六西格玛入门课程系列001：六西格玛简介(专业经典系统,建议收藏)

Six Sigma is most effective in achieving breakthrough when focused on
improving processes in the “main pipes.”
当着重于改善“主要管道”中的过程时，六西格玛是实现突破最有效的方法。
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实现六西格玛产生长期利益
– Change the “corporate DNA”
改变“公司基因”
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Improve Processes
改善过程
Six Sigma improves products and services through improving the processes by which they are produced.六西格玛通过改进制造产品和提供服务的过程来
通系统
2. Enabling Processes 辅助过程
Necessary for the core processes to work.核心过程运行
所必须的过程。
• Hire People雇佣员工 • Pay People支付薪水 • Invoice Customers开发票 • Maintain Equipment保养设备
Directly relate to creating the product and services we provide to our external customers.直接关系到制造我们提供
给外部客户的产品和服务。
• Design Door Panels设计门板 • Build Seats制造座椅 • Build Batteries制造电池 • Manage Facilities管理设施 • Provide HVAC systems提供空调暖
六西格玛的关键概念
1. Breakthrough 突破
– Discover opportunities that will lead to breakthrough.发现能产生突破的机会。
2. Process 过程
– Identify work processes to optimize. 确定需要优化的过程。
改进产品和服务。
Six Sigma improves both…
六西格玛改善…
1. Operational Processes (Manufacturing Processes)
运作流程（制造工艺）
2. Transactional Processes (Administrative and Business Processes)
“Process” is a Horizontal Slice
“过程”是水平运行的
Example from Seat Frame Plant:
来自座椅骨架厂的案例：
Process: Make Seat Frame
过程：制造座椅骨架
Stamp
冲压
Weld
焊接
Paint
油漆
Assemble
装配
Output 输出
Six Sigma
Overview
六西格玛简介
Course Objectives
课程目标
After completing this course, you will be able to:
完成本次课程后，你能够：
1. Describe the Six Sigma Breakthrough Strategy.描述六西格玛突破策略。
intended to provide
过程提供的有形内容
Customers客户
Persons who receive, use or rely upon the deliverables
接受、使用或依赖所交付的产品的人
What’s important to them???
对他们来说什么是重要的？
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客户观点
• When deciding what to improve, we should look at the process from the customer’s perspective.
当决定改善什么时，我们应该从客户的角度看过程。
OurHale Waihona Puke Baidu
Process
我们的过程
Output输出
Tangible item the process is
Six Sigma as a Strategy
六西格玛作为一种策略
• Companies that implement Six Sigma as a change in business management methods…
公司实施六西格玛作为企业管理方法的一种变革…
– Change the organization’s EBIT structure to continually improve margin on sales改变组织EBIT结构不断提高销售利润
3. Customer 客户
– Optimize from the perspective of those people who use or are affected by the process output.以过程
输出使用者或受到过程输出影响的人的观点为出发点 来优化过程。
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通过聚焦过程内部来实现
Effectiveness 效果
Process outputs meeting or exceeding the needs of customers.
过程输出达到或超过客户的需求。
Achieved by improving what comes out of the process
Seat Frame
座椅骨架
Notice that the process is “Make Seat Frame”, identified from customer’s view.请注意，从客户的角度确认过程是“制造座椅骨架” 。
“Stamp”, “Weld”, “Paint” and “Assemble” are sub-processes.“冲压”，
通过改善过程输出来实现
Input
Process Steps过程步骤 Efficiency效率
Output
Customer (users) Needs & Wants
客户需要和期望
Effectiveness效果
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The Customer’s Perspective
“焊接”，“油漆”和“装配”都是子过程。
The process runs horizontally through the plant, across the various sub-processes needed to make the seat frame.过程在工厂中是水平运行
的，其中交叉着各个生产座椅骨架必要的子过程。
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Who’s the Customer?
谁是客户
Process 过程
Output 输出 Customer 客户
Making a Seat Frame
制造一个座椅骨架
Paying Invoices
支付发票
Seat Frame座椅骨架 Electronic Deposit电子存款
• People who ride in vehicle坐汽车的人
• People who assemble seats (JIT)组装座椅的人
People who process the deposit (at supplier)接收货款的人
The purpose of a work process is to provide outputs to others (customers).工作过程的目的是为其他人（客户）提供输出。
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What does Six Sigma accomplish?
六西格玛能实现什么？
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Six Sigma Drives out Defects
六西格玛驱逐缺陷
The purpose of Six Sigma is to improve the process’s ability to
meet customer needs (I.e. improve process effectiveness).
六西格玛的目的是改进过程能力以满足客户需求（即提高过程的效果） 。
Process Effectiveness vs. Efficiency
过程效果VS效率
Highest Priority!
最高优先级！
Efficiency 效率
The resources consumed to do the work.
工作消耗的资源。
Achieved through focusing inside the process
– Intensive use of analytical tools to improve processes.
– 广泛使用分析工具改善过程。
– Absolute focus on reducing variation and defects.
– 着重于减少变差和缺陷。
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2. Understand what is meant by “process” and “customers.”了解什么是“过程”和“客户” 。
3. Describe what Six Sigma can accomplish.
描述六西格玛能实现什么。
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What is Six Sigma?
什么是六西格玛？
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Six Sigma is …
六西格玛是…
• Setting priority based on what’s most important to the customer. 以客户关注为基础确定优先级。
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Core and Enabling Processes
核心过程和辅助过程
Processes that are critical to our business include…
我们业务的关键过程包括…
Examples 举例
1. Core Processes 核心过程
LSL Defects
USL Defects
Defects from process of
Paying Invoices:
支付发票过程中的缺陷：
• Late Payment 晚付
Seat Track Dimension
• Wrong Amount 错付
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Our
Process 我们的过程
Process Output to Customers给客户的过程输出
A defect occurs when the process output does not meet the customer requirement.过程输出不能满足客户的要求时缺陷就产生了。
– Reduce the number of problems and problem solving teams减少问题和问题解决团队的数量
– Manage business processes proactively
积极主动地管理业务流程
– Realize long-term benefits from Six Sigma
事务型流程（管理和业务流程）
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What are the key Six Sigma
concepts?
什么是六西格玛的关键概念？
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Six Sigma Key Concepts