语Unit 8 Chaozhou
I. Lead in :General introduction
with Jinshan Mountain in the north, the Penholder Mountain in the east, the Calabash Mountain in the west and the Hanjiang River in the south, Chaozhou is a city surrounded by three mountains and a river. The well known historic sites are the Xiangzi Bridge, which is a key cultural relics site under the state protection and one of the top four ancient bridges, the other three are the Zhaozhou Bridge, the Luoyang Bridge and the Lugou Bridge; the Xu's mansion of the princess's husband, which is a rarely seen mansion architecture of the Song Dynasty (960-1279) and one of the Three Treasures of the ancient architecture of Chaozhou; the Kaiyuan Temple in Chaozhou, which is one of the only four extant Kaiyuan temples in China and one of the big four temples of Chaozhou; the Hanwengong Memorial Temple which is the oldest and best preserved one in China;
导游英语(第二版) 电子教案Chapter 12 Sending off the Tour Group
• 2. Possible Delay of Sending off the Tourists离站可能遇到的延误
• 3. Handling the Issues after Sending off the Tourists离站送客后 续事宜
• Part B Listening Comprehension 导游听力训练
• The guide should announce the time for delivery of luggage so that the tourists could get ready in advance.
2. Possible Delay of Sending off the
Tourists
• 2.Contact the ticket office to see if the earliest flight is available. Try your best to catch the earliest flight.
2020/6/30
15
• 3.Choose other modes of transport to send off the tourists upon approval of the travel agency.
2020/6/30
16
2. Listen again and answer the following
questions.
导游实务
• 1. Who is to blame if tourists miss the airplane?
• Generally speaking, the guide is to blame.
agency G. on behalf of the travel agency
• 3. Handling the Issues after Sending off the Tourists离站送客后 续事宜
• Part B Listening Comprehension 导游听力训练
• The guide should announce the time for delivery of luggage so that the tourists could get ready in advance.
2. Possible Delay of Sending off the
Tourists
• 2.Contact the ticket office to see if the earliest flight is available. Try your best to catch the earliest flight.
2020/6/30
15
• 3.Choose other modes of transport to send off the tourists upon approval of the travel agency.
2020/6/30
16
2. Listen again and answer the following
questions.
导游实务
• 1. Who is to blame if tourists miss the airplane?
• Generally speaking, the guide is to blame.
agency G. on behalf of the travel agency
导游英语Unit 8 Handling Lost Items
Lesson 1 Lost Papers
Dialogue 2
Scene: At the Lost Property Counter. Mrs. Johnson: Good morning. Could you help me? Clerk: Yes. What’s the problem, ma’am? Mrs. Johnson: Well, I was wondering if anyone has turned in a passport. Clerk: Sorry, but no passport has been turned in here. Have you lost your passport? Mrs. Johnson: I think so. I can’t find it anywhere in my hotel room, and I remember the last place I used it yesterday was in this department store. Clerk: Could you remember where exactly did you use your passport in the store? Mrs. Johnson: In the souvenir department. I had to show it to pay for the souvenirs with my traveler’s checks. Clerk: Well, let me call the souvenir department to see if they’ve found a passport. (A minute later.) Clerk: Sorry, ma’am. Your passport’s not been turned in there, either. Mrs. Johnson: Then what shall I do? Clerk : You can fill in this lost property report, and I’ll keep my eye out for it. Those kinds of things usually turn up eventually, but I suggest you contact your embassy and tell them about your situation, so they can issue you a new passport in case it doesn’t show up. Mrs. Johnson: You’re right. Thank you very much. Clerk: You are welcome.
导游英语Chapter 8 Emergency Handling共42页文档
• 3. Try to console the tourist who has lost the baggage and help him or her ease the difficulties caused by the loss;
Situation I —— Background Information
• how to deal with the emergencies happening on the way of tour;
• how to write letters of Lost and Found / Notice.
Part one —— Open Your Toolkit
• Situation I ——Helping with Lost Baggage • Situation II ——HeBiblioteka ping a Sick Tourist
Situation I
• G: Calm down, please, Peter. I will help you. Let me think…There are altogether 16 pieces of baggage in our tour group. And the number was still 16 when I checked them after we arrived at the hotel. So, it couldn’t have been lost in the airport or on the way to the hotel. Is that right?
• 4. If the baggage eventually cannot be found, the manager of the travel service (if necessary), and the tour guide should explain to the tourist what may have happened, offer apologies and help him or her to claim for compensation in accordance with the international practice.
Situation I —— Background Information
• how to deal with the emergencies happening on the way of tour;
• how to write letters of Lost and Found / Notice.
Part one —— Open Your Toolkit
• Situation I ——Helping with Lost Baggage • Situation II ——HeBiblioteka ping a Sick Tourist
Situation I
• G: Calm down, please, Peter. I will help you. Let me think…There are altogether 16 pieces of baggage in our tour group. And the number was still 16 when I checked them after we arrived at the hotel. So, it couldn’t have been lost in the airport or on the way to the hotel. Is that right?
• 4. If the baggage eventually cannot be found, the manager of the travel service (if necessary), and the tour guide should explain to the tourist what may have happened, offer apologies and help him or her to claim for compensation in accordance with the international practice.
最新导游英语教学课件
Are all meals included in the price?
Breakfast and dinner are included in the price.
Ⅱ. Dialogue Learning
• China Travel Service • Good morning… Can I help you? • travel brochure • bus tour • What is the price of … • coach • see some sights / enjoy the landscape
We have two tours each week, leaving on Tuesday and Friday mornings.
The whole tour takes four days and three nights.
The coach leaves at 7:30 a.m. in front of the company. The drive takes six hours, with three stops to see some sights.
What about the hotel
accommodation s?
You’ll be staying at the Holiday Inn. It’s a three-star hotel with three restaurants and a swimming pool.
Ⅰ. Information consulted & Useful Sentences
The second day you’ll take a fiveday city tour. In the afternoon you’ll enjoy the landscape by water.
《导游英语》Unit8
Warming-up
Look at the following pictures and try to describe it in your own words.
Listening
Useful Expressions
refer to rich in 指的是 富有
tourism resources
Speaking
Knowledge improvement
Mount Lushan is located in northern Jiangxi Province.
Like Mount Huangshan, it is also famous for seas of clouds and mists, which become especially active during the summer solstice. In winter the clouds drop down to earth, and the mountain tries in vain to peak through
Speaking
Read the following questions and discuss with your partner. 1: Which scenic spot do you want to visit most in China? Why? 2: Where is your favorite resort for summer and winter holiday? Why? 3: Do you know the world heritage list of China? Can you list some?
tourism industry cultural relics place of historical interest cultural remains under key protection
导游英语Chapter 8 Emergency Handling
Situation II —— Background Information
• 2. If the tourist gets sick in the hotel, the tour guide should notify the relevant department in the hotel for iate treatment, or the sick tourist should be sent to a hospital;
Situation I
• Scene: Peter has just arrived at the hotel. But he couldn't find one of his bags when he was showed to his room. He is very anxious because his passport, ID card and some other important things are all in the bag, so he is asking the tour guide for help.
• P: So what should I do now?
• G: Don’t worry. I will call the Lost and Found Desk immediately. Could you describe some features of your baggage?
Situation I
Chapter Eight
Emergency Handling
In this chapter, you will learn:
• how to deal with the emergencies happening at the hotel;
2017春季导游英语教案
导游英语课程教案1.课程定位与内容课程定位：《导游英语》课程为专业任选课，授课对象为英语专业三年级学生。
课程职业性强，计划为有意向从事导游行业工作的学生提供行业基础知识并培养他们的专业技能。
由于三年级学生已经具有一定听说读写的基本技能,所以本课程的教学目标应集中在英语导游相关职业知识及职业技能的培训上，以导游工作基本过程为导向来组织教学过程，尤其应该通过大量的情景模拟练习来帮助学生掌握涉外旅游活动中“吃、住、行、游、购、娱”六大环节的工作过程,获得、巩固相关的从业技能。
课程内容:教材：《导游英语实用教程》天津大学出版社，2010年4月，刘丽莉主编该教材共分三个部分：Service Procedure（导游服务步骤)； Chinese Culture（中国文化）； Tourist Attractions（旅游景点)。
根据教材、课程目标及实际情况教学内容主要分为两大块：基础理论知识及实际操作。
基础理论部分以教师讲授为主，主要涉及导游服务相关基础知识。
实际操作部分以学生小组活动为主要形式，学生需对设定的旅游目的地开展模拟导游活动。
教学重点:致欢迎词、酒店安排、旅行安排、景点介绍、饮食文化、节日文化、特产、致欢送词、解决投诉问题。
教学难点：中西文化差异,知识覆面广，表达能力要求高。
2.本堂课的教学目标帮助学生掌握旅游线路设计的要素及规则，让学生通过学习,能够设计出完整合理的旅游线路。
3.教学方法及手段（任务型＆情景法）课程主要分为理论知识讲解和实践技能操作两部分。
理论知识部分主要以教师讲解形式为主涵盖导游必备素质、基本服务要求、导游职责、行程安排、中国传统文化知识介绍等内容，实践操作部分将对学生进行分组，要求学生以小组展示的方式对规定省市的旅游线路进行设计及讲解。
模拟实践课以练为核心，结合任务型教学法和情景法的教学理念,以幻灯片和视频短片为切入点，声音、图像辅助的多媒体教学手段具有较好的带入性，能够激发学生的学习兴趣，更好的参与到课堂活动中。
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
• (3) He must warn them not to take the elevator, for they may get trapped in the elevator because of the power failure caused by the fire.
2020/6/30
16
_t_ak_e__th_e_m__t_o_t_h_e_l_o_s_t-_a_n_d_-f_o_u_n_d__o_ff_ic_e____
to register the lost property. • (3) With their tickets and luggage tags in
hand, the Brown’s could specify the number of luggage and their exterior characteristics, and
导游英语
第二版
2020/6/30
1
Unit Eight Handling the Accidents
• Travel in Shanghai 事故处理—上海导游
2020/6/30
2
• Part A Know-how for Tour Gui教de学s内容 导游实务
• 1. The Lost Luggage丢失行李 • 2. Fire Accident火灾 • 3. Traffic Accident交通事故
景点
Part A: Know-how for Tour Guides
New words
导游实务
• disembark
v.(使)起岸；(使)登陆
• register
v.记录；登记
• tag
n.标签；标记符
• submit
v.提交, 递交
• reimbursement
n.付款
• trap
v.设陷阱；使陷于困境
• Method of Explanatory Introduction解释法
• Part E Introduction to Tourist 教学内容 Sites景点讲解
• Nanjing Road南京路 • Part F Tourism Culture旅游文化 • Twelve Animal Figures十二生肖 • Part G Translation景点翻译 • Tourist Sites in Shanghai上海旅游
• (a7g)aiSnhset_m_t_ah_ye_h_ae_ilrp_li_tnh_ee_m_c_ot_mo_l_po_ad_ng_ey_a__c_la_im ____.
2. Listen again and answer the following questions.
导游实务 • 1. What does a tourist usually take with
2020/6/30
18
2. Listen again and answer the following questions.
2. Do not take the elevator
3. sprinkle the water on the doபைடு நூலகம்r
4. send tourists to the hospital nearby
5. submit a written report
Column B
A. to keep it cool and wet B. to prevent from breathing
him when they register this lost luggage?
• He should take his tickets and luggage tags when he registers the lost luggage.
2020/6/30
12
• 2. Why is it important to leave the telephone number of the travel agency with the lost-and-found office and the airline company?
Suggestions: • (1) The guide should report the fir导e 游实务
immediately to the police.
• (2) He should lead the Brown’s to a safe place through a safe emergency exit. Tourists should cover their mouth and nose and crawl out of the room on hands and knees, with their body close to the ground;
• Part B Listening Comprehension 导游听力训练
• Jinmao Tower金茂大厦
2020/6/30
3
• Part C Situational Dialogue情景教对学内容 话
• The Bund外滩
• Part D Methods of Introduction景 点讲解方法
____k_e_e_p_i_n__to_u__c_h___wherever they travel.
• (5) She should tell the Brown’s to buy some
dfoari_lry_e_nim_ec_be_us_sr_ist_iee_ms_,_ea_nn_td_f_sro_u_bm_m_tiht__ere_ac_ei_rilp_it_ns_e__ company later
_le_a_v_e__th_e_i_r _m_o_b_i_le__p_h_o_n_e_n_u_m__b_e_r __for
further contact.
• (4) She should leave the phone number of the travel agency, as well write down the address and phone number of the airline office and those of the lost-and-found office at the airport so that they can
• b. Wave colorful clothing out the window to signal for help.
2020/6/30
17
• (5) If they are injured in the fire the guide should send them to the hospital nearby.
1. The Lost Luggage
导游实务
• The Brown’s arrive at Shanghai Hongqiao International Airport. After they disembark the plane they claim their luggage, but in vain. Miss Guo Jinxing urges them to get aboard the coach, for other tourists have been waiting impatiently for half an hour.
• The travel agency can keep in touch with the lost-and-found office and the airline company. If the airline finds the lost property the tourists can get it back as soon as possible.
Brown’s to___lo_o_k__fo_r_t_h_e_l_u_g_g_a_g_e______.
She shouldn’t urge the Brown’s to embark the coach before they register the lost property.
• (2) In case that they cannot find the luggage she should
_______________. • (6) If the Brown’s leave Shanghai and the
luggage is still missing, she must inform the airline company of the address and phone
nofu_m_b_e_r__th_e__n_e_x_t_s_t_o_p__o_f_t_h_e_i_r _tr_a_v_e_l___.
2020/6/30
14
1. Listen carefully, and match the information in column A with that in column B(There are two extra items in column B).
Column A
1. cover their mouth and nose
2020/6/30
9
1. Listen carefully, and fill in the words or phrases you have heard.
• (1) Though she is not held responsible for the lost luggage, Miss Guo should help the
• crawl • placate • bandage • casualty • ambulance • feedback
2020/6/30
16
_t_ak_e__th_e_m__t_o_t_h_e_l_o_s_t-_a_n_d_-f_o_u_n_d__o_ff_ic_e____
to register the lost property. • (3) With their tickets and luggage tags in
hand, the Brown’s could specify the number of luggage and their exterior characteristics, and
导游英语
第二版
2020/6/30
1
Unit Eight Handling the Accidents
• Travel in Shanghai 事故处理—上海导游
2020/6/30
2
• Part A Know-how for Tour Gui教de学s内容 导游实务
• 1. The Lost Luggage丢失行李 • 2. Fire Accident火灾 • 3. Traffic Accident交通事故
景点
Part A: Know-how for Tour Guides
New words
导游实务
• disembark
v.(使)起岸；(使)登陆
• register
v.记录；登记
• tag
n.标签；标记符
• submit
v.提交, 递交
• reimbursement
n.付款
• trap
v.设陷阱；使陷于困境
• Method of Explanatory Introduction解释法
• Part E Introduction to Tourist 教学内容 Sites景点讲解
• Nanjing Road南京路 • Part F Tourism Culture旅游文化 • Twelve Animal Figures十二生肖 • Part G Translation景点翻译 • Tourist Sites in Shanghai上海旅游
• (a7g)aiSnhset_m_t_ah_ye_h_ae_ilrp_li_tnh_ee_m_c_ot_mo_l_po_ad_ng_ey_a__c_la_im ____.
2. Listen again and answer the following questions.
导游实务 • 1. What does a tourist usually take with
2020/6/30
18
2. Listen again and answer the following questions.
2. Do not take the elevator
3. sprinkle the water on the doபைடு நூலகம்r
4. send tourists to the hospital nearby
5. submit a written report
Column B
A. to keep it cool and wet B. to prevent from breathing
him when they register this lost luggage?
• He should take his tickets and luggage tags when he registers the lost luggage.
2020/6/30
12
• 2. Why is it important to leave the telephone number of the travel agency with the lost-and-found office and the airline company?
Suggestions: • (1) The guide should report the fir导e 游实务
immediately to the police.
• (2) He should lead the Brown’s to a safe place through a safe emergency exit. Tourists should cover their mouth and nose and crawl out of the room on hands and knees, with their body close to the ground;
• Part B Listening Comprehension 导游听力训练
• Jinmao Tower金茂大厦
2020/6/30
3
• Part C Situational Dialogue情景教对学内容 话
• The Bund外滩
• Part D Methods of Introduction景 点讲解方法
____k_e_e_p_i_n__to_u__c_h___wherever they travel.
• (5) She should tell the Brown’s to buy some
dfoari_lry_e_nim_ec_be_us_sr_ist_iee_ms_,_ea_nn_td_f_sro_u_bm_m_tiht__ere_ac_ei_rilp_it_ns_e__ company later
_le_a_v_e__th_e_i_r _m_o_b_i_le__p_h_o_n_e_n_u_m__b_e_r __for
further contact.
• (4) She should leave the phone number of the travel agency, as well write down the address and phone number of the airline office and those of the lost-and-found office at the airport so that they can
• b. Wave colorful clothing out the window to signal for help.
2020/6/30
17
• (5) If they are injured in the fire the guide should send them to the hospital nearby.
1. The Lost Luggage
导游实务
• The Brown’s arrive at Shanghai Hongqiao International Airport. After they disembark the plane they claim their luggage, but in vain. Miss Guo Jinxing urges them to get aboard the coach, for other tourists have been waiting impatiently for half an hour.
• The travel agency can keep in touch with the lost-and-found office and the airline company. If the airline finds the lost property the tourists can get it back as soon as possible.
Brown’s to___lo_o_k__fo_r_t_h_e_l_u_g_g_a_g_e______.
She shouldn’t urge the Brown’s to embark the coach before they register the lost property.
• (2) In case that they cannot find the luggage she should
_______________. • (6) If the Brown’s leave Shanghai and the
luggage is still missing, she must inform the airline company of the address and phone
nofu_m_b_e_r__th_e__n_e_x_t_s_t_o_p__o_f_t_h_e_i_r _tr_a_v_e_l___.
2020/6/30
14
1. Listen carefully, and match the information in column A with that in column B(There are two extra items in column B).
Column A
1. cover their mouth and nose
2020/6/30
9
1. Listen carefully, and fill in the words or phrases you have heard.
• (1) Though she is not held responsible for the lost luggage, Miss Guo should help the
• crawl • placate • bandage • casualty • ambulance • feedback