市长质量奖自我评价报告

市长质量奖自我评价报告

篇一：卓越绩效自我评价报告范例(质量奖)

自我评价报告目录

目

录

4.1 领导 ................................................ ................................................... . (1)

4.1.1 组织的领导................................................. ................................................... .........................1 4.1.1.1 高层领导的作用................................................. ................................................... ..............1 a) 高层领导确定发展方向、完善组织的治理、评审组织绩效的方式......................................1 b) 创造良好的企业内部环境 ................................................ ................................................... ......4 4.1.1.2 组织的治

理................................................. ................................................... ......................6 a) 组织行为的管理责任................................................. ................................................... ..............6 b) 财务方面的责任 ................................................ ................................................... ......................6 c) 内、外部审计的独立性................................................. ................................................... ..........7 d) 股东及其他相关方利益的保护 ................................................ . (7)

4.1.1.3 组织绩效的评审................................................. ................................................... ..............7 a) 组织绩效和能力的评审................................................. ................................................... ..........7 b) 关键绩效指标的评审及近期评审结果 ................................................

.....................................8 c) 根据绩效评审结果确定并落实改进关键业务和创新的机会................................................. .8 d) 高层领导及领导体系的绩效及有效性的评审................................................. .........................9 4.1.2 社会责任................................................. ................................................... ...........................10 4.1.2.1 公共责任................................................. ................................................... ........................10 a) 履行公司运营和服务过程的公共责任................................................. ...................................10 b) 对公众关注点保持敏感、积极采取应对措施................................................. .......................13 4.1.2.2 道德行为................................................. ................................................... ........................14 4.1.2.3 公益支持.................................................

........................15 4.2 战略 ................................................ ................................................... .......................................17 4.2.1 战略制定................................................. ................................................... ...........................18 a）确定科学的战略规划区间，编制完善的战略制定流程 ................................................ .......18 b) 公司战略制定中的SWOT分析 ................................................ (19)

c) 关键战略目标和时间表................................................. ................................................... ........22 d) 公司战略调整 ................................................ ................................................... ........................26 4.2.2 战略部署.................................................