商务英语写作 Unit10
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Best personal wishes. Sincerely yours,
Practice 3
1. I was wondering why we hadn't seen you lately 2. since you have been one of our most
1. We are sorry for any inconvenience we caused you. 2. We apologize for our failure and will try not to let this
happen again. 3. Please accept our many apologies for the trouble
Advantages of writing an apology letter • take the writer’s time composing his/her
thoughts • take the receiver’s time considering the
message and deciding how to respond • permit the receiverto accept the apology
you today (UPS) and should be at your place by Friday of this week.
When I investigated the original shipment, I was astounded to learn that your uniforms were sent to another hospital (in Iowa City!). It's hard to account for such an error, and the only excuse I can offer is that we've had several part-time warehouse people this month to fill in for some of the regular crew who are on vacation.
Байду номын сангаас
4. emergency 5. discussing 6. notify
7. absence
8. return
9. convenience 10. apology
Practice 2
Dear Mr. Barrett, The 20 nurse's uniforms you ordered July 14 are being sent to
without argument or waffling
Guidelines for Writing(1)
Write as soon as possible Give some explanations for what happened Offer your apology in the beginning Focus on actions to rectify the situation Use considerate and respectful tone
caused to you by the error. 4. Here is my deepest apology for forgetting
the appointment we had made. 5. I would like to express my apologies for not being
able to keep our 9 o’clock appointment. 6. Pleaase forgive me for my oversight. 7. I hope you will accept my apology. Please rest
assured that nothing similar will occur again. 8. Please excuse my delay in answering your letter
of July 25.
Review
To learn some samples
To master some guidelines for writing letters of apology
To learn some useful expressions
Keys to Practice
Practice 1
A. 1. discovered 2. complete 3. colleagues
4. collecting 5. stolen 6. sincerest
7. inconvenience
8. refund
9. recovered
10. charge
B. 1. embarrassed 2. checking 3. dashing
Letters of Apology
Objectives
To learn some samples
To master some guidelines for writing letters of apology
To learn some useful expressions
Introduction
I hope, Mr. Barrett, that this special shipment will compensate in part for the trouble I know we have caused you. Please let me know how things turn out. It would be unthinkable for you to be penalized on account of our poor performance.
Guidelines for Writing(2)
Rebuild your reputation Use a formal business letter format Hand-sign the apology letter with a black pen
Useful Expressions
Practice 3
1. I was wondering why we hadn't seen you lately 2. since you have been one of our most
1. We are sorry for any inconvenience we caused you. 2. We apologize for our failure and will try not to let this
happen again. 3. Please accept our many apologies for the trouble
Advantages of writing an apology letter • take the writer’s time composing his/her
thoughts • take the receiver’s time considering the
message and deciding how to respond • permit the receiverto accept the apology
you today (UPS) and should be at your place by Friday of this week.
When I investigated the original shipment, I was astounded to learn that your uniforms were sent to another hospital (in Iowa City!). It's hard to account for such an error, and the only excuse I can offer is that we've had several part-time warehouse people this month to fill in for some of the regular crew who are on vacation.
Байду номын сангаас
4. emergency 5. discussing 6. notify
7. absence
8. return
9. convenience 10. apology
Practice 2
Dear Mr. Barrett, The 20 nurse's uniforms you ordered July 14 are being sent to
without argument or waffling
Guidelines for Writing(1)
Write as soon as possible Give some explanations for what happened Offer your apology in the beginning Focus on actions to rectify the situation Use considerate and respectful tone
caused to you by the error. 4. Here is my deepest apology for forgetting
the appointment we had made. 5. I would like to express my apologies for not being
able to keep our 9 o’clock appointment. 6. Pleaase forgive me for my oversight. 7. I hope you will accept my apology. Please rest
assured that nothing similar will occur again. 8. Please excuse my delay in answering your letter
of July 25.
Review
To learn some samples
To master some guidelines for writing letters of apology
To learn some useful expressions
Keys to Practice
Practice 1
A. 1. discovered 2. complete 3. colleagues
4. collecting 5. stolen 6. sincerest
7. inconvenience
8. refund
9. recovered
10. charge
B. 1. embarrassed 2. checking 3. dashing
Letters of Apology
Objectives
To learn some samples
To master some guidelines for writing letters of apology
To learn some useful expressions
Introduction
I hope, Mr. Barrett, that this special shipment will compensate in part for the trouble I know we have caused you. Please let me know how things turn out. It would be unthinkable for you to be penalized on account of our poor performance.
Guidelines for Writing(2)
Rebuild your reputation Use a formal business letter format Hand-sign the apology letter with a black pen
Useful Expressions