Terminology 酒店管理专业术语

Cancellation Cash Advance Cash Float Cash Overage Cash Remittance Cash Shortage Check-In Check- Out Check-Out Time Close Cashier Commission
来自百度文库
1. A reservation which is no longer required by the client, 2. For City Hotels: Non-guaranteed reservations will be released by 4:00pm on day of arrival. For guaranteed reservations, no charge will be leied if booking is cancelled before 4:00pm of scheduled arrival. To give money to guest obtained from guest's credit card, a nominal surcharge is added A fixed amount of funds allotted to a Service Associate for foreign exchange, chage for cash trasactions and refund of cash deposit. A condition whereby the cash remitted is more than the expected amount stated in the cashier's report. The day's collection in local and foreign currencies to be submitted to General Cashier. A condition whereby the cash remitted is less than the expected amount stated in the cashier's report. Process of guests's registration upon arrival. Process of guests' settling their hotel bills and departing the hotel. Time designated by hotel for guest to vacate his room at completion of stay. Check-out time is normally 12:00 noon. A function whereby the Service Associate balances his/her account and prints his/her respective trasaction reports. Money sent to bona-fide travel agents as payment for sending guests to a hotel paying full rate. The normal percentage is 10% of the room rate, excluding service charge and prevailing government taxed. Rooms given free for business promotion purposes (e.g. familiarization groups and travel agents); rooms accorded to Shangr-La employees for leisure in accordance with Corporate Office policy guidelines. These free of charge rooms must be approved as per Delegation of Authority. An in-house guest's request for his stay to be "unlisted " or "not registered". Front Desk is to advise guest that the Telephone Operator will not accept any incoming calls, including overseas;and Front Desk will not receive any mail or message on guest's behalf. Front Desk is to notify Telephone Operator to place his room on "Do-NotDisturb". Adjacent rooms that are serviced by connecting doors. Rate set by the Hotel for all guests whose bookings are made by a company which is listed on the Hotel Corporate Account List. A baby bed.
Front Office Terminology
ABF Accommodation Adjoining Rooms Advance Deposit Advance Payment Allotment Amenity Arrival Average Transient Rate Average Room Rate Average House Rate Billing Instructions Block (Blocked Room) Bucket Booked to Capacity CBF American Buffet Breakfast Description of bedtype and location of a particular room. Adjacent rooms that are not serviced by a connection door. Money received by the hotel in advance of the guest’s arrival to guarantee the room accommodations. Money requested by hotel at check-in, of a guest who is unable to produce any of the credit cards or any other form of credit,accepted by Shangri-La Hotels & Resorts Certain number of rooms allocated to travel agents for freesale purpose A gift for a guest eg. Compliments of the hotel, liquor, fruit basket, etc. Date of Check-in Total Transient Rooms Revenue divided by Total Transient Rooms (excluding permanent (revenue producing), house-use and complimentary rooms). Total Rooms Revenue divided by Total number of Revenue Rooms ( exluding house-use and complimentary rooms). Total Rooms Revenue divided by Total Occupied Rooms Specific instructions for the charging of a guest's account to his company or any entity with established credit facilities with the hote. A room that is being held for a certain guest on a certain date. The space allocated for printed folios. Located at Cashier stations. Refers to a situation when the hotel has accepted the maximum number of reservations and is unable to take any more without being placed in a overbooked situation. Continetal Buffet Breakfast